{ "85822": { "nid": 85822, "type": "tache", "title": "Tache - NESTENN - JLJ PARTINVEST - 05\/11\/2021", "author_uid": 27, "created": "2021-11-05 11:10:59", "changed": "2024-12-09 22:06:22", "field_tache_priorite": { "name": "Priorité", "type": "taxonomy_term_reference", "value": "Normale" }, "field_tache_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Mobile" }, "field_tache_fichiers": { "name": "Fichiers", "type": "file" }, "field_tache_etat": { "name": "Etat", "type": "taxonomy_term_reference", "value": "Finie" }, "field_tache_echeance": { "name": "Prochaine action", "type": "datetime", "value": "2021-12-15 00:00:00" }, "field_client": { "name": "Contact", "type": "entityreference", "value": "" }, "field_debut": { "name": "Début", "type": "datetime", "value": "2021-11-05 00:00:00" }, "field_descriptions": { "name": "Descriptions", "type": "field_collection", "value": { "41600": { "id": "41600", "fields": { "field_description": "\r\n\r\nAppel de Natacha pour me dire qu'elle n'arrive pas à mettre le compte Icloud sur l'iPhone ayant l'IMEI 352886111524696.\r\n\r\nça bloque et elle est allé voir un réparateur qui lui non plus n'a pas réussi.\r\n\r\nJe lui indique donc de contacter le support Apple afin qu'ils puissent un ticket pour potentiel SAV au besoin. \r\n", "field_description_type": "Manuelle", "field_description_horodatage": "05\/11\/2021 11:05", "field_description_auteur": "L'HELGOUARC'H Julie" } }, "41655": { "id": "41655", "fields": { "field_description": "Passage à l'état \"Finie\"\r\n", "field_description_type": "Changement d'état", "field_description_horodatage": "08\/11\/2021 09:52", "field_description_auteur": "L'HELGOUARC'H Julie" } }, "42136": { "id": "42136", "fields": { "field_description": "Passage à l'état \"En cours\"\r\n", "field_description_type": "Changement d'état", "field_description_horodatage": "15\/11\/2021 16:33", "field_description_auteur": "L'HELGOUARC'H Julie" } }, "42137": { "id": "42137", "fields": { "field_description": "\r\n\r\nCT avec Natacha qui m'indique qu'Apple n'a pas validé de SAV ... mais juste donné des tutos déjà faits à 3 reprises qui ne fonctionnent pas.\r\n\r\n \r\n", "field_description_type": "Manuelle", "field_description_horodatage": "15\/11\/2021 16:32", "field_description_auteur": "L'HELGOUARC'H Julie" } }, "42173": { "id": "42173", "fields": { "field_description": "\r\n\r\nEu Sav Apple qui emet un ticket de prise en charge en boutique Apple. Rdv fixé demain à 11h40 avec Natacha au magasin Symbiose de St Brieuc.\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "16\/11\/2021 10:44", "field_description_auteur": "Iwan BALBOT" } }, "42292": { "id": "42292", "fields": { "field_description": "\r\n\r\nMail de Natacha pour indiquer que le rdv de ce matin n'a pas permis de résoudre le problème. Il faut délocaliser l'iPhone pour pouvoir prendre en charge l'appareil. Je recontacte le support Apple pour prise en charge. \r\n", "field_description_type": "Manuelle", "field_description_horodatage": "17\/11\/2021 16:06", "field_description_auteur": "Iwan BALBOT" } }, "42298": { "id": "42298", "fields": { "field_description": "\r\n\r\nApple propose une escalade technique et de rappeler directement Natacha pour prise en charge. \r\n", "field_description_type": "Manuelle", "field_description_horodatage": "17\/11\/2021 17:32", "field_description_auteur": "Iwan BALBOT" } }, "42405": { "id": "42405", "fields": { "field_description": "\r\n\r\nRetour de Natacha après rdv tel avec support Apple. Nouveau Rdv pour récupération des codes le 1er décembre. \r\n", "field_description_type": "Manuelle", "field_description_horodatage": "19\/11\/2021 10:18", "field_description_auteur": "Iwan BALBOT" } }, "43072": { "id": "43072", "fields": { "field_description": "\r\n\r\nRdv à 17h\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "01\/12\/2021 16:42", "field_description_auteur": "Iwan BALBOT" } }, "43203": { "id": "43203", "fields": { "field_description": "\r\n\r\nEu à nouveau le Sav Apple qui rappelle Natacha à 14h15. \r\n", "field_description_type": "Manuelle", "field_description_horodatage": "03\/12\/2021 12:05", "field_description_auteur": "Iwan BALBOT" } }, "43260": { "id": "43260", "fields": { "field_description": "\r\n\r\nMessage de Natacha pour indiquer qu'Apple va faire une réinitialisation totale du téléphone pour pouvoir paraméterer un nouvel indetifiant Apple.\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "06\/12\/2021 09:07", "field_description_auteur": "Iwan BALBOT" } }, "43905": { "id": "43905", "fields": { "field_description": "Passage à l'état \"Finie\"", "field_description_type": "Changement d'état", "field_description_horodatage": "15\/12\/2021 12:28", "field_description_auteur": "Iwan BALBOT" } }, "43906": { "id": "43906", "fields": { "field_description": "

Pas de retour de dysfonctionnement. Tache cloturée<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "15\/12\/2021 12:27", "field_description_auteur": "Iwan BALBOT" } } } }, "field_compte_client": { "name": "Compte Client", "type": "entityreference", "value": "NESTENN - JLJ PARTINVEST" }, "field_objet": { "name": "Objet", "type": "text_long", "value": "

SOUCI COMPTE APPLE SUR IPHONE ACHETE EN 09\/21<\/p>\r\n" }, "field_urgent": { "name": "Urgent", "type": "list_boolean", "value": "0" }, "field_responsable": { "name": "Responsable", "type": "entityreference", "value": "" }, "field_horodatage": { "name": "Horodatage", "type": "text", "value": "04\/10\/2022 15:39:21" }, "field_descr_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Manuelle" }, "field_temps_passe": { "name": "Temps passé (approximatif)", "type": "list_integer", "value": "5" }, "field_type_texte": { "name": "Type texte", "type": "text", "value": "Paramétrage" }, "field_com_internes": { "name": "Commentaires internes", "type": "field_collection", "value": { "189041": { "id": "189041", "fields": { "field_ci_commentaire": "VERIFIER QUE TOUT EST OK SUITE REINITIALISATION\r\n" } } } } }, "91529": { "nid": 91529, "type": "tache", "title": "Tache - LE MESTRE FRERES - 27\/01\/2022", "author_uid": 6406, "created": "2022-01-27 10:01:36", "changed": "2024-12-09 22:06:41", "field_tache_priorite": { "name": "Priorité", "type": "taxonomy_term_reference", "value": "Normale" }, "field_tache_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Mobile" }, "field_tache_fichiers": { "name": "Fichiers", "type": "file" }, "field_tache_etat": { "name": "Etat", "type": "taxonomy_term_reference", "value": "Finie" }, "field_tache_echeance": { "name": "Prochaine action", "type": "datetime", "value": "2022-03-22 00:00:00" }, "field_client": { "name": "Contact", "type": "entityreference", "value": "" }, "field_debut": { "name": "Début", "type": "datetime", "value": "2022-01-27 00:00:00" }, "field_descriptions": { "name": "Descriptions", "type": "field_collection", "value": { "46596": { "id": "46596", "fields": { "field_description": "\r\n\r\nAppel de Régis LE MESTRE pour indiquer qu'il rencontre des soucis d'appel sortants surtout dans leurs locaux. Option appel via Wifi\/VoLTE est bien postionnée sur la ligne. Vérifier les MàJ et les paramètres réseau.  \r\n", "field_description_type": "Manuelle", "field_description_horodatage": "27\/01\/2022 09:58", "field_description_auteur": "Iwan BALBOT" } }, "46597": { "id": "46597", "fields": { "field_description": "Passage à l'état \"En cours\"\r\n", "field_description_type": "Changement d'état", "field_description_horodatage": "27\/01\/2022 10:02", "field_description_auteur": "Iwan BALBOT" } }, "46760": { "id": "46760", "fields": { "field_description": "\r\n\r\nIdem sur la ligne 06 13 20 83 12. Régis LE MESTRE rappelera. Faire vérif des paramétrage et MàJ sur sa ligne et indiquer de faire de même sur l'autre téléphone. \r\n", "field_description_type": "Manuelle", "field_description_horodatage": "31\/01\/2022 10:28", "field_description_auteur": "Iwan BALBOT" } }, "46921": { "id": "46921", "fields": { "field_description": "\r\n\r\nEnvoi d'un tuto à Régis LE MESTRE pour mise à jour des téléphones car ils ne sont pas en appels via wifi. \r\n", "field_description_type": "Manuelle", "field_description_horodatage": "01\/02\/2022 12:39", "field_description_auteur": "Iwan BALBOT" } }, "47508": { "id": "47508", "fields": { "field_description": "Passage à l'état \"Finie\"\r\n", "field_description_type": "Changement d'état", "field_description_horodatage": "07\/02\/2022 13:56", "field_description_auteur": "Iwan BALBOT" } }, "47509": { "id": "47509", "fields": { "field_description": "\r\n\r\nPas de retou malgrè relance. Tache classée comme resolue. \r\n", "field_description_type": "Manuelle", "field_description_horodatage": "07\/02\/2022 13:56", "field_description_auteur": "Iwan BALBOT" } }, "48537": { "id": "48537", "fields": { "field_description": "Passage à l'état \"En cours\"\r\n", "field_description_type": "Changement d'état", "field_description_horodatage": "22\/02\/2022 16:41", "field_description_auteur": "Iwan BALBOT" } }, "48538": { "id": "48538", "fields": { "field_description": "\r\n\r\nRappel de Regis LE MESTRE pour indiquer que le problème est toujours d'actualité. Demande d'horodatage. \r\n", "field_description_type": "Manuelle", "field_description_horodatage": "22\/02\/2022 16:32", "field_description_auteur": "Iwan BALBOT" } }, "49161": { "id": "49161", "fields": { "field_description": "\r\n\r\nVérifier également la mise à jour du téléphone et envoyer tuto pour mise à jour Samsung S21 et proposer un Teamviewer\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "02\/03\/2022 13:44", "field_description_auteur": "Iwan BALBOT" } }, "49284": { "id": "49284", "fields": { "field_description": "Mail du paramétrage mobile envoyé à l'instnat via Q\/R\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "03\/03\/2022 13:44", "field_description_auteur": "Iwan BALBOT" } }, "49514": { "id": "49514", "fields": { "field_description": "Une relance<\/a> a été envoyée à LE MESTRE Régis (Q\/R - Tâches - Vérification paramétrage mobile - CORIOLIS ).\r\n", "field_description_type": "Notification", "field_description_horodatage": "07\/03\/2022 00:40" } }, "50154": { "id": "50154", "fields": { "field_description": "

Une relance a été envoyée à LE MESTRE Régis (Q\/R - Tâches - Vérification paramétrage mobile - CORIOLIS ).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "11\/03\/2022 00:10", "field_description_auteur": "anon0" } }, "50478": { "id": "50478", "fields": { "field_description": "

Une relance a été envoyée à LE MESTRE Régis (Q\/R - Tâches - Vérification paramétrage mobile - CORIOLIS ).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "15\/03\/2022 00:20", "field_description_auteur": "anon0" } }, "51074": { "id": "51074", "fields": { "field_description": "

Une relance a été envoyée à LE MESTRE Régis (Q\/R - Tâches - Vérification paramétrage mobile - CORIOLIS ).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "21\/03\/2022 00:20", "field_description_auteur": "anon0" } }, "51462": { "id": "51462", "fields": { "field_description": "Une notification a été envoyée à LE MESTRE Régis (Notification - Tâche - Clôture).", "field_description_type": "Notification", "field_description_horodatage": "22\/03\/2022 09:08", "field_description_auteur": "Iwan BALBOT" } }, "51463": { "id": "51463", "fields": { "field_description": "Passage à l'état \"Finie\"", "field_description_type": "Changement d'état", "field_description_horodatage": "22\/03\/2022 09:08", "field_description_auteur": "Iwan BALBOT" } }, "51464": { "id": "51464", "fields": { "field_description": "

En l'absence de repnce malgré relances, tâche classée comme terminée. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "22\/03\/2022 09:08", "field_description_auteur": "Iwan BALBOT" } }, "51950": { "id": "51950", "fields": { "field_description": "Une relance a été envoyée à LE MESTRE Régis (Q\/R - Tâches - Vérification paramétrage mobile - CORIOLIS ).", "field_description_type": "Notification", "field_description_horodatage": "25\/03\/2022 00:00", "field_description_auteur": "anon0" } }, "52313": { "id": "52313", "fields": { "field_description": "Une relance a été envoyée à LE MESTRE Régis (Q\/R - Tâches - Vérification paramétrage mobile - CORIOLIS ).", "field_description_type": "Notification", "field_description_horodatage": "29\/03\/2022 00:10", "field_description_auteur": "anon0" } }, "52364": { "id": "52364", "fields": { "field_description": "Une question\/réponse a été cloturée par BALBOT Iwan (Q\/R - Clôture).", "field_description_type": "Notification", "field_description_horodatage": "29\/03\/2022 10:04", "field_description_auteur": "Iwan BALBOT" } } } }, "field_compte_client": { "name": "Compte Client", "type": "entityreference", "value": "LE MESTRE FRERES" }, "field_objet": { "name": "Objet", "type": "text_long", "value": "

PROBLEME D'APPEL SORTANT SUR SAMSUNG S21. LIGNE 06 26 71 55 83<\/p>\r\n" }, "field_urgent": { "name": "Urgent", "type": "list_boolean", "value": "0" }, "field_responsable": { "name": "Responsable", "type": "entityreference", "value": "" }, "field_horodatage": { "name": "Horodatage", "type": "text", "value": "22\/03\/2022 09:07" }, "field_liste_operateur": { "name": "Opérateur", "type": "taxonomy_term_reference", "value": "Coriolis mobile" }, "field_descr_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Manuelle" }, "field_temps_passe": { "name": "Temps passé (approximatif)", "type": "list_integer", "value": "5" }, "field_type_texte": { "name": "Type texte", "type": "text", "value": "Paramétrage" }, "field_com_internes": { "name": "Commentaires internes", "type": "field_collection", "value": { "189143": { "id": "189143", "fields": { "field_ci_commentaire": "DEMANDER A REGIS LE MESTRE SI MAJ OK OU TROUVER UN MOMENT POUR FAIRE UN TEAMVIEWER.\r\n" } } } }, "questions_reponses": { "92204": { "nid": 92204, "type": "question_reponse", "title": "Question Réponse - Tache - LE MESTRE FRERES - 27\/01\/2022 - 03\/03\/2022 - 13:44", "author_uid": 6406, "created": "2022-03-03 13:44:54", "changed": "2022-03-29 10:04:25", "field_entite_liee": { "name": "Entité liée", "type": "entityreference", "value": "Tache - LE MESTRE FRERES - 27\/01\/2022" }, "field_qr_contact": { "name": "Type de contact", "type": "list_text", "value": "client" }, "field_modele_de_demande": { "name": "Modèle de demande", "type": "entityreference", "value": "Q\/R - Tâches - Vérification paramétrage mobile - CORIOLIS " }, "field_qr_dernier_mail": { "name": "Dernier mail (question)", "type": "datetime", "value": "2022-03-29 00:10:13" }, "field_qr_etat": { "name": "Etat", "type": "workflow" }, "field_demandeur": { "name": "Demandeur", "type": "entityreference", "value": "" }, "field_contact": { "name": "Contact", "type": "entityreference", "value": "" }, "field_compte_client": { "name": "Compte Client", "type": "entityreference", "value": "LE MESTRE FRERES" }, "field_qr_horodatage_txt": { "name": "Horodatage", "type": "text", "value": "2022-03-29 10:04:21" }, "field_delai_relance": { "name": "Délai de relance (mail)", "type": "number_integer", "value": "4" }, "field_qr_compteur_relance": { "name": "Compteur de relance", "type": "number_integer", "value": "3" }, "field_qr_echange": { "name": "Echange", "type": "list_boolean", "value": "1" } } } }, "92574": { "nid": 92574, "type": "tache", "title": "Tache - Action serrurerie - 15\/03\/2022", "author_uid": 6406, "created": "2022-03-15 11:59:53", "changed": "2024-12-09 22:06:52", "field_tache_priorite": { "name": "Priorité", "type": "taxonomy_term_reference", "value": "Normale" }, "field_tache_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Mobile" }, "field_tache_fichiers": { "name": "Fichiers", "type": "file" }, "field_tache_etat": { "name": "Etat", "type": "taxonomy_term_reference", "value": "Finie" }, "field_tache_echeance": { "name": "Prochaine action", "type": "datetime", "value": "2022-06-14 00:00:00" }, "field_debut": { "name": "Début", "type": "datetime", "value": "2022-03-15 00:00:00" }, "field_descriptions": { "name": "Descriptions", "type": "field_collection", "value": { "50556": { "id": "50556", "fields": { "field_description": "

Eu Anais pour paramétrage de la clé 4G mais sans succès avec impossibilité de prise en main à distance. Eu Fabrice Moreau de Westélécom qui voit si quelqu'un peut passer demain. Je confirme à anaïs avant de chiffrer une clé 4G. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "15\/03\/2022 11:59", "field_description_auteur": "Iwan BALBOT" } }, "50650": { "id": "50650", "fields": { "field_description": "

Passage à l'état \"En cours\"<\/p>\r\n", "field_description_type": "Changement d'état", "field_description_horodatage": "16\/03\/2022 09:01", "field_description_auteur": "Iwan BALBOT" } }, "51906": { "id": "51906", "fields": { "field_description": "

Eu Fabrice Moreau qui va essayer de passer aujourd'hui pour vérifier les paramétrages de la clé 4G. Je transmets l'information à Anaïs.<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "24\/03\/2022 11:38", "field_description_auteur": "Iwan BALBOT" } }, "52566": { "id": "52566", "fields": { "field_description": "

Je relance Yoann de Westélécom à nouveau pour retour.<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "30\/03\/2022 10:44", "field_description_auteur": "Iwan BALBOT" } }, "52978": { "id": "52978", "fields": { "field_description": "

Je relance Yoann en direct qui va essayer de passer dans la journée. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "01\/04\/2022 09:58", "field_description_auteur": "Iwan BALBOT" } }, "53772": { "id": "53772", "fields": { "field_description": "

Eu l'accueil qui m'indique que Kristell est en réunion toute la journée. Rappeler demain. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "07\/04\/2022 11:40", "field_description_auteur": "Iwan BALBOT" } }, "53994": { "id": "53994", "fields": { "field_description": "

Eu Kristell, je lui propose  de chiffrer un routeur 4G mai selle a besoin d'une clé car format transportable. Elle m'indique avoir une clé Orange. Elle rappelera pour paramétrages lundi. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "08\/04\/2022 16:25", "field_description_auteur": "Iwan BALBOT" } }, "54287": { "id": "54287", "fields": { "field_description": "

Clé 4G HUAWEI E5573 - ils avaient celle ci dans un placard: code pin bien supprimé, je lui donne les parématrges APN; elle reontre bien ceux ci et les voyants barres de réseau passent au vert sur la clé 4G. <\/p>\r\n\r\n

Elle teste de se connecter en wifi à la clé sur son PC: elle n'a pas internet mais il est bien noté 4G sur l'interface admin de la clé. Je lui demande de me faire suivre une capture écran par mail de l'interface admin afin de visualiser.<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "12\/04\/2022 10:44", "field_description_auteur": "L'HELGOUARC'H Julie" } }, "54311": { "id": "54311", "fields": { "field_description": "

Retour d'Anaïs avec les captures écran.<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "12\/04\/2022 11:24", "field_description_auteur": "L'HELGOUARC'H Julie" } }, "54523": { "id": "54523", "fields": { "field_description": "

Je lui demande de supprimer le mot de passe qu'elle a indiqué car il n'y a pas de mot de passe à mettre sur le paramétrage apn coriolis.<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "13\/04\/2022 12:02", "field_description_auteur": "L'HELGOUARC'H Julie" } }, "55968": { "id": "55968", "fields": { "field_description": "

Kristell me relance par mail. Je demande à Kristell de me confirmer qu'il y a toujours un problème de fonnctionnement suite à échange entre Julie et Ana¨s. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "27\/04\/2022 17:48", "field_description_auteur": "Iwan BALBOT" } }, "56249": { "id": "56249", "fields": { "field_description": "

Pas de retour de mail par Kristell ce jour. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "29\/04\/2022 16:41", "field_description_auteur": "Iwan BALBOT" } }, "56773": { "id": "56773", "fields": { "field_description": "

Mail d'Anaïs à Julie indiquant qu'elle n'as pas pu configurer la clé 4G elle joint de capture d'écran à son mail. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "03\/05\/2022 17:18", "field_description_auteur": "Iwan BALBOT" } }, "56774": { "id": "56774", "fields": { "field_description": "

Recontacter Anaïs demain matin pour vérifier les paramétrages. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "03\/05\/2022 17:20", "field_description_auteur": "Iwan BALBOT" } }, "58048": { "id": "58048", "fields": { "field_description": "

Je demande le numéro de la SIM par mail à Kristell pour pouvoir ouvrir un ticket Coriolis. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "10\/05\/2022 17:24", "field_description_auteur": "Iwan BALBOT" } }, "58283": { "id": "58283", "fields": { "field_description": "

Kristell me fait retour du n° de Sim 0100010193766<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "11\/05\/2022 17:58", "field_description_auteur": "Iwan BALBOT" } }, "58416": { "id": "58416", "fields": { "field_description": "

Voir pour solution éco sur clé 4G a transmettre à Kristell. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "12\/05\/2022 17:15", "field_description_auteur": "Iwan BALBOT" } }, "58835": { "id": "58835", "fields": { "field_description": "

Attente de réponse de Cyril de Coriolis concernant la clé 4G. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "17\/05\/2022 14:00", "field_description_auteur": "Iwan BALBOT" } }, "58930": { "id": "58930", "fields": { "field_description": "

Attente retour Cyril FLEURY<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "17\/05\/2022 17:15", "field_description_auteur": "Iwan BALBOT" } }, "59073": { "id": "59073", "fields": { "field_description": "

Réponse de Cyril FLEURY insatisfaisante. Je relance ce jour<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "18\/05\/2022 17:05", "field_description_auteur": "Iwan BALBOT" } }, "59444": { "id": "59444", "fields": { "field_description": "

J'ai relancé Cyril FLEURY. Voir selon retour. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "20\/05\/2022 17:41", "field_description_auteur": "Iwan BALBOT" } }, "59774": { "id": "59774", "fields": { "field_description": "

Retour insatisfaisant de Coriolis qui ne fournit pas de domino 4G sans lien internet. Revoir avec Christelle. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "24\/05\/2022 17:32", "field_description_auteur": "Iwan BALBOT" } }, "60119": { "id": "60119", "fields": { "field_description": "

Pas de prise en charge par Coriolis. Appeler Kristell dès lundi. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "27\/05\/2022 17:23", "field_description_auteur": "Iwan BALBOT" } }, "60425": { "id": "60425", "fields": { "field_description": "

Eu Anaïs à nouveau. Je rappelle Coriolis qui se met en rapport avec elle pour vérifier les paramétrages. Il semble que la clé soit une Airbox confort donc simlockée. J'ai également indiqué à Anaïs qu'il vaut mieux racheter un domino 4G non simlocké. Pas de prise en charge par Coriolis. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "31\/05\/2022 15:35", "field_description_auteur": "Iwan BALBOT" } }, "62880": { "id": "62880", "fields": { "field_description": "Passage à l'état \"Finie\"", "field_description_type": "Changement d'état", "field_description_horodatage": "17\/06\/2022 16:46", "field_description_auteur": "Iwan BALBOT" } } } }, "field_compte_client": { "name": "Compte Client", "type": "entityreference", "value": "Action serrurerie" }, "field_objet": { "name": "Objet", "type": "text_long", "value": "

PROBLEME DE PARAMETRAGE CLE 4G HUAWEI<\/p>\r\n" }, "field_urgent": { "name": "Urgent", "type": "list_boolean", "value": "0" }, "field_responsable": { "name": "Responsable", "type": "entityreference", "value": "" }, "field_horodatage": { "name": "Horodatage", "type": "text", "value": "17\/06\/2022 16:45:58" }, "field_liste_operateur": { "name": "Opérateur", "type": "taxonomy_term_reference", "value": "Coriolis mobile" }, "field_descr_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Manuelle" }, "field_type_texte": { "name": "Type texte", "type": "text", "value": "Paramétrage" }, "field_com_internes": { "name": "Commentaires internes", "type": "field_collection", "value": { "189181": { "id": "189181", "fields": { "field_ci_commentaire": "Demander confirmation à Kristell que la clé est ou non paramétré sinon voir avec Coriolis. Identifier la SIM dans la clé\r\n" } } } } }, "185847": { "nid": 185847, "type": "tache", "title": "Tache - MATIBERY - 06\/11\/2023", "author_uid": 6406, "created": "2023-11-06 10:35:14", "changed": "2023-11-06 17:10:59", "field_tache_priorite": { "name": "Priorité", "type": "taxonomy_term_reference", "value": "Normale" }, "field_tache_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Mobile" }, "field_tache_etat": { "name": "Etat", "type": "taxonomy_term_reference", "value": "Finie" }, "field_tache_echeance": { "name": "Prochaine action", "type": "datetime", "value": "2023-11-06 00:00:00" }, "field_client": { "name": "Contact", "type": "entityreference", "value": "" }, "field_debut": { "name": "Début", "type": "datetime", "value": "2023-11-06 00:00:00" }, "field_descriptions": { "name": "Descriptions", "type": "field_collection", "value": { "136593": { "id": "136593", "fields": { "field_description": "

Appel téléphonique de la part de Marc GRANNEC (0688772814), il n'a pas de MVV sur son iPhone depuis la portabilité chez Actif Télécom. Je demande à AT de vérifier si tout est Ok.<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "06\/11\/2023 10:32", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "136594": { "id": "136594", "fields": { "field_description": "Une question a été envoyée à Delobelle Nicolas (Q\/R - Question libre).", "field_description_type": "Notification", "field_description_horodatage": "06\/11\/2023 10:38", "field_description_auteur": "Iwan BALBOT" } }, "136616": { "id": "136616", "fields": { "field_description": "Une réponse a été apportée par Delobelle Nicolas (Q\/R - Réponse ).", "field_description_type": "Notification", "field_description_horodatage": "06\/11\/2023 11:19", "field_description_auteur": "DELOBELLE Nicolas" } }, "136651": { "id": "136651", "fields": { "field_description": "Une réponse a été apportée par Delobelle Nicolas (Q\/R - Réponse ).", "field_description_type": "Notification", "field_description_horodatage": "06\/11\/2023 13:56", "field_description_auteur": "DELOBELLE Nicolas" } }, "136692": { "id": "136692", "fields": { "field_description": "

Une réponse a été apportée par Delobelle Nicolas (Q\/R - Réponse ).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "06\/11\/2023 14:58", "field_description_auteur": "DELOBELLE Nicolas" } }, "136704": { "id": "136704", "fields": { "field_description": "

Retour d'Orange à AT qui indique effectivement plusieurs problème sur certains iPhone. Il donne également la manip pour faire remonter la MVV :<\/p>\r\n\r\n

\"La ligne est bien provisionnée sans anomalie de notre côté.
\r\n
\r\nCertains abonnés détenteurs d'iPhone peuvent rencontrer des dysfonctionnements avec la Messagerie Vocale Visuelle (VVM) sur iOS suite aux portabilités de leurs lignes depuis le réseau d'Orange ou changement de mobile.
\r\n
\r\nNous vous invitons à demander au client d'effectuer les vérifications et manipulations suivantes svp:
\r\n1. Supprimer tous les anciens messages dans la VVM et également en appelant le 888. Y compris Les messages VVM supprimés qui vont dans un dossier « Messages supprimés » tout en bas de la liste.
\r\n2. Vérifier que l'Iphone soit bien sur la dernière version IOS sinon mettre à jour le mobile
\r\n3. Réinitialiser les paramètres réseaux (Réglages > Général > Réinitialiser > Réinitialiser les réglages réseau)
\r\n4. Vérifier que la connexion data 3G ou 4G soit fonctionnelle (sans le wifi actif)
\r\n5. Envoyer le SMS avec le mot STATE (texte en majuscule) vers le 8860 (attendre quelques instants)
\r\n6. Déposer un nouveau message vocal sur le répondeur afin de forcer la synchronisation
\r\n
\r\nSi le problème persiste merci nous fournir les horodatages de :
\r\n- l'envoi du sms STATE au 8860
\r\n- du dépôt du test du message vocal + le numéro du correspondant\"
\r\n <\/p>\r\n\r\n

J'en infrome Marc (message sur répondeur) et par mail.<\/p>\r\n\r\n

 <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "06\/11\/2023 15:24", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "136727": { "id": "136727", "fields": { "field_description": "

Appel de Marc qui m'indique ne pas avoir reçu le mail d'Iwan. Je lui repousse donc les éléments Marc m'indique faire le nécessaire et revenir vers nous.<\/p>\r\n\r\n

A noter qu'il a même de la 5G.<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "06\/11\/2023 16:27", "field_description_auteur": "L'HELGOUARC'H Julie", "field_temps_passe": "5" } }, "136747": { "id": "136747", "fields": { "field_description": "

Mail de Marc pour me confirmer que c'est ok suite à la supression de tous les messages vocaux + MAJ de l'iPhone.<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "06\/11\/2023 17:09", "field_description_auteur": "L'HELGOUARC'H Julie", "field_temps_passe": "5" } }, "136748": { "id": "136748", "fields": { "field_description": "

Une question\/réponse a été cloturée par L'HELGOUARC'H Julie (Q\/R - Clôture).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "06\/11\/2023 17:10", "field_description_auteur": "L'HELGOUARC'H Julie" } }, "136750": { "id": "136750", "fields": { "field_description": "Passage à l'état \"Finie\"", "field_description_type": "Changement d'état", "field_description_horodatage": "06\/11\/2023 17:10", "field_description_auteur": "L'HELGOUARC'H Julie" } }, "136751": { "id": "136751", "fields": { "field_description": "Une notification a été envoyée à GRANNEC Marc (Notification - Tâche - Clôture).", "field_description_type": "Notification", "field_description_horodatage": "06\/11\/2023 17:11", "field_description_auteur": "L'HELGOUARC'H Julie" } } } }, "field_compte_client": { "name": "Compte Client", "type": "entityreference", "value": "MATIBERY" }, "field_objet": { "name": "Objet", "type": "text_long", "value": "

[QUEMERE] - PROBLEME DE MVV - LIGNE 0688772814<\/p>\r\n" }, "field_urgent": { "name": "Urgent", "type": "list_boolean", "value": "0" }, "field_responsable": { "name": "Responsable", "type": "entityreference", "value": "" }, "field_horodatage": { "name": "Horodatage", "type": "text", "value": "06\/11\/2023 17:10:53" }, "field_liste_operateur": { "name": "Opérateur", "type": "taxonomy_term_reference", "value": "Actif Telecom" }, "field_descr_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Manuelle" }, "field_important": { "name": "Important", "type": "list_boolean", "value": "1" }, "field_temps_passe": { "name": "Temps passé (approximatif)", "type": "list_integer", "value": "5" }, "field_type_texte": { "name": "Type texte", "type": "text", "value": "Paramétrage" }, "questions_reponses": { "185848": { "nid": 185848, "type": "question_reponse", "title": "Question Réponse - Tache - MATIBERY - 06\/11\/2023 - 06\/11\/2023 - 10:38", "author_uid": 6406, "created": "2023-11-06 10:38:05", "changed": "2023-11-06 17:10:48", "field_entite_liee": { "name": "Entité liée", "type": "entityreference", "value": "Tache - MATIBERY - 06\/11\/2023" }, "field_qr_contact": { "name": "Type de contact", "type": "list_text", "value": "roc" }, "field_qr_dernier_mail": { "name": "Dernier mail (question)", "type": "datetime", "value": "2023-11-06 10:38:05" }, "field_qr_etat": { "name": "Etat", "type": "workflow" }, "field_demandeur": { "name": "Demandeur", "type": "entityreference", "value": "" }, "field_contact": { "name": "Contact", "type": "entityreference", "value": "" }, "field_compte_client": { "name": "Compte Client", "type": "entityreference", "value": "MATIBERY" }, "field_qr_reponses": { "name": "Réponses", "type": "field_collection", "value": { "136617": { "id": "136617", "fields": { "field_qr_horodatage": "06\/11\/2023 11:18", "field_qr_message": "

Bonjour Iwan,<\/p>\r\n\r\n

Je te confirme que l'option est bien en place sur la ligne.<\/p>\r\n\r\n

Cordialement,<\/p>\r\n\r\n

Vanessa<\/p>\r\n", "field_qr_m_contact": "DELOBELLE Nicolas" } }, "136652": { "id": "136652", "fields": { "field_qr_horodatage": "06\/11\/2023 13:55", "field_qr_message": "

Iwan,<\/p>\r\n\r\n

J'ai créé un ticket opérateur au cas ou.<\/p>\r\n\r\n

Je te tiens au courant.<\/p>\r\n\r\n

Cdt,<\/p>\r\n\r\n

Vanessa<\/p>\r\n", "field_qr_m_contact": "DELOBELLE Nicolas" } }, "136693": { "id": "136693", "fields": { "field_qr_horodatage": "06\/11\/2023 14:58", "field_qr_message": "

iwan,<\/p>\r\n\r\n

Ci-dessous le retour<\/p>\r\n\r\n

\"Bonjour,
\r\n
\r\nLa ligne est bien provisionnée sans anomalie de notre côté.
\r\n
\r\nCertains abonnés détenteurs d'iPhone peuvent rencontrer des dysfonctionnements avec la Messagerie Vocale Visuelle (VVM) sur iOS suite aux portabilités de leurs lignes depuis le réseau d'Orange ou changement de mobile.
\r\n
\r\nNous vous invitons à demander au client d'effectuer les vérifications et manipulations suivantes svp:
\r\n1. Supprimer tous les anciens messages dans la VVM et également en appelant le 888. Y compris Les messages VVM supprimés qui vont dans un dossier « Messages supprimés » tout en bas de la liste.
\r\n2. Vérifier que l'Iphone soit bien sur la dernière version IOS sinon mettre à jour le mobile
\r\n3. Réinitialiser les paramètres réseaux (Réglages > Général > Réinitialiser > Réinitialiser les réglages réseau)
\r\n4. Vérifier que la connexion data 3G ou 4G soit fonctionnelle (sans le wifi actif)
\r\n5. Envoyer le SMS avec le mot STATE (texte en majuscule) vers le 8860 (attendre quelques instants)
\r\n6. Déposer un nouveau message vocal sur le répondeur afin de forcer la synchronisation
\r\n
\r\nSi le problème persiste merci nous fournir les horodatages de :
\r\n- l'envoi du sms STATE au 8860
\r\n- du dépôt du test du message vocal + le numéro du correspondant
\r\n
\r\n
\r\nMessagerie Vocale Visuelle Active
\r\n[code] => VVMILT
\r\n[descrption] => Messagerie Vocale Visuelle
\r\n[P] => P
\r\n[create] => 23102023
\r\n
\r\nIMEI.info: iPhone 14 Plus (A2886)
\r\n
\r\nCordialement,\"
\r\n
\r\ncdt<\/p>\r\n\r\n

Vanessa<\/p>\r\n", "field_qr_m_contact": "DELOBELLE Nicolas" } } } }, "field_qr_questions": { "name": "Questions", "type": "field_collection", "value": { "136595": { "id": "136595", "fields": { "field_qr_horodatage": "06\/11\/2023 10:36", "field_qr_message": "

Bonjour Nico,<\/p>\r\n\r\n

[QUEMERE] - Ligne 0688772814.<\/p>\r\n\r\n

La messagerie vocale visuelle n'est toujours pas remontée sur cette ligne. Il utilise un iPhone 14. Peux tu vérifier que l'option est bien active sur cette ligne stp ?<\/p>\r\n", "field_qr_m_contact": "Iwan BALBOT" } }, "136749": { "id": "136749", "fields": { "field_qr_horodatage": "06\/11\/2023 17:10", "field_qr_message": "

Et voici le retour du client \"C’est bon ça fonctionne , j’ai supprimé tous mes messages et fais une mise à jour . Tout est OK\"<\/p>\r\n\r\n

Je ferme donc le ticket, merci !<\/p>\r\n", "field_qr_m_contact": "L'HELGOUARC'H Julie" } } } }, "field_qr_horodatage_txt": { "name": "Horodatage", "type": "text", "value": "2023-11-06 17:10:16" }, "field_delai_relance": { "name": "Délai de relance (mail)", "type": "number_integer", "value": "1" }, "field_qr_compteur_relance": { "name": "Compteur de relance", "type": "number_integer", "value": "0" }, "field_qr_echange": { "name": "Echange", "type": "list_boolean", "value": "1" }, "field_qr_en_traitement": { "name": "En traitement", "type": "list_boolean", "value": "0" }, "field_qr_en_traitement_c": { "name": "En traitement", "type": "list_boolean", "value": "0" }, "field_qr_message_m_email": { "name": "Premier message (modele email)", "type": "list_boolean", "value": "0" } } } }, "186017": { "nid": 186017, "type": "tache", "title": "Tache - GROUPE LE BOHEC - 08\/11\/2023", "author_uid": 6406, "created": "2023-11-08 16:28:56", "changed": "2023-11-10 13:13:55", "field_tache_priorite": { "name": "Priorité", "type": "taxonomy_term_reference", "value": "Normale" }, "field_tache_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Mobile" }, "field_tache_fichiers": { "name": "Fichiers", "type": "file" }, "field_tache_etat": { "name": "Etat", "type": "taxonomy_term_reference", "value": "Finie" }, "field_tache_echeance": { "name": "Prochaine action", "type": "datetime", "value": "2023-11-08 00:00:00" }, "field_client": { "name": "Contact", "type": "entityreference", "value": "" }, "field_debut": { "name": "Début", "type": "datetime", "value": "2023-11-08 00:00:00" }, "field_descriptions": { "name": "Descriptions", "type": "field_collection", "value": { "137067": { "id": "137067", "fields": { "field_description": "

Mail de Christiane pour demander el changement de la SIM de la ligne 0757407473 par la SIM n° 8933270100009175006. Je fais le nécessaire. Faire arrêt\/marche du téléphone dans 1\/2h <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "08\/11\/2023 16:26", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "137068": { "id": "137068", "fields": { "field_description": "

Une notification a été envoyée à GUILMAND Christiane (Notification - Tâche - Clôture).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "08\/11\/2023 16:28", "field_description_auteur": "Iwan BALBOT" } }, "137177": { "id": "137177", "fields": { "field_description": "Passage à l'état \"En cours\"", "field_description_type": "Changement d'état", "field_description_horodatage": "09\/11\/2023 10:26", "field_description_auteur": "Iwan BALBOT" } }, "137178": { "id": "137178", "fields": { "field_description": "

Mail de Christiane indiquant que le remplacement n'a pas fonctionné. Je relance l'activation de la SIM<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "09\/11\/2023 10:24", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "137220": { "id": "137220", "fields": { "field_description": "

Une notification a été envoyée à GUILMAND Christiane (Notification - Tâche - Informations sur tâche).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "09\/11\/2023 11:24", "field_description_auteur": "Iwan BALBOT" } }, "137340": { "id": "137340", "fields": { "field_description": "

Mail de Christiane indiquant que la SIM n'est toujours pas active. Remplacement impossible via l'espace client. Je contacte Coriolis pour activation à nouveau. La technicienne m'informe qu'effectivement le remplacement demandé ce matin n'est pas passé. Elle force l'activation. Faire arrêt\/marhce du téléphone dans 30 min. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "09\/11\/2023 16:51", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "137341": { "id": "137341", "fields": { "field_description": "

Une notification a été envoyée à GUILMAND Christiane (Notification - Tâche - Informations sur tâche).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "09\/11\/2023 17:26", "field_description_auteur": "Iwan BALBOT" } }, "137476": { "id": "137476", "fields": { "field_description": "Passage à l'état \"Finie\"", "field_description_type": "Changement d'état", "field_description_horodatage": "10\/11\/2023 13:13", "field_description_auteur": "Iwan BALBOT" } }, "137477": { "id": "137477", "fields": { "field_description": "

Vérification réalisée depuis espace client Coriolis - Sim Active<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "10\/11\/2023 13:13", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "137478": { "id": "137478", "fields": { "field_description": "Une notification a été envoyée à GUILMAND Christiane (Notification - Tâche - Clôture).", "field_description_type": "Notification", "field_description_horodatage": "10\/11\/2023 13:13", "field_description_auteur": "Iwan BALBOT" } } } }, "field_compte_client": { "name": "Compte Client", "type": "entityreference", "value": "GROUPE LE BOHEC" }, "field_objet": { "name": "Objet", "type": "text_long", "value": "

REMPLACEMENT DE SIM - LIGNE 07.57.40.74.73<\/p>\r\n" }, "field_urgent": { "name": "Urgent", "type": "list_boolean", "value": "0" }, "field_responsable": { "name": "Responsable", "type": "entityreference", "value": "" }, "field_horodatage": { "name": "Horodatage", "type": "text", "value": "10\/11\/2023 13:13:07" }, "field_liste_operateur": { "name": "Opérateur", "type": "taxonomy_term_reference", "value": "Coriolis mobile" }, "field_descr_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Manuelle" }, "field_important": { "name": "Important", "type": "list_boolean", "value": "0" }, "field_temps_passe": { "name": "Temps passé (approximatif)", "type": "list_integer", "value": "5" }, "field_type_texte": { "name": "Type texte", "type": "text", "value": "Paramétrage" } }, "186029": { "nid": 186029, "type": "tache", "title": "Tache - AM2C - 09\/11\/2023", "author_uid": 6406, "created": "2023-11-09 14:00:12", "changed": "2023-11-10 10:18:53", "field_tache_priorite": { "name": "Priorité", "type": "taxonomy_term_reference", "value": "Normale" }, "field_tache_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Mobile" }, "field_tache_etat": { "name": "Etat", "type": "taxonomy_term_reference", "value": "Finie" }, "field_tache_echeance": { "name": "Prochaine action", "type": "datetime", "value": "2023-11-10 00:00:00" }, "field_client": { "name": "Contact", "type": "entityreference", "value": "" }, "field_debut": { "name": "Début", "type": "datetime", "value": "2023-11-09 00:00:00" }, "field_descriptions": { "name": "Descriptions", "type": "field_collection", "value": { "137257": { "id": "137257", "fields": { "field_description": "

Ligne : Coriolis mobile, Mobile, Olivier Briclot, 0673887123. Mail d'Olivier BRICLOT indique qu'il se rend à Hong Kong du 1\/11 au 27\/11. Je demande à AT de lever les éventuelles restrictions à l'international. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "09\/11\/2023 13:57", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "10" } }, "137259": { "id": "137259", "fields": { "field_description": "Une question a été envoyée à Delobelle Nicolas (Q\/R - Question libre).", "field_description_type": "Notification", "field_description_horodatage": "09\/11\/2023 14:02", "field_description_auteur": "Iwan BALBOT" } }, "137320": { "id": "137320", "fields": { "field_description": "Une réponse a été apportée par Delobelle Nicolas (Q\/R - Réponse ).", "field_description_type": "Notification", "field_description_horodatage": "09\/11\/2023 15:48", "field_description_auteur": "DELOBELLE Nicolas" } }, "137413": { "id": "137413", "fields": { "field_description": "

Une question\/réponse a été cloturée par BALBOT Iwan (Q\/R - Clôture).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "10\/11\/2023 10:18", "field_description_auteur": "Iwan BALBOT" } }, "137417": { "id": "137417", "fields": { "field_description": "Passage à l'état \"Finie\"", "field_description_type": "Changement d'état", "field_description_horodatage": "10\/11\/2023 10:18", "field_description_auteur": "Iwan BALBOT" } }, "137418": { "id": "137418", "fields": { "field_description": "

AT confirme que les usages à l'étranger sont Ok. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "10\/11\/2023 10:18", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "137419": { "id": "137419", "fields": { "field_description": "Une notification a été envoyée à POUCH Typhaine (Notification - Tâche - Clôture).", "field_description_type": "Notification", "field_description_horodatage": "10\/11\/2023 10:18", "field_description_auteur": "Iwan BALBOT" } } } }, "field_compte_client": { "name": "Compte Client", "type": "entityreference", "value": "AM2C" }, "field_objet": { "name": "Objet", "type": "text_long", "value": "

DEMANDE DE D'AUTORISATION USAGE VOIX ET DATA A L'INTERNATIONAL<\/p>\r\n" }, "field_urgent": { "name": "Urgent", "type": "list_boolean", "value": "0" }, "field_responsable": { "name": "Responsable", "type": "entityreference", "value": "" }, "field_horodatage": { "name": "Horodatage", "type": "text", "value": "10\/11\/2023 10:18:10" }, "field_liste_operateur": { "name": "Opérateur", "type": "taxonomy_term_reference", "value": "Actif Telecom" }, "field_descr_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Manuelle" }, "field_entites_liees_fc": { "name": "Entités liées", "type": "field_collection" }, "field_important": { "name": "Important", "type": "list_boolean", "value": "0" }, "field_type_texte": { "name": "Type texte", "type": "text", "value": "Paramétrage" }, "questions_reponses": { "186030": { "nid": 186030, "type": "question_reponse", "title": "Question Réponse - Tache - AM2C - 09\/11\/2023 - 09\/11\/2023 - 14:02", "author_uid": 6406, "created": "2023-11-09 14:02:09", "changed": "2023-11-10 10:18:00", "field_entite_liee": { "name": "Entité liée", "type": "entityreference", "value": "Tache - AM2C - 09\/11\/2023" }, "field_qr_contact": { "name": "Type de contact", "type": "list_text", "value": "roc" }, "field_qr_dernier_mail": { "name": "Dernier mail (question)", "type": "datetime", "value": "2023-11-09 14:02:10" }, "field_qr_etat": { "name": "Etat", "type": "workflow" }, "field_demandeur": { "name": "Demandeur", "type": "entityreference", "value": "" }, "field_contact": { "name": "Contact", "type": "entityreference", "value": "" }, "field_compte_client": { "name": "Compte Client", "type": "entityreference", "value": "AM2C" }, "field_qr_reponses": { "name": "Réponses", "type": "field_collection", "value": { "137321": { "id": "137321", "fields": { "field_qr_horodatage": "09\/11\/2023 15:48", "field_qr_message": "

OK<\/p>\r\n", "field_qr_m_contact": "DELOBELLE Nicolas" } } } }, "field_qr_questions": { "name": "Questions", "type": "field_collection", "value": { "137260": { "id": "137260", "fields": { "field_qr_horodatage": "09\/11\/2023 14:00", "field_qr_message": "

Bonjour Nico,<\/p>\r\n\r\n

Peux tu autoriser les usage voix et data depuis l'intrenational sur la ligne 0673887123 stp ? La ligne se rend à Hong Kong du 12\/11 au 27\/11. <\/p>\r\n", "field_qr_m_contact": "Iwan BALBOT" } }, "137414": { "id": "137414", "fields": { "field_qr_horodatage": "10\/11\/2023 10:17", "field_qr_message": "

Merci Nico<\/p>\r\n", "field_qr_m_contact": "Iwan BALBOT" } } } }, "field_qr_horodatage_txt": { "name": "Horodatage", "type": "text", "value": "2023-11-10 10:17:52" }, "field_delai_relance": { "name": "Délai de relance (mail)", "type": "number_integer", "value": "1" }, "field_qr_compteur_relance": { "name": "Compteur de relance", "type": "number_integer", "value": "0" }, "field_qr_echange": { "name": "Echange", "type": "list_boolean", "value": "1" }, "field_qr_en_traitement": { "name": "En traitement", "type": "list_boolean", "value": "0" }, "field_qr_en_traitement_c": { "name": "En traitement", "type": "list_boolean", "value": "0" }, "field_qr_message_m_email": { "name": "Premier message (modele email)", "type": "list_boolean", "value": "0" } } } }, "186148": { "nid": 186148, "type": "tache", "title": "Tache - HEMERA - 10\/11\/2023", "author_uid": 6406, "created": "2023-11-10 12:29:50", "changed": "2023-11-10 12:29:50", "field_tache_priorite": { "name": "Priorité", "type": "taxonomy_term_reference", "value": "Normale" }, "field_tache_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Mobile" }, "field_tache_etat": { "name": "Etat", "type": "taxonomy_term_reference", "value": "Finie" }, "field_tache_echeance": { "name": "Prochaine action", "type": "datetime", "value": "2023-11-10 00:00:00" }, "field_client": { "name": "Contact", "type": "entityreference", "value": "" }, "field_debut": { "name": "Début", "type": "datetime", "value": "2023-11-10 00:00:00" }, "field_descriptions": { "name": "Descriptions", "type": "field_collection", "value": { "137472": { "id": "137472", "fields": { "field_description": "

CT avec Patricia qui demande le code PUK de la ligne 0633719784. Je le lui communique en direct<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "10\/11\/2023 12:23", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "137473": { "id": "137473", "fields": { "field_description": "Une notification a été envoyée à SCHIAVONE Patricia (Notification - Tâche - Clôture).", "field_description_type": "Notification", "field_description_horodatage": "10\/11\/2023 12:29", "field_description_auteur": "Iwan BALBOT" } } } }, "field_compte_client": { "name": "Compte Client", "type": "entityreference", "value": "HEMERA" }, "field_objet": { "name": "Objet", "type": "text_long", "value": "

DEMANDE DE CODE PUK<\/p>\r\n" }, "field_urgent": { "name": "Urgent", "type": "list_boolean", "value": "0" }, "field_responsable": { "name": "Responsable", "type": "entityreference", "value": "" }, "field_horodatage": { "name": "Horodatage", "type": "text", "value": "10\/11\/2023 12:23:43" }, "field_liste_operateur": { "name": "Opérateur", "type": "taxonomy_term_reference", "value": "Orange" }, "field_descr_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Manuelle" }, "field_important": { "name": "Important", "type": "list_boolean", "value": "0" }, "field_type_texte": { "name": "Type texte", "type": "text", "value": "Paramétrage" } }, "186281": { "nid": 186281, "type": "tache", "title": "Tache - CLEPER - 16\/11\/2023", "author_uid": 6406, "created": "2023-11-16 14:26:05", "changed": "2023-11-16 15:03:44", "field_tache_priorite": { "name": "Priorité", "type": "taxonomy_term_reference", "value": "Normale" }, "field_tache_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Mobile" }, "field_tache_etat": { "name": "Etat", "type": "taxonomy_term_reference", "value": "Finie" }, "field_tache_echeance": { "name": "Prochaine action", "type": "datetime", "value": "2023-11-16 00:00:00" }, "field_client": { "name": "Contact", "type": "entityreference", "value": "" }, "field_debut": { "name": "Début", "type": "datetime", "value": "2023-11-16 00:00:00" }, "field_descriptions": { "name": "Descriptions", "type": "field_collection", "value": { "138307": { "id": "138307", "fields": { "field_description": "

Ligne : Actif Telecom, Mobile, 7000007817977. CT avec Isabelle DARCY qui m'indique qu'ils n'ont plus de connexion avec le routeur 4G actuellement sur Rennes. Je vérifie auprès d'Actif Télécom<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "16\/11\/2023 14:19", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "138309": { "id": "138309", "fields": { "field_description": "Une question a été envoyée à Delobelle Nicolas (Q\/R - Question libre).", "field_description_type": "Notification", "field_description_horodatage": "16\/11\/2023 14:28", "field_description_auteur": "Iwan BALBOT" } }, "138318": { "id": "138318", "fields": { "field_description": "

Une réponse a été apportée par Delobelle Nicolas (Q\/R - Réponse ).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "16\/11\/2023 14:34", "field_description_auteur": "DELOBELLE Nicolas" } }, "138333": { "id": "138333", "fields": { "field_description": "

AT confirme que 100 % de la data est consommée. Je contacte Isabelle DARCY pour valider une recharge de 20 Go à 20 € HT. Accord sur la recharge. Je demande à AT de l'activer rapidement. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "16\/11\/2023 14:43", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "138334": { "id": "138334", "fields": { "field_description": "Une réponse a été apportée par Delobelle Nicolas (Q\/R - Réponse ).", "field_description_type": "Notification", "field_description_horodatage": "16\/11\/2023 14:56", "field_description_auteur": "DELOBELLE Nicolas" } }, "138340": { "id": "138340", "fields": { "field_description": "

Une question\/réponse a été cloturée par BALBOT Iwan (Q\/R - Clôture).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "16\/11\/2023 15:00", "field_description_auteur": "Iwan BALBOT" } }, "138342": { "id": "138342", "fields": { "field_description": "Passage à l'état \"Finie\"", "field_description_type": "Changement d'état", "field_description_horodatage": "16\/11\/2023 15:03", "field_description_auteur": "Iwan BALBOT" } }, "138343": { "id": "138343", "fields": { "field_description": "

AT me confirme que la recharge est activée. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "16\/11\/2023 15:02", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "138344": { "id": "138344", "fields": { "field_description": "Une notification a été envoyée à DARCY Isabelle (Notification - Tâche - Clôture).", "field_description_type": "Notification", "field_description_horodatage": "16\/11\/2023 15:03", "field_description_auteur": "Iwan BALBOT" } } } }, "field_compte_client": { "name": "Compte Client", "type": "entityreference", "value": "CLEPER" }, "field_objet": { "name": "Objet", "type": "text_long", "value": "

PLUS DE CONNEXION INTERNET EN 4G - LIGNE 7000007817977<\/p>\r\n" }, "field_urgent": { "name": "Urgent", "type": "list_boolean", "value": "1" }, "field_contexte_d_urgence": { "name": "Contexte d'urgence", "type": "text_long", "value": "Plus de connexion internet. activité à l'arrêt " }, "field_responsable": { "name": "Responsable", "type": "entityreference", "value": "" }, "field_horodatage": { "name": "Horodatage", "type": "text", "value": "16\/11\/2023 15:02:51" }, "field_liste_operateur": { "name": "Opérateur", "type": "taxonomy_term_reference", "value": "Actif Telecom" }, "field_descr_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Manuelle" }, "field_entites_liees_fc": { "name": "Entités liées", "type": "field_collection" }, "field_important": { "name": "Important", "type": "list_boolean", "value": "1" }, "field_contexte_d_importance": { "name": "Contexte d'importance", "type": "text_long", "value": "Plus de connexion internet. activité à l'arrêt " }, "field_type_texte": { "name": "Type texte", "type": "text", "value": "Paramétrage" }, "questions_reponses": { "186282": { "nid": 186282, "type": "question_reponse", "title": "Question Réponse - Tache - CLEPER - 16\/11\/2023 - 16\/11\/2023 - 14:27", "author_uid": 6406, "created": "2023-11-16 14:27:59", "changed": "2023-11-16 15:00:51", "field_entite_liee": { "name": "Entité liée", "type": "entityreference", "value": "Tache - CLEPER - 16\/11\/2023" }, "field_qr_contact": { "name": "Type de contact", "type": "list_text", "value": "roc" }, "field_qr_dernier_mail": { "name": "Dernier mail (question)", "type": "datetime", "value": "2023-11-16 14:54:14" }, "field_qr_etat": { "name": "Etat", "type": "workflow" }, "field_demandeur": { "name": "Demandeur", "type": "entityreference", "value": "" }, "field_contact": { "name": "Contact", "type": "entityreference", "value": "" }, "field_compte_client": { "name": "Compte Client", "type": "entityreference", "value": "CLEPER" }, "field_qr_reponses": { "name": "Réponses", "type": "field_collection", "value": { "138319": { "id": "138319", "fields": { "field_qr_horodatage": "16\/11\/2023 14:33", "field_qr_message": "

100%<\/p>\r\n", "field_qr_m_contact": "DELOBELLE Nicolas" } }, "138335": { "id": "138335", "fields": { "field_qr_horodatage": "16\/11\/2023 14:54", "field_qr_message": "

ok<\/p>\r\n", "field_qr_m_contact": "DELOBELLE Nicolas" } } } }, "field_qr_questions": { "name": "Questions", "type": "field_collection", "value": { "138310": { "id": "138310", "fields": { "field_qr_horodatage": "16\/11\/2023 14:26", "field_qr_message": "

Nico,<\/p>\r\n\r\n

Peux tu me donner la conso de la ligne 7000007817977 stp ?<\/p>\r\n", "field_qr_m_contact": "Iwan BALBOT" } }, "138332": { "id": "138332", "fields": { "field_qr_horodatage": "16\/11\/2023 14:52", "field_qr_message": "

Tu peux activer une recharge de 20 Go à 20 € HT sur la ligne 7000007817977.<\/p>\r\n", "field_qr_m_contact": "Iwan BALBOT" } }, "138341": { "id": "138341", "fields": { "field_qr_horodatage": "16\/11\/2023 15:00", "field_qr_message": "

Merci Nico.<\/p>\r\n", "field_qr_m_contact": "Iwan BALBOT" } } } }, "field_qr_horodatage_txt": { "name": "Horodatage", "type": "text", "value": "2023-11-16 15:00:38" }, "field_delai_relance": { "name": "Délai de relance (mail)", "type": "number_integer", "value": "1" }, "field_qr_compteur_relance": { "name": "Compteur de relance", "type": "number_integer", "value": "0" }, "field_qr_echange": { "name": "Echange", "type": "list_boolean", "value": "1" }, "field_qr_en_traitement": { "name": "En traitement", "type": "list_boolean", "value": "0" }, "field_qr_en_traitement_c": { "name": "En traitement", "type": "list_boolean", "value": "0" }, "field_qr_message_m_email": { "name": "Premier message (modele email)", "type": "list_boolean", "value": "0" } } } }, "186307": { "nid": 186307, "type": "tache", "title": "Tache - CLEPER - 20\/11\/2023", "author_uid": 6406, "created": "2023-11-20 09:17:35", "changed": "2023-11-20 10:16:54", "field_tache_priorite": { "name": "Priorité", "type": "taxonomy_term_reference", "value": "Normale" }, "field_tache_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Mobile" }, "field_tache_etat": { "name": "Etat", "type": "taxonomy_term_reference", "value": "Finie" }, "field_tache_echeance": { "name": "Prochaine action", "type": "datetime", "value": "2023-11-20 00:00:00" }, "field_client": { "name": "Contact", "type": "entityreference", "value": "" }, "field_debut": { "name": "Début", "type": "datetime", "value": "2023-11-20 00:00:00" }, "field_descriptions": { "name": "Descriptions", "type": "field_collection", "value": { "138632": { "id": "138632", "fields": { "field_description": "

Ligne : Actif Telecom, Mobile, 7000007817977. CT avec Yann qui m'indique qu'ils n'ont à nouveau plus de connexion avec le routeur 4G. Je demande à AT de me donner la consommation de la SIM. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "20\/11\/2023 09:14", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "138640": { "id": "138640", "fields": { "field_description": "Une question a été envoyée à Delobelle Nicolas (Q\/R - Question libre).", "field_description_type": "Notification", "field_description_horodatage": "20\/11\/2023 09:30", "field_description_auteur": "Iwan BALBOT" } }, "138665": { "id": "138665", "fields": { "field_description": "Une réponse a été apportée par Delobelle Nicolas (Q\/R - Réponse ).", "field_description_type": "Notification", "field_description_horodatage": "20\/11\/2023 10:09", "field_description_auteur": "DELOBELLE Nicolas" } }, "138669": { "id": "138669", "fields": { "field_description": "

Une question\/réponse a été cloturée par BALBOT Iwan (Q\/R - Clôture).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "20\/11\/2023 10:15", "field_description_auteur": "Iwan BALBOT" } }, "138671": { "id": "138671", "fields": { "field_description": "Passage à l'état \"Finie\"", "field_description_type": "Changement d'état", "field_description_horodatage": "20\/11\/2023 10:16", "field_description_auteur": "Iwan BALBOT" } }, "138672": { "id": "138672", "fields": { "field_description": "

AT me confirme que 100 % de la recharge 20 Go ont été consommés. Un abonnement 250 Go est en cours d'activation par AT pour assurer le bacup avec un quota suffisant et rechargeable jusqu'à 250 Go si besoin. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "20\/11\/2023 10:15", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "138673": { "id": "138673", "fields": { "field_description": "Une notification a été envoyée à DARCY Yann (Notification - Tâche - Clôture).", "field_description_type": "Notification", "field_description_horodatage": "20\/11\/2023 10:16", "field_description_auteur": "Iwan BALBOT" } } } }, "field_compte_client": { "name": "Compte Client", "type": "entityreference", "value": "CLEPER" }, "field_objet": { "name": "Objet", "type": "text_long", "value": "

PLUS D'INTERNET EN 4G - LIGNE 7000007817977<\/p>\r\n" }, "field_urgent": { "name": "Urgent", "type": "list_boolean", "value": "0" }, "field_responsable": { "name": "Responsable", "type": "entityreference", "value": "" }, "field_horodatage": { "name": "Horodatage", "type": "text", "value": "20\/11\/2023 10:15:21" }, "field_liste_operateur": { "name": "Opérateur", "type": "taxonomy_term_reference", "value": "Actif Telecom" }, "field_descr_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Manuelle" }, "field_entites_liees_fc": { "name": "Entités liées", "type": "field_collection" }, "field_important": { "name": "Important", "type": "list_boolean", "value": "0" }, "field_type_texte": { "name": "Type texte", "type": "text", "value": "Paramétrage" }, "questions_reponses": { "186309": { "nid": 186309, "type": "question_reponse", "title": "Question Réponse - Tache - CLEPER - 20\/11\/2023 - 20\/11\/2023 - 09:30", "author_uid": 6406, "created": "2023-11-20 09:30:15", "changed": "2023-11-20 10:15:12", "field_entite_liee": { "name": "Entité liée", "type": "entityreference", "value": "Tache - CLEPER - 20\/11\/2023" }, "field_qr_contact": { "name": "Type de contact", "type": "list_text", "value": "roc" }, "field_qr_dernier_mail": { "name": "Dernier mail (question)", "type": "datetime", "value": "2023-11-20 09:30:16" }, "field_qr_etat": { "name": "Etat", "type": "workflow" }, "field_demandeur": { "name": "Demandeur", "type": "entityreference", "value": "" }, "field_contact": { "name": "Contact", "type": "entityreference", "value": "" }, "field_compte_client": { "name": "Compte Client", "type": "entityreference", "value": "CLEPER" }, "field_qr_reponses": { "name": "Réponses", "type": "field_collection", "value": { "138666": { "id": "138666", "fields": { "field_qr_horodatage": "20\/11\/2023 10:07", "field_qr_message": "

Salut Iwan,<\/p>\r\n\r\n

100% de la recharge<\/p>\r\n\r\n

@+<\/p>\r\n", "field_qr_m_contact": "DELOBELLE Nicolas" } } } }, "field_qr_questions": { "name": "Questions", "type": "field_collection", "value": { "138641": { "id": "138641", "fields": { "field_qr_horodatage": "20\/11\/2023 09:29", "field_qr_message": "

Bonjour Nico,<\/p>\r\n\r\n

Peux tu me donner la conso de la ligne 7000007817977 stp ?<\/p>\r\n", "field_qr_m_contact": "Iwan BALBOT" } }, "138670": { "id": "138670", "fields": { "field_qr_horodatage": "20\/11\/2023 10:15", "field_qr_message": "

Merci Nico. <\/p>\r\n", "field_qr_m_contact": "Iwan BALBOT" } } } }, "field_qr_horodatage_txt": { "name": "Horodatage", "type": "text", "value": "2023-11-20 10:15:00" }, "field_delai_relance": { "name": "Délai de relance (mail)", "type": "number_integer", "value": "1" }, "field_qr_compteur_relance": { "name": "Compteur de relance", "type": "number_integer", "value": "0" }, "field_qr_echange": { "name": "Echange", "type": "list_boolean", "value": "1" }, "field_qr_en_traitement": { "name": "En traitement", "type": "list_boolean", "value": "0" }, "field_qr_en_traitement_c": { "name": "En traitement", "type": "list_boolean", "value": "0" }, "field_qr_message_m_email": { "name": "Premier message (modele email)", "type": "list_boolean", "value": "0" } } } }, "186647": { "nid": 186647, "type": "tache", "title": "Tache - BERNARD ELECTRICITE - 22\/11\/2023", "author_uid": 6406, "created": "2023-11-22 09:32:26", "changed": "2023-11-22 09:32:26", "field_tache_priorite": { "name": "Priorité", "type": "taxonomy_term_reference", "value": "Normale" }, "field_tache_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Mobile" }, "field_tache_etat": { "name": "Etat", "type": "taxonomy_term_reference", "value": "Finie" }, "field_tache_echeance": { "name": "Prochaine action", "type": "datetime", "value": "2023-11-22 00:00:00" }, "field_client": { "name": "Contact", "type": "entityreference", "value": "" }, "field_debut": { "name": "Début", "type": "datetime", "value": "2023-11-22 00:00:00" }, "field_descriptions": { "name": "Descriptions", "type": "field_collection", "value": { "139010": { "id": "139010", "fields": { "field_description": "

Ligne : Coriolis mobile, Mobile, M PASCAL BOUTOUILLER, 0618907975. CT avec Elise qui a l'appareil en Wifi. Je prends la main sur le téléphone en Teamviewer pour vérifier les parmétrages APN. Celui pour la partie web n'était pas à jour, je créé le nouvel APN coriolis. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "22\/11\/2023 09:21", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "139012": { "id": "139012", "fields": { "field_description": "Une notification a été envoyée à GUEGUEN Elise (Notification - Tâche - Clôture).", "field_description_type": "Notification", "field_description_horodatage": "22\/11\/2023 09:32", "field_description_auteur": "Iwan BALBOT" } } } }, "field_compte_client": { "name": "Compte Client", "type": "entityreference", "value": "BERNARD ELECTRICITE" }, "field_objet": { "name": "Objet", "type": "text_long", "value": "

PARAMETRAGE APN - LIGNE 0618907975<\/p>\r\n" }, "field_urgent": { "name": "Urgent", "type": "list_boolean", "value": "0" }, "field_responsable": { "name": "Responsable", "type": "entityreference", "value": "" }, "field_horodatage": { "name": "Horodatage", "type": "text", "value": "22\/11\/2023 09:21:56" }, "field_liste_operateur": { "name": "Opérateur", "type": "taxonomy_term_reference", "value": "Coriolis mobile" }, "field_descr_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Manuelle" }, "field_entites_liees_ids": { "name": "Entités liées IDs", "type": "text", "value": "" }, "field_entites_liees_fc": { "name": "Entités liées", "type": "field_collection" }, "field_important": { "name": "Important", "type": "list_boolean", "value": "0" }, "field_type_texte": { "name": "Type texte", "type": "text", "value": "Paramétrage" } }, "187887": { "nid": 187887, "type": "tache", "title": "Tache - Réseaux Sud Bretagne - 24\/11\/2023", "author_uid": 27, "created": "2023-11-24 15:25:34", "changed": "2023-12-04 17:30:19", "field_tache_priorite": { "name": "Priorité", "type": "taxonomy_term_reference", "value": "Normale" }, "field_tache_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Mobile" }, "field_tache_etat": { "name": "Etat", "type": "taxonomy_term_reference", "value": "Finie" }, "field_tache_echeance": { "name": "Prochaine action", "type": "datetime", "value": "2023-12-04 00:00:00" }, "field_client": { "name": "Contact", "type": "entityreference", "value": "" }, "field_debut": { "name": "Début", "type": "datetime", "value": "2023-11-24 00:00:00" }, "field_descriptions": { "name": "Descriptions", "type": "field_collection", "value": { "139572": { "id": "139572", "fields": { "field_description": "

Appel de la part de Manon qui m'indique qu'avant portabilité de la ligne un renvoi d'appel du 0671837303 avait été fait vers un n° et là elle ne parvient plus à le désactiver. Elle a tenté via le menu du mobile mais cela n'a rien changé. De mon côté j'ai demandé à ce que les codes ci dessous soient faits, il y a à chaque fois un message pour dire que ça a été pris en compte mais dans les réglages du mobile il est toujours noté que le renvoi est en place ...<\/h5>\r\n\r\n
Annuler un renvoi d'appel<\/h5>\r\n\r\n