POSTE YEALINK T54 W - KENVAD - LE REPERTOIRE DISTANT NE REMONTE PAS SUR LE STANDARD.<\/p>\r\n" }, "field_urgent": { "name": "Urgent", "type": "list_boolean", "value": "0" }, "field_responsable": { "name": "Responsable", "type": "entityreference", "value": "" }, "field_horodatage": { "name": "Horodatage", "type": "text", "value": "07\/03\/2022 14:48" }, "field_liste_operateur": { "name": "Opérateur", "type": "taxonomy_term_reference", "value": "Actif Telecom" }, "field_descr_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Manuelle" }, "field_type_texte": { "name": "Type texte", "type": "text", "value": "SAV" }, "field_com_internes": { "name": "Commentaires internes", "type": "field_collection", "value": { "189171": { "id": "189171", "fields": { "field_ci_commentaire": "S\/N du poste accueil : 301081D081211821\r\n" } } } }, "questions_reponses": { "92206": { "nid": 92206, "type": "question_reponse", "title": "Question Réponse - Tache - Alliance Médicale Services - 25\/02\/2022 - 03\/03\/2022 - 13:56", "author_uid": 6406, "created": "2022-03-03 13:56:15", "changed": "2022-05-23 15:26:54", "field_entite_liee": { "name": "Entité liée", "type": "entityreference", "value": "Tache - Alliance Médicale Services - 25\/02\/2022" }, "field_qr_contact": { "name": "Type de contact", "type": "list_text", "value": "roc" }, "field_qr_dernier_mail": { "name": "Dernier mail (question)", "type": "datetime", "value": "2022-03-03 13:56:15" }, "field_qr_etat": { "name": "Etat", "type": "workflow" }, "field_demandeur": { "name": "Demandeur", "type": "entityreference", "value": "" }, "field_contact": { "name": "Contact", "type": "entityreference", "value": "" }, "field_compte_client": { "name": "Compte Client", "type": "entityreference", "value": "Alliance Médicale Services - Kenvad" }, "field_qr_reponses": { "name": "Réponses", "type": "field_collection", "value": { "49346": { "id": "49346", "fields": { "field_qr_horodatage": "04\/03\/2022 09:15", "field_qr_message": "Bonjour,\r\n\r\nLe service technique a forcé le téléphone a récupérer le carnet distant. Il faut redémarrer le poste.\r\n\r\nSi ça ne fonctionne toujours pas, j'ai encore une manip à faire pour régler le problème.\r\n\r\nCdt," } } } }, "field_qr_questions": { "name": "Questions", "type": "field_collection", "value": { "49287": { "id": "49287", "fields": { "field_qr_horodatage": "03\/03\/2022 13:53", "field_qr_message": "Salut Nico,\r\n\r\nPeux-tu me faire un retour sur cette tâche car la cliente réalise le bon process pour accéder au répertoire distant mais cela ne fonctionne pas. Merci de me dire si tu peux faire quelque chose de ton côté sachant que le reset du poste a bien été effectué sans succès ? \r\n\r\nN'hésites à contacter directement la client si besoin et nous faire un retour directement via notre extranet\r\n\r\nMerci à bientôt" } } } }, "field_qr_horodatage_txt": { "name": "Horodatage", "type": "text", "value": "2022-05-23 15:26:49" }, "field_delai_relance": { "name": "Délai de relance (mail)", "type": "number_integer", "value": "2" }, "field_qr_echange": { "name": "Echange", "type": "list_boolean", "value": "1" } } } }, "93220": { "nid": 93220, "type": "tache", "title": "Tache - SARL ARHAN - 25\/03\/2022", "author_uid": 6406, "created": "2022-03-25 09:13:21", "changed": "2024-12-09 22:06:52", "field_tache_priorite": { "name": "Priorité", "type": "taxonomy_term_reference", "value": "Normale" }, "field_tache_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Fixe" }, "field_tache_etat": { "name": "Etat", "type": "taxonomy_term_reference", "value": "Finie" }, "field_tache_echeance": { "name": "Prochaine action", "type": "datetime", "value": "2022-04-29 00:00:00" }, "field_client": { "name": "Contact", "type": "entityreference", "value": "" }, "field_debut": { "name": "Début", "type": "datetime", "value": "2022-03-25 00:00:00" }, "field_descriptions": { "name": "Descriptions", "type": "field_collection", "value": { "51983": { "id": "51983", "fields": { "field_description": "
Appel de Mme ARHAN pour indiquer que son DECT ne tient plus la charge. Elle a remplacé les piles par des piles normales. Elle a également acheté un nouveau téléphone chez Leclerc, ce qui ne peut pas fonctionner. Je lui conseille d'essayer avec des piles rechargeables avant de mettre le poste en Sav. Je lui indique également où se trouve la MAC à nous transmettre si les piles rechargeables ne fonctionnent pas. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "25\/03\/2022 09:09", "field_description_auteur": "Iwan BALBOT" } }, "51984": { "id": "51984", "fields": { "field_description": "
Une question a été envoyée à ARHAN Nathalie (Q\/R - Question libre).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "25\/03\/2022 09:17", "field_description_auteur": "Iwan BALBOT" } }, "52533": { "id": "52533", "fields": { "field_description": "
Appel téléphonique de la part de Mme ARHAN (0677926154) qui confirme qu'après changement des piles par des rechargeables, le téléphone s'éteind après une minute de fonctionnement hors de son socle. MAC : 589EC617FB65. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "30\/03\/2022 09:08", "field_description_auteur": "Iwan BALBOT" } }, "52535": { "id": "52535", "fields": { "field_description": "Une question a été envoyée à Delobelle Nicolas (Q\/R - Question libre).", "field_description_type": "Notification", "field_description_horodatage": "30\/03\/2022 09:16", "field_description_auteur": "Iwan BALBOT" } }, "52537": { "id": "52537", "fields": { "field_description": "
Une question\/réponse a été cloturée par BALBOT Iwan (Q\/R - Clôture).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "30\/03\/2022 09:16", "field_description_auteur": "Iwan BALBOT" } }, "52666": { "id": "52666", "fields": { "field_description": "
Eu Actif Télécom qui m'indique que les DECT subissent une pénurie en ce moment, sans visibilité sur le réassort. Je laisse un message à madame ARHAN pour lui indiquer le retour opérateur. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "30\/03\/2022 15:51", "field_description_auteur": "Iwan BALBOT" } }, "52756": { "id": "52756", "fields": { "field_description": "
Une relance a été envoyée à Delobelle Nicolas (Q\/R - Question libre).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "31\/03\/2022 03:00", "field_description_auteur": "anon0" } }, "52957": { "id": "52957", "fields": { "field_description": "Une relance a été envoyée à Delobelle Nicolas (Q\/R - Question libre).", "field_description_type": "Notification", "field_description_horodatage": "01\/04\/2022 02:20", "field_description_auteur": "anon0" } }, "53182": { "id": "53182", "fields": { "field_description": "
Une relance a été envoyée à Delobelle Nicolas (Q\/R - Question libre).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "04\/04\/2022 06:40", "field_description_auteur": "anon0" } }, "53539": { "id": "53539", "fields": { "field_description": "
Eu Mme ARHAN a qui j'indique qu'il y a une rupture en cours. Son Sav sera traité dès qu'Actif Télécom aura reçu de nouveaux appareils. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "06\/04\/2022 09:01", "field_description_auteur": "Iwan BALBOT" } }, "53540": { "id": "53540", "fields": { "field_description": "
Une question\/réponse a été cloturée par BALBOT Iwan (Q\/R - Clôture).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "06\/04\/2022 09:04", "field_description_auteur": "Iwan BALBOT" } }, "54527": { "id": "54527", "fields": { "field_description": "Une question a été envoyée à Delobelle Nicolas (Q\/R - Question libre).", "field_description_type": "Notification", "field_description_horodatage": "13\/04\/2022 12:38", "field_description_auteur": "Iwan BALBOT" } }, "54693": { "id": "54693", "fields": { "field_description": "Une réponse a été apportée par Delobelle Nicolas (Q\/R - Réponse ).", "field_description_type": "Notification", "field_description_horodatage": "14\/04\/2022 10:28", "field_description_auteur": "DELOBELLE Nicolas" } }, "55066": { "id": "55066", "fields": { "field_description": "Une question a été envoyée à Delobelle Nicolas (Q\/R - Question libre).", "field_description_type": "Notification", "field_description_horodatage": "19\/04\/2022 10:45", "field_description_auteur": "Iwan BALBOT" } }, "55099": { "id": "55099", "fields": { "field_description": "
Une réponse a été apportée par Delobelle Nicolas (Q\/R - Réponse ).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "19\/04\/2022 14:34", "field_description_auteur": "DELOBELLE Nicolas" } }, "55247": { "id": "55247", "fields": { "field_description": "
Je demande la photo du compartiment des piles avec les piles à l'intérieur comme demandé. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "21\/04\/2022 12:26", "field_description_auteur": "Iwan BALBOT" } }, "55262": { "id": "55262", "fields": { "field_description": "Une question a été envoyée à Delobelle Nicolas (Q\/R - Question libre).", "field_description_type": "Notification", "field_description_horodatage": "21\/04\/2022 14:56", "field_description_auteur": "Iwan BALBOT" } }, "55463": { "id": "55463", "fields": { "field_description": "
Une relance a été envoyée à Delobelle Nicolas (Q\/R - Question libre).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "25\/04\/2022 04:10", "field_description_auteur": "anon0" } }, "55600": { "id": "55600", "fields": { "field_description": "
Je demande confirmation que les piles jetées étaient bien des rechargeable par mail à Mme Arhan. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "25\/04\/2022 15:58", "field_description_auteur": "Iwan BALBOT" } }, "55649": { "id": "55649", "fields": { "field_description": "Une réponse a été apportée par Delobelle Nicolas (Q\/R - Réponse ).", "field_description_type": "Notification", "field_description_horodatage": "26\/04\/2022 08:50", "field_description_auteur": "DELOBELLE Nicolas" } }, "55818": { "id": "55818", "fields": { "field_description": "Une question a été envoyée à Delobelle Nicolas (Q\/R - Question libre).", "field_description_type": "Notification", "field_description_horodatage": "27\/04\/2022 09:05", "field_description_auteur": "Iwan BALBOT" } }, "55820": { "id": "55820", "fields": { "field_description": "
Une question\/réponse a été cloturée par BALBOT Iwan (Q\/R - Clôture).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "27\/04\/2022 09:05", "field_description_auteur": "Iwan BALBOT" } }, "55821": { "id": "55821", "fields": { "field_description": "Passage à l'état \"Finie\"", "field_description_type": "Changement d'état", "field_description_horodatage": "27\/04\/2022 09:07", "field_description_auteur": "Iwan BALBOT" } }, "55822": { "id": "55822", "fields": { "field_description": "
Appel de Mme ARHAN qui indique avoir changé les anciennes piles rechargeables par de nouvelles et le poste fonctionne correctement. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "27\/04\/2022 09:06", "field_description_auteur": "Iwan BALBOT" } }, "55823": { "id": "55823", "fields": { "field_description": "Une notification a été envoyée à ARHAN Nathalie (Notification - Tâche - Clôture).", "field_description_type": "Notification", "field_description_horodatage": "27\/04\/2022 09:07", "field_description_auteur": "Iwan BALBOT" } } } }, "field_compte_client": { "name": "Compte Client", "type": "entityreference", "value": "SARL ARHAN" }, "field_objet": { "name": "Objet", "type": "text_long", "value": "
DECT NE TENANT PLUS LA CHARGE<\/p>\r\n" }, "field_urgent": { "name": "Urgent", "type": "list_boolean", "value": "0" }, "field_responsable": { "name": "Responsable", "type": "entityreference", "value": "" }, "field_horodatage": { "name": "Horodatage", "type": "text", "value": "27\/04\/2022 09:06:10" }, "field_liste_operateur": { "name": "Opérateur", "type": "taxonomy_term_reference", "value": "Actif Telecom" }, "field_descr_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Manuelle" }, "field_type_texte": { "name": "Type texte", "type": "text", "value": "SAV" }, "field_com_internes": { "name": "Commentaires internes", "type": "field_collection", "value": { "189187": { "id": "189187", "fields": { "field_ci_commentaire": ".\r\n" } } } }, "questions_reponses": { "93221": { "nid": 93221, "type": "question_reponse", "title": "Question Réponse - Tache - SARL ARHAN - 25\/03\/2022 - 25\/03\/2022 - 09:17", "author_uid": 6406, "created": "2022-03-25 09:17:15", "changed": "2022-03-30 09:16:58", "field_entite_liee": { "name": "Entité liée", "type": "entityreference", "value": "Tache - SARL ARHAN - 25\/03\/2022" }, "field_qr_contact": { "name": "Type de contact", "type": "list_text", "value": "client" }, "field_qr_dernier_mail": { "name": "Dernier mail (question)", "type": "datetime", "value": "2022-03-25 09:17:16" }, "field_qr_etat": { "name": "Etat", "type": "workflow" }, "field_demandeur": { "name": "Demandeur", "type": "entityreference", "value": "" }, "field_contact": { "name": "Contact", "type": "entityreference", "value": "" }, "field_compte_client": { "name": "Compte Client", "type": "entityreference", "value": "SARL ARHAN" }, "field_qr_questions": { "name": "Questions", "type": "field_collection", "value": { "51985": { "id": "51985", "fields": { "field_qr_horodatage": "25\/03\/2022 09:13", "field_qr_message": "
Vous nous avez contacté concernant votre téléphone sans fil qui ne tient plus la charge. <\/p>\r\n\r\n
Je vous invite à essayer avec des accumulateurs rechargeables et à m'indiquer si cette solution fonctionne. <\/p>\r\n\r\n
Dans le cas contraire, vous trouverez sous la grande base de l'appareil, un numéro MAC à me communiquer pour prise en charge en Sav. <\/p>\r\n" } } } }, "field_qr_horodatage_txt": { "name": "Horodatage", "type": "text", "value": "2022-03-30 09:16:43" }, "field_delai_relance": { "name": "Délai de relance (mail)", "type": "number_integer", "value": "7" }, "field_qr_compteur_relance": { "name": "Compteur de relance", "type": "number_integer", "value": "0" }, "field_qr_echange": { "name": "Echange", "type": "list_boolean", "value": "1" } }, "93802": { "nid": 93802, "type": "question_reponse", "title": "Question Réponse - Tache - SARL ARHAN - 25\/03\/2022 - 30\/03\/2022 - 09:16", "author_uid": 6406, "created": "2022-03-30 09:16:32", "changed": "2022-04-06 09:04:36", "field_entite_liee": { "name": "Entité liée", "type": "entityreference", "value": "Tache - SARL ARHAN - 25\/03\/2022" }, "field_qr_contact": { "name": "Type de contact", "type": "list_text", "value": "roc" }, "field_qr_dernier_mail": { "name": "Dernier mail (question)", "type": "datetime", "value": "2022-04-04 06:40:14" }, "field_qr_etat": { "name": "Etat", "type": "workflow" }, "field_demandeur": { "name": "Demandeur", "type": "entityreference", "value": "" }, "field_contact": { "name": "Contact", "type": "entityreference", "value": "" }, "field_compte_client": { "name": "Compte Client", "type": "entityreference", "value": "SARL ARHAN" }, "field_qr_questions": { "name": "Questions", "type": "field_collection", "value": { "52536": { "id": "52536", "fields": { "field_qr_horodatage": "30\/03\/2022 09:13", "field_qr_message": "
Bonjour Nico,<\/p>\r\n\r\n
Le DECT de la SARL Arhan ne fonctionne plus. Il s'éteint systématiquement après un minute de conversation. Les piles ont été remplacées par des piles rechargeables mais sans effet. <\/p>\r\n\r\n
MAC de l'appareil : 589EC617FB65<\/p>\r\n" } } } }, "field_qr_horodatage_txt": { "name": "Horodatage", "type": "text", "value": "2022-04-06 09:04:22" }, "field_delai_relance": { "name": "Délai de relance (mail)", "type": "number_integer", "value": "3" }, "field_qr_compteur_relance": { "name": "Compteur de relance", "type": "number_integer", "value": "3" }, "field_qr_echange": { "name": "Echange", "type": "list_boolean", "value": "1" } }, "95075": { "nid": 95075, "type": "question_reponse", "title": "Question Réponse - Tache - SARL ARHAN - 25\/03\/2022 - 13\/04\/2022 - 12:38", "author_uid": 6406, "created": "2022-04-13 12:38:08", "changed": "2022-04-27 09:05:34", "field_entite_liee": { "name": "Entité liée", "type": "entityreference", "value": "Tache - SARL ARHAN - 25\/03\/2022" }, "field_qr_contact": { "name": "Type de contact", "type": "list_text", "value": "roc" }, "field_qr_dernier_mail": { "name": "Dernier mail (question)", "type": "datetime", "value": "2022-04-27 09:05:01" }, "field_qr_etat": { "name": "Etat", "type": "workflow" }, "field_demandeur": { "name": "Demandeur", "type": "entityreference", "value": "" }, "field_contact": { "name": "Contact", "type": "entityreference", "value": "" }, "field_compte_client": { "name": "Compte Client", "type": "entityreference", "value": "SARL ARHAN" }, "field_qr_fichiers_sw": { "name": "Fichiers", "type": "file" }, "field_qr_reponses": { "name": "Réponses", "type": "field_collection", "value": { "54694": { "id": "54694", "fields": { "field_qr_horodatage": "14\/04\/2022 10:25", "field_qr_message": "
Salut Iwan,<\/p>\r\n\r\n
On était resté sur SAV ou changement du combiné. On fait un SAV alors ?<\/p>\r\n\r\n
Plus tôt il est fait plus tôt le téléphone arrivera.<\/p>\r\n\r\n
@+<\/p>\r\n" } }, "55100": { "id": "55100", "fields": { "field_qr_horodatage": "19\/04\/2022 14:31", "field_qr_message": "
Iwan,<\/p>\r\n\r\n
Devant le nombre croissant d'utilisateur qui remplacent les piles rechargeables du combiné par des piles classiques qui laissent échapper un liquide qui endomnage le combiné. On me demande une photo du compartiment qui loge les piles rechargeables avec les piles à l'intérieur pour prendre en charge l'échange sans frais.<\/p>\r\n\r\n
Merci<\/p>\r\n" } }, "55650": { "id": "55650", "fields": { "field_qr_horodatage": "26\/04\/2022 08:49", "field_qr_message": "
Iwan,<\/p>\r\n\r\n
Il y a un stock très tendu donc pas de photo avec les piles rechargeable, pas de SAV malheureusement.<\/p>\r\n\r\n
Cordialement,<\/p>\r\n" } } } }, "field_qr_questions": { "name": "Questions", "type": "field_collection", "value": { "54528": { "id": "54528", "fields": { "field_qr_horodatage": "13\/04\/2022 12:37", "field_qr_message": "
Nico,<\/p>\r\n\r\n
As-tu une idée de délai sous lequel nous pouvons lancer le SAV du DECT pour la cliente SARL ARHAN ?<\/p>\r\n\r\n
Merci,<\/p>\r\n" } }, "55067": { "id": "55067", "fields": { "field_qr_horodatage": "19\/04\/2022 10:43", "field_qr_message": "
Nico,<\/p>\r\n\r\n
On fait un SAV si tu as à nouveau des appareils dispo. <\/p>\r\n" } }, "55263": { "id": "55263", "fields": { "field_qr_horodatage": "21\/04\/2022 14:54", "field_qr_message": "
Nico,<\/p>\r\n\r\n
Je viens de récupérer la photo, par contre, ils ont jeté les piles... <\/p>\r\n\r\n
<\/p>\r\n" } }, "55819": { "id": "55819", "fields": { "field_qr_horodatage": "27\/04\/2022 09:02", "field_qr_message": "
Bonjour Nico,<\/p>\r\n\r\n
Tu peux arréter le Sav, nos client ont repris des rechargeables qu'ils ont testé et tout fonctionne.<\/p>\r\n\r\n
.<\/p>\r\n" } } } }, "field_qr_horodatage_txt": { "name": "Horodatage", "type": "text", "value": "2022-04-27 09:05:26" }, "field_delai_relance": { "name": "Délai de relance (mail)", "type": "number_integer", "value": "8" }, "field_qr_compteur_relance": { "name": "Compteur de relance", "type": "number_integer", "value": "0" }, "field_qr_echange": { "name": "Echange", "type": "list_boolean", "value": "1" } } } }, "185021": { "nid": 185021, "type": "tache", "title": "Tache - M.C.A - 20\/10\/2023", "author_uid": 6406, "created": "2023-10-20 16:12:36", "changed": "2023-11-10 16:53:58", "field_tache_priorite": { "name": "Priorité", "type": "taxonomy_term_reference", "value": "Normale" }, "field_tache_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Fixe" }, "field_tache_etat": { "name": "Etat", "type": "taxonomy_term_reference", "value": "Finie" }, "field_tache_echeance": { "name": "Prochaine action", "type": "datetime", "value": "2023-11-14 00:00:00" }, "field_client": { "name": "Contact", "type": "entityreference", "value": "" }, "field_debut": { "name": "Début", "type": "datetime", "value": "2023-10-20 00:00:00" }, "field_descriptions": { "name": "Descriptions", "type": "field_collection", "value": { "135293": { "id": "135293", "fields": { "field_description": "
CT avec Françoise qui m'indique que le poste standard et HS. Il sonne mais la voix ne passe plus. Je lui indique demandé à WT s'ils peuvent fournir un poste rapidement. Je demande à Gwénaëlle qui va établir un devis. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "20\/10\/2023 15:53", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "135380": { "id": "135380", "fields": { "field_description": "
Je relance Gwénaëlle ce jour pour le devis.<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "23\/10\/2023 11:47", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "136062": { "id": "136062", "fields": { "field_description": "
CT avec Fabrice qui m'indique qu'ils sont passés lundi dernier. En cours de chiffrage pour le changement du combiné du poste. Je demande à Fabrice de me transmettre le devis quand il sera établis.<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "27\/10\/2023 09:04", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "137205": { "id": "137205", "fields": { "field_description": "
Je relance WT ce jour. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "09\/11\/2023 11:02", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "137489": { "id": "137489", "fields": { "field_description": "
CT avec l'accueil, Françoise est en rendez-vous. Rappeler après 16h. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "10\/11\/2023 14:35", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "137553": { "id": "137553", "fields": { "field_description": "Passage à l'état \"Finie\"", "field_description_type": "Changement d'état", "field_description_horodatage": "10\/11\/2023 16:53", "field_description_auteur": "Iwan BALBOT" } }, "137554": { "id": "137554", "fields": { "field_description": "
CT avec l'accueil. Le combiné a été changé et tout fonctionne. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "10\/11\/2023 16:53", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "137555": { "id": "137555", "fields": { "field_description": "Une notification a été envoyée à BARAER Françoise (Notification - Tâche - Clôture).", "field_description_type": "Notification", "field_description_horodatage": "10\/11\/2023 16:54", "field_description_auteur": "Iwan BALBOT" } } } }, "field_compte_client": { "name": "Compte Client", "type": "entityreference", "value": "M.C.A" }, "field_objet": { "name": "Objet", "type": "text_long", "value": "
POSTE STANDARD HS<\/p>\r\n" }, "field_urgent": { "name": "Urgent", "type": "list_boolean", "value": "1" }, "field_responsable": { "name": "Responsable", "type": "entityreference", "value": "" }, "field_horodatage": { "name": "Horodatage", "type": "text", "value": "10\/11\/2023 16:53:32" }, "field_liste_operateur": { "name": "Opérateur", "type": "taxonomy_term_reference", "value": "Westelecom" }, "field_descr_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Manuelle" }, "field_important": { "name": "Important", "type": "list_boolean", "value": "1" }, "field_type_texte": { "name": "Type texte", "type": "text", "value": "SAV" } }, "186286": { "nid": 186286, "type": "tache", "title": "Tache - SARL ARHAN - 16\/11\/2023", "author_uid": 6406, "created": "2023-11-16 17:01:59", "changed": "2024-01-26 10:32:18", "field_tache_priorite": { "name": "Priorité", "type": "taxonomy_term_reference", "value": "Normale" }, "field_tache_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Fixe" }, "field_tache_fichiers": { "name": "Fichiers", "type": "file" }, "field_tache_etat": { "name": "Etat", "type": "taxonomy_term_reference", "value": "Finie" }, "field_tache_echeance": { "name": "Prochaine action", "type": "datetime", "value": "2024-01-25 00:00:00" }, "field_client": { "name": "Contact", "type": "entityreference", "value": "" }, "field_debut": { "name": "Début", "type": "datetime", "value": "2023-11-16 00:00:00" }, "field_descriptions": { "name": "Descriptions", "type": "field_collection", "value": { "138377": { "id": "138377", "fields": { "field_description": "
CT avec Mme ARHAN qui indique que leur DECT ne fonctionne plus malgré remplacement des piles par des batteries rechargeables. Il ne charge plus et n'affiche plus rien. Je demande à Mme ARHAN de prendre un photo du compartiment batterie avec les piles et de me donner le n° MAC : 589EC617FB65. Elle me transmet la photo demain<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "16\/11\/2023 16:57", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "138543": { "id": "138543", "fields": { "field_description": "
Nathalie ARHAN me retourne la photo du compartiment a pile du DECT. Je lance la demande de SAV auprès d'AT. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "17\/11\/2023 14:53", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "138545": { "id": "138545", "fields": { "field_description": "
Une question a été envoyée à Delobelle Nicolas (Q\/R - Question libre).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "17\/11\/2023 14:59", "field_description_auteur": "Iwan BALBOT" } }, "138627": { "id": "138627", "fields": { "field_description": "Une relance a été envoyée à Delobelle Nicolas (Q\/R - Question libre).", "field_description_type": "Notification", "field_description_horodatage": "20\/11\/2023 01:10", "field_description_auteur": "anon0" } }, "138767": { "id": "138767", "fields": { "field_description": "Une réponse a été apportée par Delobelle Nicolas (Q\/R - Réponse ).", "field_description_type": "Notification", "field_description_horodatage": "20\/11\/2023 16:24", "field_description_auteur": "DELOBELLE Nicolas" } }, "138823": { "id": "138823", "fields": { "field_description": "Une question a été envoyée à Delobelle Nicolas (Q\/R - Question libre).", "field_description_type": "Notification", "field_description_horodatage": "21\/11\/2023 09:59", "field_description_auteur": "Iwan BALBOT" } }, "138835": { "id": "138835", "fields": { "field_description": "
Une réponse a été apportée par Delobelle Nicolas (Q\/R - Réponse ).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "21\/11\/2023 10:10", "field_description_auteur": "DELOBELLE Nicolas" } }, "138907": { "id": "138907", "fields": { "field_description": "
AT me fait parvenir le RMA ce jour que je transmets à Mme ARHAN en lui demandant de me confirmer le retour du produit fonctionnel. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "21\/11\/2023 14:00", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "139044": { "id": "139044", "fields": { "field_description": "
Une question\/réponse a été cloturée par BALBOT Iwan (Q\/R - Clôture).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "22\/11\/2023 10:54", "field_description_auteur": "Iwan BALBOT" } }, "139046": { "id": "139046", "fields": { "field_description": "Passage à l'état \"Finie\"", "field_description_type": "Changement d'état", "field_description_horodatage": "22\/11\/2023 10:55", "field_description_auteur": "Iwan BALBOT" } }, "139047": { "id": "139047", "fields": { "field_description": "
CT avec Mme ARHAN. Elle m'indique avoir testé de nouveaux accu rechargeable dans le téléphone. Le DECT refonctionne. Je clos la demande de SAV<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "22\/11\/2023 10:55", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "139048": { "id": "139048", "fields": { "field_description": "
Une notification a été envoyée à ARHAN Nathalie (Notification - Tâche - Clôture).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "22\/11\/2023 10:55", "field_description_auteur": "Iwan BALBOT" } }, "143336": { "id": "143336", "fields": { "field_description": "Passage à l'état \"En cours\"", "field_description_type": "Changement d'état", "field_description_horodatage": "13\/12\/2023 11:50", "field_description_auteur": "L'HELGOUARC'H Julie" } }, "143337": { "id": "143337", "fields": { "field_description": "
Appel de Mme ARHAN pour m'indiquer qu'elle a reçu le DECT de remplacement donc faire le point avec l'opérateur pour savoir si elle peut encore retourner l'ancien ou non.<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "13\/12\/2023 11:45", "field_description_auteur": "L'HELGOUARC'H Julie", "field_temps_passe": "5" } }, "143422": { "id": "143422", "fields": { "field_description": "
Je tente de joindre Actif Télécom pour voir la procédure de retour de l'appareil. Je laisse un message à Nicolas DELOBELLE pour qu'il m'indique la marche à suivre. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "13\/12\/2023 14:35", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "143639": { "id": "143639", "fields": { "field_description": "
At m'indique que l'ancien poste doit être retourné. Je tente de joindre Mme ARHAN mais injoignable. Impossible de laisser un message. Je lui fais suivre un mail avec les instruction d'AT et le RMA. Faire suivi. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "14\/12\/2023 11:30", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "143847": { "id": "143847", "fields": { "field_description": "
Je tente de contacter Mme ARHAN mais sans succès.<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "15\/12\/2023 10:28", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "144336": { "id": "144336", "fields": { "field_description": "
Je tente de rappeler Mme ARHAN pour qu'elle retourne l'ancien DECT mais le magasin est fermé le lundi. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "18\/12\/2023 11:20", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "144602": { "id": "144602", "fields": { "field_description": "
Mme ARHAN m'indique qu'elle va expédier l'ancien poste cette semaine. Faire suivi. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "19\/12\/2023 10:54", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "149104": { "id": "149104", "fields": { "field_description": "
CT avec Mme ARHAN. Ils reviennent de congé ce jour et elle n'a pas encore eu le temps de brancher le nouveau poste. Elle doit expédier l'ancien demain et me confirmer que tout est Ok. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "09\/01\/2024 11:24", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "149266": { "id": "149266", "fields": { "field_description": "
Mail de Mme ARHAN qui confirme avoir déposer le colis ce jour à la Poste. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "10\/01\/2024 11:39", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "149373": { "id": "149373", "fields": { "field_description": "
Appel de Mme ARHAN pour m'indiquer qu'elle vient de brancher le nouveau poste mais ne sonne pas lors des appels entrants.<\/p>\r\n\r\n
MAC : 249AD80B1BCE<\/p>\r\n\r\n
Voir avec l'opérateur si celui ci est bien provisionné et conf active.<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "11\/01\/2024 11:25", "field_description_auteur": "L'HELGOUARC'H Julie", "field_temps_passe": "5" } }, "149374": { "id": "149374", "fields": { "field_description": "
Une question a été envoyée à Delobelle Nicolas (Q\/R - Question libre).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "11\/01\/2024 11:30", "field_description_auteur": "Iwan BALBOT" } }, "149377": { "id": "149377", "fields": { "field_description": "
Je demande à AT de vérifier le provisionnement du poste. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "11\/01\/2024 11:30", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "149394": { "id": "149394", "fields": { "field_description": "Une réponse a été apportée par Delobelle Nicolas (Q\/R - Réponse ).", "field_description_type": "Notification", "field_description_horodatage": "11\/01\/2024 11:43", "field_description_auteur": "DELOBELLE Nicolas" } }, "150410": { "id": "150410", "fields": { "field_description": "
Une question a été envoyée à Delobelle Nicolas (Q\/R - Question libre).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "19\/01\/2024 09:31", "field_description_auteur": "Iwan BALBOT" } }, "150412": { "id": "150412", "fields": { "field_description": "
Je relance AT<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "19\/01\/2024 09:32", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "150440": { "id": "150440", "fields": { "field_description": "Une réponse a été apportée par Delobelle Nicolas (Q\/R - Réponse ).", "field_description_type": "Notification", "field_description_horodatage": "19\/01\/2024 10:34", "field_description_auteur": "DELOBELLE Nicolas" } }, "150483": { "id": "150483", "fields": { "field_description": "
Une question a été envoyée à Delobelle Nicolas (Q\/R - Question libre).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "19\/01\/2024 11:59", "field_description_auteur": "Iwan BALBOT" } }, "150487": { "id": "150487", "fields": { "field_description": "
CT avec Mme ARHAN qui m'indique que les trois voyants de la base sont verts. Je remonte l'information à AT. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "19\/01\/2024 12:00", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "150491": { "id": "150491", "fields": { "field_description": "
Une réponse a été apportée par Delobelle Nicolas (Q\/R - Réponse ).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "19\/01\/2024 12:05", "field_description_auteur": "DELOBELLE Nicolas" } }, "151078": { "id": "151078", "fields": { "field_description": "
Je tente de rappeler Mme ARHAN sur son mobile sans succes. Je laisse un message. Rappeler cet AM<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "24\/01\/2024 12:27", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "151116": { "id": "151116", "fields": { "field_description": "
Appel téléphonique de la part de Mme ARHAN (0677926154) qui m'indique ne pas être au bureau cet après midi donc qu'elle sera dispo à compter de demain matin 9h.<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "24\/01\/2024 15:53", "field_description_auteur": "L'HELGOUARC'H Julie", "field_temps_passe": "5" } }, "151295": { "id": "151295", "fields": { "field_description": "Une question a été envoyée à Delobelle Nicolas (Q\/R - Question libre).", "field_description_type": "Notification", "field_description_horodatage": "25\/01\/2024 17:20", "field_description_auteur": "Iwan BALBOT" } }, "151322": { "id": "151322", "fields": { "field_description": "Une réponse a été apportée par Delobelle Nicolas (Q\/R - Réponse ).", "field_description_type": "Notification", "field_description_horodatage": "26\/01\/2024 10:08", "field_description_auteur": "DELOBELLE Nicolas" } }, "151337": { "id": "151337", "fields": { "field_description": "
Une question\/réponse a été cloturée par BALBOT Iwan (Q\/R - Clôture).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "26\/01\/2024 10:31", "field_description_auteur": "Iwan BALBOT" } }, "151339": { "id": "151339", "fields": { "field_description": "Passage à l'état \"Finie\"", "field_description_type": "Changement d'état", "field_description_horodatage": "26\/01\/2024 10:32", "field_description_auteur": "Iwan BALBOT" } }, "151340": { "id": "151340", "fields": { "field_description": "
At me confirme que le poste est à nouveau provisionné. CT avec Mme ARHAN qui me confirme que tout est Ok. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "26\/01\/2024 10:31", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "10" } }, "151341": { "id": "151341", "fields": { "field_description": "Une notification a été envoyée à ARHAN Nathalie (Notification - Tâche - Clôture).", "field_description_type": "Notification", "field_description_horodatage": "26\/01\/2024 10:32", "field_description_auteur": "Iwan BALBOT" } } } }, "field_compte_client": { "name": "Compte Client", "type": "entityreference", "value": "SARL ARHAN" }, "field_objet": { "name": "Objet", "type": "text_long", "value": "
DECT HS <\/p>\r\n" }, "field_urgent": { "name": "Urgent", "type": "list_boolean", "value": "1" }, "field_responsable": { "name": "Responsable", "type": "entityreference", "value": "" }, "field_horodatage": { "name": "Horodatage", "type": "text", "value": "26\/01\/2024 10:31:41" }, "field_liste_operateur": { "name": "Opérateur", "type": "taxonomy_term_reference", "value": "Actif Telecom" }, "field_descr_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Manuelle" }, "field_important": { "name": "Important", "type": "list_boolean", "value": "0" }, "field_type_texte": { "name": "Type texte", "type": "text", "value": "SAV" }, "questions_reponses": { "186301": { "nid": 186301, "type": "question_reponse", "title": "Question Réponse - Tache - SARL ARHAN - 16\/11\/2023 - 17\/11\/2023 - 14:59", "author_uid": 6406, "created": "2023-11-17 14:59:20", "changed": "2023-11-22 10:54:49", "field_entite_liee": { "name": "Entité liée", "type": "entityreference", "value": "Tache - SARL ARHAN - 16\/11\/2023" }, "field_qr_contact": { "name": "Type de contact", "type": "list_text", "value": "roc" }, "field_qr_fichiers": { "name": "Fichiers", "type": "file" }, "field_qr_dernier_mail": { "name": "Dernier mail (question)", "type": "datetime", "value": "2023-11-21 09:59:32" }, "field_qr_etat": { "name": "Etat", "type": "workflow" }, "field_demandeur": { "name": "Demandeur", "type": "entityreference", "value": "" }, "field_contact": { "name": "Contact", "type": "entityreference", "value": "" }, "field_compte_client": { "name": "Compte Client", "type": "entityreference", "value": "SARL ARHAN" }, "field_qr_fichiers_sw": { "name": "Fichiers", "type": "file" }, "field_qr_reponses": { "name": "Réponses", "type": "field_collection", "value": { "138768": { "id": "138768", "fields": { "field_qr_horodatage": "20\/11\/2023 16:24", "field_qr_message": "
Iwan,<\/p>\r\n\r\n
Il me faut les infos pour la livraison d'un nouveau poste (nom, prénom, téléphone)<\/p>\r\n\r\n
Merci <\/p>\r\n", "field_qr_m_contact": "DELOBELLE Nicolas" } }, "138836": { "id": "138836", "fields": { "field_qr_horodatage": "21\/11\/2023 10:10", "field_qr_message": "
Ok le RMA est en PJ.<\/p>\r\n\r\n
@+<\/p>\r\n", "field_qr_m_contact": "DELOBELLE Nicolas" } } } }, "field_qr_questions": { "name": "Questions", "type": "field_collection", "value": { "138546": { "id": "138546", "fields": { "field_qr_horodatage": "17\/11\/2023 14:59", "field_qr_message": "
Bonjour Nico,<\/p>\r\n\r\n
Notre client indique que le DECT (MAC : 589EC617FB65) ne prend plus la charge et donc ne s'allume plus; Les accu ont été remplacés par de accu rechargeables mais sans succès. Peux tu lancer un Sav stp ? Ci-joint, la photo du compartiment batterie avec les accus<\/p>\r\n", "field_qr_m_contact": "Iwan BALBOT" } }, "138824": { "id": "138824", "fields": { "field_qr_horodatage": "21\/11\/2023 09:56", "field_qr_message": "
Nico,<\/p>\r\n\r\n
SARL ARHAN<\/p>\r\n\r\n
Nathalie ARHAN<\/p>\r\n\r\n
7 rue de la République<\/p>\r\n\r\n
29770 AUDIERNE<\/p>\r\n\r\n
Tel : 02.98.70.10.64<\/p>\r\n", "field_qr_m_contact": "Iwan BALBOT" } }, "139045": { "id": "139045", "fields": { "field_qr_horodatage": "22\/11\/2023 10:53", "field_qr_message": "
Nico,<\/p>\r\n\r\n
Notre client a testé à nouveau ce matin en essayant de nouveaux accu rechargeable et m'indique que le poste refonctionne. Je clos le ticket de mon côté. Merci pour ton suivi. <\/p>\r\n", "field_qr_m_contact": "Iwan BALBOT" } } } }, "field_qr_horodatage_txt": { "name": "Horodatage", "type": "text", "value": "2023-11-22 10:53:07" }, "field_delai_relance": { "name": "Délai de relance (mail)", "type": "number_integer", "value": "3" }, "field_qr_compteur_relance": { "name": "Compteur de relance", "type": "number_integer", "value": "0" }, "field_qr_echange": { "name": "Echange", "type": "list_boolean", "value": "1" }, "field_qr_en_traitement": { "name": "En traitement", "type": "list_boolean", "value": "0" }, "field_qr_en_traitement_c": { "name": "En traitement", "type": "list_boolean", "value": "0" }, "field_qr_message_m_email": { "name": "Premier message (modele email)", "type": "list_boolean", "value": "0" } }, "219211": { "nid": 219211, "type": "question_reponse", "title": "Question Réponse - Tache - SARL ARHAN - 16\/11\/2023 - 11\/01\/2024 - 11:30", "author_uid": 6406, "created": "2024-01-11 11:30:23", "changed": "2024-01-26 10:31:13", "field_entite_liee": { "name": "Entité liée", "type": "entityreference", "value": "Tache - SARL ARHAN - 16\/11\/2023" }, "field_qr_contact": { "name": "Type de contact", "type": "list_text", "value": "roc" }, "field_qr_dernier_mail": { "name": "Dernier mail (question)", "type": "datetime", "value": "2024-01-25 17:20:22" }, "field_qr_etat": { "name": "Etat", "type": "workflow" }, "field_demandeur": { "name": "Demandeur", "type": "entityreference", "value": "" }, "field_contact": { "name": "Contact", "type": "entityreference", "value": "" }, "field_compte_client": { "name": "Compte Client", "type": "entityreference", "value": "SARL ARHAN" }, "field_qr_fichiers_sw": { "name": "Fichiers", "type": "file" }, "field_qr_reponses": { "name": "Réponses", "type": "field_collection", "value": { "149395": { "id": "149395", "fields": { "field_qr_horodatage": "11\/01\/2024 11:39", "field_qr_message": "
Iwan,<\/p>\r\n\r\n
Il va falloir m'en dire plus, voyants de la borne par exemple<\/p>\r\n\r\n
C'est un nouveau ? ça me dit rien d'avoir commandé ou envoyé un téléphone chez ce client<\/p>\r\n", "field_qr_m_contact": "DELOBELLE Nicolas" } }, "150441": { "id": "150441", "fields": { "field_qr_horodatage": "19\/01\/2024 10:32", "field_qr_message": "
Iwan,<\/p>\r\n\r\n
Les voyants de la borne stp<\/p>\r\n\r\n
Merci<\/p>\r\n", "field_qr_m_contact": "DELOBELLE Nicolas" } }, "150492": { "id": "150492", "fields": { "field_qr_horodatage": "19\/01\/2024 12:03", "field_qr_message": "
Etonnant :3 voyants verts = ok et je le vois pas remonter<\/p>\r\n\r\n
On va faire un reset alors<\/p>\r\n", "field_qr_m_contact": "DELOBELLE Nicolas" } }, "151323": { "id": "151323", "fields": { "field_qr_horodatage": "26\/01\/2024 10:07", "field_qr_message": "
Iwan,<\/p>\r\n\r\n
Il est provisionné le poste, tu peux vérifier que tout est ok stp.<\/p>\r\n\r\n
Merc<\/p>\r\n", "field_qr_m_contact": "DELOBELLE Nicolas" } } } }, "field_qr_questions": { "name": "Questions", "type": "field_collection", "value": { "149375": { "id": "149375", "fields": { "field_qr_horodatage": "11\/01\/2024 11:28", "field_qr_message": "
Bonjour Nico,<\/p>\r\n\r\n
Notre client a branché le nouveau DECT (MAC 249AD80B1BCE) mais il ne semble pas provisionné. Peux tu faire le nécessaire stp ?<\/p>\r\n", "field_qr_m_contact": "Iwan BALBOT" } }, "150411": { "id": "150411", "fields": { "field_qr_horodatage": "19\/01\/2024 09:30", "field_qr_message": "
Nico,<\/p>\r\n\r\n
Le poste a été expédié suite SAV (Cf PJ)<\/p>\r\n", "field_qr_m_contact": "Iwan BALBOT" } }, "150484": { "id": "150484", "fields": { "field_qr_horodatage": "19\/01\/2024 11:59", "field_qr_message": "
Nico,<\/p>\r\n\r\n
Les trois voyants sont verts fixes sur la base. <\/p>\r\n", "field_qr_m_contact": "Iwan BALBOT" } }, "151296": { "id": "151296", "fields": { "field_qr_horodatage": "25\/01\/2024 17:20", "field_qr_message": "
Nico,<\/p>\r\n\r\n
Reset Ok. <\/p>\r\n", "field_qr_m_contact": "Iwan BALBOT" } }, "151338": { "id": "151338", "fields": { "field_qr_horodatage": "26\/01\/2024 10:30", "field_qr_message": "
Nico,<\/p>\r\n\r\n
Je viens d'avoir notre ccliente. Tout est Ok. <\/p>\r\n", "field_qr_m_contact": "Iwan BALBOT" } } } }, "field_qr_horodatage_txt": { "name": "Horodatage", "type": "text", "value": "2024-01-26 10:30:32" }, "field_delai_relance": { "name": "Délai de relance (mail)", "type": "number_integer", "value": "1" }, "field_qr_compteur_relance": { "name": "Compteur de relance", "type": "number_integer", "value": "0" }, "field_qr_echange": { "name": "Echange", "type": "list_boolean", "value": "1" }, "field_qr_en_traitement": { "name": "En traitement", "type": "list_boolean", "value": "0" }, "field_qr_en_traitement_c": { "name": "En traitement", "type": "list_boolean", "value": "0" }, "field_qr_message_m_email": { "name": "Premier message (modele email)", "type": "list_boolean", "value": "0" } } } }, "218952": { "nid": 218952, "type": "tache", "title": "Tache - EURL BRAULT - 10\/01\/2024", "author_uid": 6406, "created": "2024-01-10 11:34:59", "changed": "2024-01-24 09:54:19", "field_tache_priorite": { "name": "Priorité", "type": "taxonomy_term_reference", "value": "Normale" }, "field_tache_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Fixe" }, "field_tache_etat": { "name": "Etat", "type": "taxonomy_term_reference", "value": "Finie" }, "field_tache_echeance": { "name": "Prochaine action", "type": "datetime", "value": "2024-01-26 00:00:00" }, "field_client": { "name": "Contact", "type": "entityreference", "value": "" }, "field_debut": { "name": "Début", "type": "datetime", "value": "2024-01-10 00:00:00" }, "field_descriptions": { "name": "Descriptions", "type": "field_collection", "value": { "149265": { "id": "149265", "fields": { "field_description": "
CT avec M. BRAULT qui m'indique que l'un de leur DECT est HS, il s'allume mais l'écran affiche noir. Je lui demande de me remonter le n° MAC avec une photo du compartiment pile ouvert et une courte description du problème pour pouvoir lancer un Sav auprès d'AT. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "10\/01\/2024 11:32", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "149946": { "id": "149946", "fields": { "field_description": "
Pas de retour ce jour. Je laisse un message à M. BRAULT lui demandant à nouveau les éléments. Les mails envoyés reviennent en \"non délivrés\"<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "16\/01\/2024 14:13", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "149965": { "id": "149965", "fields": { "field_description": "
Appel téléphonique de la part de Laurent BRAULT (0617169305). Il me donne une autre adresse mail pour contact : contact@lejardindessaveurs-landerneau.fr <\/p>\r\n\r\n
Et va faire retour à Iwan de l'adresse MAC du poste de la réception.<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "16\/01\/2024 14:22", "field_description_auteur": "L'HELGOUARC'H Julie", "field_temps_passe": "5" } }, "149974": { "id": "149974", "fields": { "field_description": "
Retour des éléments ce jour. Je les fait suivre à AT pour SAV. MAC 805E0C49DAD1. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "16\/01\/2024 14:43", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "10" } }, "150248": { "id": "150248", "fields": { "field_description": "Une question a été envoyée à Delobelle Nicolas (Q\/R - Question libre).", "field_description_type": "Notification", "field_description_horodatage": "18\/01\/2024 09:08", "field_description_auteur": "Iwan BALBOT" } }, "150443": { "id": "150443", "fields": { "field_description": "Une réponse a été apportée par Delobelle Nicolas (Q\/R - Réponse ).", "field_description_type": "Notification", "field_description_horodatage": "19\/01\/2024 10:37", "field_description_auteur": "DELOBELLE Nicolas" } }, "150467": { "id": "150467", "fields": { "field_description": "Une question a été envoyée à Delobelle Nicolas (Q\/R - Question libre).", "field_description_type": "Notification", "field_description_horodatage": "19\/01\/2024 11:22", "field_description_auteur": "Iwan BALBOT" } }, "150469": { "id": "150469", "fields": { "field_description": "Une réponse a été apportée par Delobelle Nicolas (Q\/R - Réponse ).", "field_description_type": "Notification", "field_description_horodatage": "19\/01\/2024 11:24", "field_description_auteur": "DELOBELLE Nicolas" } }, "150476": { "id": "150476", "fields": { "field_description": "Une question a été envoyée à Delobelle Nicolas (Q\/R - Question libre).", "field_description_type": "Notification", "field_description_horodatage": "19\/01\/2024 11:36", "field_description_auteur": "Iwan BALBOT" } }, "150485": { "id": "150485", "fields": { "field_description": "
Une réponse a été apportée par Delobelle Nicolas (Q\/R - Réponse ).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "19\/01\/2024 12:01", "field_description_auteur": "DELOBELLE Nicolas" } }, "150511": { "id": "150511", "fields": { "field_description": "
Actif Télécom me fait parvenir le bordereau de retour ce jour. Je le fais suivre à M. BRAULT<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "19\/01\/2024 14:02", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "151010": { "id": "151010", "fields": { "field_description": "
Une question\/réponse a été cloturée par BALBOT Iwan (Q\/R - Clôture).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "24\/01\/2024 09:51", "field_description_auteur": "Iwan BALBOT" } }, "151014": { "id": "151014", "fields": { "field_description": "Passage à l'état \"Finie\"", "field_description_type": "Changement d'état", "field_description_horodatage": "24\/01\/2024 09:54", "field_description_auteur": "Iwan BALBOT" } }, "151015": { "id": "151015", "fields": { "field_description": "
CT avec M. BRAULT, il me confirme la bonne réception du poste DECT. Appels sortants Ok. L'ancien poste est à retourner sous 15 jour afin de récupérer la caution. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "24\/01\/2024 09:51", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "151016": { "id": "151016", "fields": { "field_description": "Une notification a été envoyée à BRAULT Laurent (Notification - Tâche - Clôture).", "field_description_type": "Notification", "field_description_horodatage": "24\/01\/2024 09:54", "field_description_auteur": "Iwan BALBOT" } } } }, "field_compte_client": { "name": "Compte Client", "type": "entityreference", "value": "EURL BRAULT" }, "field_objet": { "name": "Objet", "type": "text_long", "value": "
DECT HS<\/p>\r\n" }, "field_urgent": { "name": "Urgent", "type": "list_boolean", "value": "0" }, "field_responsable": { "name": "Responsable", "type": "entityreference", "value": "" }, "field_horodatage": { "name": "Horodatage", "type": "text", "value": "24\/01\/2024 09:51:48" }, "field_liste_operateur": { "name": "Opérateur", "type": "taxonomy_term_reference", "value": "Actif Telecom" }, "field_descr_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Manuelle" }, "field_important": { "name": "Important", "type": "list_boolean", "value": "0" }, "field_type_texte": { "name": "Type texte", "type": "text", "value": "SAV" }, "questions_reponses": { "219939": { "nid": 219939, "type": "question_reponse", "title": "Question Réponse - Tache - EURL BRAULT - 10\/01\/2024 - 18\/01\/2024 - 09:08", "author_uid": 6406, "created": "2024-01-18 09:08:21", "changed": "2024-01-24 09:51:28", "field_entite_liee": { "name": "Entité liée", "type": "entityreference", "value": "Tache - EURL BRAULT - 10\/01\/2024" }, "field_qr_contact": { "name": "Type de contact", "type": "list_text", "value": "roc" }, "field_qr_fichiers": { "name": "Fichiers", "type": "file" }, "field_qr_dernier_mail": { "name": "Dernier mail (question)", "type": "datetime", "value": "2024-01-19 11:36:13" }, "field_qr_etat": { "name": "Etat", "type": "workflow" }, "field_demandeur": { "name": "Demandeur", "type": "entityreference", "value": "" }, "field_contact": { "name": "Contact", "type": "entityreference", "value": "" }, "field_compte_client": { "name": "Compte Client", "type": "entityreference", "value": "EURL BRAULT" }, "field_qr_fichiers_sw": { "name": "Fichiers", "type": "file" }, "field_qr_reponses": { "name": "Réponses", "type": "field_collection", "value": { "150444": { "id": "150444", "fields": { "field_qr_horodatage": "19\/01\/2024 10:34", "field_qr_message": "
Iwan,<\/p>\r\n\r\n
Je ne trouve pas de client a ce nom, si c'est OLEA je ne trouve pas de poste avec cette mac.<\/p>\r\n\r\n
Merci<\/p>\r\n", "field_qr_m_contact": "DELOBELLE Nicolas" } }, "150470": { "id": "150470", "fields": { "field_qr_horodatage": "19\/01\/2024 11:22", "field_qr_message": "
Ok désolé j'avais pas vu.<\/p>\r\n\r\n
Tu peux me donner un nom prénom pour DHL stp<\/p>\r\n\r\n
Merci<\/p>\r\n", "field_qr_m_contact": "DELOBELLE Nicolas" } }, "150486": { "id": "150486", "fields": { "field_qr_horodatage": "19\/01\/2024 11:53", "field_qr_message": "
Iwan,<\/p>\r\n\r\n
Ok, le RMA est en PJ.<\/p>\r\n\r\n
@+<\/p>\r\n", "field_qr_m_contact": "DELOBELLE Nicolas" } } } }, "field_qr_questions": { "name": "Questions", "type": "field_collection", "value": { "150249": { "id": "150249", "fields": { "field_qr_horodatage": "18\/01\/2024 09:08", "field_qr_message": "
Nico,<\/p>\r\n\r\n
Le DECT dont la MAC est 805E0C49DAD1 est HS. Il s'allume mais l'écran affiche en noir et impossible de passer ou recevoir des appels. Il a déja été redémarré plusieurs fois (combiné et base). Ci joint, les photo du compartiment batterie. Peux tu lancer un SAV stp ?<\/p>\r\n\r\n
LE JARDIN DES SAVEURS<\/p>\r\n\r\n
10 Boulevard de la Gare - 29800 LANDERNEAU<\/p>\r\n", "field_qr_m_contact": "Iwan BALBOT" } }, "150468": { "id": "150468", "fields": { "field_qr_horodatage": "19\/01\/2024 11:20", "field_qr_message": "
Nico,<\/p>\r\n\r\n
[EURL BRAULT - LE JARDIN DES SAVEUR]<\/p>\r\n\r\n
Rien à voir avec Oléa. Ci-dessus la dénomination que tu utilises pour ta facturation. <\/p>\r\n", "field_qr_m_contact": "Iwan BALBOT" } }, "150477": { "id": "150477", "fields": { "field_qr_horodatage": "19\/01\/2024 11:35", "field_qr_message": "
Nico,<\/p>\r\n\r\n
LE JARDIN DES SAVEURS<\/p>\r\n\r\n
M. Laurent BRAULT<\/p>\r\n\r\n
10 Boulevard de la Gare - 29800 LANDERNEAU<\/p>\r\n", "field_qr_m_contact": "Iwan BALBOT" } }, "151011": { "id": "151011", "fields": { "field_qr_horodatage": "24\/01\/2024 09:50", "field_qr_message": "
DECT bien reçu par le client. <\/p>\r\n", "field_qr_m_contact": "Iwan BALBOT" } } } }, "field_qr_horodatage_txt": { "name": "Horodatage", "type": "text", "value": "2024-01-24 09:50:14" }, "field_delai_relance": { "name": "Délai de relance (mail)", "type": "number_integer", "value": "1" }, "field_qr_compteur_relance": { "name": "Compteur de relance", "type": "number_integer", "value": "0" }, "field_qr_echange": { "name": "Echange", "type": "list_boolean", "value": "1" }, "field_qr_en_traitement": { "name": "En traitement", "type": "list_boolean", "value": "0" }, "field_qr_en_traitement_c": { "name": "En traitement", "type": "list_boolean", "value": "0" }, "field_qr_message_m_email": { "name": "Premier message (modele email)", "type": "list_boolean", "value": "0" } } } }, "226156": { "nid": 226156, "type": "tache", "title": "Tache - MECA 29 - 12\/03\/2024", "author_uid": 6406, "created": "2024-03-12 17:05:16", "changed": "2024-03-27 09:39:43", "field_tache_priorite": { "name": "Priorité", "type": "taxonomy_term_reference", "value": "Normale" }, "field_tache_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Fixe" }, "field_tache_etat": { "name": "Etat", "type": "taxonomy_term_reference", "value": "Finie" }, "field_tache_echeance": { "name": "Prochaine action", "type": "datetime", "value": "2024-03-28 00:00:00" }, "field_client": { "name": "Contact", "type": "entityreference", "value": "" }, "field_debut": { "name": "Début", "type": "datetime", "value": "2024-03-12 00:00:00" }, "field_descriptions": { "name": "Descriptions", "type": "field_collection", "value": { "158160": { "id": "158160", "fields": { "field_description": "
Ligne : Actif Telecom, Fixe et Internet, Atelier, 0972109490. Il m'indique que l'un des combiné est en recherche constante de sa base émettrice. Tous les voyants de la base sont éteints alors qu'elle est branchée sur une prise fonctionnelle. Elle a été testée sur un autre prise, même résultat, les voyants s'allume brièvement puis s'éteignent. La MAC de la base est le 805E0CEC3237. Je demande un SAV à AT. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "12\/03\/2024 17:02", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "158162": { "id": "158162", "fields": { "field_description": "
Une question a été envoyée à Delobelle Nicolas (Q\/R - Question libre).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "12\/03\/2024 17:09", "field_description_auteur": "Iwan BALBOT" } }, "158386": { "id": "158386", "fields": { "field_description": "
La demande de SAV est en cours de traitement chez Actif Télécom<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "14\/03\/2024 10:24", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "158731": { "id": "158731", "fields": { "field_description": "Une réponse a été apportée par Delobelle Nicolas (Q\/R - Réponse ).", "field_description_type": "Notification", "field_description_horodatage": "18\/03\/2024 09:54", "field_description_auteur": "DELOBELLE Nicolas" } }, "158989": { "id": "158989", "fields": { "field_description": "Une question a été envoyée à Delobelle Nicolas (Q\/R - Question libre).", "field_description_type": "Notification", "field_description_horodatage": "19\/03\/2024 11:23", "field_description_auteur": "Iwan BALBOT" } }, "159183": { "id": "159183", "fields": { "field_description": "Une réponse a été apportée par Delobelle Nicolas (Q\/R - Réponse ).", "field_description_type": "Notification", "field_description_horodatage": "20\/03\/2024 07:35", "field_description_auteur": "DELOBELLE Nicolas" } }, "159197": { "id": "159197", "fields": { "field_description": "
Une question a été envoyée à Delobelle Nicolas (Q\/R - Question libre).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "20\/03\/2024 09:30", "field_description_auteur": "Iwan BALBOT" } }, "159292": { "id": "159292", "fields": { "field_description": "Une réponse a été apportée par Delobelle Nicolas (Q\/R - Réponse ).", "field_description_type": "Notification", "field_description_horodatage": "20\/03\/2024 13:37", "field_description_auteur": "DELOBELLE Nicolas" } }, "159303": { "id": "159303", "fields": { "field_description": "
Une réponse a été apportée par Delobelle Nicolas (Q\/R - Réponse ).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "20\/03\/2024 14:06", "field_description_auteur": "DELOBELLE Nicolas" } }, "159382": { "id": "159382", "fields": { "field_description": "
AT me transmets le RMA et confirme le remplacement du poste HS. Je transmets le RMA à M. GAULT ce jour avec instruction de retour sous 15 jour pour éviter la retenue de caution. Merci de me confirmer la bonne réception du nouveau téléphone et l'envoi de l'ancien. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "20\/03\/2024 16:39", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "159383": { "id": "159383", "fields": { "field_description": "Une question\/réponse a été cloturée par BALBOT Iwan (Q\/R - Clôture).", "field_description_type": "Notification", "field_description_horodatage": "20\/03\/2024 16:42", "field_description_auteur": "Iwan BALBOT" } }, "159385": { "id": "159385", "fields": { "field_description": "
Une notification a été envoyée à GAULT Kevin (Notification - Tâche - Informations sur tâche).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "20\/03\/2024 16:43", "field_description_auteur": "Iwan BALBOT" } }, "160039": { "id": "160039", "fields": { "field_description": "
Je relance ce jour pour avoir confirmation de bonne réception du nouveau poste et expédition de l'ancien. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "26\/03\/2024 12:20", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "160215": { "id": "160215", "fields": { "field_description": "Passage à l'état \"Finie\"", "field_description_type": "Changement d'état", "field_description_horodatage": "27\/03\/2024 09:39", "field_description_auteur": "Iwan BALBOT" } }, "160216": { "id": "160216", "fields": { "field_description": "
CT avec M. GAULT qui confirme bonne réception du téléphone et son bon focntionnement. Concernant le répertoire, AT me confirme qu'il était enregistré en local donc impossible de le récupérer. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "27\/03\/2024 09:38", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "160217": { "id": "160217", "fields": { "field_description": "Une notification a été envoyée à GAULT Kevin (Notification - Tâche - Clôture).", "field_description_type": "Notification", "field_description_horodatage": "27\/03\/2024 09:39", "field_description_auteur": "Iwan BALBOT" } } } }, "field_compte_client": { "name": "Compte Client", "type": "entityreference", "value": "MECA 29" }, "field_objet": { "name": "Objet", "type": "text_long", "value": "
DEMANDE DE SAV BASE EMETTRICE DECT<\/p>\r\n" }, "field_urgent": { "name": "Urgent", "type": "list_boolean", "value": "0" }, "field_responsable": { "name": "Responsable", "type": "entityreference", "value": "" }, "field_horodatage": { "name": "Horodatage", "type": "text", "value": "27\/03\/2024 09:38:25" }, "field_liste_operateur": { "name": "Opérateur", "type": "taxonomy_term_reference", "value": "Actif Telecom" }, "field_descr_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Manuelle" }, "field_entites_liees_fc": { "name": "Entités liées", "type": "field_collection" }, "field_important": { "name": "Important", "type": "list_boolean", "value": "0" }, "field_type_texte": { "name": "Type texte", "type": "text", "value": "SAV" }, "questions_reponses": { "226157": { "nid": 226157, "type": "question_reponse", "title": "Question Réponse - Tache - MECA 29 - 12\/03\/2024 - 12\/03\/2024 - 17:09", "author_uid": 6406, "created": "2024-03-12 17:09:26", "changed": "2024-03-20 16:42:27", "field_entite_liee": { "name": "Entité liée", "type": "entityreference", "value": "Tache - MECA 29 - 12\/03\/2024" }, "field_qr_contact": { "name": "Type de contact", "type": "list_text", "value": "roc" }, "field_qr_fichiers": { "name": "Fichiers", "type": "file" }, "field_qr_dernier_mail": { "name": "Dernier mail (question)", "type": "datetime", "value": "2024-03-20 09:30:29" }, "field_qr_etat": { "name": "Etat", "type": "workflow" }, "field_demandeur": { "name": "Demandeur", "type": "entityreference", "value": "" }, "field_contact": { "name": "Contact", "type": "entityreference", "value": "" }, "field_compte_client": { "name": "Compte Client", "type": "entityreference", "value": "MECA 29" }, "field_qr_reponses": { "name": "Réponses", "type": "field_collection", "value": { "158732": { "id": "158732", "fields": { "field_qr_horodatage": "18\/03\/2024 09:53", "field_qr_message": "
Iwan,<\/p>\r\n\r\n
Il faut faire une reset base stp<\/p>\r\n\r\n
Merci<\/p>\r\n", "field_qr_m_contact": "DELOBELLE Nicolas" } }, "159184": { "id": "159184", "fields": { "field_qr_horodatage": "20\/03\/2024 07:34", "field_qr_message": "
Ywan,<\/p>\r\n\r\n
Il me faut les infos client pour le retour stp, le nom d'un interlocuteur qui peut récuperer le colis en cas d'absence.<\/p>\r\n\r\n
Merci<\/p>\r\n", "field_qr_m_contact": "DELOBELLE Nicolas" } }, "159293": { "id": "159293", "fields": { "field_qr_horodatage": "20\/03\/2024 13:35", "field_qr_message": "
Iwan,<\/p>\r\n\r\n
Echange demandé,livraison DHL<\/p>\r\n\r\n
@+<\/p>\r\n", "field_qr_m_contact": "DELOBELLE Nicolas" } }, "159304": { "id": "159304", "fields": { "field_qr_horodatage": "20\/03\/2024 14:06", "field_qr_message": "
Et le RMA<\/p>\r\n\r\n
@+<\/p>\r\n", "field_qr_m_contact": "DELOBELLE Nicolas" } } } }, "field_qr_questions": { "name": "Questions", "type": "field_collection", "value": { "158163": { "id": "158163", "fields": { "field_qr_horodatage": "12\/03\/2024 17:05", "field_qr_message": "
Nico,<\/p>\r\n\r\n
La base émettrice de DECT dont la MAC est 805E0CEC3237 est HS. Les voyants s'allument quelques secondes puis s'éteingnent après branchement (test sur plusieurs prises fonctionnelles). Le combiné affiche donc \"recherche de base\" en permanence. Peux tu lancer un SAV stp ? <\/p>\r\n", "field_qr_m_contact": "Iwan BALBOT" } }, "158990": { "id": "158990", "fields": { "field_qr_horodatage": "19\/03\/2024 11:08", "field_qr_message": "
Nico,<\/p>\r\n\r\n
La base ne reste pas allumée plus d'une ou 2 secondes. Difficile de faire un reset.<\/p>\r\n", "field_qr_m_contact": "Iwan BALBOT" } }, "159198": { "id": "159198", "fields": { "field_qr_horodatage": "20\/03\/2024 09:29", "field_qr_message": "
Bonjour Nico,<\/p>\r\n\r\n
Kevin GAULT (gérant) au 06.01.06.47.92.<\/p>\r\n", "field_qr_m_contact": "Iwan BALBOT" } }, "159384": { "id": "159384", "fields": { "field_qr_horodatage": "20\/03\/2024 16:42", "field_qr_message": "
Merci Nico<\/p>\r\n", "field_qr_m_contact": "Iwan BALBOT" } } } }, "field_qr_horodatage_txt": { "name": "Horodatage", "type": "text", "value": "2024-03-20 16:42:18" }, "field_delai_relance": { "name": "Délai de relance (mail)", "type": "number_integer", "value": "3" }, "field_qr_compteur_relance": { "name": "Compteur de relance", "type": "number_integer", "value": "0" }, "field_qr_echange": { "name": "Echange", "type": "list_boolean", "value": "1" }, "field_qr_en_traitement": { "name": "En traitement", "type": "list_boolean", "value": "0" }, "field_qr_en_traitement_c": { "name": "En traitement", "type": "list_boolean", "value": "0" }, "field_qr_message_m_email": { "name": "Premier message (modele email)", "type": "list_boolean", "value": "0" } } } }, "227708": { "nid": 227708, "type": "tache", "title": "Tache - LIZIARD TP - 20\/03\/2024", "author_uid": 27, "created": "2024-03-20 11:42:05", "changed": "2024-03-20 11:42:20", "field_tache_priorite": { "name": "Priorité", "type": "taxonomy_term_reference", "value": "Normale" }, "field_tache_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Fixe" }, "field_tache_etat": { "name": "Etat", "type": "taxonomy_term_reference", "value": "Finie" }, "field_tache_echeance": { "name": "Prochaine action", "type": "datetime", "value": "2024-03-20 00:00:00" }, "field_client": { "name": "Contact", "type": "entityreference", "value": "" }, "field_debut": { "name": "Début", "type": "datetime", "value": "2024-03-20 00:00:00" }, "field_descriptions": { "name": "Descriptions", "type": "field_collection", "value": { "159260": { "id": "159260", "fields": { "field_description": "
Appel téléphonique de la part de BORVON Tiffanie (0788125800). <\/p>\r\n\r\n
Ext 85 - réseau indisponible noté sur son écran de poste fixe et n'a plus de service depuis quelques jours.<\/p>\r\n\r\n
Je lui demande de vérifier que le câble est bien branché côté poste fixe sur la prise internet et non pas PC ainsi que côté mural.<\/p>\r\n\r\n
Tiffanie m'indique que le câble semblait mal branché côté mur. C'est de nouveau OK une fois le câble rebranché. Je vois bien de mon côté aussi le poste remonter sur l'admin 3CX.<\/p>\r\n\r\n
<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "20\/03\/2024 11:32", "field_description_auteur": "L'HELGOUARC'H Julie", "field_temps_passe": "5" } }, "159261": { "id": "159261", "fields": { "field_description": "Passage à l'état \"Finie\"", "field_description_type": "Changement d'état", "field_description_horodatage": "20\/03\/2024 11:42", "field_description_auteur": "L'HELGOUARC'H Julie" } }, "159262": { "id": "159262", "fields": { "field_description": "Une notification a été envoyée à GOUEREC Ronan (Notification - Tâche - Clôture).", "field_description_type": "Notification", "field_description_horodatage": "20\/03\/2024 11:42", "field_description_auteur": "L'HELGOUARC'H Julie" } } } }, "field_compte_client": { "name": "Compte Client", "type": "entityreference", "value": "LIZIARD TP" }, "field_objet": { "name": "Objet", "type": "text_long", "value": "
POSTE FIXE BORVON TIFFANIE SANS SERVICE<\/p>\r\n" }, "field_urgent": { "name": "Urgent", "type": "list_boolean", "value": "1" }, "field_responsable": { "name": "Responsable", "type": "entityreference", "value": "" }, "field_horodatage": { "name": "Horodatage", "type": "text", "value": "20\/03\/2024 11:42:16" }, "field_liste_operateur": { "name": "Opérateur", "type": "taxonomy_term_reference", "value": "Cybera" }, "field_descr_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Manuelle" }, "field_important": { "name": "Important", "type": "list_boolean", "value": "0" }, "field_type_texte": { "name": "Type texte", "type": "text", "value": "SAV" } }, "228972": { "nid": 228972, "type": "tache", "title": "Tache - LIZIARD TP - 05\/04\/2024", "author_uid": 6406, "created": "2024-04-05 14:18:35", "changed": "2024-04-18 09:13:40", "field_tache_priorite": { "name": "Priorité", "type": "taxonomy_term_reference", "value": "Normale" }, "field_tache_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Fixe" }, "field_tache_etat": { "name": "Etat", "type": "taxonomy_term_reference", "value": "Finie" }, "field_tache_echeance": { "name": "Prochaine action", "type": "datetime", "value": "2024-04-18 00:00:00" }, "field_client": { "name": "Contact", "type": "entityreference", "value": "" }, "field_debut": { "name": "Début", "type": "datetime", "value": "2024-04-05 00:00:00" }, "field_descriptions": { "name": "Descriptions", "type": "field_collection", "value": { "161255": { "id": "161255", "fields": { "field_description": "
CT avec Ronan GOUEREC qui indique qu'ils ont des problèmes de qualité de voix en sortant , entrant et en interne. Les clients (appelants et appelés) indique qu'ils entendent leurs interlocuteurs comme s'ils étaient loin du micro, idem en interne. CT avec Frédéric DERRIEN d'IBS qui indique qu'il a suivi tous les prérequis d'installation. J'ouvre un ticket Cybéra. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "05\/04\/2024 14:15", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "10" } }, "161256": { "id": "161256", "fields": { "field_description": "
Passage à l'état \"En cours\"<\/p>\r\n", "field_description_type": "Changement d'état", "field_description_horodatage": "05\/04\/2024 14:24", "field_description_auteur": "Iwan BALBOT" } }, "161266": { "id": "161266", "fields": { "field_description": "
Cybera me confirme la prise en charge du ticket. Faire suivi<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "05\/04\/2024 15:51", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "162048": { "id": "162048", "fields": { "field_description": "
Cybera et IBS ont effectué des paramétrages pour les extension du standard (35 et 36). Je demande à Ronan si leurs modifications ont permis d'améliorer les communications. Il m'indique que pour sa part, c'est mieux. Il se renseigne auprès des autres utilisateurs et me confirme par mail ou tel. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "10\/04\/2024 11:11", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "163238": { "id": "163238", "fields": { "field_description": "Passage à l'état \"Finie\"", "field_description_type": "Changement d'état", "field_description_horodatage": "18\/04\/2024 09:13", "field_description_auteur": "Iwan BALBOT" } }, "163239": { "id": "163239", "fields": { "field_description": "
Pas de nouveau retour ce jour. Je clos la tache suite période d'observation. Réouvrir si besoin<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "18\/04\/2024 09:12", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "163240": { "id": "163240", "fields": { "field_description": "Une notification a été envoyée à GOUEREC Ronan (Notification - Tâche - Clôture).", "field_description_type": "Notification", "field_description_horodatage": "18\/04\/2024 09:13", "field_description_auteur": "Iwan BALBOT" } } } }, "field_compte_client": { "name": "Compte Client", "type": "entityreference", "value": "LIZIARD TP" }, "field_objet": { "name": "Objet", "type": "text_long", "value": "
3CX - PROBLEME DE QUALITE DE VOIX<\/p>\r\n" }, "field_urgent": { "name": "Urgent", "type": "list_boolean", "value": "0" }, "field_responsable": { "name": "Responsable", "type": "entityreference", "value": "" }, "field_horodatage": { "name": "Horodatage", "type": "text", "value": "18\/04\/2024 09:12:54" }, "field_liste_operateur": { "name": "Opérateur", "type": "taxonomy_term_reference", "value": "Cybera" }, "field_descr_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Manuelle" }, "field_important": { "name": "Important", "type": "list_boolean", "value": "0" }, "field_type_texte": { "name": "Type texte", "type": "text", "value": "SAV" } }, "239129": { "nid": 239129, "type": "tache", "title": "Tache - REST CONSTRUCTIONS - 31\/07\/2024", "author_uid": 6406, "created": "2024-07-31 11:11:17", "changed": "2024-12-09 22:08:40", "field_tache_priorite": { "name": "Priorité", "type": "taxonomy_term_reference", "value": "Normale" }, "field_tache_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Fixe" }, "field_tache_etat": { "name": "Etat", "type": "taxonomy_term_reference", "value": "Finie" }, "field_tache_echeance": { "name": "Prochaine action", "type": "datetime", "value": "2024-09-09 00:00:00" }, "field_client": { "name": "Contact", "type": "entityreference", "value": "" }, "field_debut": { "name": "Début", "type": "datetime", "value": "2024-07-31 00:00:00" }, "field_descriptions": { "name": "Descriptions", "type": "field_collection", "value": { "177249": { "id": "177249", "fields": { "field_description": "
Ligne : Cybera, Fixe, ATELIER CHARPENTE, 0298934271. CT avec Pascal qui m'indique qu'il entend a peine ses interlocuteur lors des appels. Le son est au maximum. Le DECT est un W59R et se trouve dans l'atelier, donc exposé à la poussière. Je demande à Pascal de passer un coup de souflette dans le micro pour enlever les éventuels debris pouvant l'obstruer. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "31\/07\/2024 11:05", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "177251": { "id": "177251", "fields": { "field_description": "
CT avec Pascal qui indique que le nettoyage du micro n'a pas permis d'améliorer. J'ouvre un ticket chez Cybera. Loïc prend la demande en charge pour redémarrage de la base du DECT. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "31\/07\/2024 11:21", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "177301": { "id": "177301", "fields": { "field_description": "
CT avec Loïc qui m'indique avoir fait redémarrer toutes les bases DECT, il va également demander à Pascal de redémarrer son combiné. Il les rappelle et revient vers mois pour confirmer l'amélioration. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "31\/07\/2024 14:24", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "177318": { "id": "177318", "fields": { "field_description": "
CT avec Loïc de Cybera. Il n'a pas pu tester la qualité des appels. Le passage sur la V20 se fait ce soir pour le 3CX. Il rappelera semaine prochaine pour vérifier la si la qualité s'est améliorée suite au changement de version. Par contre, l'utilisateur m'a signalé utiliser régulièrement un aimant pour nettoyer le micro (info transmise à Loïc). <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "31\/07\/2024 15:29", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "177513": { "id": "177513", "fields": { "field_description": "
CT avec Loïc qui indique que le poste sera pris en SAV par contre le noouveau DECT ne pourra être livré que mercredi ou jeudi de la semaine prochaine au plus tôt. Il préconise également de ne plus nettoyer le micro à l'aimant. Je contacte Rest et tombe sur Sylvain pour lui donner les infos. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "01\/08\/2024 14:11", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "10" } }, "177865": { "id": "177865", "fields": { "field_description": "
Appel téléphonique de la part de ATELIER CHARPENTE (0298934271) pour relance, je lui indique ce qui est mentionné ci dessus, Son collègue ne lui avait pas transmis l'info du SAV en cours ... <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "05\/08\/2024 12:05", "field_description_auteur": "L'HELGOUARC'H Julie", "field_temps_passe": "5" } }, "178224": { "id": "178224", "fields": { "field_description": "
CT avec Nesrine pour relance qui m'indique que le DECT a bien été expédié mais n'a pas accès au suivi colis. Je prévois de mon côté de recontacter demain le client afin de m'assurer de la bonne réception afin que Nesrine puisse faire la MES de celui ci.<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "08\/08\/2024 10:08", "field_description_auteur": "L'HELGOUARC'H Julie", "field_temps_passe": "5" } }, "178303": { "id": "178303", "fields": { "field_description": "
Appel à Pascal à la charpente (0298934271) afin de savoir s'il a reçu le DECT. La personne que j'ai en ligne ne sais pas où est Pascal donc le cherche pour lui demander et revient vers nous une fois qu'il en sait plus.<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "09\/08\/2024 09:17", "field_description_auteur": "L'HELGOUARC'H Julie", "field_temps_passe": "5" } }, "178304": { "id": "178304", "fields": { "field_description": "
Appel téléphonique de la part de FIXE SYLVAIN (0298934694) pour me confirmer qu'il a bien trouvé le DECT reçu. Je lui indique donc demander à Nesrine de CYBERA de prendre contact avec lui pour effectuer le remaplcement du combiné.<\/p>\r\n\r\n
Appel à CYBERA, j'ai Aminatou en ligne qui demande à Nesrine de recontacter le client.<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "09\/08\/2024 09:25", "field_description_auteur": "L'HELGOUARC'H Julie", "field_temps_passe": "5" } }, "178563": { "id": "178563", "fields": { "field_description": "
Nesrine Cybera n'a pas réussi à joindre Rest construction poour l'envoie du combiné. (rest construction congé). Elle essayera à nouveau bientôt. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "14\/08\/2024 15:54", "field_description_auteur": "Yann", "field_temps_passe": "5" } }, "179873": { "id": "179873", "fields": { "field_description": "
CT avec Alexandre (0298934271) pour enregistrement du nouveau combiné. Je lui fais réaliser l'opération d'enregistrement à trois reprises mais sans succès. Je demande à Cybera de l erecontacter car disposition avec une borne maitresse et plusieurs bornes esclaves qu'il ne trouve pas, uniquement la borne maitresse. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "03\/09\/2024 11:01", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "10" } }, "180466": { "id": "180466", "fields": { "field_description": "Passage à l'état \"Finie\"", "field_description_type": "Changement d'état", "field_description_horodatage": "09\/09\/2024 11:57", "field_description_auteur": "Iwan BALBOT" } }, "180467": { "id": "180467", "fields": { "field_description": "
CT avec Pascal. Le combiné a été correctement réappairé par Cybera<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "09\/09\/2024 11:57", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "180468": { "id": "180468", "fields": { "field_description": "Une notification a été envoyée à ROPARS Olivier (Notification - Tâche - Clôture).", "field_description_type": "Notification", "field_description_horodatage": "09\/09\/2024 11:58", "field_description_auteur": "Iwan BALBOT" } } } }, "field_compte_client": { "name": "Compte Client", "type": "entityreference", "value": "REST CONSTRUCTIONS" }, "field_objet": { "name": "Objet", "type": "text_long", "value": "
DECT ATELIER AYANT UN MAUVAIS SON EN SORTIE LORS DES APPELS <\/p>\r\n" }, "field_urgent": { "name": "Urgent", "type": "list_boolean", "value": "0" }, "field_responsable": { "name": "Responsable", "type": "entityreference", "value": "" }, "field_horodatage": { "name": "Horodatage", "type": "text", "value": "09\/09\/2024 11:57:33" }, "field_liste_operateur": { "name": "Opérateur", "type": "taxonomy_term_reference", "value": "Cybera" }, "field_descr_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Manuelle" }, "field_entites_liees_fc": { "name": "Entités liées", "type": "field_collection" }, "field_important": { "name": "Important", "type": "list_boolean", "value": "0" }, "field_type_texte": { "name": "Type texte", "type": "text", "value": "SAV" }, "field_com_internes": { "name": "Commentaires internes", "type": "field_collection", "value": { "189406": { "id": "189406", "fields": { "field_ci_commentaire": "Vérifier avec Nesrine et le client que le changement de DECT a bien été fait et fonctionnel depuis.\r\n" } } } } }, "249266": { "nid": 249266, "type": "tache", "title": "Tache - LE COCORICO - 24\/09\/2024", "author_uid": 6406, "created": "2024-09-24 15:57:27", "changed": "2024-12-03 17:29:36", "field_tache_priorite": { "name": "Priorité", "type": "taxonomy_term_reference", "value": "Normale" }, "field_tache_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Fixe" }, "field_tache_fichiers": { "name": "Fichiers", "type": "file" }, "field_tache_etat": { "name": "Etat", "type": "taxonomy_term_reference", "value": "Finie" }, "field_tache_echeance": { "name": "Prochaine action", "type": "datetime", "value": "2024-12-03 00:00:00" }, "field_client": { "name": "Contact", "type": "entityreference", "value": "" }, "field_debut": { "name": "Début", "type": "datetime", "value": "2024-09-24 00:00:00" }, "field_descriptions": { "name": "Descriptions", "type": "field_collection", "value": { "181902": { "id": "181902", "fields": { "field_description": "
Appel téléphonique de la part de M CECILE ZUNON (0748122457), elle indique que le DECT (W53H) ne s'allume plus et ne prend plus la charge. Impossible de le rallumer. La base de charge a été testée sur différentes prises. Je demande à AT s'il est possible de lancer un SAV et de mettre un renvoi du 0257525080 vers le 0748122457. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "24\/09\/2024 15:50", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "181903": { "id": "181903", "fields": { "field_description": "
Le standard est fonctionnel. Je ne peux donc pas demander el renvoi vers le mobile. Il y a au moin deux DECT sur site donc je tente de rappeler Céline pour avoir l'adresse MAC du poste HS et confirmer que c'est bien cette ligne et non le NDI qu'il faut renvoyer vers le mobile. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "24\/09\/2024 16:01", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "182113": { "id": "182113", "fields": { "field_description": "
Je laisse un nouveau message à Cécile pour qu'elle me rappelle pour me communiquer le n° MAC du téléphone. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "26\/09\/2024 16:51", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "182179": { "id": "182179", "fields": { "field_description": "
CT avec Cécile, elle n'est pas sur place donc ne peut pas me donner la MAC. Elle m'indique également que seul le DECT est présent sur site (pas de traces des deux autres postes). Je demande à AT s'il est tout de même possible de changer le combiné du poste car il ne prend plus du tout la charge. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "27\/09\/2024 09:35", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "182360": { "id": "182360", "fields": { "field_description": "
CT avec Cécile. Le renvoi d'appel est bien en place.<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "30\/09\/2024 10:37", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "182361": { "id": "182361", "fields": { "field_description": "Une question a été envoyée à Delobelle Nicolas (Q\/R - Question libre).", "field_description_type": "Notification", "field_description_horodatage": "30\/09\/2024 10:47", "field_description_auteur": "Iwan BALBOT" } }, "182459": { "id": "182459", "fields": { "field_description": "
Une réponse a été apportée par Delobelle Nicolas (Q\/R - Réponse ).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "01\/10\/2024 09:40", "field_description_auteur": "DELOBELLE Nicolas" } }, "182525": { "id": "182525", "fields": { "field_description": "
Je laisse un message à Mme ZUNON pour demander la MAC du poste. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "01\/10\/2024 17:10", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "182994": { "id": "182994", "fields": { "field_description": "
CT avec Mme ZUNON qui ne trouve pas la base du DECT. Elle me dit atendre le retour du Gérant pour me donner la MAC. Elle m'indique également qu'elle n' pas trace des autres postes. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "07\/10\/2024 14:26", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "183520": { "id": "183520", "fields": { "field_description": "
CT avec M. CASTRO. Il retrouve le poste fixe durant notre échange. Il le branche et le poste remonte. Je demande à AT de lever le renvoi d'appel. Il me recontactera dès qu'il aura retrouver les bases des DECT et leurs combinés respectif. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "11\/10\/2024 15:51", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "10" } }, "183521": { "id": "183521", "fields": { "field_description": "Une question a été envoyée à Delobelle Nicolas (Q\/R - Question libre).", "field_description_type": "Notification", "field_description_horodatage": "11\/10\/2024 15:55", "field_description_auteur": "Iwan BALBOT" } }, "183527": { "id": "183527", "fields": { "field_description": "Une réponse a été apportée par Delobelle Nicolas (Q\/R - Réponse ).", "field_description_type": "Notification", "field_description_horodatage": "11\/10\/2024 16:25", "field_description_auteur": "DELOBELLE Nicolas" } }, "183529": { "id": "183529", "fields": { "field_description": "
Une question a été envoyée à Delobelle Nicolas (Q\/R - Question libre).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "11\/10\/2024 16:28", "field_description_auteur": "Iwan BALBOT" } }, "184054": { "id": "184054", "fields": { "field_description": "Une question a été envoyée à Delobelle Nicolas (Q\/R - Question libre).", "field_description_type": "Notification", "field_description_horodatage": "17\/10\/2024 09:43", "field_description_auteur": "Iwan BALBOT" } }, "184062": { "id": "184062", "fields": { "field_description": "Une réponse a été apportée par Delobelle Nicolas (Q\/R - Réponse ).", "field_description_type": "Notification", "field_description_horodatage": "17\/10\/2024 10:14", "field_description_auteur": "DELOBELLE Nicolas" } }, "184152": { "id": "184152", "fields": { "field_description": "
Une question a été envoyée à Delobelle Nicolas (Q\/R - Question libre).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "17\/10\/2024 14:49", "field_description_auteur": "Iwan BALBOT" } }, "184269": { "id": "184269", "fields": { "field_description": "
CT avec AT, la batterie est un consommable. Il préconise au client d'en racheter une directement, le cout est moindre que pour un SAV. J'indique à M. CASTRO qu'il peut acheter une batterie pour DECT Yealink W53P. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "18\/10\/2024 09:55", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "184273": { "id": "184273", "fields": { "field_description": "
Une question\/réponse a été cloturée par BALBOT Iwan (Q\/R - Clôture).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "18\/10\/2024 10:45", "field_description_auteur": "Iwan BALBOT" } }, "184275": { "id": "184275", "fields": { "field_description": "
CT avec M. CASTRO qui reviendra vers moi une fois la batterie changée.<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "18\/10\/2024 10:46", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "186611": { "id": "186611", "fields": { "field_description": "
M. Castro nous informe que le DECT ne se charge toujours pas, malgrés le remplacement de la batterie. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "14\/11\/2024 11:52", "field_description_auteur": "Yann", "field_temps_passe": "5" } }, "186906": { "id": "186906", "fields": { "field_description": "
CT avec David\/ Il m'indique que ce n'est effectivement pas un problème de batterie ma de connecteur HS. Il me fais suivre la photo de l'emplacement batterie pour lancer une SAV. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "15\/11\/2024 15:08", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "186936": { "id": "186936", "fields": { "field_description": "
Retour de photo ce jour. Je demande à AT de lancer un SAV<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "15\/11\/2024 17:21", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "186937": { "id": "186937", "fields": { "field_description": "
Une question a été envoyée à Delobelle Nicolas (Q\/R - Question libre).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "15\/11\/2024 17:24", "field_description_auteur": "Iwan BALBOT" } }, "186973": { "id": "186973", "fields": { "field_description": "Une réponse a été apportée par Delobelle Nicolas (Q\/R - Réponse ).", "field_description_type": "Notification", "field_description_horodatage": "18\/11\/2024 10:17", "field_description_auteur": "DELOBELLE Nicolas" } }, "186996": { "id": "186996", "fields": { "field_description": "
Une question a été envoyée à Delobelle Nicolas (Q\/R - Question libre).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "18\/11\/2024 11:47", "field_description_auteur": "Iwan BALBOT" } }, "186998": { "id": "186998", "fields": { "field_description": "
AT demande la MAC de la base du combiné. CT avec David qui me donne la MAC 805E0C49DA8A. Je transmets l'information à AT. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "18\/11\/2024 11:47", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "187293": { "id": "187293", "fields": { "field_description": "Une réponse a été apportée par Delobelle Nicolas (Q\/R - Réponse ).", "field_description_type": "Notification", "field_description_horodatage": "20\/11\/2024 09:45", "field_description_auteur": "DELOBELLE Nicolas" } }, "187306": { "id": "187306", "fields": { "field_description": "Une question a été envoyée à Delobelle Nicolas (Q\/R - Question libre).", "field_description_type": "Notification", "field_description_horodatage": "20\/11\/2024 10:46", "field_description_auteur": "Iwan BALBOT" } }, "187542": { "id": "187542", "fields": { "field_description": "Une réponse a été apportée par Delobelle Nicolas (Q\/R - Réponse ).", "field_description_type": "Notification", "field_description_horodatage": "22\/11\/2024 07:51", "field_description_auteur": "DELOBELLE Nicolas" } }, "187560": { "id": "187560", "fields": { "field_description": "Une question a été envoyée à Delobelle Nicolas (Q\/R - Question libre).", "field_description_type": "Notification", "field_description_horodatage": "22\/11\/2024 09:21", "field_description_auteur": "Iwan BALBOT" } }, "187568": { "id": "187568", "fields": { "field_description": "Une réponse a été apportée par Delobelle Nicolas (Q\/R - Réponse ).", "field_description_type": "Notification", "field_description_horodatage": "22\/11\/2024 09:37", "field_description_auteur": "DELOBELLE Nicolas" } }, "187588": { "id": "187588", "fields": { "field_description": "
Une question a été envoyée à Delobelle Nicolas (Q\/R - Question libre).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "22\/11\/2024 14:02", "field_description_auteur": "Iwan BALBOT" } }, "187616": { "id": "187616", "fields": { "field_description": "
AT me fais suivre le RMA pour retour. Je le fais suivre à David ce jour. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "22\/11\/2024 16:39", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "188222": { "id": "188222", "fields": { "field_description": "
BDC nouveau poste signé.
\r\nBDC en PJ <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "03\/12\/2024 11:46",
"field_description_auteur": "Yann",
"field_temps_passe": "5"
}
},
"188272": {
"id": "188272",
"fields": {
"field_description": "Une relance a été envoyée à Delobelle Nicolas (Q\/R - Question libre).",
"field_description_type": "Notification",
"field_description_horodatage": "03\/12\/2024 16:19",
"field_description_auteur": "admin"
}
},
"188292": {
"id": "188292",
"fields": {
"field_description": "
Une question\/réponse a été cloturée par CHASSIER Yann (Q\/R - Clôture).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "03\/12\/2024 17:29", "field_description_auteur": "Yann" } }, "188293": { "id": "188293", "fields": { "field_description": "Passage à l'état \"Finie\"", "field_description_type": "Changement d'état", "field_description_horodatage": "03\/12\/2024 17:29", "field_description_auteur": "Yann" } }, "188294": { "id": "188294", "fields": { "field_description": "
David me confirme le retour de l'ancien DECT. Retour prochainement à AT. Il doit me transmettre l'AR une fois cela fait. Je viendrais le rajouter en PJ une fois reçu. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "03\/12\/2024 17:29", "field_description_auteur": "Yann", "field_temps_passe": "5" } }, "188295": { "id": "188295", "fields": { "field_description": "Une notification a été envoyée à CASTRO David (Notification - Tâche - Clôture).", "field_description_type": "Notification", "field_description_horodatage": "03\/12\/2024 17:29", "field_description_auteur": "Yann" } } } }, "field_compte_client": { "name": "Compte Client", "type": "entityreference", "value": "LE COCORICO " }, "field_objet": { "name": "Objet", "type": "text_long", "value": "
DECT HS<\/p>\r\n" }, "field_urgent": { "name": "Urgent", "type": "list_boolean", "value": "0" }, "field_responsable": { "name": "Responsable", "type": "entityreference", "value": "" }, "field_horodatage": { "name": "Horodatage", "type": "text", "value": "03\/12\/2024 17:29:15" }, "field_liste_operateur": { "name": "Opérateur", "type": "taxonomy_term_reference", "value": "Actif Telecom" }, "field_descr_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Manuelle" }, "field_important": { "name": "Important", "type": "list_boolean", "value": "0" }, "field_type_texte": { "name": "Type texte", "type": "text", "value": "SAV" }, "questions_reponses": { "249922": { "nid": 249922, "type": "question_reponse", "title": "Question Réponse - Tache - LE COCORICO - 24\/09\/2024 - 30\/09\/2024 - 10:47", "author_uid": 6406, "created": "2024-09-30 10:47:47", "changed": "2024-10-18 10:45:58", "field_entite_liee": { "name": "Entité liée", "type": "entityreference", "value": "Tache - LE COCORICO - 24\/09\/2024" }, "field_qr_contact": { "name": "Type de contact", "type": "list_text", "value": "roc" }, "field_qr_dernier_mail": { "name": "Dernier mail (question)", "type": "datetime", "value": "2024-10-17 14:49:13" }, "field_qr_etat": { "name": "Etat", "type": "workflow" }, "field_demandeur": { "name": "Demandeur", "type": "entityreference", "value": "" }, "field_contact": { "name": "Contact", "type": "entityreference", "value": "" }, "field_compte_client": { "name": "Compte Client", "type": "entityreference", "value": "LE COCORICO " }, "field_qr_reponses": { "name": "Réponses", "type": "field_collection", "value": { "182460": { "id": "182460", "fields": { "field_qr_horodatage": "01\/10\/2024 09:37", "field_qr_message": "
Iwan,<\/p>\r\n\r\n
Il y a deux sans fils chez eux W53P...Il me faut la mac de la borne<\/p>\r\n\r\n
Merci<\/p>\r\n", "field_qr_m_contact": "DELOBELLE Nicolas" } }, "183528": { "id": "183528", "fields": { "field_qr_horodatage": "11\/10\/2024 16:22", "field_qr_message": "
ok<\/p>\r\n", "field_qr_m_contact": "DELOBELLE Nicolas" } }, "184063": { "id": "184063", "fields": { "field_qr_horodatage": "17\/10\/2024 10:12", "field_qr_message": "
Iwan,<\/p>\r\n\r\n
Il me faut les infos pour la livraison sav<\/p>\r\n\r\n
Merci<\/p>\r\n", "field_qr_m_contact": "DELOBELLE Nicolas" } } } }, "field_qr_questions": { "name": "Questions", "type": "field_collection", "value": { "182362": { "id": "182362", "fields": { "field_qr_horodatage": "30\/09\/2024 10:40", "field_qr_message": "
Bonjour Nico,<\/p>\r\n\r\n
L'un des combiné de DECT est HS, il ne prend plus la charge et ne s'allume plus. Il s'agit d'une batterie et non de piles rechargeables. Peux tu m'indiquer de quels éléments tu as besoin pour lancer un SAV ? Sachant que la cliente m'a indiqué que c'était le seul DECT (W53P) sur site, il devrait y en avoir deux normalement. <\/p>\r\n", "field_qr_m_contact": "Iwan BALBOT" } }, "183522": { "id": "183522", "fields": { "field_qr_horodatage": "11\/10\/2024 15:54", "field_qr_message": "
Nico,<\/p>\r\n\r\n
Ils ne trouvent plus les bases des DECT. Par contre, ils ont retrouvé le fixe qui est branché et fonctionnel. Peux tu lever el renvoi vers mobile stp ? <\/p>\r\n", "field_qr_m_contact": "Iwan BALBOT" } }, "183530": { "id": "183530", "fields": { "field_qr_horodatage": "11\/10\/2024 16:28", "field_qr_message": "
Nico,<\/p>\r\n\r\n
Poste Brueau, MAC : 805E0C49DA8A<\/p>\r\n", "field_qr_m_contact": "Iwan BALBOT" } }, "184055": { "id": "184055", "fields": { "field_qr_horodatage": "17\/10\/2024 09:43", "field_qr_message": "
Nico,<\/p>\r\n\r\n
MAC du DECT qui ne prend plus la charge : 805E0C49DA8A<\/p>\r\n", "field_qr_m_contact": "Iwan BALBOT" } }, "184153": { "id": "184153", "fields": { "field_qr_horodatage": "17\/10\/2024 14:47", "field_qr_message": "
Nico,<\/p>\r\n\r\n
1 ru Jean Marie LE BRIS<\/p>\r\n\r\n
29200 BREST<\/p>\r\n\r\n
Contact : Cécile ZUNON au 0748122457<\/p>\r\n", "field_qr_m_contact": "Iwan BALBOT" } }, "184274": { "id": "184274", "fields": { "field_qr_horodatage": "18\/10\/2024 10:45", "field_qr_message": "
Nico,<\/p>\r\n\r\n
Notre cient va aller chercher une batterie ou la commander. Il est d'accord avec le fait que ce soit moins cher et moins fastidieux. <\/p>\r\n", "field_qr_m_contact": "Iwan BALBOT" } } } }, "field_qr_horodatage_txt": { "name": "Horodatage", "type": "text", "value": "2024-10-18 10:45:00" }, "field_delai_relance": { "name": "Délai de relance (mail)", "type": "number_integer", "value": "1" }, "field_qr_compteur_relance": { "name": "Compteur de relance", "type": "number_integer", "value": "0" }, "field_qr_echange": { "name": "Echange", "type": "list_boolean", "value": "1" }, "field_qr_en_traitement": { "name": "En traitement", "type": "list_boolean", "value": "0" }, "field_qr_en_traitement_c": { "name": "En traitement", "type": "list_boolean", "value": "0" }, "field_qr_message_m_email": { "name": "Premier message (modele email)", "type": "list_boolean", "value": "0" } }, "256554": { "nid": 256554, "type": "question_reponse", "title": "Question Réponse - Tache - LE COCORICO - 24\/09\/2024 - 15\/11\/2024 - 17:24", "author_uid": 6406, "created": "2024-11-15 17:24:58", "changed": "2024-12-03 17:29:09", "field_entite_liee": { "name": "Entité liée", "type": "entityreference", "value": "Tache - LE COCORICO - 24\/09\/2024" }, "field_qr_contact": { "name": "Type de contact", "type": "list_text", "value": "roc" }, "field_qr_fichiers": { "name": "Fichiers", "type": "file" }, "field_qr_dernier_mail": { "name": "Dernier mail (question)", "type": "datetime", "value": "2024-12-03 16:19:19" }, "field_qr_etat": { "name": "Etat", "type": "workflow" }, "field_demandeur": { "name": "Demandeur", "type": "entityreference", "value": "" }, "field_contact": { "name": "Contact", "type": "entityreference", "value": "" }, "field_compte_client": { "name": "Compte Client", "type": "entityreference", "value": "LE COCORICO " }, "field_qr_fichiers_sw": { "name": "Fichiers", "type": "file" }, "field_qr_reponses": { "name": "Réponses", "type": "field_collection", "value": { "186974": { "id": "186974", "fields": { "field_qr_horodatage": "18\/11\/2024 10:17", "field_qr_message": "
Iwan,<\/p>\r\n\r\n
Quelle mac stp<\/p>\r\n\r\n
Merci<\/p>\r\n", "field_qr_m_contact": "DELOBELLE Nicolas" } }, "187294": { "id": "187294", "fields": { "field_qr_horodatage": "20\/11\/2024 09:44", "field_qr_message": "
Iwan,<\/p>\r\n\r\n
Tu peux me confirmer les infos de livraison stp.<\/p>\r\n\r\n
Merci<\/p>\r\n", "field_qr_m_contact": "DELOBELLE Nicolas" } }, "187543": { "id": "187543", "fields": { "field_qr_horodatage": "22\/11\/2024 07:51", "field_qr_message": "
Salut Iwan,<\/p>\r\n\r\n
En PJ le RMA<\/p>\r\n\r\n
Bonne journée<\/p>\r\n", "field_qr_m_contact": "DELOBELLE Nicolas" } }, "187569": { "id": "187569", "fields": { "field_qr_horodatage": "22\/11\/2024 09:37", "field_qr_message": "
ok<\/p>\r\n", "field_qr_m_contact": "DELOBELLE Nicolas" } } } }, "field_qr_questions": { "name": "Questions", "type": "field_collection", "value": { "186938": { "id": "186938", "fields": { "field_qr_horodatage": "15\/11\/2024 17:24", "field_qr_message": "
Bonjour Nico,<\/p>\r\n\r\n
Notre client, Le Cocorico rencontre un problème de combiné de DECT. Il ne prenait plus la charge, la batterie a été changé mais sans succès. En fait c'est l'un des connecteur du combiné qui est HS (CF. Photos jointes). Peux tu lancer un SAV stp ?<\/p>\r\n", "field_qr_m_contact": "Iwan BALBOT" } }, "186997": { "id": "186997", "fields": { "field_qr_horodatage": "18\/11\/2024 11:47", "field_qr_message": "
Nico,<\/p>\r\n\r\n
MAC de la base : 805E0C49DA8A<\/p>\r\n", "field_qr_m_contact": "Iwan BALBOT" } }, "187307": { "id": "187307", "fields": { "field_qr_horodatage": "20\/11\/2024 10:41", "field_qr_message": "
Nico,<\/p>\r\n\r\n
LE COCORICO, 1 rue Jean Marie LE BRIS, 29200 BREST. David CASTRO, 02.57.52.50.80. De 17h à 23h du lundi au mercredi et du jeudi au samedi de 17h à 1h. <\/p>\r\n", "field_qr_m_contact": "Iwan BALBOT" } }, "187561": { "id": "187561", "fields": { "field_qr_horodatage": "22\/11\/2024 09:20", "field_qr_message": "
Nico,<\/p>\r\n\r\n
Je n'ai pas la PJ.<\/p>\r\n", "field_qr_m_contact": "Iwan BALBOT" } }, "187589": { "id": "187589", "fields": { "field_qr_horodatage": "22\/11\/2024 14:00", "field_qr_message": "
Merci Nico<\/p>\r\n", "field_qr_m_contact": "Iwan BALBOT" } } } }, "field_qr_horodatage_txt": { "name": "Horodatage", "type": "text", "value": "2024-12-03 17:29:06" }, "field_delai_relance": { "name": "Délai de relance (mail)", "type": "number_integer", "value": "3" }, "field_qr_compteur_relance": { "name": "Compteur de relance", "type": "number_integer", "value": "1" }, "field_qr_echange": { "name": "Echange", "type": "list_boolean", "value": "1" }, "field_qr_en_traitement": { "name": "En traitement", "type": "list_boolean", "value": "0" }, "field_qr_en_traitement_c": { "name": "En traitement", "type": "list_boolean", "value": "0" }, "field_qr_message_m_email": { "name": "Premier message (modele email)", "type": "list_boolean", "value": "0" } } } }, "252749": { "nid": 252749, "type": "tache", "title": "Tache - LE BIAVANT - 18\/10\/2024", "author_uid": 6406, "created": "2024-10-18 09:29:41", "changed": "2024-10-24 11:57:03", "field_tache_priorite": { "name": "Priorité", "type": "taxonomy_term_reference", "value": "Normale" }, "field_tache_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Fixe" }, "field_tache_etat": { "name": "Etat", "type": "taxonomy_term_reference", "value": "Finie" }, "field_tache_echeance": { "name": "Prochaine action", "type": "datetime", "value": "2024-10-21 00:00:00" }, "field_client": { "name": "Contact", "type": "entityreference", "value": "" }, "field_debut": { "name": "Début", "type": "datetime", "value": "2024-10-18 00:00:00" }, "field_descriptions": { "name": "Descriptions", "type": "field_collection", "value": { "184257": { "id": "184257", "fields": { "field_description": "
Appel téléphonique de la part de Franck VIGOUROUX (0298975024). Son DECT indique \"IP invalide\". Je lui demande de vérifier la base. Les trois voyants sont éteints. Je lui demande de tester la base sur une autre prise. Il va me faire suivre la MAC par mail<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "18\/10\/2024 09:19", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "184260": { "id": "184260", "fields": { "field_description": "
CT avec M. VIGOUROUX. Il a tesé la base sur une autre prise fonctionnelle, elle ne s'allume pas. Je lui demande de me faire suivre le n° MAC de la base pour demande de SAV.<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "18\/10\/2024 09:37", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "10" } }, "184305": { "id": "184305", "fields": { "field_description": "
M. VIGOUROUX me remonte la MAC 805E0CEBC2D8. Echange avec AT qui demande à ce que le cordon d'alimentation soit testé. Faire échange avec celui de la base de charge. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "18\/10\/2024 12:31", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "184353": { "id": "184353", "fields": { "field_description": "
Pas de réponse par téléphone, je demande à ce qu'un test soit fait avec le cordon d'allimentation du socle de charge par mail. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "18\/10\/2024 17:21", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "184779": { "id": "184779", "fields": { "field_description": "Passage à l'état \"Finie\"", "field_description_type": "Changement d'état", "field_description_horodatage": "24\/10\/2024 11:57", "field_description_auteur": "Iwan BALBOT" } }, "184780": { "id": "184780", "fields": { "field_description": "
CT avec M. VIGOUROUX. L'inversion des cordons d'alimentation a permis de refaire fonctiner la base. Le téléphone est OK. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "24\/10\/2024 11:56", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "184781": { "id": "184781", "fields": { "field_description": "Une notification a été envoyée à BOUCHAIB Raphael (Notification - Tâche - Clôture).", "field_description_type": "Notification", "field_description_horodatage": "24\/10\/2024 11:57", "field_description_auteur": "Iwan BALBOT" } } } }, "field_compte_client": { "name": "Compte Client", "type": "entityreference", "value": "LE BIAVANT" }, "field_objet": { "name": "Objet", "type": "text_long", "value": "
DECT DYSFONCTIONNEL<\/p>\r\n" }, "field_urgent": { "name": "Urgent", "type": "list_boolean", "value": "0" }, "field_responsable": { "name": "Responsable", "type": "entityreference", "value": "" }, "field_horodatage": { "name": "Horodatage", "type": "text", "value": "24\/10\/2024 11:56:14" }, "field_liste_operateur": { "name": "Opérateur", "type": "taxonomy_term_reference", "value": "Actif Telecom" }, "field_descr_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Manuelle" }, "field_important": { "name": "Important", "type": "list_boolean", "value": "0" }, "field_type_texte": { "name": "Type texte", "type": "text", "value": "SAV" } }, "252775": { "nid": 252775, "type": "tache", "title": "Tache - Pharmacie de Kerven - 18\/10\/2024", "author_uid": 6406, "created": "2024-10-18 12:08:17", "changed": "2024-10-18 12:08:17", "field_tache_priorite": { "name": "Priorité", "type": "taxonomy_term_reference", "value": "Normale" }, "field_tache_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Fixe" }, "field_tache_etat": { "name": "Etat", "type": "taxonomy_term_reference", "value": "Finie" }, "field_tache_echeance": { "name": "Prochaine action", "type": "datetime", "value": "2024-10-18 00:00:00" }, "field_client": { "name": "Contact", "type": "entityreference", "value": "" }, "field_debut": { "name": "Début", "type": "datetime", "value": "2024-10-18 00:00:00" }, "field_descriptions": { "name": "Descriptions", "type": "field_collection", "value": { "184297": { "id": "184297", "fields": { "field_description": "
Mail de Delphine MORVANT qui indique que l'un des DECT ne fonctionne plus, il sonne mais impossible d'entendre les interlocuteur. Elle a redémarré le combiné mais sans succes. Je lui demande de redémarrer la base. Nous testons un appel. La communication est OK dans les deux sens. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "18\/10\/2024 12:02", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "10" } }, "184298": { "id": "184298", "fields": { "field_description": "Une notification a été envoyée à BRIAND Yveline (Notification - Tâche - Clôture).", "field_description_type": "Notification", "field_description_horodatage": "18\/10\/2024 12:08", "field_description_auteur": "Iwan BALBOT" } } } }, "field_compte_client": { "name": "Compte Client", "type": "entityreference", "value": "Pharmacie de Kerven" }, "field_objet": { "name": "Objet", "type": "text_long", "value": "
DECT NE FONCTIONNANT PLUS<\/p>\r\n" }, "field_urgent": { "name": "Urgent", "type": "list_boolean", "value": "0" }, "field_responsable": { "name": "Responsable", "type": "entityreference", "value": "" }, "field_horodatage": { "name": "Horodatage", "type": "text", "value": "18\/10\/2024 12:02:38" }, "field_liste_operateur": { "name": "Opérateur", "type": "taxonomy_term_reference", "value": "Actif Telecom" }, "field_descr_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Manuelle" }, "field_important": { "name": "Important", "type": "list_boolean", "value": "0" }, "field_type_texte": { "name": "Type texte", "type": "text", "value": "SAV" } }, "258863": { "nid": 258863, "type": "tache", "title": "Tache - COMADYM - 18\/12\/2024", "author_uid": 6406, "created": "2024-12-18 10:22:52", "changed": "2024-12-20 09:52:03", "field_tache_priorite": { "name": "Priorité", "type": "taxonomy_term_reference", "value": "Normale" }, "field_tache_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Fixe" }, "field_tache_etat": { "name": "Etat", "type": "taxonomy_term_reference", "value": "Finie" }, "field_tache_echeance": { "name": "Prochaine action", "type": "datetime", "value": "2024-12-20 00:00:00" }, "field_client": { "name": "Contact", "type": "entityreference", "value": "" }, "field_debut": { "name": "Début", "type": "datetime", "value": "2024-12-18 00:00:00" }, "field_descriptions": { "name": "Descriptions", "type": "field_collection", "value": { "190573": { "id": "190573", "fields": { "field_description": "
Appel téléphonique de la part de Yves-Marie GUILLIEC (0674739257). Il n'a plus accès a la console admin. Extension 1110. Un message lui indique qu'il a fait trop d'essais. Je contacte Dabiah de Coriolis pour qu'elle puisse réhabiliter l'accès. Je laisse un message à YM GUILLIEC pour qu'il puisse me confirmer. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "18\/12\/2024 09:57", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "10" } }, "190643": { "id": "190643", "fields": { "field_description": "
Je tente à nouveau de joindre Yves Marie pour savoir s'il a retrouvé l'accès à son espace admin 3CX suite a modif Coriolis et intervention de Yann pour purge du cache sur Safari mais sans succes. Je lui laisse un message demandant à être rappelé. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "18\/12\/2024 15:53", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "190813": { "id": "190813", "fields": { "field_description": "Passage à l'état \"Finie\"", "field_description_type": "Changement d'état", "field_description_horodatage": "20\/12\/2024 09:52", "field_description_auteur": "Iwan BALBOT" } }, "190814": { "id": "190814", "fields": { "field_description": "
CT avec JM. GUILLIEC, il a de nouveau accès à son espace admin 3CX. Je clos la demande<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "20\/12\/2024 09:50", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "190815": { "id": "190815", "fields": { "field_description": "Une notification a été envoyée à GUILLIEC Yves-Marie (Notification - Tâche - Clôture).", "field_description_type": "Notification", "field_description_horodatage": "20\/12\/2024 09:52", "field_description_auteur": "Iwan BALBOT" } } } }, "field_compte_client": { "name": "Compte Client", "type": "entityreference", "value": "ML SOLUTIONS & IDEA SOLUTIONS" }, "field_objet": { "name": "Objet", "type": "text_long", "value": "
[QUIMPER] - PROBLEME DE CONNEXION PLATEFORME 3CX<\/p>\r\n" }, "field_urgent": { "name": "Urgent", "type": "list_boolean", "value": "0" }, "field_responsable": { "name": "Responsable", "type": "entityreference", "value": "" }, "field_horodatage": { "name": "Horodatage", "type": "text", "value": "20\/12\/2024 09:50:13" }, "field_liste_operateur": { "name": "Opérateur", "type": "taxonomy_term_reference", "value": "Coriolis fixe" }, "field_descr_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Manuelle" }, "field_important": { "name": "Important", "type": "list_boolean", "value": "0" }, "field_type_texte": { "name": "Type texte", "type": "text", "value": "SAV" }, "field_nci_horodatage": { "name": "Horodatage", "type": "text", "value": "20\/12\/2024 09:50:13" } }, "260796": { "nid": 260796, "type": "tache", "title": "Tache - ITO - 03\/02\/2025", "author_uid": 6406, "created": "2025-01-13 14:44:18", "changed": "2025-02-06 12:05:14", "field_tache_priorite": { "name": "Priorité", "type": "taxonomy_term_reference", "value": "Normale" }, "field_tache_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Fixe" }, "field_tache_fichiers": { "name": "Fichiers", "type": "file" }, "field_tache_etat": { "name": "Etat", "type": "taxonomy_term_reference", "value": "Finie" }, "field_tache_echeance": { "name": "Prochaine action", "type": "datetime", "value": "2025-02-06 00:00:00" }, "field_client": { "name": "Contact", "type": "entityreference", "value": "" }, "field_debut": { "name": "Début", "type": "datetime", "value": "2025-02-03 00:00:00" }, "field_descriptions": { "name": "Descriptions", "type": "field_collection", "value": { "191913": { "id": "191913", "fields": { "field_description": "
Appel téléphonique de la part de Philippe KEROUANTON (0607016919). Ligne : Actif Telecom, Fixe, 0229024261. Il m'indique qu'ils ont subi une coupure d'éléctricité ce matin et que depuis, son poste \"Accueil\" (MAC 001565AB573A) est en recherche de réseau. Il a redémarré le poste à plusieurs reprises. Je demande à AT de vérifier si le poste \"Accueil\" (MAC 001565AB573A) est toujours provisionné. <\/strong><\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "13\/01\/2025 14:30",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"191916": {
"id": "191916",
"fields": {
"field_description": "Une question a été envoyée à Delobelle Nicolas (Q\/R - Tâches - Paramétrage - Opérateur).",
"field_description_type": "Notification",
"field_description_horodatage": "13\/01\/2025 14:44",
"field_description_auteur": "Iwan BALBOT"
}
},
"191926": {
"id": "191926",
"fields": {
"field_description": "Une réponse a été apportée par Delobelle Nicolas (Q\/R - Réponse ).",
"field_description_type": "Notification",
"field_description_horodatage": "13\/01\/2025 15:18",
"field_description_auteur": "DELOBELLE Nicolas"
}
},
"191936": {
"id": "191936",
"fields": {
"field_description": "Une question a été envoyée à Delobelle Nicolas (Q\/R - Question libre).",
"field_description_type": "Notification",
"field_description_horodatage": "13\/01\/2025 16:03",
"field_description_auteur": "Iwan BALBOT"
}
},
"191952": {
"id": "191952",
"fields": {
"field_description": "Une relance a été envoyée à Delobelle Nicolas (Q\/R - Tâches - Paramétrage - Opérateur).",
"field_description_type": "Notification",
"field_description_horodatage": "14\/01\/2025 00:20",
"field_description_auteur": "anon0"
}
},
"191953": {
"id": "191953",
"fields": {
"field_description": " Une réponse a été apportée par Delobelle Nicolas (Q\/R - Réponse ).<\/p>\r\n",
"field_description_type": "Notification",
"field_description_horodatage": "14\/01\/2025 09:17",
"field_description_auteur": "DELOBELLE Nicolas"
}
},
"192029": {
"id": "192029",
"fields": {
"field_description": " Je contacte Philippe, il n'est pas sur site et ne pourra faire le reset que demain. Je lui donne la procédure. Il appelera dès que OK. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "14\/01\/2025 17:31",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"192053": {
"id": "192053",
"fields": {
"field_description": "Une question a été envoyée à Delobelle Nicolas (Q\/R - Question libre).",
"field_description_type": "Notification",
"field_description_horodatage": "15\/01\/2025 11:05",
"field_description_auteur": "LE JEUNE Sébastien"
}
},
"192055": {
"id": "192055",
"fields": {
"field_description": "Une réponse a été apportée par Delobelle Nicolas (Q\/R - Réponse ).",
"field_description_type": "Notification",
"field_description_horodatage": "15\/01\/2025 11:16",
"field_description_auteur": "DELOBELLE Nicolas"
}
},
"192150": {
"id": "192150",
"fields": {
"field_description": " Échange avec Actif Telecom qui demande à faire envoyer le poste dans leurs services car il ne comprend la panne du matériel. -j'informe le client par téléphone et par mail de l'adresse de retour du poste<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "15\/01\/2025 13:37",
"field_description_auteur": "LE JEUNE Sébastien"
}
},
"192596": {
"id": "192596",
"fields": {
"field_description": " Une question a été envoyée à Delobelle Nicolas (Q\/R - Question libre).<\/p>\r\n",
"field_description_type": "Notification",
"field_description_horodatage": "21\/01\/2025 09:48",
"field_description_auteur": "Yann"
}
},
"193068": {
"id": "193068",
"fields": {
"field_description": "Une question a été envoyée à Delobelle Nicolas (Q\/R - Question libre).",
"field_description_type": "Notification",
"field_description_horodatage": "24\/01\/2025 09:20",
"field_description_auteur": "Yann"
}
},
"193071": {
"id": "193071",
"fields": {
"field_description": "Une réponse a été apportée par Delobelle Nicolas (Q\/R - Réponse ).",
"field_description_type": "Notification",
"field_description_horodatage": "24\/01\/2025 09:22",
"field_description_auteur": "DELOBELLE Nicolas"
}
},
"193091": {
"id": "193091",
"fields": {
"field_description": " Une question a été envoyée à Delobelle Nicolas (Q\/R - Question libre).<\/p>\r\n",
"field_description_type": "Notification",
"field_description_horodatage": "24\/01\/2025 10:00",
"field_description_auteur": "Yann"
}
},
"193183": {
"id": "193183",
"fields": {
"field_description": " Une relance a été envoyée à Delobelle Nicolas (Q\/R - Tâches - Paramétrage - Opérateur).<\/p>\r\n",
"field_description_type": "Notification",
"field_description_horodatage": "27\/01\/2025 00:10",
"field_description_auteur": "anon0"
}
},
"193390": {
"id": "193390",
"fields": {
"field_description": " Une relance a été envoyée à Delobelle Nicolas (Q\/R - Tâches - Paramétrage - Opérateur).<\/p>\r\n",
"field_description_type": "Notification",
"field_description_horodatage": "28\/01\/2025 00:00",
"field_description_auteur": "anon0"
}
},
"193425": {
"id": "193425",
"fields": {
"field_description": " Numéro colis : 8J01966438425, le poste à été envoyé hier. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "28\/01\/2025 10:49",
"field_description_auteur": "Yann",
"field_temps_passe": "5"
}
},
"193454": {
"id": "193454",
"fields": {
"field_description": " Une question a été envoyée à Delobelle Nicolas (Q\/R - Question libre).<\/p>\r\n",
"field_description_type": "Notification",
"field_description_horodatage": "28\/01\/2025 12:13",
"field_description_auteur": "Yann"
}
},
"193813": {
"id": "193813",
"fields": {
"field_description": "Une relance a été envoyée à Delobelle Nicolas (Q\/R - Tâches - Paramétrage - Opérateur).",
"field_description_type": "Notification",
"field_description_horodatage": "30\/01\/2025 00:10",
"field_description_auteur": "anon0"
}
},
"193826": {
"id": "193826",
"fields": {
"field_description": "Une réponse a été apportée par Delobelle Nicolas (Q\/R - Réponse ).",
"field_description_type": "Notification",
"field_description_horodatage": "30\/01\/2025 09:31",
"field_description_auteur": "DELOBELLE Nicolas"
}
},
"193832": {
"id": "193832",
"fields": {
"field_description": " Une question a été envoyée à Delobelle Nicolas (Q\/R - Question libre).<\/p>\r\n",
"field_description_type": "Notification",
"field_description_horodatage": "30\/01\/2025 09:42",
"field_description_auteur": "Yann"
}
},
"194410": {
"id": "194410",
"fields": {
"field_description": " Une relance a été envoyée à Delobelle Nicolas (Q\/R - Tâches - Paramétrage - Opérateur).<\/p>\r\n",
"field_description_type": "Notification",
"field_description_horodatage": "05\/02\/2025 00:00",
"field_description_auteur": "anon0"
}
},
"194688": {
"id": "194688",
"fields": {
"field_description": "Passage à l'état \"Finie\"",
"field_description_type": "Changement d'état",
"field_description_horodatage": "06\/02\/2025 12:05",
"field_description_auteur": "Yann"
}
},
"194689": {
"id": "194689",
"fields": {
"field_description": " Retour poste ok, tout fonctionne sans anomalie. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "06\/02\/2025 11:59",
"field_description_auteur": "Yann",
"field_temps_passe": "5"
}
},
"194690": {
"id": "194690",
"fields": {
"field_description": "Une notification a été envoyée à KEROUANTON Philippe (Notification - Tâche - Clôture).",
"field_description_type": "Notification",
"field_description_horodatage": "06\/02\/2025 12:05",
"field_description_auteur": "Yann"
}
}
}
},
"field_compte_client": {
"name": "Compte Client",
"type": "entityreference",
"value": "ITO"
},
"field_objet": {
"name": "Objet",
"type": "text_long",
"value": " POSTE ACCUEIL SANS SERVICES<\/p>\r\n"
},
"field_urgent": {
"name": "Urgent",
"type": "list_boolean",
"value": "0"
},
"field_responsable": {
"name": "Responsable",
"type": "entityreference",
"value": ""
},
"field_horodatage": {
"name": "Horodatage",
"type": "text",
"value": "06\/02\/2025 11:59:58"
},
"field_liste_operateur": {
"name": "Opérateur",
"type": "taxonomy_term_reference",
"value": "Actif Telecom"
},
"field_descr_type": {
"name": "Type",
"type": "taxonomy_term_reference",
"value": "Manuelle"
},
"field_entites_liees_fc": {
"name": "Entités liées",
"type": "field_collection"
},
"field_important": {
"name": "Important",
"type": "list_boolean",
"value": "0"
},
"field_type_texte": {
"name": "Type texte",
"type": "text",
"value": "SAV"
},
"field_nci_horodatage": {
"name": "Horodatage",
"type": "text",
"value": "06\/02\/2025 11:59:58"
},
"questions_reponses": {
"260797": {
"nid": 260797,
"type": "question_reponse",
"title": "Question Réponse - Tache - ITO - 03\/02\/2025 - 13\/01\/2025 - 14:44",
"author_uid": 26,
"created": "2025-01-13 14:44:28",
"changed": "2025-02-06 12:05:04",
"field_entite_liee": {
"name": "Entité liée",
"type": "entityreference",
"value": "Tache - ITO - 03\/02\/2025"
},
"field_qr_contact": {
"name": "Type de contact",
"type": "list_text",
"value": "roc"
},
"field_modele_de_demande": {
"name": "Modèle de demande",
"type": "entityreference",
"value": "Q\/R - Tâches - Paramétrage - Opérateur"
},
"field_qr_dernier_mail": {
"name": "Dernier mail (question)",
"type": "datetime",
"value": "2025-02-05 00:00:43"
},
"field_qr_etat": {
"name": "Etat",
"type": "workflow"
},
"field_demandeur": {
"name": "Demandeur",
"type": "entityreference",
"value": ""
},
"field_contact": {
"name": "Contact",
"type": "entityreference",
"value": ""
},
"field_compte_client": {
"name": "Compte Client",
"type": "entityreference",
"value": "ITO"
},
"field_qr_reponses": {
"name": "Réponses",
"type": "field_collection",
"value": {
"191927": {
"id": "191927",
"fields": {
"field_qr_horodatage": "13\/01\/2025 15:16",
"field_qr_message": " Iwan,<\/p>\r\n\r\n Il n'est plus provisionné mais si il est en recherche réseau ça n'a rien a voir avec ça.<\/p>\r\n\r\n Problème interne chez le client, vérifie les branchements à mon avis.<\/p>\r\n\r\n @+<\/p>\r\n",
"field_qr_m_contact": "DELOBELLE Nicolas"
}
},
"191954": {
"id": "191954",
"fields": {
"field_qr_horodatage": "14\/01\/2025 09:16",
"field_qr_message": " Iwan,<\/p>\r\n\r\n Recherche réseau et \"pas de service\" c'est pas du tout pareil.<\/p>\r\n\r\n Reset donc, tiens moi informé quand c'est fait.<\/p>\r\n\r\n Mrci<\/p>\r\n",
"field_qr_m_contact": "DELOBELLE Nicolas"
}
},
"192056": {
"id": "192056",
"fields": {
"field_qr_horodatage": "15\/01\/2025 11:14",
"field_qr_message": " Séb,<\/p>\r\n\r\n C'est un problème réseau, si le poste n'a pas d'IP un reset ne changera rien. Vérifie que le poste récupère une IP avant tout.<\/p>\r\n\r\n Merci<\/p>\r\n",
"field_qr_m_contact": "DELOBELLE Nicolas"
}
},
"193072": {
"id": "193072",
"fields": {
"field_qr_horodatage": "24\/01\/2025 09:21",
"field_qr_message": " Salut Yann,<\/p>\r\n\r\n Rien du tout, tu as un suivi ?<\/p>\r\n\r\n Bonne journée<\/p>\r\n",
"field_qr_m_contact": "DELOBELLE Nicolas"
}
},
"193827": {
"id": "193827",
"fields": {
"field_qr_horodatage": "30\/01\/2025 09:30",
"field_qr_message": " Salut Yann,<\/p>\r\n\r\n Impossible à dépanner, un échange est en cours. <\/p>\r\n\r\n Livraison en DHL sur site client.<\/p>\r\n\r\n Bonne journée<\/p>\r\n",
"field_qr_m_contact": "DELOBELLE Nicolas"
}
}
}
},
"field_qr_questions": {
"name": "Questions",
"type": "field_collection",
"value": {
"191915": {
"id": "191915",
"fields": {
"field_qr_horodatage": "13\/01\/2025 14:44",
"field_qr_message": " Type de Demande : PARAMÉTRAGE<\/p>\r\n\r\n Société concerné : ITO<\/p>\r\n\r\n Objet : POSTE ACCUEIL SANS SERVICES<\/p>\r\n<\/p>\r\n\r\n Voici les dernières informations de cette tâche :<\/p>\r\n\r\n Dernière(s) description(s)<\/strong><\/p> Vous trouverez notre question en gras et soulignée dans le(s) dernière(s) descriptions(s).<\/p>\r\n\r\n Pourriez-vous me faire un retour sur cette demande ?<\/p>\r\n",
"field_qr_m_contact": "Iwan BALBOT"
}
},
"191937": {
"id": "191937",
"fields": {
"field_qr_horodatage": "13\/01\/2025 16:02",
"field_qr_message": " Nico,<\/p>\r\n\r\n J'ai fait tester le poste au client sur une prise fonctionnel. Il affiche \"aucun service\". Le poste est rebranché à son emplacement d'origine et affiche \"aucun service\". <\/p>\r\n",
"field_qr_m_contact": "Iwan BALBOT"
}
},
"192054": {
"id": "192054",
"fields": {
"field_qr_horodatage": "15\/01\/2025 11:04",
"field_qr_message": " Le reset vient d'être effectué par le client. Merci de me tenir informé. Message du poste \"Network unvailable\"<\/p>\r\n",
"field_qr_m_contact": "LE JEUNE Sébastien"
}
},
"192597": {
"id": "192597",
"fields": {
"field_qr_horodatage": "21\/01\/2025 09:46",
"field_qr_message": " Nico, le poste \"accueil\" a été envoyé par Mr Kerouanton jeudi dernier. Tu devrais le recevoir cette semaine !<\/p>\r\n",
"field_qr_m_contact": "Yann"
}
},
"193069": {
"id": "193069",
"fields": {
"field_qr_horodatage": "24\/01\/2025 09:19",
"field_qr_message": " Nico, as-tu reçu le poste cette semaine ? Non du tout. Nico, j'ai fait un suivi avec le client. Tu devrais recevoir le poste demain. Numéro suivi colis : 8J01966438425 Ok top ! Je ferai le suivi avec le client. Je te tiens informé si soucis. A+<\/p>\r\n",
"field_qr_m_contact": "Yann"
}
}
}
},
"field_qr_horodatage_txt": {
"name": "Horodatage",
"type": "text",
"value": "2025-02-06 12:05:00"
},
"field_delai_relance": {
"name": "Délai de relance (mail)",
"type": "number_integer",
"value": "6"
},
"field_qr_compteur_relance": {
"name": "Compteur de relance",
"type": "number_integer",
"value": "1"
},
"field_qr_echange": {
"name": "Echange",
"type": "list_boolean",
"value": "1"
},
"field_qr_en_traitement": {
"name": "En traitement",
"type": "list_boolean",
"value": "0"
},
"field_qr_en_traitement_c": {
"name": "En traitement",
"type": "list_boolean",
"value": "0"
},
"field_qr_message_m_email": {
"name": "Premier message (modele email)",
"type": "list_boolean",
"value": "1"
}
}
}
},
"266493": {
"nid": 266493,
"type": "tache",
"title": "Tache - Action serrurerie - 24\/02\/2025",
"author_uid": 27,
"created": "2025-02-24 14:42:38",
"changed": "2025-03-04 09:59:41",
"field_tache_priorite": {
"name": "Priorité",
"type": "taxonomy_term_reference",
"value": "Normale"
},
"field_tache_type": {
"name": "Type",
"type": "taxonomy_term_reference",
"value": "Fixe"
},
"field_tache_etat": {
"name": "Etat",
"type": "taxonomy_term_reference",
"value": "Finie"
},
"field_tache_echeance": {
"name": "Prochaine action",
"type": "datetime",
"value": "2025-03-04 00:00:00"
},
"field_client": {
"name": "Contact",
"type": "entityreference",
"value": ""
},
"field_debut": {
"name": "Début",
"type": "datetime",
"value": "2025-02-24 00:00:00"
},
"field_descriptions": {
"name": "Descriptions",
"type": "field_collection",
"value": {
"198363": {
"id": "198363",
"fields": {
"field_description": " Appel téléphonique de la part d'Hélène (0298001725). Le standard semble avoir des soucis de comms blanches depuis fin de semaine dernière. Je demande à Hélène si le souci est seulement avec le poste de l'accueil ou les autres aussi. Il semble y avoir le souci seulement sur l'accueil, je lui demande donc de faire un changement du câble RJ45, le poste ayant déjà été redémarré électriquement mais pas de changement. <\/p>\r\n\r\n Hélène fait le remplacement du câble RJ45 et revient vers moi si le souci est toujours présent à la suite du changement de câble.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "24\/02\/2025 14:18",
"field_description_auteur": "L'HELGOUARC'H Julie",
"field_temps_passe": "5"
}
},
"198502": {
"id": "198502",
"fields": {
"field_description": " Appel téléphonique à Hélène DURAND (0298001725). J'ai Marie en ligne qui m'indique bien avoir fait le changement de câble hier, depuis pas eu de souci, mais vu tout de même pour refaire un point vendredi afin de s'assurer que cela soit bien ok sur une semaine complète.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "25\/02\/2025 11:57",
"field_description_auteur": "L'HELGOUARC'H Julie",
"field_temps_passe": "5"
}
},
"199002": {
"id": "199002",
"fields": {
"field_description": " Appel téléphonique à Hélène DURAND (0298001725). Pas de réponse, je laisse donc un message vocal pour point.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "28\/02\/2025 09:26",
"field_description_auteur": "L'HELGOUARC'H Julie",
"field_temps_passe": "5"
}
},
"199622": {
"id": "199622",
"fields": {
"field_description": "Passage à l'état \"Finie\"",
"field_description_type": "Changement d'état",
"field_description_horodatage": "04\/03\/2025 09:59",
"field_description_auteur": "L'HELGOUARC'H Julie"
}
},
"199623": {
"id": "199623",
"fields": {
"field_description": "Une notification a été envoyée à DURAND Hélène (Notification - Tâche - Clôture).",
"field_description_type": "Notification",
"field_description_horodatage": "04\/03\/2025 09:59",
"field_description_auteur": "L'HELGOUARC'H Julie"
}
}
}
},
"field_compte_client": {
"name": "Compte Client",
"type": "entityreference",
"value": "Action serrurerie"
},
"field_objet": {
"name": "Objet",
"type": "text_long",
"value": " SOUCI COMMS BLANCHES PAR MOMENT POUR POSTE ACCUEIL<\/p>\r\n"
},
"field_urgent": {
"name": "Urgent",
"type": "list_boolean",
"value": "0"
},
"field_responsable": {
"name": "Responsable",
"type": "entityreference",
"value": ""
},
"field_horodatage": {
"name": "Horodatage",
"type": "text",
"value": "04\/03\/2025 09:59:36"
},
"field_liste_operateur": {
"name": "Opérateur",
"type": "taxonomy_term_reference",
"value": "Actif Telecom"
},
"field_descr_type": {
"name": "Type",
"type": "taxonomy_term_reference",
"value": "Manuelle"
},
"field_entites_liees_fc": {
"name": "Entités liées",
"type": "field_collection"
},
"field_important": {
"name": "Important",
"type": "list_boolean",
"value": "0"
},
"field_type_texte": {
"name": "Type texte",
"type": "text",
"value": "SAV"
},
"field_nci_horodatage": {
"name": "Horodatage",
"type": "text",
"value": "04\/03\/2025 09:59:36"
}
},
"266587": {
"nid": 266587,
"type": "tache",
"title": "Tache - STM SAV - 25\/02\/2025",
"author_uid": 6406,
"created": "2025-02-25 09:36:31",
"changed": "2025-03-05 09:32:50",
"field_tache_priorite": {
"name": "Priorité",
"type": "taxonomy_term_reference",
"value": "Normale"
},
"field_tache_type": {
"name": "Type",
"type": "taxonomy_term_reference",
"value": "Fixe"
},
"field_tache_etat": {
"name": "Etat",
"type": "taxonomy_term_reference",
"value": "Finie"
},
"field_tache_echeance": {
"name": "Prochaine action",
"type": "datetime",
"value": "2025-03-06 00:00:00"
},
"field_client": {
"name": "Contact",
"type": "entityreference",
"value": ""
},
"field_debut": {
"name": "Début",
"type": "datetime",
"value": "2025-02-25 00:00:00"
},
"field_descriptions": {
"name": "Descriptions",
"type": "field_collection",
"value": {
"198456": {
"id": "198456",
"fields": {
"field_description": " Appel téléphonique de la part de Sonia (0298250727). Elle indique que les deux nouvelles communications simultanées demandée le 14\/02 sur le poste \"Standard Accueil\" ne sont pas fonctionnelles. Je demande à AT de vérifier s'il n'y a pas un problème technique sur les deux nouvelle com simultanées ajoutées le 14\/02.<\/u><\/strong> <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "25\/02\/2025 09:31",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"198459": {
"id": "198459",
"fields": {
"field_description": "Une question a été envoyée à Delobelle Nicolas (Q\/R - Tâches - SAV - Opérateur).",
"field_description_type": "Notification",
"field_description_horodatage": "25\/02\/2025 09:36",
"field_description_auteur": "Iwan BALBOT"
}
},
"198573": {
"id": "198573",
"fields": {
"field_description": "Une réponse a été apportée par Delobelle Nicolas (Q\/R - Réponse ).",
"field_description_type": "Notification",
"field_description_horodatage": "25\/02\/2025 17:06",
"field_description_auteur": "DELOBELLE Nicolas"
}
},
"199703": {
"id": "199703",
"fields": {
"field_description": " Une question a été envoyée à Delobelle Nicolas (Q\/R - Question libre).<\/p>\r\n",
"field_description_type": "Notification",
"field_description_horodatage": "04\/03\/2025 14:09",
"field_description_auteur": "Iwan BALBOT"
}
},
"199718": {
"id": "199718",
"fields": {
"field_description": "Une réponse a été apportée par Delobelle Nicolas (Q\/R - Réponse ).",
"field_description_type": "Notification",
"field_description_horodatage": "04\/03\/2025 15:07",
"field_description_auteur": "DELOBELLE Nicolas"
}
},
"199804": {
"id": "199804",
"fields": {
"field_description": " Une question\/réponse a été cloturée par BALBOT Iwan (Q\/R - Clôture).<\/p>\r\n",
"field_description_type": "Notification",
"field_description_horodatage": "05\/03\/2025 09:32",
"field_description_auteur": "Iwan BALBOT"
}
},
"199806": {
"id": "199806",
"fields": {
"field_description": "Passage à l'état \"Finie\"",
"field_description_type": "Changement d'état",
"field_description_horodatage": "05\/03\/2025 09:32",
"field_description_auteur": "Iwan BALBOT"
}
},
"199807": {
"id": "199807",
"fields": {
"field_description": " AT confirme avoior modifier a conf<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "05\/03\/2025 09:32",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"199808": {
"id": "199808",
"fields": {
"field_description": "Une notification a été envoyée à ... Sonia (Notification - Tâche - Clôture).",
"field_description_type": "Notification",
"field_description_horodatage": "05\/03\/2025 09:32",
"field_description_auteur": "Iwan BALBOT"
}
}
}
},
"field_compte_client": {
"name": "Compte Client",
"type": "entityreference",
"value": "STM SAV"
},
"field_objet": {
"name": "Objet",
"type": "text_long",
"value": " 2 NOUVELLES COMMUNICATIONS SIMULTANEES NE FONCTIONANT PAS SUR POSTE STANDARD<\/p>\r\n"
},
"field_urgent": {
"name": "Urgent",
"type": "list_boolean",
"value": "0"
},
"field_responsable": {
"name": "Responsable",
"type": "entityreference",
"value": ""
},
"field_horodatage": {
"name": "Horodatage",
"type": "text",
"value": "05\/03\/2025 09:32:31"
},
"field_liste_operateur": {
"name": "Opérateur",
"type": "taxonomy_term_reference",
"value": "Actif Telecom"
},
"field_descr_type": {
"name": "Type",
"type": "taxonomy_term_reference",
"value": "Manuelle"
},
"field_entites_liees_fc": {
"name": "Entités liées",
"type": "field_collection"
},
"field_important": {
"name": "Important",
"type": "list_boolean",
"value": "0"
},
"field_type_texte": {
"name": "Type texte",
"type": "text",
"value": "SAV"
},
"field_nci_horodatage": {
"name": "Horodatage",
"type": "text",
"value": "05\/03\/2025 09:32:31"
},
"questions_reponses": {
"266588": {
"nid": 266588,
"type": "question_reponse",
"title": "Question Réponse - Tache - STM SAV - 25\/02\/2025 - 25\/02\/2025 - 09:36",
"author_uid": 26,
"created": "2025-02-25 09:36:40",
"changed": "2025-03-05 09:32:12",
"field_entite_liee": {
"name": "Entité liée",
"type": "entityreference",
"value": "Tache - STM SAV - 25\/02\/2025"
},
"field_qr_contact": {
"name": "Type de contact",
"type": "list_text",
"value": "roc"
},
"field_modele_de_demande": {
"name": "Modèle de demande",
"type": "entityreference",
"value": "Q\/R - Tâches - SAV - Opérateur"
},
"field_qr_dernier_mail": {
"name": "Dernier mail (question)",
"type": "datetime",
"value": "2025-03-04 14:09:30"
},
"field_qr_etat": {
"name": "Etat",
"type": "workflow"
},
"field_demandeur": {
"name": "Demandeur",
"type": "entityreference",
"value": ""
},
"field_contact": {
"name": "Contact",
"type": "entityreference",
"value": ""
},
"field_compte_client": {
"name": "Compte Client",
"type": "entityreference",
"value": "STM SAV"
},
"field_qr_reponses": {
"name": "Réponses",
"type": "field_collection",
"value": {
"198574": {
"id": "198574",
"fields": {
"field_qr_horodatage": "25\/02\/2025 17:01",
"field_qr_message": " Salut Iwan,<\/p>\r\n\r\n Si elles fonctionnemet, mais j'ai 2 com simultanées sur le numéro donc le poste reçoit deux appels qu'il peut transférer à 2 autres postes (4 com au total)<\/p>\r\n\r\n Il faut me préciser si je dois mettre 3 com sur le numéros donc le poste pourra recevoir 3 appels en transférer un (avec 2 appels en attente)...donc 4 com au total.<\/p>\r\n\r\n Si je mets 4 com sur le numéro, le poste pourra recevoir 4 appels (dont 3 en attente) mais ne pourra en transférer aucun (4 com au total utilisé)<\/p>\r\n\r\n J'espère que c'est assez clair.<\/p>\r\n\r\n Bonne fin de journée.<\/p>\r\n\r\n <\/p>\r\n",
"field_qr_m_contact": "DELOBELLE Nicolas"
}
},
"199719": {
"id": "199719",
"fields": {
"field_qr_horodatage": "04\/03\/2025 15:05",
"field_qr_message": " ok fait<\/p>\r\n\r\n @+<\/p>\r\n",
"field_qr_m_contact": "DELOBELLE Nicolas"
}
}
}
},
"field_qr_questions": {
"name": "Questions",
"type": "field_collection",
"value": {
"198458": {
"id": "198458",
"fields": {
"field_qr_horodatage": "25\/02\/2025 09:36",
"field_qr_message": " Type de Demande : SAV<\/p>\r\n\r\n Société concerné : STM SAV<\/p>\r\n\r\n Objet : 2 NOUVELLES COMMUNICATIONS SIMULTANEES NE FONCTIONANT PAS SUR POSTE STANDARD<\/p>\r\n<\/p>\r\n\r\n Voici les dernières informations de cette tâche :<\/p>\r\n\r\n Dernière(s) description(s)<\/strong><\/p> Vous trouverez notre question en gras et soulignée dans le(s) dernière(s) descriptions(s).<\/p>\r\n\r\n Pourriez-vous me faire un retour sur cette demande ?<\/p>\r\n",
"field_qr_m_contact": "Iwan BALBOT"
}
},
"199704": {
"id": "199704",
"fields": {
"field_qr_horodatage": "04\/03\/2025 14:07",
"field_qr_message": " Bonjour,<\/p>\r\n\r\n On retient donc la solution 3 com sur le n° pour pouvoir recevoir 3 appels et en transférer un (+ 2 appels en attente). 4 com totales<\/p>\r\n",
"field_qr_m_contact": "Iwan BALBOT"
}
},
"199805": {
"id": "199805",
"fields": {
"field_qr_horodatage": "05\/03\/2025 09:32",
"field_qr_message": " Merci Nico<\/p>\r\n",
"field_qr_m_contact": "Iwan BALBOT"
}
}
}
},
"field_qr_horodatage_txt": {
"name": "Horodatage",
"type": "text",
"value": "2025-03-05 09:32:03"
},
"field_delai_relance": {
"name": "Délai de relance (mail)",
"type": "number_integer",
"value": "1"
},
"field_qr_compteur_relance": {
"name": "Compteur de relance",
"type": "number_integer",
"value": "0"
},
"field_qr_echange": {
"name": "Echange",
"type": "list_boolean",
"value": "1"
},
"field_qr_en_traitement": {
"name": "En traitement",
"type": "list_boolean",
"value": "0"
},
"field_qr_en_traitement_c": {
"name": "En traitement",
"type": "list_boolean",
"value": "0"
},
"field_qr_message_m_email": {
"name": "Premier message (modele email)",
"type": "list_boolean",
"value": "1"
}
}
}
},
"271073": {
"nid": 271073,
"type": "tache",
"title": "Tache - DOLMEN MANUFACTURE SAS - 20\/03\/2025",
"author_uid": 27,
"created": "2025-03-20 16:10:46",
"changed": "2025-03-26 14:13:00",
"field_tache_priorite": {
"name": "Priorité",
"type": "taxonomy_term_reference",
"value": "Normale"
},
"field_tache_type": {
"name": "Type",
"type": "taxonomy_term_reference",
"value": "Fixe"
},
"field_tache_etat": {
"name": "Etat",
"type": "taxonomy_term_reference",
"value": "Finie"
},
"field_tache_echeance": {
"name": "Prochaine action",
"type": "datetime",
"value": "2025-03-27 00:00:00"
},
"field_client": {
"name": "Contact",
"type": "entityreference",
"value": ""
},
"field_debut": {
"name": "Début",
"type": "datetime",
"value": "2025-03-20 00:00:00"
},
"field_descriptions": {
"name": "Descriptions",
"type": "field_collection",
"value": {
"201623": {
"id": "201623",
"fields": {
"field_description": " Ligne : Actif Telecom, Fixe et Internet, Atelier, 0296406025<\/p>\r\n\r\n Appel de Johnny de SOONINFO qui m'indique avoir eu un appel de Laurence : 06.70.26.17.47 pour le DECT de l'atelier qui se déconnecte tous les jours.<\/p>\r\n\r\n CT avec Laurence, le poste note \"réseau indisponible\" et sur la borne la led qui correspond à l'@ clignote vert. Je lui demande de débrancher et rebrancher le RJ45 de la borne, c'est ok, puis retombe et de nouveau OK.<\/p>\r\n\r\n J'indique à la cliente qu'il faudrait prévoir de changer le câble RJ45 qui pour moi me semble défécteux. <\/p>\r\n\r\n Et CT avec Johnny afin de l'en informer. Il m'indique que le client a des câbles d'avance dans un placard.<\/p>\r\n\r\n CT avec Laurence afin de l'en informer et qu'elle puisse changer le câble.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "20\/03\/2025 15:42",
"field_description_auteur": "L'HELGOUARC'H Julie",
"field_temps_passe": "10"
}
},
"201632": {
"id": "201632",
"fields": {
"field_description": " Appel téléphonique de la part de Jean François MARCO (0680364112). Le câble RJ45 vient d'être changé mais pas toujours le yoyo..<\/p>\r\n\r\n Echange avec Johnny qui m'indique que de son côté tout est ok donc surment souci sur la borne DECT.<\/p>\r\n\r\n Echange avec Sébastien en interne chez nous qui me demande à ce qu'un échange de câble secteur soit fait avec un autre poste fonctionnel car il y a déjà eu des SAV du même type sur les postes et le souci était le câble secteur qui avait eu une surtension. <\/p>\r\n\r\n Je tente de contacter Laurence sur son mobile pour voir cela mais pas de réponse, je lui laisse donc un message vocal.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "20\/03\/2025 16:25",
"field_description_auteur": "L'HELGOUARC'H Julie",
"field_temps_passe": "10"
}
},
"201665": {
"id": "201665",
"fields": {
"field_description": " Appel d'Angélique (0670496608). Elle m'indique qu'en fait son DECT qui doit avoir le compte COMMERCIAL a AUSSI le compte ATELIER. Conclusion, il y a donc 2 DECT avec le même compte ... Je demande à Angélique de me donner les adresses MAC des 2 bornes afin que cela soit remis au clair par ACTIF TELECOM.<\/p>\r\n\r\n Angélique m'indique ne pas savoir où est sa borne de son poste COMMERCIAL, il était sur son bureau et ne l'ai plus ... Je dois donc attendre que Cédric de SOONINFO soit dispo (vers 10h) afin d'avoir l'info.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "21\/03\/2025 09:11",
"field_description_auteur": "L'HELGOUARC'H Julie",
"field_temps_passe": "10"
}
},
"201685": {
"id": "201685",
"fields": {
"field_description": " CT avec Sooninfo, la borne serait dans la baie de l'accueil. <\/p>\r\n\r\n Je contacte Angélique, c'est bon la borne a été trouvé et voici les MAC :<\/p>\r\n\r\n Je demande à ACTIF TELECOM de bien vérifier que les comptes sont provisionnés sur les bons postes<\/strong><\/u> à savoir :<\/p>\r\n\r\n Une question a été envoyée à MARCO Jean François (Q\/R - Tâches - Paramétrage - Opérateur).<\/p>\r\n",
"field_description_type": "Notification",
"field_description_horodatage": "21\/03\/2025 11:06",
"field_description_auteur": "L'HELGOUARC'H Julie"
}
},
"201869": {
"id": "201869",
"fields": {
"field_description": "Une relance a été envoyée à MARCO Jean François (Q\/R - Tâches - Paramétrage - Opérateur).",
"field_description_type": "Notification",
"field_description_horodatage": "24\/03\/2025 00:30",
"field_description_auteur": "anon0"
}
},
"201895": {
"id": "201895",
"fields": {
"field_description": "Une question\/réponse a été cloturée par L'HELGOUARC'H Julie (Q\/R - Clôture).",
"field_description_type": "Notification",
"field_description_horodatage": "24\/03\/2025 09:33",
"field_description_auteur": "L'HELGOUARC'H Julie"
}
},
"201897": {
"id": "201897",
"fields": {
"field_description": "Une question a été envoyée à Delobelle Nicolas (Q\/R - Tâches - Paramétrage - Opérateur).",
"field_description_type": "Notification",
"field_description_horodatage": "24\/03\/2025 09:34",
"field_description_auteur": "L'HELGOUARC'H Julie"
}
},
"201898": {
"id": "201898",
"fields": {
"field_description": "Une question a été envoyée à Delobelle Nicolas (Q\/R - Question libre).",
"field_description_type": "Notification",
"field_description_horodatage": "24\/03\/2025 09:34",
"field_description_auteur": "L'HELGOUARC'H Julie"
}
},
"201915": {
"id": "201915",
"fields": {
"field_description": "Une réponse a été apportée par Delobelle Nicolas (Q\/R - Réponse ).",
"field_description_type": "Notification",
"field_description_horodatage": "24\/03\/2025 10:05",
"field_description_auteur": "DELOBELLE Nicolas"
}
},
"201938": {
"id": "201938",
"fields": {
"field_description": " Une question a été envoyée à Delobelle Nicolas (Q\/R - Question libre).<\/p>\r\n",
"field_description_type": "Notification",
"field_description_horodatage": "24\/03\/2025 10:31",
"field_description_auteur": "L'HELGOUARC'H Julie"
}
},
"202057": {
"id": "202057",
"fields": {
"field_description": " Appel téléphonique à Angelique Le Buan (0670496608) afin de faire le point sur les MAC\/Nom des postes\/Lignes en 09 afin de remettre le tout au clair car il semble y avoir de nouveau du mélange de borne\/poste.<\/p>\r\n\r\n Appel téléphonique à Angelique Le Buan (0670496608) pour point. J'ai tenté d'appeler sur chaque 09 de poste : <\/p>\r\n\r\n 0296406009 & 0296406027 sonnent sur le poste direction directement au lieu de sonner sur commercial (0296406009 ) et magasin (0296406027).<\/p>\r\n\r\n Et le poste normalement nommé COMMERCIAL est noté comme ATELIER (Mr Marco m'indique que c'est suite à une mauvaise manip de leur part).<\/p>\r\n\r\n Faire le point de mon côté avec Sébastien car tout était bien remis en ordre tout début janvier suite au passage de sooninfo.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "25\/03\/2025 09:17",
"field_description_auteur": "L'HELGOUARC'H Julie",
"field_temps_passe": "10"
}
},
"202225": {
"id": "202225",
"fields": {
"field_description": " Mail de mon côté au client avec Sébastien dans la boucle :<\/p>\r\n\r\n \"Il est préférable que vous nous fassiez retour des postes ci-dessous afin que comme la fois précédente ceux-ci soit testés de notre côté et reprovisionnés correctement.<\/em><\/p>\r\n\r\n En effet cela avait déjà été remis au clair suite au passage de Sooninfo et remise à 0 des postes chez nous mais une mauvaise manip a dû être faite à nouveau :<\/em><\/p>\r\n\r\n Concernant le poste ATELIER il faudrait faire un test avec une autre alimentation secteur pour la borne (prendre par exemple celle de la borne magasin pour le test) et voir si c’est stable avec la nouvelle alimentation. En effet Sébastien pense que le souci est une surtension qui fait tomber KO les alimentations secteurs de l’atelier. Une alimentation ayant déjà été changée pour ce poste et cela avait permis de résoudre la problématique jusqu’à votre nouveau signalement.\"<\/em><\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "25\/03\/2025 15:08",
"field_description_auteur": "L'HELGOUARC'H Julie",
"field_temps_passe": "5"
}
},
"202386": {
"id": "202386",
"fields": {
"field_description": "Passage à l'état \"Finie\"",
"field_description_type": "Changement d'état",
"field_description_horodatage": "26\/03\/2025 14:13",
"field_description_auteur": "Yann"
}
},
"202387": {
"id": "202387",
"fields": {
"field_description": " Retour avec Mr Marco, les deux DECT sont fonctionnels. A surveiller si jamais il venait à avoir un soucis à nouveau. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "26\/03\/2025 14:10",
"field_description_auteur": "Yann",
"field_temps_passe": "5"
}
},
"202388": {
"id": "202388",
"fields": {
"field_description": "Une notification a été envoyée à Le Buan Angelique (Notification - Tâche - Clôture).",
"field_description_type": "Notification",
"field_description_horodatage": "26\/03\/2025 14:13",
"field_description_auteur": "Yann"
}
}
}
},
"field_compte_client": {
"name": "Compte Client",
"type": "entityreference",
"value": "DOLMEN MANUFACTURE SAS"
},
"field_objet": {
"name": "Objet",
"type": "text_long",
"value": " SOUCI DECONNEXION DECT ATELIER<\/p>\r\n"
},
"field_urgent": {
"name": "Urgent",
"type": "list_boolean",
"value": "0"
},
"field_responsable": {
"name": "Responsable",
"type": "entityreference",
"value": ""
},
"field_horodatage": {
"name": "Horodatage",
"type": "text",
"value": "26\/03\/2025 14:10:49"
},
"field_liste_operateur": {
"name": "Opérateur",
"type": "taxonomy_term_reference",
"value": "Actif Telecom"
},
"field_descr_type": {
"name": "Type",
"type": "taxonomy_term_reference",
"value": "Manuelle"
},
"field_entites_liees_fc": {
"name": "Entités liées",
"type": "field_collection"
},
"field_important": {
"name": "Important",
"type": "list_boolean",
"value": "1"
},
"field_type_texte": {
"name": "Type texte",
"type": "text",
"value": "SAV"
},
"field_nci_horodatage": {
"name": "Horodatage",
"type": "text",
"value": "26\/03\/2025 14:10:49"
},
"questions_reponses": {
"271193": {
"nid": 271193,
"type": "question_reponse",
"title": "Question Réponse - Tache - DOLMEN MANUFACTURE SAS - 20\/03\/2025 - 21\/03\/2025 - 11:06",
"author_uid": 27,
"created": "2025-03-21 11:06:58",
"changed": "2025-03-24 09:33:59",
"field_entite_liee": {
"name": "Entité liée",
"type": "entityreference",
"value": "Tache - DOLMEN MANUFACTURE SAS - 20\/03\/2025"
},
"field_qr_contact": {
"name": "Type de contact",
"type": "list_text",
"value": "client"
},
"field_modele_de_demande": {
"name": "Modèle de demande",
"type": "entityreference",
"value": "Q\/R - Tâches - Paramétrage - Opérateur"
},
"field_qr_dernier_mail": {
"name": "Dernier mail (question)",
"type": "datetime",
"value": "2025-03-24 00:30:24"
},
"field_qr_etat": {
"name": "Etat",
"type": "workflow"
},
"field_demandeur": {
"name": "Demandeur",
"type": "entityreference",
"value": ""
},
"field_contact": {
"name": "Contact",
"type": "entityreference",
"value": ""
},
"field_compte_client": {
"name": "Compte Client",
"type": "entityreference",
"value": "DOLMEN MANUFACTURE SAS"
},
"field_qr_questions": {
"name": "Questions",
"type": "field_collection",
"value": {
"201690": {
"id": "201690",
"fields": {
"field_qr_horodatage": "21\/03\/2025 11:06",
"field_qr_message": " Type de Demande : PARAMÉTRAGE<\/p>\r\n\r\n Société concerné : DOLMEN MANUFACTURE SAS<\/p>\r\n\r\n Objet : SOUCI DECONNEXION DECT ATELIER<\/p>\r\n<\/p>\r\n\r\n Voici les dernières informations de cette tâche :<\/p>\r\n\r\n Dernière(s) description(s)<\/strong><\/p> Vous trouverez notre question en gras et soulignée dans le(s) dernière(s) descriptions(s).<\/p>\r\n\r\n Pourriez-vous me faire un retour sur cette demande ?<\/p>\r\n",
"field_qr_m_contact": "L'HELGOUARC'H Julie"
}
}
}
},
"field_qr_horodatage_txt": {
"name": "Horodatage",
"type": "text",
"value": "2025-03-24 09:33:40"
},
"field_delai_relance": {
"name": "Délai de relance (mail)",
"type": "number_integer",
"value": "3"
},
"field_qr_compteur_relance": {
"name": "Compteur de relance",
"type": "number_integer",
"value": "1"
},
"field_qr_echange": {
"name": "Echange",
"type": "list_boolean",
"value": "1"
},
"field_qr_en_traitement": {
"name": "En traitement",
"type": "list_boolean",
"value": "0"
},
"field_qr_en_traitement_c": {
"name": "En traitement",
"type": "list_boolean",
"value": "0"
},
"field_qr_message_m_email": {
"name": "Premier message (modele email)",
"type": "list_boolean",
"value": "1"
}
},
"271306": {
"nid": 271306,
"type": "question_reponse",
"title": "Question Réponse - Tache - DOLMEN MANUFACTURE SAS - 20\/03\/2025 - 24\/03\/2025 - 09:34",
"author_uid": 27,
"created": "2025-03-24 09:34:26",
"changed": "2025-03-26 14:12:53",
"field_entite_liee": {
"name": "Entité liée",
"type": "entityreference",
"value": "Tache - DOLMEN MANUFACTURE SAS - 20\/03\/2025"
},
"field_qr_contact": {
"name": "Type de contact",
"type": "list_text",
"value": "roc"
},
"field_modele_de_demande": {
"name": "Modèle de demande",
"type": "entityreference",
"value": "Q\/R - Tâches - Paramétrage - Opérateur"
},
"field_qr_dernier_mail": {
"name": "Dernier mail (question)",
"type": "datetime",
"value": "2025-03-24 10:31:57"
},
"field_qr_etat": {
"name": "Etat",
"type": "workflow"
},
"field_demandeur": {
"name": "Demandeur",
"type": "entityreference",
"value": ""
},
"field_contact": {
"name": "Contact",
"type": "entityreference",
"value": ""
},
"field_compte_client": {
"name": "Compte Client",
"type": "entityreference",
"value": "DOLMEN MANUFACTURE SAS"
},
"field_qr_reponses": {
"name": "Réponses",
"type": "field_collection",
"value": {
"201916": {
"id": "201916",
"fields": {
"field_qr_horodatage": "24\/03\/2025 10:01",
"field_qr_message": " Julie,<\/p>\r\n\r\n Les postes sont prov, j'ai pas compris ce que je devais faire sinon...<\/p>\r\n\r\n Merci<\/p>\r\n",
"field_qr_m_contact": "DELOBELLE Nicolas"
}
}
}
},
"field_qr_questions": {
"name": "Questions",
"type": "field_collection",
"value": {
"201896": {
"id": "201896",
"fields": {
"field_qr_horodatage": "24\/03\/2025 09:34",
"field_qr_message": " Type de Demande : PARAMÉTRAGE<\/p>\r\n\r\n Société concerné : DOLMEN MANUFACTURE SAS<\/p>\r\n\r\n Objet : SOUCI DECONNEXION DECT ATELIER<\/p>\r\n<\/p>\r\n\r\n Voici les dernières informations de cette tâche :<\/p>\r\n\r\n Dernière(s) description(s)<\/strong><\/p> Vous trouverez notre question en gras et soulignée dans le(s) dernière(s) descriptions(s).<\/p>\r\n\r\n Pourriez-vous me faire un retour sur cette demande ?<\/p>\r\n",
"field_qr_m_contact": "L'HELGOUARC'H Julie"
}
},
"201899": {
"id": "201899",
"fields": {
"field_qr_horodatage": "24\/03\/2025 09:34",
"field_qr_message": " Type de Demande : PARAMÉTRAGE<\/p>\r\n\r\n Société concerné : DOLMEN MANUFACTURE SAS<\/p>\r\n\r\n Objet : <\/p>\r\n\r\n SOUCI DECONNEXION DECT ATELIER<\/p>\r\n\r\n <\/p>\r\n\r\n Voici les dernières informations de cette tâche :<\/p>\r\n\r\n <\/p>\r\n\r\n Dernière(s) description(s)<\/strong><\/p>\r\n\r\n Nico, <\/p>\r\n\r\n Non commercial n'est pas magasin, il y a bien 2 postes distincts.<\/p>\r\n\r\n Il doit y avoir :<\/p>\r\n\r\n Peux-tu refaire le point sur les comptes de chaque poste STP ? En effet à l'heure actuelle le compte ATELIER est provisonné sur le poste ATELIER ET le poste qui est censé être commercial.<\/p>\r\n\r\n N'hésites pas à me contacter par téléphone au besoin.<\/p>\r\n",
"field_qr_m_contact": "L'HELGOUARC'H Julie"
}
}
}
},
"field_qr_horodatage_txt": {
"name": "Horodatage",
"type": "text",
"value": "2025-03-26 14:12:50"
},
"field_delai_relance": {
"name": "Délai de relance (mail)",
"type": "number_integer",
"value": "3"
},
"field_qr_compteur_relance": {
"name": "Compteur de relance",
"type": "number_integer",
"value": "0"
},
"field_qr_echange": {
"name": "Echange",
"type": "list_boolean",
"value": "1"
},
"field_qr_en_traitement": {
"name": "En traitement",
"type": "list_boolean",
"value": "0"
},
"field_qr_en_traitement_c": {
"name": "En traitement",
"type": "list_boolean",
"value": "0"
},
"field_qr_message_m_email": {
"name": "Premier message (modele email)",
"type": "list_boolean",
"value": "1"
}
}
}
},
"271468": {
"nid": 271468,
"type": "tache",
"title": "Tache - OPTIC LAMY - 25\/03\/2025",
"author_uid": 27,
"created": "2025-03-25 10:28:24",
"changed": "2025-03-25 10:28:24",
"field_tache_priorite": {
"name": "Priorité",
"type": "taxonomy_term_reference",
"value": "Normale"
},
"field_tache_type": {
"name": "Type",
"type": "taxonomy_term_reference",
"value": "Fixe"
},
"field_tache_etat": {
"name": "Etat",
"type": "taxonomy_term_reference",
"value": "Finie"
},
"field_tache_echeance": {
"name": "Prochaine action",
"type": "datetime",
"value": "2025-03-25 00:00:00"
},
"field_client": {
"name": "Contact",
"type": "entityreference",
"value": ""
},
"field_debut": {
"name": "Début",
"type": "datetime",
"value": "2025-03-25 00:00:00"
},
"field_descriptions": {
"name": "Descriptions",
"type": "field_collection",
"value": {
"202130": {
"id": "202130",
"fields": {
"field_description": " Appel téléphonique de la part de Damien (0298817911). Damien m'indique qu'il ne parvient plus à consulter la messagerie vocale du poste filaire dans le bureau de Nathalie. Je lui demander de redémarrer celui ci. C'est ok suite au redémarrage.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "25\/03\/2025 10:09",
"field_description_auteur": "L'HELGOUARC'H Julie",
"field_temps_passe": "5"
}
},
"202132": {
"id": "202132",
"fields": {
"field_description": "Une notification a été envoyée à LE SAUX Nathalie (Notification - Tâche - Clôture).",
"field_description_type": "Notification",
"field_description_horodatage": "25\/03\/2025 10:28",
"field_description_auteur": "L'HELGOUARC'H Julie"
}
}
}
},
"field_compte_client": {
"name": "Compte Client",
"type": "entityreference",
"value": "OPTIC LAMY"
},
"field_objet": {
"name": "Objet",
"type": "text_long",
"value": " [CHATO9] CONSULTATION MESSAGERIE VOCALE KO<\/p>\r\n"
},
"field_urgent": {
"name": "Urgent",
"type": "list_boolean",
"value": "0"
},
"field_responsable": {
"name": "Responsable",
"type": "entityreference",
"value": ""
},
"field_horodatage": {
"name": "Horodatage",
"type": "text",
"value": "25\/03\/2025 10:09:41"
},
"field_liste_operateur": {
"name": "Opérateur",
"type": "taxonomy_term_reference",
"value": "Actif Telecom"
},
"field_descr_type": {
"name": "Type",
"type": "taxonomy_term_reference",
"value": "Manuelle"
},
"field_entites_liees_ids": {
"name": "Entités liées IDs",
"type": "text",
"value": ""
},
"field_entites_liees_fc": {
"name": "Entités liées",
"type": "field_collection"
},
"field_important": {
"name": "Important",
"type": "list_boolean",
"value": "0"
},
"field_type_texte": {
"name": "Type texte",
"type": "text",
"value": "SAV"
},
"field_nci_horodatage": {
"name": "Horodatage",
"type": "text",
"value": "25\/03\/2025 10:09:41"
}
},
"272944": {
"nid": 272944,
"type": "tache",
"title": "Tache - NOVELLO - 31\/03\/2025",
"author_uid": 27,
"created": "2025-03-31 15:00:57",
"changed": "2025-04-11 09:30:10",
"field_tache_priorite": {
"name": "Priorité",
"type": "taxonomy_term_reference",
"value": "Normale"
},
"field_tache_type": {
"name": "Type",
"type": "taxonomy_term_reference",
"value": "Fixe"
},
"field_tache_fichiers": {
"name": "Fichiers",
"type": "file"
},
"field_tache_etat": {
"name": "Etat",
"type": "taxonomy_term_reference",
"value": "Finie"
},
"field_tache_echeance": {
"name": "Prochaine action",
"type": "datetime",
"value": "2025-04-11 00:00:00"
},
"field_client": {
"name": "Contact",
"type": "entityreference",
"value": ""
},
"field_debut": {
"name": "Début",
"type": "datetime",
"value": "2025-03-31 00:00:00"
},
"field_descriptions": {
"name": "Descriptions",
"type": "field_collection",
"value": {
"202888": {
"id": "202888",
"fields": {
"field_description": " Ligne : Actif Telecom, Fixe, Standard, 0972119987<\/p>\r\n\r\n Appel de Nadine PELLICANT (0662653168) sont poste fixe est KO depuis ce matin. Les autres postes sont bien ok.<\/p>\r\n\r\n Redémarrage du poste fait par la cliente avant de nous contacter mais sans succès. Je demande à vérifier le branchement du RJ45. Bien branché sur Téléphone et non pas PC.<\/p>\r\n\r\n Je tente d'appeler le 09 du poste, ça sonne bien mais pas de voix et appel sortant impossible.<\/p>\r\n\r\n Je demande donc à Mme PELLICANT de changer le câble RJ45 qui doit dysfonctionner.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "31\/03\/2025 14:54",
"field_description_auteur": "L'HELGOUARC'H Julie",
"field_temps_passe": "10"
}
},
"202894": {
"id": "202894",
"fields": {
"field_description": " Appel téléphonique de la part de Nadine PELLICANT (0662653168). Un test d'appel a été fait en haut parleur et l'appel passe bien, le souci est donc le combiné bluetooth. La led sur le combiné qui devrait être au vert est éteinte et dans les réglages du poste impossible de trouver le combiné, la recharge d'appareil tombe en échec. <\/p>\r\n\r\n Je demande à l'opérateur la manip afin de pouvoir ré appairer le combiné sur le T58W Pro de l'accueil.<\/strong><\/u><\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "31\/03\/2025 15:07",
"field_description_auteur": "L'HELGOUARC'H Julie",
"field_temps_passe": "5"
}
},
"202896": {
"id": "202896",
"fields": {
"field_description": "Une question a été envoyée à Delobelle Nicolas (Q\/R - Tâches - SAV - Opérateur).",
"field_description_type": "Notification",
"field_description_horodatage": "31\/03\/2025 15:14",
"field_description_auteur": "L'HELGOUARC'H Julie"
}
},
"202899": {
"id": "202899",
"fields": {
"field_description": "Une réponse a été apportée par Delobelle Nicolas (Q\/R - Réponse ).",
"field_description_type": "Notification",
"field_description_horodatage": "31\/03\/2025 15:28",
"field_description_auteur": "DELOBELLE Nicolas"
}
},
"202901": {
"id": "202901",
"fields": {
"field_description": " Une question a été envoyée à Delobelle Nicolas (Q\/R - Question libre).<\/p>\r\n",
"field_description_type": "Notification",
"field_description_horodatage": "31\/03\/2025 15:33",
"field_description_auteur": "L'HELGOUARC'H Julie"
}
},
"202926": {
"id": "202926",
"fields": {
"field_description": " Appel téléphonique à Nadine PELLICANT (0662653168) afin de lui faire remettre aux paramétrages usine le poste pour qu'ACTIF TELECOM repousse la conf.<\/p>\r\n\r\n OK fait côté client (appuie long sur la touche des 2 petites flèches au dessus du bouton haut parleur).<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "31\/03\/2025 16:28",
"field_description_auteur": "L'HELGOUARC'H Julie",
"field_temps_passe": "5"
}
},
"202927": {
"id": "202927",
"fields": {
"field_description": "Une question a été envoyée à Delobelle Nicolas (Q\/R - Question libre).",
"field_description_type": "Notification",
"field_description_horodatage": "31\/03\/2025 16:31",
"field_description_auteur": "L'HELGOUARC'H Julie"
}
},
"202932": {
"id": "202932",
"fields": {
"field_description": " Une réponse a été apportée par Delobelle Nicolas (Q\/R - Réponse ).<\/p>\r\n",
"field_description_type": "Notification",
"field_description_horodatage": "31\/03\/2025 16:49",
"field_description_auteur": "DELOBELLE Nicolas"
}
},
"202939": {
"id": "202939",
"fields": {
"field_description": " CT avec Nadine pour redémarrage du poste. Le redémarrage ne permet toujours pas de faire remonter le combiné. Il n'est pas repéré par le poste. J'en informe AT. Dans le même temps, je demande à Nadine si on peut temporairement utiliser le poste \"Stagiaire\" comme poste standard.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "01\/04\/2025 09:03",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"202951": {
"id": "202951",
"fields": {
"field_description": "Une réponse a été apportée par Delobelle Nicolas (Q\/R - Réponse ).",
"field_description_type": "Notification",
"field_description_horodatage": "01\/04\/2025 09:45",
"field_description_auteur": "DELOBELLE Nicolas"
}
},
"202966": {
"id": "202966",
"fields": {
"field_description": "Une question a été envoyée à Delobelle Nicolas (Q\/R - Question libre).",
"field_description_type": "Notification",
"field_description_horodatage": "01\/04\/2025 11:10",
"field_description_auteur": "Iwan BALBOT"
}
},
"203028": {
"id": "203028",
"fields": {
"field_description": "Une réponse a été apportée par Delobelle Nicolas (Q\/R - Réponse ).",
"field_description_type": "Notification",
"field_description_horodatage": "01\/04\/2025 16:41",
"field_description_auteur": "DELOBELLE Nicolas"
}
},
"203059": {
"id": "203059",
"fields": {
"field_description": " Une question a été envoyée à Delobelle Nicolas (Q\/R - Question libre).<\/p>\r\n",
"field_description_type": "Notification",
"field_description_horodatage": "02\/04\/2025 09:29",
"field_description_auteur": "Iwan BALBOT"
}
},
"203074": {
"id": "203074",
"fields": {
"field_description": " At confirme le reprovisionnement du poste. Faire un redémarrage. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "02\/04\/2025 10:25",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"203077": {
"id": "203077",
"fields": {
"field_description": "Une question a été envoyée à Delobelle Nicolas (Q\/R - Question libre).",
"field_description_type": "Notification",
"field_description_horodatage": "02\/04\/2025 10:34",
"field_description_auteur": "Iwan BALBOT"
}
},
"203094": {
"id": "203094",
"fields": {
"field_description": "Une réponse a été apportée par Delobelle Nicolas (Q\/R - Réponse ).",
"field_description_type": "Notification",
"field_description_horodatage": "02\/04\/2025 11:41",
"field_description_auteur": "DELOBELLE Nicolas"
}
},
"203100": {
"id": "203100",
"fields": {
"field_description": " Une réponse a été apportée par Delobelle Nicolas (Q\/R - Réponse ).<\/p>\r\n",
"field_description_type": "Notification",
"field_description_horodatage": "02\/04\/2025 11:52",
"field_description_auteur": "DELOBELLE Nicolas"
}
},
"203122": {
"id": "203122",
"fields": {
"field_description": " AT indique que le poste n'a pas pris correctement la nouvelle MàJ. Refaire un reset. Je laisse un message à Nadine pour qu'ele puisse le faire sur l'heure de midi si possible. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "02\/04\/2025 12:31",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"203125": {
"id": "203125",
"fields": {
"field_description": "Une question a été envoyée à Delobelle Nicolas (Q\/R - Question libre).",
"field_description_type": "Notification",
"field_description_horodatage": "02\/04\/2025 14:43",
"field_description_auteur": "Yann"
}
},
"203141": {
"id": "203141",
"fields": {
"field_description": "Une réponse a été apportée par Delobelle Nicolas (Q\/R - Réponse ).",
"field_description_type": "Notification",
"field_description_horodatage": "02\/04\/2025 15:22",
"field_description_auteur": "DELOBELLE Nicolas"
}
},
"203145": {
"id": "203145",
"fields": {
"field_description": "Une question a été envoyée à Delobelle Nicolas (Q\/R - Question libre).",
"field_description_type": "Notification",
"field_description_horodatage": "02\/04\/2025 15:53",
"field_description_auteur": "Iwan BALBOT"
}
},
"203157": {
"id": "203157",
"fields": {
"field_description": "Une réponse a été apportée par Delobelle Nicolas (Q\/R - Réponse ).",
"field_description_type": "Notification",
"field_description_horodatage": "02\/04\/2025 16:25",
"field_description_auteur": "DELOBELLE Nicolas"
}
},
"203167": {
"id": "203167",
"fields": {
"field_description": " Une question a été envoyée à Delobelle Nicolas (Q\/R - Question libre).<\/p>\r\n",
"field_description_type": "Notification",
"field_description_horodatage": "02\/04\/2025 17:30",
"field_description_auteur": "Iwan BALBOT"
}
},
"203169": {
"id": "203169",
"fields": {
"field_description": " Le combiné ne fonctionne toujours pas malgrès deux reset et redémarrages. AT propose un SAV de l'appareil. CT avec Nadine, je lui propose de passer le poste \"Stagiaire\" à l'accueil en remplacement du poste \"Standard\" ce qu'elle accepte. Je demande donc à AT de fournir un nouveau RMA et de changer la stratégie d'appels avec le poste Stagiaire en standard. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "02\/04\/2025 17:30",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "10"
}
},
"203172": {
"id": "203172",
"fields": {
"field_description": "Une relance a été envoyée à Delobelle Nicolas (Q\/R - Tâches - SAV - Opérateur).",
"field_description_type": "Notification",
"field_description_horodatage": "03\/04\/2025 00:20",
"field_description_auteur": "anon0"
}
},
"203193": {
"id": "203193",
"fields": {
"field_description": " Une réponse a été apportée par Delobelle Nicolas (Q\/R - Réponse ).<\/p>\r\n",
"field_description_type": "Notification",
"field_description_horodatage": "03\/04\/2025 10:09",
"field_description_auteur": "DELOBELLE Nicolas"
}
},
"203291": {
"id": "203291",
"fields": {
"field_description": " Appel téléphonique à Nadine PELLICANT (0298213896) à 12h afin de faire le point avec Nadine PELLICANT, ça tombe direct sur répondeur. Je tente le mobile, pas de réponse non plus, je laisse donc un message vocal.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "03\/04\/2025 12:34",
"field_description_auteur": "L'HELGOUARC'H Julie",
"field_temps_passe": "5"
}
},
"203523": {
"id": "203523",
"fields": {
"field_description": " Appel téléphonique à Nadine PELLICANT (0298213896) car pas été recontactée hier.<\/p>\r\n\r\n Ok Nadine est bien sur le poste fixe temporaire et envoi du bon de retour pour l'ancien poste qui sera à renvoyer une fois le nouveau reçu.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "04\/04\/2025 11:12",
"field_description_auteur": "L'HELGOUARC'H Julie",
"field_temps_passe": "5"
}
},
"204439": {
"id": "204439",
"fields": {
"field_description": " Mail à Nadine afin qu'elle revienne vers moi une fois le nouveau poste réceptionné pour la mise en service de celui ci.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "10\/04\/2025 13:30",
"field_description_auteur": "L'HELGOUARC'H Julie",
"field_temps_passe": "5"
}
},
"204508": {
"id": "204508",
"fields": {
"field_description": " Appel téléphonique de la part de Nadine PELLICANT (0662653168) qui me confirme la bonne réception du poste et va brancher celui ci.<\/p>\r\n\r\n MAC du nouveau poste reçu : 805EOCE8C186<\/p>\r\n\r\n Je demande donc à ACTIF TELECOM de faire le nécessaire pour que celui ci sonne bien en appels entrants à la place du poste STAGIAIRE.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "10\/04\/2025 16:36",
"field_description_auteur": "L'HELGOUARC'H Julie",
"field_temps_passe": "5"
}
},
"204509": {
"id": "204509",
"fields": {
"field_description": "Une question a été envoyée à Delobelle Nicolas (Q\/R - Question libre).",
"field_description_type": "Notification",
"field_description_horodatage": "10\/04\/2025 16:39",
"field_description_auteur": "L'HELGOUARC'H Julie"
}
},
"204578": {
"id": "204578",
"fields": {
"field_description": "Une relance a été envoyée à Delobelle Nicolas (Q\/R - Tâches - SAV - Opérateur).",
"field_description_type": "Notification",
"field_description_horodatage": "11\/04\/2025 00:00",
"field_description_auteur": "anon0"
}
},
"204587": {
"id": "204587",
"fields": {
"field_description": "Une réponse a été apportée par Delobelle Nicolas (Q\/R - Réponse ).",
"field_description_type": "Notification",
"field_description_horodatage": "11\/04\/2025 09:15",
"field_description_auteur": "DELOBELLE Nicolas"
}
},
"204598": {
"id": "204598",
"fields": {
"field_description": " Une question\/réponse a été cloturée par BALBOT Iwan (Q\/R - Clôture).<\/p>\r\n",
"field_description_type": "Notification",
"field_description_horodatage": "11\/04\/2025 09:29",
"field_description_auteur": "Iwan BALBOT"
}
},
"204600": {
"id": "204600",
"fields": {
"field_description": "Passage à l'état \"Finie\"",
"field_description_type": "Changement d'état",
"field_description_horodatage": "11\/04\/2025 09:30",
"field_description_auteur": "Iwan BALBOT"
}
},
"204601": {
"id": "204601",
"fields": {
"field_description": " CT avec Nadine. Le nouveau poste est installé et fonctionnel. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "11\/04\/2025 09:29",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"204602": {
"id": "204602",
"fields": {
"field_description": "Une notification a été envoyée à PELLICANT Nadine (Notification - Tâche - Clôture).",
"field_description_type": "Notification",
"field_description_horodatage": "11\/04\/2025 09:30",
"field_description_auteur": "Iwan BALBOT"
}
}
}
},
"field_compte_client": {
"name": "Compte Client",
"type": "entityreference",
"value": "NOVELLO"
},
"field_objet": {
"name": "Objet",
"type": "text_long",
"value": " POSTE UNIQUEMENT ACCUEIL KO - BLUETOOTH DU COMBINE SANS FIL KO<\/p>\r\n"
},
"field_urgent": {
"name": "Urgent",
"type": "list_boolean",
"value": "0"
},
"field_responsable": {
"name": "Responsable",
"type": "entityreference",
"value": ""
},
"field_horodatage": {
"name": "Horodatage",
"type": "text",
"value": "11\/04\/2025 09:29:46"
},
"field_liste_operateur": {
"name": "Opérateur",
"type": "taxonomy_term_reference",
"value": "Actif Telecom"
},
"field_descr_type": {
"name": "Type",
"type": "taxonomy_term_reference",
"value": "Manuelle"
},
"field_entites_liees_fc": {
"name": "Entités liées",
"type": "field_collection"
},
"field_important": {
"name": "Important",
"type": "list_boolean",
"value": "0"
},
"field_type_texte": {
"name": "Type texte",
"type": "text",
"value": "SAV"
},
"field_com_internes": {
"name": "Commentaires internes",
"type": "field_collection",
"value": {
"204440": {
"id": "204440",
"fields": {
"field_ci_horodatage": "10\/04\/2025 13:30",
"field_ci_gestionnaire": "L'HELGOUARC'H Julie",
"field_ci_commentaire": "Revoir avec Nadine pour confirmer la bonne réception du poste et le mettre en service.\r\nNadine a déjà le RMA pour retour de l'ancien. Etre bien vigilant pour le retour de l'ancien poste pour la caution."
}
}
}
},
"field_nci_horodatage": {
"name": "Horodatage",
"type": "text",
"value": "11\/04\/2025 09:29:46"
},
"questions_reponses": {
"272945": {
"nid": 272945,
"type": "question_reponse",
"title": "Question Réponse - Tache - NOVELLO - 31\/03\/2025 - 31\/03\/2025 - 15:14",
"author_uid": 27,
"created": "2025-03-31 15:14:51",
"changed": "2025-04-11 09:29:37",
"field_entite_liee": {
"name": "Entité liée",
"type": "entityreference",
"value": "Tache - NOVELLO - 31\/03\/2025"
},
"field_qr_contact": {
"name": "Type de contact",
"type": "list_text",
"value": "roc"
},
"field_modele_de_demande": {
"name": "Modèle de demande",
"type": "entityreference",
"value": "Q\/R - Tâches - SAV - Opérateur"
},
"field_qr_fichiers": {
"name": "Fichiers",
"type": "file"
},
"field_qr_dernier_mail": {
"name": "Dernier mail (question)",
"type": "datetime",
"value": "2025-04-11 00:00:36"
},
"field_qr_etat": {
"name": "Etat",
"type": "workflow"
},
"field_demandeur": {
"name": "Demandeur",
"type": "entityreference",
"value": ""
},
"field_contact": {
"name": "Contact",
"type": "entityreference",
"value": ""
},
"field_compte_client": {
"name": "Compte Client",
"type": "entityreference",
"value": "NOVELLO"
},
"field_qr_reponses": {
"name": "Réponses",
"type": "field_collection",
"value": {
"202900": {
"id": "202900",
"fields": {
"field_qr_horodatage": "31\/03\/2025 15:26",
"field_qr_message": " Julie,<\/p>\r\n\r\n Fais un reset stp et dis moi quand c'est fait<\/p>\r\n\r\n Merci<\/p>\r\n",
"field_qr_m_contact": "DELOBELLE Nicolas"
}
},
"202933": {
"id": "202933",
"fields": {
"field_qr_horodatage": "31\/03\/2025 16:48",
"field_qr_message": " Ok il faut redémarrer<\/p>\r\n",
"field_qr_m_contact": "DELOBELLE Nicolas"
}
},
"202952": {
"id": "202952",
"fields": {
"field_qr_horodatage": "01\/04\/2025 09:42",
"field_qr_message": " Salut Julie,<\/p>\r\n\r\n Si on doit faire un échange j'ai besoin d'un contact sur site stp.<\/p>\r\n\r\n Merci<\/p>\r\n",
"field_qr_m_contact": "DELOBELLE Nicolas"
}
},
"203029": {
"id": "203029",
"fields": {
"field_qr_horodatage": "01\/04\/2025 16:31",
"field_qr_message": " Julie,<\/p>\r\n\r\n Il va falloir faire un nouveau reset du poste pour qu'il prenne le dernier firmware. Problème connu.<\/p>\r\n\r\n Dis moi quand c'est fait stp.<\/p>\r\n\r\n Je te remercie.<\/p>\r\n\r\n @+<\/p>\r\n",
"field_qr_m_contact": "DELOBELLE Nicolas"
}
},
"203095": {
"id": "203095",
"fields": {
"field_qr_horodatage": "02\/04\/2025 11:40",
"field_qr_message": " Iwan,<\/p>\r\n\r\n Le téléphone ne se met pas à jour, j'attends un retour du support.<\/p>\r\n\r\n Merci<\/p>\r\n",
"field_qr_m_contact": "DELOBELLE Nicolas"
}
},
"203101": {
"id": "203101",
"fields": {
"field_qr_horodatage": "02\/04\/2025 11:52",
"field_qr_message": " Il faut refaire un reset stp et me dire quand c'est ok<\/p>\r\n\r\n Merci<\/p>\r\n",
"field_qr_m_contact": "DELOBELLE Nicolas"
}
},
"203142": {
"id": "203142",
"fields": {
"field_qr_horodatage": "02\/04\/2025 15:21",
"field_qr_message": " Yann,<\/p>\r\n\r\n Ok il a pris le nouveau firmware visiblement, il faut le redémarrer.<\/p>\r\n\r\n Merci<\/p>\r\n",
"field_qr_m_contact": "DELOBELLE Nicolas"
}
},
"203158": {
"id": "203158",
"fields": {
"field_qr_horodatage": "02\/04\/2025 16:25",
"field_qr_message": " Iwan,<\/p>\r\n\r\n Echange en cours, livraison DHL, RMA en PJ<\/p>\r\n\r\n @+<\/p>\r\n",
"field_qr_m_contact": "DELOBELLE Nicolas"
}
},
"203194": {
"id": "203194",
"fields": {
"field_qr_horodatage": "03\/04\/2025 10:06",
"field_qr_message": " Iwan,<\/p>\r\n\r\n Ok fait<\/p>\r\n\r\n @+<\/p>\r\n",
"field_qr_m_contact": "DELOBELLE Nicolas"
}
},
"204588": {
"id": "204588",
"fields": {
"field_qr_horodatage": "11\/04\/2025 09:14",
"field_qr_message": " Julie Julie,<\/p>\r\n\r\n Ok<\/p>\r\n\r\n Bonne journée<\/p>\r\n",
"field_qr_m_contact": "DELOBELLE Nicolas"
}
}
}
},
"field_qr_questions": {
"name": "Questions",
"type": "field_collection",
"value": {
"202895": {
"id": "202895",
"fields": {
"field_qr_horodatage": "31\/03\/2025 15:14",
"field_qr_message": " Type de Demande : SAV<\/p>\r\n\r\n Société concerné : NOVELLO<\/p>\r\n\r\n Objet : POSTE UNIQUEMENT ACCUEIL KO - BLUETOOTH DU COMBINE SANS FIL KO<\/p>\r\n<\/p>\r\n\r\n Voici les dernières informations de cette tâche :<\/p>\r\n\r\n Dernière(s) description(s)<\/strong><\/p> Vous trouverez notre question en gras et soulignée dans le(s) dernière(s) descriptions(s).<\/p>\r\n\r\n Pourriez-vous me faire un retour sur cette demande ?<\/p>\r\n",
"field_qr_m_contact": "L'HELGOUARC'H Julie"
}
},
"202902": {
"id": "202902",
"fields": {
"field_qr_horodatage": "31\/03\/2025 15:33",
"field_qr_message": " Peux-tu m'indiquer comment faire un reset sur le T58W Pro ?<\/p>\r\n\r\n Merci !<\/p>\r\n",
"field_qr_m_contact": "L'HELGOUARC'H Julie"
}
},
"202928": {
"id": "202928",
"fields": {
"field_qr_horodatage": "31\/03\/2025 16:30",
"field_qr_message": " OK reset fait côté client (appuie long sur la touche des 2 petites flèches au dessus du bouton haut parleur).<\/p>\r\n",
"field_qr_m_contact": "L'HELGOUARC'H Julie"
}
},
"202938": {
"id": "202938",
"fields": {
"field_qr_horodatage": "01\/04\/2025 09:09",
"field_qr_message": " Bonjour Nico,<\/p>\r\n\r\n Le redémarrage du poste après reset n'a rien donné. Le combiné n'est toujours pas repéré par le Bluetooth du poste. SAV combiné ?<\/p>\r\n",
"field_qr_m_contact": "Iwan BALBOT"
}
},
"202967": {
"id": "202967",
"fields": {
"field_qr_horodatage": "01\/04\/2025 11:09",
"field_qr_message": " Nico,<\/p>\r\n\r\n Nadine PELLICANT, tel : 0662653168. Du lundi au Vendredi : 9h-12h et 13h30-17h30<\/p>\r\n",
"field_qr_m_contact": "Iwan BALBOT"
}
},
"203060": {
"id": "203060",
"fields": {
"field_qr_horodatage": "02\/04\/2025 09:29",
"field_qr_message": " Bonjour Nico,<\/p>\r\n\r\n Reset OK<\/p>\r\n",
"field_qr_m_contact": "Iwan BALBOT"
}
},
"203078": {
"id": "203078",
"fields": {
"field_qr_horodatage": "02\/04\/2025 10:33",
"field_qr_message": " Nico,<\/p>\r\n\r\n Toujours NOK malgrès redémarrage. La LED du combiné est toujours éteinte. <\/p>\r\n",
"field_qr_m_contact": "Iwan BALBOT"
}
},
"203126": {
"id": "203126",
"fields": {
"field_qr_horodatage": "02\/04\/2025 14:43",
"field_qr_message": " Nico, reset fait de nouveau avec la cliente à l'instant ! <\/p>\r\n",
"field_qr_m_contact": "Yann"
}
},
"203146": {
"id": "203146",
"fields": {
"field_qr_horodatage": "02\/04\/2025 15:50",
"field_qr_message": " Nico,<\/p>\r\n\r\n Redémarrage fait, le poste sonne mais le combiné ne laisse passer aucune voix, ni entrante ni sortante. La led Bluetooth est éteinte et le combiné ne figure pas sur les appareil associés au poste. <\/p>\r\n\r\n Si SAV : <\/p>\r\n\r\n Contact : Nadine PELLICANT au 06.62.65.31.68<\/i>, de 9h-12h et de 14h à 17h30 du lundi au vendedi. <\/p>\r\n",
"field_qr_m_contact": "Iwan BALBOT"
}
},
"203168": {
"id": "203168",
"fields": {
"field_qr_horodatage": "02\/04\/2025 17:27",
"field_qr_message": " Nico,<\/p>\r\n\r\n Ton RMA est KO, peux tu me le faire suivre par mail stp ?<\/p>\r\n\r\n Peux tu remplacer également le poste \"Standard\" par le poste \"Stagiaire\" temporairement dans la conf pour remplacer le poiste en SAV stp ?<\/p>\r\n",
"field_qr_m_contact": "Iwan BALBOT"
}
},
"204510": {
"id": "204510",
"fields": {
"field_qr_horodatage": "10\/04\/2025 16:39",
"field_qr_message": " Nico,<\/p>\r\n\r\n MAC du nouveau poste reçu : 805EOCE8C186<\/p>\r\n\r\n La cliente va brancher de suite celui ci, peux tu donc faire le nécessaire pour qu'il sonne correctement en lieu et place du poste stagiaire qui était en dépanage à l'accueil ?<\/p>\r\n\r\n Merci !<\/p>\r\n\r\n Julie<\/p>\r\n",
"field_qr_m_contact": "L'HELGOUARC'H Julie"
}
},
"204599": {
"id": "204599",
"fields": {
"field_qr_horodatage": "11\/04\/2025 09:29",
"field_qr_message": " Bonjour Nico,<\/p>\r\n\r\n Tout est OK. Merci. <\/p>\r\n",
"field_qr_m_contact": "Iwan BALBOT"
}
}
}
},
"field_qr_horodatage_txt": {
"name": "Horodatage",
"type": "text",
"value": "2025-04-11 09:29:08"
},
"field_delai_relance": {
"name": "Délai de relance (mail)",
"type": "number_integer",
"value": "1"
},
"field_qr_compteur_relance": {
"name": "Compteur de relance",
"type": "number_integer",
"value": "0"
},
"field_qr_echange": {
"name": "Echange",
"type": "list_boolean",
"value": "1"
},
"field_qr_en_traitement": {
"name": "En traitement",
"type": "list_boolean",
"value": "0"
},
"field_qr_en_traitement_c": {
"name": "En traitement",
"type": "list_boolean",
"value": "0"
},
"field_qr_message_m_email": {
"name": "Premier message (modele email)",
"type": "list_boolean",
"value": "1"
}
}
}
},
"321490": {
"nid": 321490,
"type": "tache",
"title": "Tache - GBK - 05\/09\/2025",
"author_uid": 27,
"created": "2025-09-05 14:50:42",
"changed": "2025-09-05 15:10:11",
"field_tache_priorite": {
"name": "Priorité",
"type": "taxonomy_term_reference",
"value": "Normale"
},
"field_tache_type": {
"name": "Type",
"type": "taxonomy_term_reference",
"value": "Fixe"
},
"field_tache_etat": {
"name": "Etat",
"type": "taxonomy_term_reference",
"value": "Finie"
},
"field_tache_echeance": {
"name": "Prochaine action",
"type": "datetime",
"value": "2025-09-05 00:00:00"
},
"field_client": {
"name": "Contact",
"type": "entityreference",
"value": ""
},
"field_debut": {
"name": "Début",
"type": "datetime",
"value": "2025-09-05 00:00:00"
},
"field_descriptions": {
"name": "Descriptions",
"type": "field_collection",
"value": {
"229772": {
"id": "229772",
"fields": {
"field_description": " Appel téléphonique de la part de Gwendal BRIAND (0632712554) qui m'indique qu'un des DECT prêt très souvent sa base. Là à l'instant encore KO.<\/p>\r\n\r\n mac : 589EC6197222<\/p>\r\n\r\n Je demande à ACTIF TELECOM de voir si besoin d'un SAV ou d'un reset de la borne émettrice YEALINK.<\/strong><\/u><\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "05\/09\/2025 14:49",
"field_description_auteur": "L'HELGOUARC'H Julie",
"field_temps_passe": "5"
}
},
"229774": {
"id": "229774",
"fields": {
"field_description": "Une question a été envoyée à Delobelle Nicolas (Q\/R - Tâches - SAV - Opérateur).",
"field_description_type": "Notification",
"field_description_horodatage": "05\/09\/2025 14:51",
"field_description_auteur": "L'HELGOUARC'H Julie"
}
},
"229775": {
"id": "229775",
"fields": {
"field_description": "Une réponse a été apportée par Delobelle Nicolas (Q\/R - Réponse ).",
"field_description_type": "Notification",
"field_description_horodatage": "05\/09\/2025 14:56",
"field_description_auteur": "DELOBELLE Nicolas"
}
},
"229783": {
"id": "229783",
"fields": {
"field_description": " Une question a été envoyée à Delobelle Nicolas (Q\/R - Question libre).<\/p>\r\n",
"field_description_type": "Notification",
"field_description_horodatage": "05\/09\/2025 15:06",
"field_description_auteur": "L'HELGOUARC'H Julie"
}
},
"229787": {
"id": "229787",
"fields": {
"field_description": " Appel téléphonique à Gwendal BRIAND (0298930314). J'ai Aude en ligne, le DECT est remonté. Je préviens l'opérateur que cela serait assez régulier et que si cela se reproduit alors que les clients nous le fasse remonter pour investigation\/SAV.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "05\/09\/2025 15:06",
"field_description_auteur": "L'HELGOUARC'H Julie",
"field_temps_passe": "5"
}
},
"229788": {
"id": "229788",
"fields": {
"field_description": " Une question\/réponse a été cloturée par L'HELGOUARC'H Julie (Q\/R - Clôture).<\/p>\r\n",
"field_description_type": "Notification",
"field_description_horodatage": "05\/09\/2025 15:09",
"field_description_auteur": "L'HELGOUARC'H Julie"
}
},
"229789": {
"id": "229789",
"fields": {
"field_description": "Passage à l'état \"Finie\"",
"field_description_type": "Changement d'état",
"field_description_horodatage": "05\/09\/2025 15:10",
"field_description_auteur": "L'HELGOUARC'H Julie"
}
},
"229790": {
"id": "229790",
"fields": {
"field_description": "Une notification a été envoyée à BRIAND Gwendal (Notification - Tâche - Clôture).",
"field_description_type": "Notification",
"field_description_horodatage": "05\/09\/2025 15:10",
"field_description_auteur": "L'HELGOUARC'H Julie"
}
}
}
},
"field_compte_client": {
"name": "Compte Client",
"type": "entityreference",
"value": "GBK"
},
"field_objet": {
"name": "Objet",
"type": "text_long",
"value": " DECT RESTE EN RECHERCHE DE BASE<\/p>\r\n"
},
"field_urgent": {
"name": "Urgent",
"type": "list_boolean",
"value": "0"
},
"field_responsable": {
"name": "Responsable",
"type": "entityreference",
"value": ""
},
"field_horodatage": {
"name": "Horodatage",
"type": "text",
"value": "05\/09\/2025 15:10:07"
},
"field_liste_operateur": {
"name": "Opérateur",
"type": "taxonomy_term_reference",
"value": "Actif Telecom"
},
"field_descr_type": {
"name": "Type",
"type": "taxonomy_term_reference",
"value": "Manuelle"
},
"field_important": {
"name": "Important",
"type": "list_boolean",
"value": "1"
},
"field_type_texte": {
"name": "Type texte",
"type": "text",
"value": "SAV"
},
"field_nci_horodatage": {
"name": "Horodatage",
"type": "text",
"value": "05\/09\/2025 15:10:07"
},
"questions_reponses": {
"321491": {
"nid": 321491,
"type": "question_reponse",
"title": "Question Réponse - Tache - GBK - 05\/09\/2025 - 05\/09\/2025 - 14:51",
"author_uid": 27,
"created": "2025-09-05 14:51:01",
"changed": "2025-09-05 15:09:58",
"field_entite_liee": {
"name": "Entité liée",
"type": "entityreference",
"value": "Tache - GBK - 05\/09\/2025"
},
"field_qr_contact": {
"name": "Type de contact",
"type": "list_text",
"value": "roc"
},
"field_modele_de_demande": {
"name": "Modèle de demande",
"type": "entityreference",
"value": "Q\/R - Tâches - SAV - Opérateur"
},
"field_qr_dernier_mail": {
"name": "Dernier mail (question)",
"type": "datetime",
"value": "2025-09-05 15:06:24"
},
"field_qr_etat": {
"name": "Etat",
"type": "workflow"
},
"field_demandeur": {
"name": "Demandeur",
"type": "entityreference",
"value": ""
},
"field_contact": {
"name": "Contact",
"type": "entityreference",
"value": ""
},
"field_compte_client": {
"name": "Compte Client",
"type": "entityreference",
"value": "GBK"
},
"field_qr_reponses": {
"name": "Réponses",
"type": "field_collection",
"value": {
"229776": {
"id": "229776",
"fields": {
"field_qr_horodatage": "05\/09\/2025 14:54",
"field_qr_message": " Julie,<\/p>\r\n\r\n Il faut réappairer la base juste je pense, laisser appuyer sur le bouton de la base et mettre le combiné en recherche avant. En tout cas elle provisionnée la base<\/p>\r\n",
"field_qr_m_contact": "DELOBELLE Nicolas"
}
}
}
},
"field_qr_questions": {
"name": "Questions",
"type": "field_collection",
"value": {
"229773": {
"id": "229773",
"fields": {
"field_qr_horodatage": "05\/09\/2025 14:50",
"field_qr_message": " Type de Demande : SAV<\/p>\r\n\r\n Société concerné : GBK<\/p>\r\n\r\n Objet : DECT RESTE EN RECHERCHE DE BASE<\/p>\r\n<\/p>\r\n\r\n Voici les dernières informations de cette tâche :<\/p>\r\n\r\n Dernière(s) description(s)<\/strong><\/p> Vous trouverez notre question en gras et soulignée dans le(s) dernière(s) descriptions(s).<\/p>\r\n\r\n Pourriez-vous me faire un retour sur cette demande ?<\/p>\r\n",
"field_qr_m_contact": "L'HELGOUARC'H Julie"
}
},
"229784": {
"id": "229784",
"fields": {
"field_qr_horodatage": "05\/09\/2025 15:05",
"field_qr_message": " Il est remonté suite à cette manip par contre il m'a été indiqué que c'est hyper souvent qu'ils doivent le refaire... Je me demande s'il n'y a pas un souci quelque part donc pour que seul celui ci tombe ko ?<\/p>\r\n\r\n J'ai demandé à revenir vers moi si le souci ce présente à nouveau et je t'en informerai. <\/p>\r\n",
"field_qr_m_contact": "L'HELGOUARC'H Julie"
}
}
}
},
"field_qr_horodatage_txt": {
"name": "Horodatage",
"type": "text",
"value": "2025-09-05 15:09:55"
},
"field_delai_relance": {
"name": "Délai de relance (mail)",
"type": "number_integer",
"value": "3"
},
"field_qr_compteur_relance": {
"name": "Compteur de relance",
"type": "number_integer",
"value": "0"
},
"field_qr_echange": {
"name": "Echange",
"type": "list_boolean",
"value": "1"
},
"field_qr_en_traitement": {
"name": "En traitement",
"type": "list_boolean",
"value": "0"
},
"field_qr_en_traitement_c": {
"name": "En traitement",
"type": "list_boolean",
"value": "0"
},
"field_qr_message_m_email": {
"name": "Premier message (modele email)",
"type": "list_boolean",
"value": "1"
}
}
}
},
"322899": {
"nid": 322899,
"type": "tache",
"title": "Tache - SELARL LE JEUNE LE BALLER - NGON KESSENG - 22\/09\/2025",
"author_uid": 27,
"created": "2025-09-22 10:45:34",
"changed": "2025-09-23 13:51:31",
"field_tache_priorite": {
"name": "Priorité",
"type": "taxonomy_term_reference",
"value": "Normale"
},
"field_tache_type": {
"name": "Type",
"type": "taxonomy_term_reference",
"value": "Fixe"
},
"field_tache_etat": {
"name": "Etat",
"type": "taxonomy_term_reference",
"value": "Finie"
},
"field_tache_echeance": {
"name": "Prochaine action",
"type": "datetime",
"value": "2025-09-23 00:00:00"
},
"field_client": {
"name": "Contact",
"type": "entityreference",
"value": ""
},
"field_debut": {
"name": "Début",
"type": "datetime",
"value": "2025-09-22 00:00:00"
},
"field_descriptions": {
"name": "Descriptions",
"type": "field_collection",
"value": {
"231967": {
"id": "231967",
"fields": {
"field_description": " Appel téléphonique de la part de Gaëlle LE BRAS (0298930005). Gaëlle a pris des appels sur le poste de l'accueil et a constaté une qualité d'appel moindre sur ce poste et uniquement celui ci. Je lui demande à ce que le poste soit testé sur la prise de Gaëlle ou alors en direct sur le switch car si souci juste pour ce potse alors la problématique est soit le câblage soit le poste en lui même. <\/p>\r\n\r\n Gaëlle m'indique demander à Chokri de faire le test car il est encore sur site pour le câblage.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "22\/09\/2025 10:30",
"field_description_auteur": "L'HELGOUARC'H Julie",
"field_temps_passe": "5"
}
},
"232376": {
"id": "232376",
"fields": {
"field_description": "Passage à l'état \"Finie\"",
"field_description_type": "Changement d'état",
"field_description_horodatage": "23\/09\/2025 13:51",
"field_description_auteur": "L'HELGOUARC'H Julie"
}
},
"232377": {
"id": "232377",
"fields": {
"field_description": " Appel téléphonique à Gaëlle LE BRAS (0298993581) afin de m'assurer que Cokri a pu tester le câble. Oui c'est ok, c'était le RJ45 entre le poste fixe et la prise qui était défétueux, il a mis un nouveau et depuis plus de souci.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "23\/09\/2025 13:49",
"field_description_auteur": "L'HELGOUARC'H Julie",
"field_temps_passe": "5"
}
},
"232378": {
"id": "232378",
"fields": {
"field_description": "Une notification a été envoyée à LE BRAS Gaëlle (Notification - Tâche - Clôture).",
"field_description_type": "Notification",
"field_description_horodatage": "23\/09\/2025 13:51",
"field_description_auteur": "L'HELGOUARC'H Julie"
}
}
}
},
"field_compte_client": {
"name": "Compte Client",
"type": "entityreference",
"value": "SELARL LE JEUNE LE BALLER - NGON KESSENG"
},
"field_objet": {
"name": "Objet",
"type": "text_long",
"value": " [CARHAIX] SOUCI QUALITE APPEL SUR POSTE DE L'ACCUEIL T57W<\/p>\r\n"
},
"field_urgent": {
"name": "Urgent",
"type": "list_boolean",
"value": "0"
},
"field_responsable": {
"name": "Responsable",
"type": "entityreference",
"value": ""
},
"field_horodatage": {
"name": "Horodatage",
"type": "text",
"value": "23\/09\/2025 13:49:50"
},
"field_liste_operateur": {
"name": "Opérateur",
"type": "taxonomy_term_reference",
"value": "Cybera"
},
"field_descr_type": {
"name": "Type",
"type": "taxonomy_term_reference",
"value": "Manuelle"
},
"field_important": {
"name": "Important",
"type": "list_boolean",
"value": "0"
},
"field_type_texte": {
"name": "Type texte",
"type": "text",
"value": "SAV"
},
"field_nci_horodatage": {
"name": "Horodatage",
"type": "text",
"value": "23\/09\/2025 13:49:50"
}
}
}
\r\nBonne journée !<\/p>\r\n",
"field_qr_m_contact": "Yann"
}
},
"193092": {
"id": "193092",
"fields": {
"field_qr_horodatage": "24\/01\/2025 09:56",
"field_qr_message": "
\r\nLa personne qui a envoyé le le poste via colis est en congé, je vois avec elle lundi, elle sera de retour. Mr Kerouaton n'a pas pu me renseigner.
\r\nJe te tiens informé, @+<\/p>\r\n",
"field_qr_m_contact": "Yann"
}
},
"193455": {
"id": "193455",
"fields": {
"field_qr_horodatage": "28\/01\/2025 12:12",
"field_qr_message": "
\r\n
\r\nBonne journée ! <\/p>\r\n",
"field_qr_m_contact": "Yann"
}
},
"193833": {
"id": "193833",
"fields": {
"field_qr_horodatage": "30\/01\/2025 09:42",
"field_qr_message": "
\r\nLigne : Actif Telecom, Fixe et Internet, Standard Orange, 0298001725<\/p>\r\n\r\n\r\n\t
\r\n\t
\r\n\t
\r\n\t
\r\n\t
\r\n\t
\r\n\t
\r\n\t
\r\n\t
\r\n\t\t
\r\n\tJe contacte Angélique, c'est bon la borne a été trouvé et voici les MAC :\r\n\t\r\n\t\t
\r\n\t
\r\nLigne : Actif Telecom, Fixe, NDI, 0298817911<\/p>\r\n\r\n