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comptables légales depuis QuadraCOMPTA après installation du moteur de base de données\",\"operatingSystem\":\"Windows\",\"paragraphSatisfied\":null,\"processing\":false,\"sessionId\":\"762ad406-9125-477a-a515-b80d34f57059\",\"sessionReportType\":\"RemoteSupportActive\",\"solution\":\"Installation du Microsoft Access database engine 2010 (French)\",\"solutionEdited\":false,\"solutionSatisfied\":null,\"startTimestamp\":\"2026-09-30T12:50:40.486Z\",\"steps\":[{\"action\":\"Ouverture de **TeamViewer** et interaction avec un élément non nommé.\",\"application\":\"TeamViewer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Réponse à une notification de **Logi Download Assistant** en cliquant sur **Plus tard** pour reporter l'installation.\",\"application\":\"Windows Shell Experience Host\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture de **l’Explorateur Windows** et double-clic sur l’icône **QuadraCOMPTA** du bureau pour lancer le logiciel de comptabilité.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Dans **QuadraCOMPTA**, sélection d’un dossier d’entreprise puis clic sur **OK** pour continuer.\",\"application\":\"QCompta.exe\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Fermeture de la fenêtre de sélection des dossiers en cliquant sur **Fermer**.\",\"application\":\"QCompta.exe\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Relance répétée de **QuadraCOMPTA** depuis l’icône du bureau pour accéder au logiciel.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Dans **QuadraCOMPTA**, clic sur **dossiers Comptables** pour afficher les dossiers disponibles et validation par **OK**.\",\"application\":\"QCompta.exe\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Fermeture de la fenêtre en cliquant sur **Fermer**.\",\"application\":\"QCompta.exe\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Accès au **menu Démarrer** puis sélection de **Paramètres** pour ouvrir les paramètres système.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Dans **Paramètres**, utilisation de la barre de recherche puis sélection de **Afficher l’historique de vos mises à jour** pour consulter l’historique.\",\"application\":\"Paramètres\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Navigation vers **Windows Update** et consultation de l’**Historique des mises à jour**.\",\"application\":\"Paramètres\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Recherche et sélection de **Applications installées** pour afficher les applications installées.\",\"application\":\"Paramètres\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Tri de la liste des applications installées par **Date d'installation**.\",\"application\":\"Paramètres\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Sélection de **Microsoft Windows Application Compatibility Fix Database** puis accès à **Autres options**.\",\"application\":\"Paramètres\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Choix de **Modifier** pour l’application sélectionnée.\",\"application\":\"Paramètres\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Dans le **Windows Installer**, clic sur **Suivant >** puis **Installer** pour démarrer l'installation.\",\"application\":\"Installateur Windows®\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Finalisation de l'installation du **Microsoft Access database engine 2010 (French)** par clic sur **OK**.\",\"application\":\"Installateur Windows®\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Fermeture de la fenêtre **Paramètres**.\",\"application\":\"Paramètres\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Relance de **QuadraCOMPTA** depuis l’icône du bureau.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Dans **QuadraCOMPTA**, sélection de **dossiers Comptables** puis accès au menu **Saisie**.\",\"application\":\"QCompta.exe\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture du menu **Révision** et sélection de **Révision des comptes**.\",\"application\":\"QCompta.exe\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Fermeture de la fenêtre en cliquant sur **Fermer**.\",\"application\":\"QCompta.exe\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Accès de nouveau au menu **Saisie**, puis ouverture du menu **Outils** et sélection de **Outils**.\",\"application\":\"QCompta.exe\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture du menu **Suivi des dossiers** et sélection de **Suivi des dossiers**.\",\"application\":\"QCompta.exe\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Sélection de **Export format légal (FEC)** pour exporter les données comptables légales.\",\"application\":\"QCompta.exe\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Dans **Cegid Quadra Comptabilité**, confirmation des actions par **OK** et sélection de l’entreprise concernée ([PERSON_NAME]) dans la liste.\",\"application\":\"qcimex.exe\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Double-clic sur l’entreprise ([PERSON_NAME]) puis confirmation de l’export par **OK** puis **Oui**.\",\"application\":\"qcimex.exe\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Réduction de la fenêtre **Cegid Quadra Comptabilité** en cliquant sur **Réduire**.\",\"application\":\"QCompta.exe\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture de **Ce PC** puis navigation vers le dossier **DOCUMENTS [PERSON_NAME]**.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Recherche et ouverture du fichier exporté ([ID].txt) par double-clic.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Affichage du fichier de données comptables légales exporté ([ID].txt) dans **Notepad**.\",\"application\":\"Notepad\",\"commands\":\"\",\"executionResult\":null}],\"stepsEdited\":false,\"summary\":\"L'utilisateur a exporté avec succès les données comptables légales depuis **QuadraCOMPTA**. Des difficultés d'accès aux dossiers d'entreprise ont nécessité l'installation du **Microsoft Access database engine 2010 (French)** via le **Windows Installer**. Après l'installation, **QuadraCOMPTA** a été relancé, l'exportation effectuée, puis le fichier exporté a été vérifié en l'ouvrant dans **Notepad**.\",\"summaryEdited\":false,\"tagsSatisfied\":null,\"updatedTimestamp\":\"2026-09-30T13:02:12.612331Z\"},{\"accountId\":83000983,\"actionsSatisfied\":null,\"applicationCategoryLabels\":[\"Web browsers\",\"Communication tools\",\"Other\"],\"applicationLabels\":[\"Windows Explorer\",\"TeamViewer\",\"Remote Desktop Connection\",\"Microsoft Edge\"],\"createdTimestamp\":\"2026-09-30T13:38:59.024735Z\",\"creatorId\":0,\"editedSatisfied\":null,\"endTimestamp\":\"2026-09-30T13:38:52.686Z\",\"id\":\"01a0f28a-3550-790a-b76f-3bf674695b3b\",\"issue\":null,\"issueEdited\":false,\"issueSatisfied\":null,\"issueTypeLabels\":[\"User guidance\"],\"labelsEdited\":false,\"language\":\"fr\",\"name\":\"Navigation entre Connexion Bureau à distance, TeamViewer et la boîte de réception Outlook\",\"operatingSystem\":\"Windows\",\"paragraphSatisfied\":null,\"processing\":false,\"sessionId\":\"1f0ff70f-756a-4bed-9cdf-a9a9ff2d181c\",\"sessionReportType\":\"RemoteSupportActive\",\"solution\":null,\"solutionEdited\":false,\"solutionSatisfied\":null,\"startTimestamp\":\"2026-09-30T12:47:25.946Z\",\"steps\":[{\"action\":\"Ouverture de **Windows Explorer** et navigation vers le dossier **Téléchargements**.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clic sur le bouton **Connexion Bureau à distance** pour lancer la connexion à distance.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Passage à **TeamViewer**.\",\"application\":\"TeamViewer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clic sur un bouton sans nom dans **TeamViewer**.\",\"application\":\"TeamViewer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Passage à la fenêtre **Connexion Bureau à distance** pour [PERSON_NAME] à [IP_NUMBER].\",\"application\":\"Remote Desktop Connection\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Réduction de la fenêtre **Connexion Bureau à distance** via le bouton **Réduire**.\",\"application\":\"Remote Desktop Connection\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Retour à **Windows Explorer** dans le dossier **Téléchargements**.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clic sur le bouton **Microsoft Edge** pour passer au navigateur.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Passage à **Microsoft Edge** et accès à la boîte de réception **Outlook**.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Navigation dans l’onglet **Accueil** et sélection des dossiers **Boîte de réception** et **[PERSON_NAME]/[PERSON_NAME]** dans Outlook.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Retour à **Windows Explorer**.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clic à nouveau sur le bouton **Connexion Bureau à distance** pour revenir à la connexion à distance.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Réduction de la fenêtre **Connexion Bureau à distance** via le bouton **Réduire**.\",\"application\":\"Remote Desktop Connection\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Retour à **Microsoft Edge** avec la boîte de réception Outlook ouverte.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clic sur le bouton **Connexion Bureau à distance** pour afficher la fenêtre de connexion à distance.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Retour à la fenêtre **Connexion Bureau à distance** pour [PERSON_NAME] à [IP_NUMBER].\",\"application\":\"Remote Desktop Connection\",\"commands\":\"\",\"executionResult\":null}],\"stepsEdited\":false,\"summary\":\"L'utilisateur a alterné entre **Connexion Bureau à distance**, **TeamViewer** et **Microsoft Edge** pour gérer des sessions à distance et accéder à la boîte de réception Outlook. Il a fréquemment **réduit et restauré la fenêtre Connexion Bureau à distance**, utilisé **TeamViewer** et parcouru les dossiers Outlook via Microsoft Edge. Le processus impliquait de nombreux changements entre applications et dossiers, sans problème informatique ou étape de dépannage spécifique documenté.\",\"summaryEdited\":false,\"tagsSatisfied\":null,\"updatedTimestamp\":\"2026-09-30T13:42:40.471221Z\"},{\"accountId\":113972220,\"actionsSatisfied\":null,\"applicationCategoryLabels\":[\"Other\"],\"applicationLabels\":[\"Brother iPrint&Scan\",\"Siri\",\"DockHelper\"],\"createdTimestamp\":\"2026-09-30T12:43:39.867861Z\",\"creatorId\":0,\"editedSatisfied\":null,\"endTimestamp\":\"2026-09-30T12:43:09.128Z\",\"id\":\"01a0f257-8fdb-7b79-a382-b484b4217e0b\",\"issue\":null,\"issueEdited\":false,\"issueSatisfied\":null,\"issueTypeLabels\":[\"User guidance\"],\"labelsEdited\":false,\"language\":\"fr\",\"name\":\"Configurer et utiliser Brother iPrint&Scan pour la numérisation de documents\",\"operatingSystem\":\"macOS\",\"paragraphSatisfied\":null,\"processing\":false,\"sessionId\":\"b8363b24-a463-49e1-99b5-3623a97a8eb8\",\"sessionReportType\":\"RemoteSupportActive\",\"solution\":null,\"solutionEdited\":false,\"solutionSatisfied\":null,\"startTimestamp\":\"2026-09-30T12:40:52.388Z\",\"steps\":[{\"action\":\"Utilisé **Siri** pour rechercher 'brother' et sélectionné l'application **Brother iPrint&Scan** dans les résultats.\",\"application\":\"Siri\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouvert **Brother iPrint&Scan** et parcouru les **paramètres de numérisation** pour configurer l'appareil.\",\"application\":\"Brother iPrint&Scan\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Validé les paramètres de numérisation en cliquant sur **Suivant** puis **OK**.\",\"application\":\"Brother iPrint&Scan\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Lancé la numérisation en cliquant sur **Numérisation**.\",\"application\":\"Brother iPrint&Scan\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Enregistré le document numérisé sur l'ordinateur en cliquant sur **Enregistrer sur le PC** et en choisissant le dossier de destination.\",\"application\":\"Brother iPrint&Scan\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Supprimé les documents numérisés indésirables en cliquant sur **Supprimer**.\",\"application\":\"Brother iPrint&Scan\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ajouté **Brother iPrint&Scan** au Dock en effectuant un clic droit sur l'icône de l'application, en sélectionnant **Options**, puis **Garder dans le Dock**.\",\"application\":\"DockHelper\",\"commands\":\"\",\"executionResult\":null}],\"stepsEdited\":false,\"summary\":\"L'utilisateur a réussi à **configurer et utiliser Brother iPrint&Scan** pour numériser des documents. Les **paramètres de numérisation** ont été ajustés, la numérisation lancée, puis les fichiers numérisés ont été **enregistrés sur l'ordinateur**. Les documents indésirables ont été supprimés et l'application a été **ajoutée au Dock** pour un accès simplifié.\",\"summaryEdited\":false,\"tagsSatisfied\":null,\"updatedTimestamp\":\"2026-09-30T12:45:05.412222Z\"},{\"accountId\":82033256,\"actionsSatisfied\":null,\"applicationCategoryLabels\":[\"Productivity tools\",\"Business applications\",\"Web browsers\",\"Communication tools\"],\"applicationLabels\":[\"Google Chrome\",\"Microsoft Outlook\",\"Microsoft Excel\"],\"createdTimestamp\":\"2026-09-30T12:36:30.283081Z\",\"creatorId\":0,\"editedSatisfied\":null,\"endTimestamp\":\"2026-09-30T12:35:27.884Z\",\"id\":\"01a0f251-01ca-7f9e-958c-f4dfe320641e\",\"issue\":null,\"issueEdited\":false,\"issueSatisfied\":null,\"issueTypeLabels\":[\"User guidance\",\"Authentication and access\"],\"labelsEdited\":false,\"language\":\"fr\",\"name\":\"Gestion des factures clients et accès au compte GoCardless\",\"operatingSystem\":\"Windows\",\"paragraphSatisfied\":null,\"processing\":false,\"sessionId\":\"a297cf99-c992-405c-b802-e0dc4dc3ba1f\",\"sessionReportType\":\"RemoteSupportActive\",\"solution\":null,\"solutionEdited\":false,\"solutionSatisfied\":null,\"startTimestamp\":\"2026-09-30T12:30:02.278Z\",\"steps\":[{\"action\":\"Ouverture de **Google Chrome** et accès à la page des **factures clients Pennylane**.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Passage à l'onglet **À traiter** pour afficher les éléments à traiter.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Activation de la case à cocher pour basculer entre **comptabilité et gestion**.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Passage à l'onglet **À faire** pour afficher les tâches en attente.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clique sur le bouton **Ventes** pour accéder aux options liées aux ventes.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clique sur le lien **Liste des clients** pour afficher la liste des clients.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Sélection de l'onglet **Tous** pour afficher tous les clients.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Utilisation du champ **Rechercher...** pour rechercher le client '[PERSON_NAME]'.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture de l'onglet **Coordonnées client** pour le client sélectionné.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clique sur le bouton affichant le montant et la date d'échéance de la facture pour consulter les détails.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Modification du champ **Date d’échéance** et sélection d'une nouvelle date, puis validation avec **Confirmer**.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Navigation vers la page des **mandats GoCardless**.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Sélection du menu **Clients finaux** pour afficher les clients finaux.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clique sur le lien de **[PERSON_NAME]** pour consulter les détails du mandat.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clique sur le bouton **Ventes** puis sur le lien **Liste des clients** pour revenir à la liste des clients.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Recherche du client '[PERSON_NAME]' via le champ **Rechercher...** et sélection du client dans les résultats.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture de l'onglet **Coordonnées client** pour le client sélectionné.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clique sur le bouton affichant le montant et la date d'échéance de la facture pour consulter les détails.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Modification du champ **Date d’échéance** et sélection d'une nouvelle date, puis validation avec **Confirmer**.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clique sur le bouton **Se déconnecter** pour se déconnecter du compte GoCardless.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Saisie de l'**Adresse e-mail** et sélection du mot de passe associé pour se reconnecter à GoCardless, puis validation avec **Se connecter**.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clique sur le bouton **Excel** pour ouvrir le fichier des mots de passe.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture du fichier **MdP.xlsx** pour accéder aux identifiants enregistrés.\",\"application\":\"Microsoft Excel\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clique sur le lien hypertexte de l'e-mail pour copier l'**Adresse e-mail**.\",\"application\":\"Microsoft Excel\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture de **Microsoft Outlook** pour coller et copier le [EMAIL] selon les besoins.\",\"application\":\"Microsoft Outlook\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Collage du [EMAIL] copié dans le champ de connexion et fermeture de la boîte de dialogue de connexion.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Copie du [PASSWORD] depuis le fichier **MdP.xlsx**.\",\"application\":\"Microsoft Excel\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Collage du [PASSWORD] dans le champ **Mot de passe**, affichage du mot de passe si nécessaire, puis validation avec **Se connecter**.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clique sur le bouton **Enregistrer** pour sauvegarder les informations de connexion.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Sélection du menu **Clients finaux** pour afficher la liste finale des clients.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null}],\"stepsEdited\":false,\"summary\":\"L'utilisateur a accédé à la page des **factures clients Pennylane** et a modifié les **dates d'échéance** pour un client spécifique. Il a navigué entre différents onglets et recherché le client via le champ **Rechercher...**. L'utilisateur s'est déconnecté puis reconnecté au compte **GoCardless**, en utilisant les identifiants stockés dans le fichier **MdP.xlsx** ouvert avec **Microsoft Excel**. La session s'est terminée par l'enregistrement des informations de connexion et la consultation de la liste finale des clients.\",\"summaryEdited\":false,\"tagsSatisfied\":null,\"updatedTimestamp\":\"2026-09-30T12:37:53.149553Z\"},{\"accountId\":83000983,\"actionsSatisfied\":null,\"applicationCategoryLabels\":[\"Other\",\"Communication tools\"],\"applicationLabels\":[\"Connexion Bureau à distance\",\"Windows Explorer\",\"TeamViewer\"],\"createdTimestamp\":\"2026-09-30T12:43:58.438938Z\",\"creatorId\":0,\"editedSatisfied\":null,\"endTimestamp\":\"2026-09-30T12:43:17.095Z\",\"id\":\"01a0f257-d866-7cb8-bff1-b5ed56c9641a\",\"issue\":null,\"issueEdited\":false,\"issueSatisfied\":null,\"issueTypeLabels\":[\"User guidance\"],\"labelsEdited\":false,\"language\":\"fr\",\"name\":\"Gestion d'une session Bureau à distance avec Connexion Bureau à distance et TeamViewer\",\"operatingSystem\":\"Windows\",\"paragraphSatisfied\":null,\"processing\":false,\"sessionId\":\"25c8f186-6a4e-45a2-b2d9-605a40f8875d\",\"sessionReportType\":\"RemoteSupportActive\",\"solution\":null,\"solutionEdited\":false,\"solutionSatisfied\":null,\"startTimestamp\":\"2026-09-30T12:28:27.229Z\",\"steps\":[{\"action\":\"Ouverture de **Connexion Bureau à distance** et connexion à la session distante intitulée 'LAMOUR VERANDAS - [IP_NUMBER]'.\",\"application\":\"Connexion Bureau à distance\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clic sur le bouton **Connexion Bureau à distance** pour interagir avec la session distante.\",\"application\":\"Connexion Bureau à distance\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Passage à **l'Explorateur Windows** et clic sur le bouton **Connexion Bureau à distance** pour revenir à la session distante.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Passage à **TeamViewer** et clic sur un bouton sans nom.\",\"application\":\"TeamViewer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Retour sur **Connexion Bureau à distance**, utilisation du raccourci clavier CTRL + 0x1 et clic droit dans la fenêtre de saisie.\",\"application\":\"Connexion Bureau à distance\",\"commands\":\"\",\"executionResult\":null}],\"stepsEdited\":false,\"summary\":\"L'utilisateur s'est **connecté à une session Bureau à distance** via **Connexion Bureau à distance**. Il a **alterné entre l'Explorateur Windows, TeamViewer et la session distante**, en utilisant différents boutons et raccourcis clavier. La session a consisté à naviguer entre les applications et à gérer les saisies dans l'environnement Bureau à distance.\",\"summaryEdited\":false,\"tagsSatisfied\":null,\"updatedTimestamp\":\"2026-09-30T12:46:17.626489Z\"},{\"accountId\":113972220,\"actionsSatisfied\":null,\"applicationCategoryLabels\":[\"Communication tools\"],\"applicationLabels\":[\"Windows Explorer\",\"Microsoft Outlook\"],\"createdTimestamp\":\"2026-09-30T12:23:59.233751Z\",\"creatorId\":0,\"editedSatisfied\":null,\"endTimestamp\":\"2026-09-30T12:23:50.528Z\",\"id\":\"01a0f245-8c01-7a22-8c65-378d61915ec1\",\"issue\":null,\"issueEdited\":false,\"issueSatisfied\":null,\"issueTypeLabels\":[\"User guidance\"],\"labelsEdited\":false,\"language\":\"fr\",\"name\":\"Ajout d’un nouveau compte e-mail dans Microsoft Outlook\",\"operatingSystem\":\"Windows\",\"paragraphSatisfied\":null,\"processing\":false,\"sessionId\":\"42f3e20b-f9bb-425a-9af0-6355db1071bf\",\"sessionReportType\":\"RemoteSupportActive\",\"solution\":null,\"solutionEdited\":false,\"solutionSatisfied\":null,\"startTimestamp\":\"2026-09-30T12:22:01.827Z\",\"steps\":[{\"action\":\"Ouverture de **Microsoft Outlook** et accès au menu **Fichier** pour commencer l’ajout d’un nouveau compte e-mail.\",\"application\":\"Microsoft Outlook\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Sélection de **Ajouter un compte**, collage de l’adresse e-mail [EMAIL], puis clic sur **Connexion** pour poursuivre la configuration.\",\"application\":\"Microsoft Outlook\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Saisie du mot de passe pour [EMAIL], clic sur **Se connecter**, sélection de **Cette application uniquement**, puis finalisation de la configuration avec **Terminer**.\",\"application\":\"Microsoft Outlook\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Vérification de l’ajout du compte [EMAIL] en accédant à la boîte de réception et en sélectionnant un e-mail.\",\"application\":\"Microsoft Outlook\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Utilisation de la boîte de dialogue **Exécuter** (Win+R) pour lancer une commande ou ouvrir un fichier.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null}],\"stepsEdited\":false,\"summary\":\"Un nouvel e-mail a été **ajouté avec succès** dans **Microsoft Outlook**. L’utilisateur a accédé au menu **Fichier**, saisi l’adresse e-mail et le mot de passe, puis finalisé la configuration en choisissant l’option de connexion appropriée. L’ajout du compte a ensuite été **vérifié** en accédant à la boîte de réception. Enfin, la boîte de dialogue **Exécuter** de **l’Explorateur Windows** a été utilisée pour lancer une commande ou ouvrir un fichier.\",\"summaryEdited\":false,\"tagsSatisfied\":null,\"updatedTimestamp\":\"2026-09-30T12:24:46.439867Z\"},{\"accountId\":293069770,\"actionsSatisfied\":null,\"applicationCategoryLabels\":[\"Productivity tools\",\"Other\"],\"applicationLabels\":[\"Print driver host for applications\",\"iPSMonitor\",\"TeamViewer\",\"Microsoft Excel\"],\"createdTimestamp\":\"2026-09-30T12:21:21.639287Z\",\"creatorId\":0,\"editedSatisfied\":null,\"endTimestamp\":\"2026-09-30T12:20:53.113Z\",\"id\":\"01a0f243-2467-7225-8b07-28e69d97593b\",\"issue\":null,\"issueEdited\":false,\"issueSatisfied\":null,\"issueTypeLabels\":[\"User guidance\"],\"labelsEdited\":false,\"language\":\"fr\",\"name\":\"Configuration et impression d’un document Excel avec des paramètres personnalisés\",\"operatingSystem\":\"Windows\",\"paragraphSatisfied\":null,\"processing\":false,\"sessionId\":\"fd1706ad-e4a0-4031-b5e9-8a67b4fdbc38\",\"sessionReportType\":\"RemoteSupportActive\",\"solution\":null,\"solutionEdited\":false,\"solutionSatisfied\":null,\"startTimestamp\":\"2026-09-30T12:09:06.093Z\",\"steps\":[{\"action\":\"Ouverture de **iPSMonitor** et clic sur un bouton sans nom pour démarrer le processus.\",\"application\":\"iPSMonitor\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Passage à **TeamViewer** pour accéder à une session distante et clic sur un bouton sans nom pour interagir avec le bureau distant.\",\"application\":\"TeamViewer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture du fichier Excel **AA146-[PERSON_NAME] LOT 05. COUVERTURE ZINGUERIE (2).xlsx** dans **Microsoft Excel**.\",\"application\":\"Microsoft Excel\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clic sur l’onglet **Fichier** puis sélection de **Imprimer** pour accéder aux paramètres d’impression.\",\"application\":\"Microsoft Excel\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Sélection de **Imprimer les feuilles actives** ou **Imprimer le classeur entier** pour définir la zone d’impression.\",\"application\":\"Microsoft Excel\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ajustement des paramètres d’impression via **Mise en page** : modification de l’orientation (**Portrait** ou **Paysage**), des marges, des en-têtes/pieds de page et des options de feuille.\",\"application\":\"Microsoft Excel\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Activation ou désactivation de l’option **Quadrillage** pour inclure ou non les quadrillages à l’impression.\",\"application\":\"Microsoft Excel\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Définition de l’orientation de la page via la liste déroulante **Orientation** puis validation.\",\"application\":\"Microsoft Excel\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Utilisation des options de **Mise à l’échelle** pour choisir entre une mise à l’échelle personnalisée, aucune mise à l’échelle ou ajustement sur une page.\",\"application\":\"Microsoft Excel\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Modification des paramètres de **Tri** et de **Plage de pages** pour définir l’ordre d’assemblage et les pages à imprimer.\",\"application\":\"Microsoft Excel\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Accès aux **propriétés de l’imprimante** pour régler des paramètres avancés comme la qualité d’impression et l’impression recto verso.\",\"application\":\"Microsoft Excel\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Dans la boîte de dialogue **Propriétés de l’imprimante**, modification du type de papier, activation ou désactivation de l’option d’utilisation du nom de l’application, puis fermeture de la boîte de dialogue.\",\"application\":\"Print driver host for applications\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Vérification et ajustement d’autres paramètres d’impression, notamment **Impression recto verso**, **Mise à l’échelle** et options pour **Commentaires et notes**.\",\"application\":\"Microsoft Excel\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Aperçu du document avec les boutons **Page suivante** et **Page précédente** pour contrôler la mise en page.\",\"application\":\"Microsoft Excel\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clic sur le bouton **Imprimer** pour envoyer le document configuré à l’imprimante.\",\"application\":\"Microsoft Excel\",\"commands\":\"\",\"executionResult\":null}],\"stepsEdited\":false,\"summary\":\"L’utilisateur a **configuré les paramètres d’impression** d’un document Excel puis l’a **imprimé**. Il a ouvert **Microsoft Excel**, sélectionné la zone à imprimer et ajusté des paramètres comme l’orientation, les marges, les quadrillages, la mise à l’échelle, le tri des pages et l’impression recto verso. Des options avancées ont été définies dans les **propriétés de l’imprimante**, puis un aperçu du document a été effectué avant l’impression. L’impression a été lancée en cliquant sur le bouton **Imprimer**.\",\"summaryEdited\":false,\"tagsSatisfied\":null,\"updatedTimestamp\":\"2026-09-30T12:22:41.211699Z\"},{\"accountId\":113972220,\"actionsSatisfied\":null,\"applicationCategoryLabels\":[],\"applicationLabels\":[],\"createdTimestamp\":\"2026-09-30T09:35:07.299234Z\",\"creatorId\":0,\"editedSatisfied\":null,\"endTimestamp\":\"2026-09-30T09:32:52.991Z\",\"id\":\"01a0f1aa-f223-71d0-826a-88749a0bfe0b\",\"issue\":null,\"issueEdited\":false,\"issueSatisfied\":null,\"issueTypeLabels\":[],\"labelsEdited\":false,\"language\":\"fr\",\"name\":\"Analyse d'une session de workflow vide\",\"operatingSystem\":\"\",\"paragraphSatisfied\":null,\"processing\":false,\"sessionId\":\"36b676b8-d571-43ce-b33f-d823bd3d32f4\",\"sessionReportType\":\"RemoteSupportActive\",\"solution\":null,\"solutionEdited\":false,\"solutionSatisfied\":null,\"startTimestamp\":\"2026-09-30T09:32:52.991Z\",\"steps\":[],\"stepsEdited\":false,\"summary\":\"Aucune action n'a été effectuée pendant la session. Aucun étape n'a été enregistrée, aucun workflow n'a donc été lancé ou terminé.\",\"summaryEdited\":false,\"tagsSatisfied\":null,\"updatedTimestamp\":\"2026-09-30T09:36:35.811141Z\"},{\"accountId\":83000983,\"actionsSatisfied\":null,\"applicationCategoryLabels\":[\"Business applications\",\"Other\"],\"applicationLabels\":[\"TeamViewer\",\"Sage Batigest i7 Apibâtiment\"],\"createdTimestamp\":\"2026-09-30T09:36:25.407002Z\",\"creatorId\":0,\"editedSatisfied\":null,\"endTimestamp\":\"2026-09-30T09:36:03.881Z\",\"id\":\"01a0f1ac-233e-7ec3-9fe6-4aea3bd7df07\",\"issue\":null,\"issueEdited\":false,\"issueSatisfied\":null,\"issueTypeLabels\":[\"User guidance\"],\"labelsEdited\":false,\"language\":\"fr\",\"name\":\"Gestion des éléments et fiches de devis dans Sage Batigest i7 Apibâtiment\",\"operatingSystem\":\"\",\"paragraphSatisfied\":null,\"processing\":false,\"sessionId\":\"9283789a-47e4-47cc-8a93-ad88e9756f7c\",\"sessionReportType\":\"RemoteSupportActive\",\"solution\":null,\"solutionEdited\":false,\"solutionSatisfied\":null,\"startTimestamp\":\"2026-09-30T09:30:49.764Z\",\"steps\":[{\"action\":\"Ouverture du menu **Elément** pour gérer les éléments du devis.\",\"application\":\"Sage Batigest i7 Apibâtiment\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Double-clic sur un élément pour modifier ses détails.\",\"application\":\"Sage Batigest i7 Apibâtiment\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Réponse aux invites en cliquant sur **Non** puis **Oui** pour poursuivre l'action.\",\"application\":\"Sage Batigest i7 Apibâtiment\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Accès à la section **Composantes;F3** pour gérer les composants de l'élément.\",\"application\":\"Sage Batigest i7 Apibâtiment\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clic sur **Valider;F2** pour valider les modifications.\",\"application\":\"Sage Batigest i7 Apibâtiment\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Sortie de la modification de l'élément en cliquant sur **Quitter;Esc**.\",\"application\":\"Sage Batigest i7 Apibâtiment\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture du menu contextuel et sélection de **Insérer ...** pour ajouter un nouvel élément.\",\"application\":\"Sage Batigest i7 Apibâtiment\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Sélection de **Elément** pour ajouter un nouvel élément puis double-clic pour le modifier.\",\"application\":\"Sage Batigest i7 Apibâtiment\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Utilisation des touches spéciales (F10, F7) et accès à **Toutes** pour gérer ou valider les informations.\",\"application\":\"Sage Batigest i7 Apibâtiment\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Passage rapide sur **TeamViewer** pour interagir avec un élément.\",\"application\":\"TeamViewer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Retour sur Sage Batigest i7 Apibâtiment, ouverture du menu contextuel, sélection de **Insérer ...** puis **Fiche** pour ajouter une fiche.\",\"application\":\"Sage Batigest i7 Apibâtiment\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clic sur **Valider;F2** pour valider la nouvelle fiche.\",\"application\":\"Sage Batigest i7 Apibâtiment\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ajout d'une **Fourniture** au devis et modifications complémentaires.\",\"application\":\"Sage Batigest i7 Apibâtiment\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Validation des modifications par **Valider;F2** et utilisation des touches spéciales (F10) pour confirmer et finaliser le processus.\",\"application\":\"Sage Batigest i7 Apibâtiment\",\"commands\":\"\",\"executionResult\":null}],\"stepsEdited\":false,\"summary\":\"L'utilisateur a géré et modifié des éléments dans un devis avec **Sage Batigest i7 Apibâtiment**. Les modifications ont été validées, de nouveaux éléments et fiches ont été ajoutés, ainsi que des fournitures au devis. Des touches spéciales et des menus contextuels ont permis de confirmer et finaliser les actions. Le processus a également inclus une brève utilisation de **TeamViewer** avant de revenir terminer les modifications et validations.\",\"summaryEdited\":false,\"tagsSatisfied\":null,\"updatedTimestamp\":\"2026-09-30T09:39:51.884407Z\"},{\"accountId\":81168664,\"actionsSatisfied\":null,\"applicationCategoryLabels\":[\"Business applications\",\"Web browsers\"],\"applicationLabels\":[\"Sage Batigest Connect\",\"Google Chrome\"],\"createdTimestamp\":\"2026-09-30T09:26:03.677272Z\",\"creatorId\":0,\"editedSatisfied\":null,\"endTimestamp\":\"2026-09-30T09:25:43.064Z\",\"id\":\"01a0f1a2-a69d-7267-8f4a-27c32c1538ce\",\"issue\":null,\"issueEdited\":false,\"issueSatisfied\":null,\"issueTypeLabels\":[\"Application management\"],\"labelsEdited\":false,\"language\":\"fr\",\"name\":\"Activation du code annuel dans Sage Batigest Connect\",\"operatingSystem\":\"\",\"paragraphSatisfied\":null,\"processing\":false,\"sessionId\":\"57180975-4a04-468e-a09b-862f224bf9c1\",\"sessionReportType\":\"RemoteSupportActive\",\"solution\":null,\"solutionEdited\":false,\"solutionSatisfied\":null,\"startTimestamp\":\"2026-09-30T09:24:34.813Z\",\"steps\":[{\"action\":\"Ouverture de **Google Chrome** et accès à la page TéléMaintenance - IBS Quimper.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clique sur le bouton **Batigest Connect** pour ouvrir l'application.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Sélection de **Sage Batigest Connect** avec un devis pour [PERSON_NAME].\",\"application\":\"Sage Batigest Connect\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture du **menu** et sélection de **À propos...** pour accéder à la section À propos.\",\"application\":\"Sage Batigest Connect\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clique sur **Code annuel...** pour ouvrir la fenêtre de saisie du code annuel.\",\"application\":\"Sage Batigest Connect\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Saisie du code annuel [SECRET] et validation en cliquant plusieurs fois sur **OK**.\",\"application\":\"Sage Batigest Connect\",\"commands\":\"\",\"executionResult\":null}],\"stepsEdited\":false,\"summary\":\"L'utilisateur a **activé le code annuel** dans **Sage Batigest Connect**. Il a accédé à l'application via **Google Chrome**, ouvert la section À propos, puis lancé la fenêtre de saisie du code annuel. Le code a été saisi et validé en cliquant plusieurs fois sur **OK**, finalisant ainsi l'activation.\",\"summaryEdited\":false,\"tagsSatisfied\":null,\"updatedTimestamp\":\"2026-09-30T09:27:20.782601Z\"},{\"accountId\":81168664,\"actionsSatisfied\":null,\"applicationCategoryLabels\":[\"Business applications\",\"Web browsers\"],\"applicationLabels\":[\"Google Chrome\"],\"createdTimestamp\":\"2026-09-30T09:15:37.815550Z\",\"creatorId\":0,\"editedSatisfied\":null,\"endTimestamp\":\"2026-09-30T09:14:12.690Z\",\"id\":\"01a0f199-19d7-76dd-b50c-4c51d6f7b58e\",\"issue\":null,\"issueEdited\":false,\"issueSatisfied\":null,\"issueTypeLabels\":[\"User guidance\"],\"labelsEdited\":false,\"language\":\"fr\",\"name\":\"Gestion du départ en CDD dans l’application web ATELIER MOTONAUTIQUE\",\"operatingSystem\":\"Windows\",\"paragraphSatisfied\":null,\"processing\":false,\"sessionId\":\"5232fd4f-7e5f-4bbb-b954-a90cb1bb68ec\",\"sessionReportType\":\"RemoteSupportActive\",\"solution\":null,\"solutionEdited\":false,\"solutionSatisfied\":null,\"startTimestamp\":\"2026-09-30T09:11:15.393Z\",\"steps\":[{\"action\":\"Ouverture de **Google Chrome** et accès à l’application web ATELIER MOTONAUTIQUE.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Sélection de l’élément **Mécanicien** pour consulter ou modifier les informations.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture d’un menu et clic sur **Abandonner** pour annuler ou quitter l’opération en cours.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Sélection de l’élément **Contrat de travail à durée déterminée** pour gérer le contrat CDD.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Utilisation de la zone de recherche **Rechercher...** pour trouver des clauses du contrat.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Sélection de la colonne avec la valeur **Pas de clause de préavis applicable** dans la liste.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clic sur le bouton **Suivant** pour continuer.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture d’un menu et clic sur **Départ salarié** pour lancer la procédure de départ.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Sélection de l’élément **90 - pas de clause de préavis applicable**.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clic sur le bouton **Envoyer** pour valider le départ.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null}],\"stepsEdited\":false,\"summary\":\"L’utilisateur a **traité le départ d’un salarié** en contrat à durée déterminée via l’application web ATELIER MOTONAUTIQUE sur **Google Chrome**. Il a **recherché les clauses du contrat**, sélectionné celle indiquant l’absence de préavis, puis lancé la procédure de départ. Le départ a ensuite été **validé** en cliquant sur **Envoyer** après confirmation de la donnée concernée.\",\"summaryEdited\":false,\"tagsSatisfied\":null,\"updatedTimestamp\":\"2026-09-30T09:17:35.965939Z\"},{\"accountId\":82033256,\"actionsSatisfied\":null,\"applicationCategoryLabels\":[\"Other\"],\"applicationLabels\":[\"Connexion Bureau à distance\",\"TeamViewer\"],\"createdTimestamp\":\"2026-09-30T09:06:51.062813Z\",\"creatorId\":0,\"editedSatisfied\":null,\"endTimestamp\":\"2026-09-30T08:59:04.133Z\",\"id\":\"01a0f191-1036-7aaa-9be1-0ab69bbba026\",\"issue\":null,\"issueEdited\":false,\"issueSatisfied\":null,\"issueTypeLabels\":[\"User guidance\"],\"labelsEdited\":false,\"language\":\"fr\",\"name\":\"Démarrage d'une session à distance avec TeamViewer et Connexion Bureau à distance\",\"operatingSystem\":\"\",\"paragraphSatisfied\":null,\"processing\":false,\"sessionId\":\"3447b052-a692-49bd-bff4-a69cceac135b\",\"sessionReportType\":\"RemoteSupportActive\",\"solution\":null,\"solutionEdited\":false,\"solutionSatisfied\":null,\"startTimestamp\":\"2026-09-30T08:51:26.530Z\",\"steps\":[{\"action\":\"S'est concentré sur **TeamViewer** pour préparer la connexion à distance.\",\"application\":\"TeamViewer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"A cliqué sur le bouton **[Unnamed Element]** pour lancer la session à distance.\",\"application\":\"TeamViewer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"A basculé sur **Connexion Bureau à distance (Remote Desktop Connection)** pour accéder à la machine distante à [IP_NUMBER].\",\"application\":\"Connexion Bureau à distance\",\"commands\":\"\",\"executionResult\":null}],\"stepsEdited\":false,\"summary\":\"L'utilisateur a **préparé et lancé une session à distance** avec **TeamViewer**. Il a cliqué sur un bouton dans TeamViewer pour démarrer le processus, puis a **basculé vers Connexion Bureau à distance (Remote Desktop Connection)** pour accéder à une machine distante. Le workflow visait à établir une connexion à distance entre les appareils.\",\"summaryEdited\":false,\"tagsSatisfied\":null,\"updatedTimestamp\":\"2026-09-30T09:09:23.007974Z\"},{\"accountId\":293069770,\"actionsSatisfied\":null,\"applicationCategoryLabels\":[\"Productivity tools\",\"Communication tools\"],\"applicationLabels\":[\"Adobe Acrobat\",\"Task Manager\",\"Microsoft Outlook\",\"Paramètres\"],\"createdTimestamp\":\"2026-09-30T08:52:09.063001Z\",\"creatorId\":0,\"editedSatisfied\":null,\"endTimestamp\":\"2026-09-30T08:51:45.665Z\",\"id\":\"01a0f183-9ae6-7d6d-afa9-4a371e056fe8\",\"issue\":\"Adobe Acrobat n'a pas pu ouvrir ou imprimer la pièce jointe PDF\",\"issueEdited\":false,\"issueSatisfied\":null,\"issueTypeLabels\":[\"Application management\"],\"labelsEdited\":false,\"language\":\"fr\",\"name\":\"Impression d'une pièce jointe PDF depuis Outlook après résolution des problèmes avec Adobe Acrobat\",\"operatingSystem\":\"Windows\",\"paragraphSatisfied\":null,\"processing\":false,\"sessionId\":\"2eaf96ba-821e-4f42-bbbd-bee7cb6cc96f\",\"sessionReportType\":\"RemoteSupportActive\",\"solution\":\"Fermeture des tâches Acrobat et des boîtes de dialogue avant de relancer l'impression\",\"solutionEdited\":false,\"solutionSatisfied\":null,\"startTimestamp\":\"2026-09-30T08:48:57.583Z\",\"steps\":[{\"action\":\"Ouverture de **Microsoft Outlook** et accès à la **Boîte de réception** pour [EMAIL].\",\"application\":\"Microsoft Outlook\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Recherche de l'e-mail contenant la pièce jointe **hesdin.pdf** et sélection de **Options des pièces jointes**.\",\"application\":\"Microsoft Outlook\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Sélection de **Impression rapide** pour imprimer la pièce jointe **hesdin.pdf**.\",\"application\":\"Microsoft Outlook\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture des **Paramètres** et vérification de **Imprimantes et scanners**, puis fermeture de la fenêtre.\",\"application\":\"Paramètres\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Nouvelle tentative d'ouverture ou d'impression de la pièce jointe **hesdin.pdf**, mais des problèmes persistent avec Adobe Acrobat.\",\"application\":\"Microsoft Outlook\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture du **Gestionnaire des tâches** et utilisation répétée de **Fin de tâche** pour fermer toutes les instances d'**Adobe Acrobat**.\",\"application\":\"Task Manager\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Fermeture des boîtes de dialogue restantes en cliquant sur **OK** et **D’accord**.\",\"application\":\"Adobe Acrobat\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Retour dans **Microsoft Outlook** et nouvelle tentative d'**Impression rapide** pour la pièce jointe **hesdin.pdf**.\",\"application\":\"Microsoft Outlook\",\"commands\":\"\",\"executionResult\":null}],\"stepsEdited\":false,\"summary\":\"L'utilisateur a tenté d'**imprimer une pièce jointe PDF** depuis **Microsoft Outlook** avec la fonction **Impression rapide**. Après avoir rencontré des problèmes avec **Adobe Acrobat** lors de l'ouverture ou de l'impression du fichier, il a utilisé le **Gestionnaire des tâches** pour fermer tous les processus Acrobat et a fermé les boîtes de dialogue restantes. L'utilisateur a ensuite réessayé d'imprimer la pièce jointe depuis Outlook.\",\"summaryEdited\":false,\"tagsSatisfied\":null,\"updatedTimestamp\":\"2026-09-30T08:53:28.566039Z\"},{\"accountId\":82033256,\"actionsSatisfied\":null,\"applicationCategoryLabels\":[\"Productivity tools\",\"Other\"],\"applicationLabels\":[\"Citrix HDX Engine\",\"Windows Explorer\",\"TeamViewer\",\"Bloc-notes\",\"Windows Shell Experience Host\"],\"createdTimestamp\":\"2026-09-30T08:45:12.568800Z\",\"creatorId\":0,\"editedSatisfied\":null,\"endTimestamp\":\"2026-09-30T08:44:50.925Z\",\"id\":\"01a0f17d-3ff8-7b08-b1ea-beb2c3adb2ef\",\"issue\":null,\"issueEdited\":false,\"issueSatisfied\":null,\"issueTypeLabels\":[\"User guidance\"],\"labelsEdited\":false,\"language\":\"fr\",\"name\":\"Création d’un fichier RTF dans l’Explorateur Windows via une session Citrix\",\"operatingSystem\":\"Windows\",\"paragraphSatisfied\":null,\"processing\":false,\"sessionId\":\"259271ca-3598-4853-bace-7deacc8789f4\",\"sessionReportType\":\"RemoteSupportActive\",\"solution\":null,\"solutionEdited\":false,\"solutionSatisfied\":null,\"startTimestamp\":\"2026-09-30T08:39:25.783Z\",\"steps\":[{\"action\":\"Un bouton sans nom a été cliqué dans **TeamViewer** pour lancer une action.\",\"application\":\"TeamViewer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Passage à **Citrix HDX Engine** et clic droit pour ouvrir le menu contextuel de l’**Explorateur de fichiers**.\",\"application\":\"Citrix HDX Engine\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Sélection de l’**Explorateur de fichiers** dans la liste des raccourcis.\",\"application\":\"Windows Shell Experience Host\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Navigation vers **Ce PC** puis vers le lecteur **DATA (D:)**.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture du dossier **COMPTA**, navigation dans le dossier **IBS**, puis retour à **COMPTA** avec le bouton précédent.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Accès au dossier **Mes sources de données**, puis retour à **COMPTA**.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture du dossier **COMMUN**, puis retour au dossier **COMPTA**.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clic droit dans la vue du dossier, ouverture du menu **Nouveau**, puis sélection de **Format RTF** pour créer un nouveau fichier RTF.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Nomination du nouveau fichier RTF **SAUVEGARDE QUADRA** et validation avec Entrée.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Changement de focus entre **Citrix HDX Engine** et **Explorateur Windows**, puis clic sur **Afficher le Bureau**.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Navigation dans différents dossiers et fichiers d’information, y compris l’ouverture d’un dossier nommé **[ID]_Informations**.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture d’un fichier d’information dans **Bloc-notes**, puis fermeture de l’application.\",\"application\":\"Bloc-notes\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Retour au dossier **COMPTA** dans l’**Explorateur Windows**.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null}],\"stepsEdited\":false,\"summary\":\"Un nouvel **fichier RTF nommé SAUVEGARDE QUADRA** a été créé dans le dossier **COMPTA** du lecteur **DATA (D:)**. La navigation s’est faite à travers plusieurs dossiers avec l’**Explorateur Windows** dans une session **Citrix HDX Engine**, et un fichier d’information a été ouvert avec **Bloc-notes**. La session a impliqué des changements d’applications et l’organisation de fichiers dans l’arborescence.\",\"summaryEdited\":false,\"tagsSatisfied\":null,\"updatedTimestamp\":\"2026-09-30T08:47:19.189575Z\"},{\"accountId\":82033256,\"actionsSatisfied\":null,\"applicationCategoryLabels\":[\"Other\",\"Communication tools\"],\"applicationLabels\":[\"Connexion Bureau à distance\",\"TeamViewer\"],\"createdTimestamp\":\"2026-09-30T08:24:18.765095Z\",\"creatorId\":0,\"editedSatisfied\":null,\"endTimestamp\":\"2026-09-30T08:18:13.184Z\",\"id\":\"01a0f16a-1e4c-7f43-9b9f-3580f2f41bcf\",\"issue\":null,\"issueEdited\":false,\"issueSatisfied\":null,\"issueTypeLabels\":[\"User guidance\"],\"labelsEdited\":false,\"language\":\"fr\",\"name\":\"Connexion à distance avec TeamViewer et Connexion Bureau à distance\",\"operatingSystem\":\"Windows\",\"paragraphSatisfied\":null,\"processing\":false,\"sessionId\":\"997ef8fc-9215-494b-981b-226732b199f6\",\"sessionReportType\":\"RemoteSupportActive\",\"solution\":null,\"solutionEdited\":false,\"solutionSatisfied\":null,\"startTimestamp\":\"2026-09-30T08:14:52.016Z\",\"steps\":[{\"action\":\"Ouverture de **TeamViewer** et lancement d'une connexion à distance\",\"application\":\"TeamViewer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Passage à **Connexion Bureau à distance** et connexion au serveur distant à [IP_NUMBER]\",\"application\":\"Connexion Bureau à distance\",\"commands\":\"\",\"executionResult\":null}],\"stepsEdited\":false,\"summary\":\"L'utilisateur a **établi une connexion à distance** avec **TeamViewer**, puis s'est **connecté à un serveur distant** via **Connexion Bureau à distance**. Cette session a permis d'accéder à un autre système en utilisant les deux applications.\",\"summaryEdited\":false,\"tagsSatisfied\":null,\"updatedTimestamp\":\"2026-09-30T08:26:07.018321Z\"},{\"accountId\":113972220,\"actionsSatisfied\":null,\"applicationCategoryLabels\":[\"Other\"],\"applicationLabels\":[\"Connexion Bureau à distance\",\"Explorateur Windows\",\"Paramètres\",\"Virtual Machine Connection\",\"Microsoft Management Console\"],\"createdTimestamp\":\"2026-09-30T09:13:45.398331Z\",\"creatorId\":0,\"editedSatisfied\":null,\"endTimestamp\":\"2026-09-30T09:05:21.011Z\",\"id\":\"01a0f197-62b6-73ba-a7b8-4dbe9e7fe655\",\"issue\":null,\"issueEdited\":false,\"issueSatisfied\":null,\"issueTypeLabels\":[\"Application management\",\"User guidance\"],\"labelsEdited\":false,\"language\":\"fr\",\"name\":\"Gestion d'une machine virtuelle Hyper-V via Bureau à distance\",\"operatingSystem\":\"Windows\",\"paragraphSatisfied\":null,\"processing\":false,\"sessionId\":\"5974e0a1-80e1-43ec-a307-88edb2790652\",\"sessionReportType\":\"RemoteSupportActive\",\"solution\":null,\"solutionEdited\":false,\"solutionSatisfied\":null,\"startTimestamp\":\"2026-09-30T08:14:02.932Z\",\"steps\":[{\"action\":\"Ouverture de **Connexion Bureau à distance** et interaction avec la fenêtre de session distante.\",\"application\":\"Connexion Bureau à distance\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clique sur les boutons **Niveau inférieur** et **Agrandir** pour ajuster la taille de la fenêtre Bureau à distance.\",\"application\":\"Connexion Bureau à distance\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture de **Explorateur Windows** et double-clic sur l'icône **Gestionnaire Hyper-V** pour lancer le gestionnaire.\",\"application\":\"Explorateur Windows\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clic droit sur la machine virtuelle **SRVRDS** et sélection de **Arrêter...** pour lancer l'arrêt.\",\"application\":\"Explorateur Windows\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture puis fermeture de l'application **Paramètres**.\",\"application\":\"Paramètres\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Accès au **Gestionnaire Hyper-V** dans la **Microsoft Management Console**, ouverture du menu contextuel de la machine virtuelle **SRVRDS** et sélection de **Paramètres...**.\",\"application\":\"Microsoft Management Console\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Navigation vers les paramètres **Mémoire** de la machine virtuelle puis clic sur **Annuler** pour quitter sans modification.\",\"application\":\"Microsoft Management Console\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Fermeture de la session Bureau à distance par clic sur **Fermer** et confirmation avec **OK**.\",\"application\":\"Connexion Bureau à distance\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Retour au **Gestionnaire Hyper-V**, ouverture du menu contextuel de la machine virtuelle **SRVRDS**, sélection de **Paramètres...** puis fermeture de la fenêtre des paramètres.\",\"application\":\"Microsoft Management Console\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture de **Virtual Machine Connection** pour la machine virtuelle **SRVRDS**, accès au menu **Paramètres...** puis fermeture de la fenêtre des paramètres.\",\"application\":\"Virtual Machine Connection\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clic sur le bouton **Arrêter** pour tenter d'arrêter la machine virtuelle, choix de **Ne pas arrêter** pour annuler, puis clic sur **Enregistrer** pour sauvegarder l'état de la machine virtuelle.\",\"application\":\"Virtual Machine Connection\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Accès au menu **Fichier**, sélection de **Paramètres...**, navigation vers **Mémoire** et clic sur **OK** pour confirmer les paramètres.\",\"application\":\"Virtual Machine Connection\",\"commands\":\"\",\"executionResult\":null}],\"stepsEdited\":false,\"summary\":\"L'utilisateur a géré à distance la machine virtuelle **SRVRDS** à l'aide du **Gestionnaire Hyper-V** et de **Virtual Machine Connection** au cours d'une session **Bureau à distance**. Il a tenté de **l'arrêter et de modifier les paramètres**, notamment en accédant et en vérifiant les paramètres de mémoire. La session a inclus l'enregistrement de l'état de la machine virtuelle et la navigation dans différents menus de configuration, mais aucun changement n'a été apporté aux paramètres de mémoire.\",\"summaryEdited\":false,\"tagsSatisfied\":null,\"updatedTimestamp\":\"2026-09-30T09:15:06.222728Z\"},{\"accountId\":81168664,\"actionsSatisfied\":null,\"applicationCategoryLabels\":[\"Productivity tools\",\"Business applications\",\"Web browsers\"],\"applicationLabels\":[\"Adobe Acrobat\",\"Windows Explorer\",\"Microsoft Edge\"],\"createdTimestamp\":\"2026-09-30T08:29:37.130629Z\",\"creatorId\":0,\"editedSatisfied\":null,\"endTimestamp\":\"2026-09-30T08:28:58.112Z\",\"id\":\"01a0f16e-f9ea-782b-b49e-2f3f45215d9a\",\"issue\":null,\"issueEdited\":false,\"issueSatisfied\":null,\"issueTypeLabels\":[\"User guidance\"],\"labelsEdited\":false,\"language\":\"fr\",\"name\":\"Création et activation de comptes clients et gestion de documents sur les portails Cegid et Shine\",\"operatingSystem\":\"Windows\",\"paragraphSatisfied\":null,\"processing\":false,\"sessionId\":\"be0d10ea-79b0-4d3b-9c8e-ab5bd10c6f8c\",\"sessionReportType\":\"RemoteSupportActive\",\"solution\":null,\"solutionEdited\":false,\"solutionSatisfied\":null,\"startTimestamp\":\"2026-09-30T08:04:48.014Z\",\"steps\":[{\"action\":\"Ouverture de documents et de fenêtres de navigateur depuis la barre des tâches, notamment la **Base de connaissances client**, l'**Attestation employeur FRANCE TRAVAIL** et la **Synthèse des attestations employeurs**.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Navigation entre plusieurs onglets liés à Cegid, dont **Gestion des comptes | Clés d'API**, et accès à la page de gestion des **Clés d'API**.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Accès au bureau et ouverture du document **Votre cle api.docx**.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture de documents PDF tels que **180123.pdf** et navigation dans d'autres fichiers pertinents.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture d'un nouvel onglet, saisie de l'URL 'leportail.cegid.com/cpa/accueil' dans la barre d'adresse, puis appui sur **ENTREE** pour accéder au site.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clique sur le bouton **VALIDER** deux fois pour poursuivre sur le portail Cegid.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture du menu et sélection du lien **Clients** pour accéder à la gestion des clients.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Navigation vers la page **Portefeuille clients** et clic sur **Ajouter** pour créer un nouveau client.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Saisie des informations du client en remplissant le champ **Nom** avec '[PERSON_NAME]', le champ **E-mail** avec [EMAIL], et le champ **Téléphone** avec [PHONE_NUMBER], puis activation de la case **Contact principal** et clic sur **Enregistrer**.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Activation du nouveau client par clic sur **Activer** et envoi des informations via **Envoyer par [PERSON_NAME]**.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Vérification de la boîte de réception pour l'e-mail de confirmation, actualisation de la liste des conversations et ouverture du mail d'activation de CEGID.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clic sur le lien d'activation dans l'e-mail, définition et confirmation du mot de passe, saisie du nom d'utilisateur, puis clic sur **Enregistrer** pour finaliser la création du compte.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Acceptation des cookies du site en cliquant sur **Tout accepter**, puis activation de l'outil de facturation électronique via **Activer gratuitement**.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Démarrage de l'intégration en cliquant sur **Commencer**, saisie du numéro SIREN/SIRET, remplissage du champ **Nom** avec [PERSON_NAME], puis clic sur **Continuer**.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Navigation dans les dossiers pour localiser et ouvrir le fichier **Passeport [PERSON_NAME].pdf**.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clic sur **Ajouter votre passeport**, collage du chemin du fichier, sélection de **Passeport [PERSON_NAME].pdf** et clic sur **Ouvrir** pour télécharger le document.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Confirmation du téléchargement par clic sur **Confirmer**, puis passage à la signature en cliquant sur **Passer à la signature**, **COMMENCER**, **CONTINUER** et **CLIQUER POUR SIGNER**.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Téléchargement du document signé en cliquant sur **TÉLÉCHARGER LE DOCUMENT**.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture du document PDF signé et fermeture après vérification.\",\"application\":\"Adobe Acrobat\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Création d'un raccourci sur le bureau par clic droit, sélection de **Raccourci**, collage de l'URL de téléchargement du portail Shine, nommage '[PERSONAL_MESSAGE]' et clic sur **Terminer**.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Double-clic sur le nouveau raccourci '[PERSONAL_MESSAGE]' pour ouvrir la page de téléchargement du portail Shine.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Accès aux sections **Dépenses** et **Reçus** sur le portail Shine et consultation de la liste des **E-factures**.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Retour sur le portail France Travail, remplissage des champs **Siret**, **Nom** et **Prénom**, définition du mot de passe, puis clic sur **Je me connecte** et **Bouton suivant** pour continuer.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Accès au formulaire d'attestation en ligne, clic sur **Modifier l'attestation [ID]** et affichage des détails de l'attestation.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Saisie du temps de travail du premier mois dans le champ **Temps travaillé du mois 1**.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Sélection du type de prime ou d'indemnité pour le premier mois et saisie de la date de paiement dans le champ **Date de paiement du mois 1**.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null}],\"stepsEdited\":false,\"summary\":\"L'utilisateur a créé et activé un nouveau compte client sur le portail **Cegid**, en téléchargeant et signant les documents requis. Il a également configuré l'accès au portail **Shine** en créant un raccourci sur le bureau et a exploré les sections **Dépenses**, **Reçus** et **E-factures**. Par ailleurs, il a complété des formulaires et géré des attestations sur le portail **France Travail**. Divers documents ont été ouverts, téléchargés et vérifiés tout au long du processus.\",\"summaryEdited\":false,\"tagsSatisfied\":null,\"updatedTimestamp\":\"2026-09-30T08:30:47.835704Z\"},{\"accountId\":113972220,\"actionsSatisfied\":null,\"applicationCategoryLabels\":[\"Productivity tools\",\"Communication tools\",\"Other\"],\"applicationLabels\":[\"Connexion Bureau à distance\",\"TeamViewer\",\"Microsoft Outlook\"],\"createdTimestamp\":\"2026-09-30T07:44:22.498458Z\",\"creatorId\":0,\"editedSatisfied\":null,\"endTimestamp\":\"2026-09-30T07:43:57.949Z\",\"id\":\"01a0f145-8de2-74b3-a399-39c81f2b4a3f\",\"issue\":null,\"issueEdited\":false,\"issueSatisfied\":null,\"issueTypeLabels\":[\"User guidance\"],\"labelsEdited\":false,\"language\":\"fr\",\"name\":\"Gestion des calendriers partagés dans Microsoft Outlook via Bureau à distance\",\"operatingSystem\":\"Windows\",\"paragraphSatisfied\":null,\"processing\":false,\"sessionId\":\"1baedb3e-4386-4e72-ae73-3a653d5378a0\",\"sessionReportType\":\"RemoteSupportActive\",\"solution\":null,\"solutionEdited\":false,\"solutionSatisfied\":null,\"startTimestamp\":\"2026-09-30T07:41:08.073Z\",\"steps\":[{\"action\":\"Ouverture de **Connexion Bureau à distance** et accès à la session distante sur [IP_NUMBER].\",\"application\":\"Connexion Bureau à distance\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Passage à **Microsoft Outlook** et navigation vers la vue **Calendrier**.\",\"application\":\"Microsoft Outlook\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Navigation dans les sections **Contacts** et **Courrier** via le volet des dossiers.\",\"application\":\"Microsoft Outlook\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Accès à l'onglet **Fichier** et consultation des **Paramètres du compte**.\",\"application\":\"Microsoft Outlook\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Début de rédaction d'un nouveau message en cliquant sur **Nouveau courrier**, ouverture du carnet d'adresses avec **À**, puis annulation de l'opération.\",\"application\":\"Microsoft Outlook\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Retour à la vue **Calendrier** et ouverture du menu contextuel des **calendriers partagés**.\",\"application\":\"Microsoft Outlook\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ajout d'un calendrier partagé en sélectionnant **Ajouter un calendrier** puis **À partir du carnet d’adresses...**, validation avec **OK**.\",\"application\":\"Microsoft Outlook\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Suppression de deux calendriers partagés en effectuant un clic droit sur chaque calendrier, sélection de **Supprimer le calendrier** et confirmation avec **Oui**.\",\"application\":\"Microsoft Outlook\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Brève utilisation de **TeamViewer** et interaction avec l'interface.\",\"application\":\"TeamViewer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Retour à la session **Connexion Bureau à distance**.\",\"application\":\"Connexion Bureau à distance\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Retour dans **Microsoft Outlook** en restant sur la vue **Calendrier**.\",\"application\":\"Microsoft Outlook\",\"commands\":\"\",\"executionResult\":null}],\"stepsEdited\":false,\"summary\":\"L'utilisateur a **géré des calendriers partagés** dans **Microsoft Outlook** lors d'une session Bureau à distance. Il a **ajouté un calendrier partagé** depuis le carnet d'adresses et **supprimé deux calendriers partagés** après confirmation. La session a impliqué une navigation dans les sections Calendrier, Contacts, Courrier et Paramètres du compte d'Outlook, ainsi qu'une brève interaction avec **TeamViewer**. Aucune difficulté n'a été rencontrée pendant ces opérations.\",\"summaryEdited\":false,\"tagsSatisfied\":null,\"updatedTimestamp\":\"2026-09-30T07:46:30.680721Z\"},{\"accountId\":113972220,\"actionsSatisfied\":null,\"applicationCategoryLabels\":[\"Web browsers\",\"Business applications\",\"Communication tools\",\"Other\"],\"applicationLabels\":[\"TeamViewer\",\"Google Chrome\",\"Explorateur Windows\",\"Microsoft Outlook\",\"iPrint&Scan\",\"InstUI\"],\"createdTimestamp\":\"2026-09-30T07:20:35.281192Z\",\"creatorId\":0,\"editedSatisfied\":null,\"endTimestamp\":\"2026-09-30T07:20:23.073Z\",\"id\":\"01a0f12f-c6d1-710e-a09b-88731545760c\",\"issue\":null,\"issueEdited\":false,\"issueSatisfied\":null,\"issueTypeLabels\":[\"Application management\",\"User guidance\",\"Hardware\"],\"labelsEdited\":false,\"language\":\"fr\",\"name\":\"Création d’un compte OVHcloud et installation du scanner Brother ADS-1700W\",\"operatingSystem\":\"Windows\",\"paragraphSatisfied\":null,\"processing\":false,\"sessionId\":\"010bd87d-4123-4508-ab62-da29ec580698\",\"sessionReportType\":\"RemoteSupportActive\",\"solution\":null,\"solutionEdited\":false,\"solutionSatisfied\":null,\"startTimestamp\":\"2026-09-30T07:06:51.726Z\",\"steps\":[{\"action\":\"Ouverture de **TeamViewer** et acceptation de la politique de confidentialité en cliquant sur **Tout accepter**.\",\"application\":\"TeamViewer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture de **Google Chrome** et accès à l’**espace client OVHcloud** pour commencer la création du compte.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clique sur **Mon compte client** puis sélectionne **Créer un compte** pour démarrer la création du compte OVHcloud.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Acceptation des cookies du site en cliquant sur **Accepter**.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Sélection de **France** comme pays et **OVHcloud France (Français)** comme langue, puis validation en cliquant sur **Valider**.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Saisie de l’adresse email dans le champ **Email** pour enregistrer le nouveau compte.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Saisie et confirmation du mot de passe dans le champ **Mot de passe** pour le nouveau compte.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clique sur **Créer un compte** pour valider l’inscription.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture de **Microsoft Outlook** pour vérifier l’email de confirmation du compte OVHcloud.\",\"application\":\"Microsoft Outlook\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Recherche et ouverture de l’email d’OVHcloud avec l’objet [PERSONAL_MESSAGE].\",\"application\":\"Microsoft Outlook\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Retour sur **Google Chrome** pour finaliser la vérification du compte et la configuration du profil en saisissant les informations de société et personnelles, dont [ID], [PERSON_NAME] et [PHONE_NUMBER].\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Sélection du type de compte **Entreprise**, saisie des informations requises, puis validation en cliquant sur **Valider**.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Accès à la section **Web Cloud** puis clic sur **Emails** pour commander un nouveau service de messagerie.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clique sur **Commander** pour lancer l’achat du service sélectionné.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Recherche d’un nom de domaine, clic sur **Rechercher**, puis sur **Acheter** et **Poursuivre la commande** pour avancer dans les étapes de commande.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Modification des informations de contact si nécessaire, puis validation en cliquant sur **Valider**, **Continuer** et **Payer** pour accéder au paiement.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Sélection de **Carte bancaire** comme moyen de paiement, saisie des coordonnées bancaires et autorisation du paiement en cliquant sur **Payer**.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Recherche de 'brother ads 1700w driver' et accès au site **Brother** pour télécharger les pilotes nécessaires.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Acceptation du contrat de licence et lancement du téléchargement du pilote **Brother ADS-1700W**.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Lancement de l’**installateur Brother** et progression dans les étapes d’installation, acceptation du contrat de licence et choix du type de connexion.\",\"application\":\"InstUI\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Accès au bureau et gestion des raccourcis Brother et autres applications selon les besoins.\",\"application\":\"Explorateur Windows\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture de **Brother iPrint&Scan**, ajout du périphérique **ADS-1700W** et confirmation de la connexion.\",\"application\":\"iPrint&Scan\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Démarrage d’une numérisation en cliquant sur **Numérisation**, puis enregistrement du document numérisé sur l’ordinateur.\",\"application\":\"iPrint&Scan\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Création d’un nouveau dossier sur le bureau pour organiser les documents numérisés.\",\"application\":\"Explorateur Windows\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Définition du dossier par défaut pour l’enregistrement des numérisations en sélectionnant le nouveau dossier et en validant le choix.\",\"application\":\"iPrint&Scan\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Numérisation d’un autre document et sauvegarde dans le dossier sélectionné.\",\"application\":\"iPrint&Scan\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture du dossier contenant les documents numérisés et consultation du nouveau fichier PDF créé.\",\"application\":\"Explorateur Windows\",\"commands\":\"\",\"executionResult\":null}],\"stepsEdited\":false,\"summary\":\"L’utilisateur a **créé un compte OVHcloud**, effectué la vérification et commandé un service de messagerie. Il a ensuite **téléchargé et installé le pilote Brother ADS-1700W**, configuré l’appareil avec **iPrint&Scan**, puis réalisé plusieurs numérisations en enregistrant les documents dans un nouveau dossier. Le processus comprenait l’autorisation de paiement et la gestion des fichiers numérisés sur le bureau.\",\"summaryEdited\":false,\"tagsSatisfied\":null,\"updatedTimestamp\":\"2026-09-30T07:22:16.237154Z\"},{\"accountId\":83000983,\"actionsSatisfied\":null,\"applicationCategoryLabels\":[\"Business applications\",\"Other\"],\"applicationLabels\":[\"Print driver host for applications\",\"Sage Batigest Connect\",\"Windows Explorer\",\"Google Chrome\"],\"createdTimestamp\":\"2026-09-30T07:13:36.180175Z\",\"creatorId\":0,\"editedSatisfied\":null,\"endTimestamp\":\"2026-09-30T07:12:35.745Z\",\"id\":\"01a0f129-61b4-70c5-9f68-5aaa8995031f\",\"issue\":null,\"issueEdited\":false,\"issueSatisfied\":null,\"issueTypeLabels\":[\"Application management\",\"User guidance\"],\"labelsEdited\":false,\"language\":\"fr\",\"name\":\"Gestion du formatage et de l'impression des documents dans Sage Batigest Connect\",\"operatingSystem\":\"Windows\",\"paragraphSatisfied\":null,\"processing\":false,\"sessionId\":\"7d2eca0e-2e57-4410-8887-8a4af6d08e5f\",\"sessionReportType\":\"RemoteSupportActive\",\"solution\":null,\"solutionEdited\":false,\"solutionSatisfied\":null,\"startTimestamp\":\"2026-09-30T07:04:39.448Z\",\"steps\":[{\"action\":\"Ouverture de **Google Chrome** et clic sur le bouton **Batigest Connect** pour accéder à l'application.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Passage à **Sage Batigest Connect** et sélection de l'imprimante **Brother MFC-J6940DW** dans la liste.\",\"application\":\"Sage Batigest Connect\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Sélection du type de document en cliquant sur **Devis standard** et **Devis standard Autoliquidation**.\",\"application\":\"Sage Batigest Connect\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Choix de **Microsoft Print to PDF** comme option d'impression alternative.\",\"application\":\"Sage Batigest Connect\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Fermeture de la fenêtre du document en double-cliquant sur la barre de titre puis en cliquant deux fois sur le bouton **Fermer**.\",\"application\":\"Sage Batigest Connect\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clic droit sur l'icône de bureau **Batigest Connect** et sélection de **Exécuter en tant qu'administrateur** pour relancer l'application avec les droits élevés.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Double-clic sur l'icône de bureau **Batigest Connect** pour lancer l'application.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Confirmation de l'action en cliquant sur le bouton **OK** dans l'application.\",\"application\":\"Sage Batigest Connect\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ajustement des paramètres d'impression en sélectionnant l'orientation **Portrait** puis en cliquant sur **OK**.\",\"application\":\"Print driver host for applications\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Fermeture de la fenêtre des paramètres d'impression en cliquant sur le bouton **Fermer**.\",\"application\":\"Sage Batigest Connect\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture du dialogue d'impression du document avec le raccourci clavier **CTRL + P**.\",\"application\":\"Sage Batigest Connect\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Accès aux options de formatage en effectuant un clic droit puis en sélectionnant **Saut de page avant** dans le menu contextuel.\",\"application\":\"Sage Batigest Connect\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Utilisation répétée des raccourcis **CTRL + P** et **F9** pour interagir avec le document et ouvrir les dialogues d'impression selon les besoins.\",\"application\":\"Sage Batigest Connect\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Accès et application des options de **Mise en forme** à plusieurs reprises, validation avec le bouton **OK** et sélection de **Tranche de niveau 2** si nécessaire.\",\"application\":\"Sage Batigest Connect\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Modification de la structure du document en effectuant un clic droit puis en sélectionnant **Colonne non saisissable** dans le menu contextuel.\",\"application\":\"Sage Batigest Connect\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ajout d'une colonne **Tva** au document via le menu contextuel.\",\"application\":\"Sage Batigest Connect\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Enregistrement du document en effectuant un clic droit puis en sélectionnant **Enregistrer** dans le menu contextuel.\",\"application\":\"Sage Batigest Connect\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ajout d'une colonne **Déboursé** et répétition du processus pour rendre les colonnes non modifiables et enregistrer le document.\",\"application\":\"Sage Batigest Connect\",\"commands\":\"\",\"executionResult\":null}],\"stepsEdited\":false,\"summary\":\"L'utilisateur a géré et mis en forme un document dans **Sage Batigest Connect**. Il a sélectionné des imprimantes, ajusté les paramètres d'impression et appliqué diverses options de formatage telles que **Saut de page avant**, **Tranche de niveau 2**, et ajouté des colonnes comme **Tva** et **Déboursé**. L'application a été relancée avec les droits administrateur, puis le document a été enregistré après modifications. Plusieurs dialogues d'impression et actions de mise en forme ont été réalisés au cours de la session.\",\"summaryEdited\":false,\"tagsSatisfied\":null,\"updatedTimestamp\":\"2026-09-30T07:15:09.134006Z\"},{\"accountId\":113972220,\"actionsSatisfied\":null,\"applicationCategoryLabels\":[\"Productivity tools\",\"Other\"],\"applicationLabels\":[\"Windows Explorer\",\"PDF-XChange Viewer\",\"Microsoft Outlook\"],\"createdTimestamp\":\"2026-09-30T06:55:33.688264Z\",\"creatorId\":0,\"editedSatisfied\":null,\"endTimestamp\":\"2026-09-30T06:55:25.281Z\",\"id\":\"01a0f118-dd38-7268-a732-0e1137cda69e\",\"issue\":null,\"issueEdited\":false,\"issueSatisfied\":null,\"issueTypeLabels\":[\"User guidance\"],\"labelsEdited\":false,\"language\":\"fr\",\"name\":\"Suppression des fichiers et icônes de télémaintenance avec l’Explorateur Windows\",\"operatingSystem\":\"Windows\",\"paragraphSatisfied\":null,\"processing\":false,\"sessionId\":\"18789286-c741-47e5-8d49-1d540d5440b1\",\"sessionReportType\":\"RemoteSupportActive\",\"solution\":null,\"solutionEdited\":false,\"solutionSatisfied\":null,\"startTimestamp\":\"2026-09-30T06:54:53.788Z\",\"steps\":[{\"action\":\"Fenêtre **Microsoft Outlook** réduite.\",\"application\":\"Microsoft Outlook\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture de l’**Explorateur Windows** et sélection de l’icône du bureau **Telemaintenance-IBS-1**, puis suppression.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Accès au dossier **Téléchargements**, sélection du fichier **telemaintenance-ibs (60)**, copie puis déplacement dans la **Corbeille**.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Sélection de l’icône du bureau **telemaintenance-ibs (53)** et suppression.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Recherche de 'telemaintena' dans le dossier **Téléchargements**, sélection de tous les éléments correspondant à **telemaintenance-ibs (55)**, puis suppression.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Fermeture de la fenêtre **Explorateur Windows**.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clic sur l’icône du bureau **telemaintenance-ibs (60)** depuis **PDF-XChange Viewer**.\",\"application\":\"PDF-XChange Viewer\",\"commands\":\"\",\"executionResult\":null}],\"stepsEdited\":false,\"summary\":\"L’utilisateur a supprimé plusieurs fichiers **telemaintenance-ibs** et icônes du bureau à l’aide de l’**Explorateur Windows**. Les fichiers ont été retirés des dossiers **Bureau** et **Téléchargements**, certains ayant été déplacés vers la **Corbeille**. L’utilisateur a également recherché et supprimé des fichiers correspondants dans le dossier Téléchargements. Ensuite, une interaction avec **PDF-XChange Viewer** a eu lieu en cliquant sur une icône de télémaintenance sur le bureau.\",\"summaryEdited\":false,\"tagsSatisfied\":null,\"updatedTimestamp\":\"2026-09-30T06:56:53.510868Z\"},{\"accountId\":113972220,\"actionsSatisfied\":null,\"applicationCategoryLabels\":[\"Communication tools\",\"Other\"],\"applicationLabels\":[\"Windows Explorer\",\"PDF-XChange Viewer\",\"Microsoft Outlook\"],\"createdTimestamp\":\"2026-09-30T06:54:47.831917Z\",\"creatorId\":0,\"editedSatisfied\":null,\"endTimestamp\":\"2026-09-30T06:54:37.125Z\",\"id\":\"01a0f118-2a17-7d50-9678-cff6db6206f8\",\"issue\":null,\"issueEdited\":false,\"issueSatisfied\":null,\"issueTypeLabels\":[\"User guidance\"],\"labelsEdited\":false,\"language\":\"fr\",\"name\":\"Navigation et gestion des emails dans Microsoft Outlook\",\"operatingSystem\":\"Windows\",\"paragraphSatisfied\":null,\"processing\":false,\"sessionId\":\"d04a4156-ac17-44a0-b511-d00dc8bcc837\",\"sessionReportType\":\"RemoteSupportActive\",\"solution\":null,\"solutionEdited\":false,\"solutionSatisfied\":null,\"startTimestamp\":\"2026-09-30T06:53:11.136Z\",\"steps\":[{\"action\":\"Ouverture de **PDF-XChange Viewer** pour consulter un document PDF.\",\"application\":\"PDF-XChange Viewer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Utilisation de **l’Explorateur Windows** pour accéder aux fichiers et lancer des applications.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture de **Microsoft Outlook** pour gérer les emails.\",\"application\":\"Microsoft Outlook\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Navigation dans différents dossiers tels que **Migrated_16-[NUMBER]**, **DOSSIERS**, **Boîte d'envoi**, **Brouillons**, **Courrier indésirable**, **Données partagées**, **Éléments envoyés** et **Éléments supprimés** pour consulter les emails.\",\"application\":\"Microsoft Outlook\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Sélection d’emails avec pièces jointes provenant de différents expéditeurs, dont [PERSON_NAME] - EPC, et consultation de leur contenu.\",\"application\":\"Microsoft Outlook\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Utilisation du raccourci **CTRL + A** pour sélectionner tous les éléments d’une liste.\",\"application\":\"Microsoft Outlook\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Accès au menu contextuel du dossier **Migrated_16-[NUMBER]** et fermeture via l’option **Fermer « Migrated_16-[NUMBER]... »**.\",\"application\":\"Microsoft Outlook\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Poursuite de la navigation dans d’autres dossiers tels que **ACTION LOGEMENT**, **ANCV**, **ASSURANCES** et **BILAN 21-22** pour consulter d’autres emails.\",\"application\":\"Microsoft Outlook\",\"commands\":\"\",\"executionResult\":null}],\"stepsEdited\":false,\"summary\":\"L'utilisateur a **consulté des emails et des pièces jointes** dans plusieurs dossiers de **Microsoft Outlook**. Il a utilisé **PDF-XChange Viewer** pour ouvrir un document PDF et **l’Explorateur Windows** pour accéder à des fichiers. L'utilisateur a **sélectionné tous les éléments** d’un dossier avec **CTRL + A** et a **fermé le dossier Migrated_16-[NUMBER]** via le menu contextuel. Il a poursuivi la consultation des emails dans d’autres dossiers sans rencontrer de problème.\",\"summaryEdited\":false,\"tagsSatisfied\":null,\"updatedTimestamp\":\"2026-09-30T06:55:30.273227Z\"},{\"accountId\":113972220,\"actionsSatisfied\":null,\"applicationCategoryLabels\":[\"Business applications\",\"Web browsers\"],\"applicationLabels\":[\"Microsoft Edge\",\"Veeam Backup and Replication\"],\"createdTimestamp\":\"2026-09-30T06:46:02.031166Z\",\"creatorId\":0,\"editedSatisfied\":null,\"endTimestamp\":\"2026-09-30T06:45:55.304Z\",\"id\":\"01a0f110-242f-7018-b8c0-179be4213d48\",\"issue\":null,\"issueEdited\":false,\"issueSatisfied\":null,\"issueTypeLabels\":[\"System configuration\",\"User guidance\"],\"labelsEdited\":false,\"language\":\"fr\",\"name\":\"Gestion des droits d'accès aux dossiers partagés via l'interface web\",\"operatingSystem\":\"Windows\",\"paragraphSatisfied\":null,\"processing\":false,\"sessionId\":\"e84af3c3-7960-4885-bcf2-bbf6460a6118\",\"sessionReportType\":\"RemoteSupportActive\",\"solution\":null,\"solutionEdited\":false,\"solutionSatisfied\":null,\"startTimestamp\":\"2026-09-30T06:45:12.836Z\",\"steps\":[{\"action\":\"Ouverture de **Veeam Backup and Replication** et validation avec le bouton **OK**.\",\"application\":\"Veeam Backup and Replication\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Lancement de **Microsoft Edge** depuis Veeam Backup and Replication.\",\"application\":\"Veeam Backup and Replication\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Accès à l'interface web via **[IP_NUMBER]:5000**.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clique sur le bouton **Connexion** et saisie du mot de passe pour se connecter.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture du **Panneau de configuration** depuis le menu.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Sélection de l'onglet **Utilisateur** pour afficher les paramètres utilisateurs.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Accès à la section **Dossier partagé** depuis le menu.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Recherche et double-clic sur le dossier partagé **ARCHIVES Volume 1**.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clic droit sur **ARCHIVES Volume 1** puis sélection de **Modifier** dans le menu.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Passage à l'onglet **Général** dans la fenêtre de modification.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Activation de la case à cocher **Masquer les sous-dossiers et les fichiers des utilisateurs sans autorisations**.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clique sur le bouton **Sauvegarder** pour appliquer les modifications.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Retour dans **Veeam Backup and Replication** après la configuration.\",\"application\":\"Veeam Backup and Replication\",\"commands\":\"\",\"executionResult\":null}],\"stepsEdited\":false,\"summary\":\"L'utilisateur a **modifié les droits d'accès aux dossiers partagés** à partir d'une interface web accessible via **Microsoft Edge**. Après s'être connecté, il a accédé au dossier partagé **ARCHIVES Volume 1** et activé l'option permettant de **masquer les sous-dossiers et fichiers aux utilisateurs non autorisés**. Les modifications ont été **enregistrées** et l'utilisateur est retourné dans **Veeam Backup and Replication** une fois la configuration terminée.\",\"summaryEdited\":false,\"tagsSatisfied\":null,\"updatedTimestamp\":\"2026-09-30T06:47:31.362696Z\"},{\"accountId\":81168664,\"actionsSatisfied\":null,\"applicationCategoryLabels\":[\"Web browsers\",\"Business applications\",\"Other\"],\"applicationLabels\":[\"Citrix HDX Engine\",\"Windows Explorer\",\"Microsoft Edge\"],\"createdTimestamp\":\"2026-09-29T15:43:24.274102Z\",\"creatorId\":0,\"editedSatisfied\":null,\"endTimestamp\":\"2026-09-29T15:42:59.462Z\",\"id\":\"01a0edd5-c271-7be4-9ec1-73f06d010a67\",\"issue\":null,\"issueEdited\":false,\"issueSatisfied\":null,\"issueTypeLabels\":[\"User guidance\"],\"labelsEdited\":false,\"language\":\"fr\",\"name\":\"Soumission du formulaire d'attestation employeur sur le portail des déclarations sociales\",\"operatingSystem\":\"Windows\",\"paragraphSatisfied\":null,\"processing\":false,\"sessionId\":\"12605bac-eb23-4a6f-9c55-2c833bffdc75\",\"sessionReportType\":\"RemoteSupportActive\",\"solution\":null,\"solutionEdited\":false,\"solutionSatisfied\":null,\"startTimestamp\":\"2026-09-29T15:36:22.744Z\",\"steps\":[{\"action\":\"Ouverture de **Microsoft Edge** et navigation vers le portail officiel des déclarations sociales.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Utilisation de la **barre de recherche** pour rechercher '[PERSONAL_MESSAGE]' sur le portail.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clique sur le bouton **Bouton suivant** pour continuer.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clique sur le lien **Saisie du formulaire en ligne de l'attestation employeur** pour accéder au formulaire.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Acceptation de tous les cookies en cliquant sur **Tout accepter** et validation de l'information en cliquant sur **J'ai compris**.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Sélection du filtre de recherche **par date de dernière modification antérieure ou égale** et saisie d'une date dans le champ **Saisissez la date de dernière modification au format jj/mm/aaaa**.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Passage à **Windows Explorer** pour accéder au raccourci de l'application de paie.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture de **Cegid Quadra Paie** via **Citrix HDX Engine** pour consulter les données de paie.\",\"application\":\"Citrix HDX Engine\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Alternance entre **Windows Explorer**, **Cegid Quadra Paie** et d'autres fenêtres ouvertes pour consulter ou rassembler les informations nécessaires.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Retour sur **Microsoft Edge** pour poursuivre la saisie du formulaire d'attestation employeur.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null}],\"stepsEdited\":false,\"summary\":\"L'utilisateur a **accédé au portail des déclarations sociales** et a commencé la soumission d'un **formulaire d'attestation employeur**. Il a **recherché des informations pertinentes**, accepté les cookies et appliqué un filtre de date pour retrouver des documents. L'utilisateur a ensuite **ouvert l'application de paie Cegid Quadra Paie via Citrix HDX Engine** pour consulter les données de paie, alternant entre les applications afin de rassembler les informations nécessaires avant de poursuivre la soumission du formulaire.\",\"summaryEdited\":false,\"tagsSatisfied\":null,\"updatedTimestamp\":\"2026-09-29T15:45:03.669286Z\"},{\"accountId\":113972220,\"actionsSatisfied\":null,\"applicationCategoryLabels\":[\"Productivity tools\",\"Other\"],\"applicationLabels\":[\"Credential Manager UI Host\",\"Windows Explorer\",\"Remote Desktop Connection\",\"Outil d’arrêt et d’annotation Windows\"],\"createdTimestamp\":\"2026-09-29T15:11:08.602443Z\",\"creatorId\":0,\"editedSatisfied\":null,\"endTimestamp\":\"2026-09-29T15:09:49.590Z\",\"id\":\"01a0edb8-393a-75c4-aa40-2f64a39f38d3\",\"issue\":null,\"issueEdited\":false,\"issueSatisfied\":null,\"issueTypeLabels\":[\"User guidance\",\"Authentication and access\"],\"labelsEdited\":false,\"language\":\"fr\",\"name\":\"Connexion à un bureau distant via l’Explorateur Windows et le Gestionnaire d’identifiants\",\"operatingSystem\":\"Windows\",\"paragraphSatisfied\":null,\"processing\":false,\"sessionId\":\"d879a029-6447-4ccf-b6d7-ad6794c903ec\",\"sessionReportType\":\"RemoteSupportActive\",\"solution\":null,\"solutionEdited\":false,\"solutionSatisfied\":null,\"startTimestamp\":\"2026-09-29T15:09:14.926Z\",\"steps\":[{\"action\":\"Ouverture de l’**outil d’annotation d’arrêt** et clic sur le bouton **Annuler** pour interrompre l’opération.\",\"application\":\"Outil d’arrêt et d’annotation Windows\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Retour sur le bureau via l’**Explorateur Windows** et double-clic sur l’icône **SRVRDS** pour lancer une session de bureau distant.\",\"application\":\"Explorateur Windows\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Saisie du [PASSWORD] dans le champ **Mot de passe** et validation pour poursuivre la connexion au bureau distant.\",\"application\":\"Gestionnaire d’identifiants UI Host\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture de **Remote Desktop Connection** et connexion au système distant nommé **SRVRDS**.\",\"application\":\"Remote Desktop Connection\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Interaction avec la session de bureau distant par un clic droit dans la fenêtre de capture d’entrée.\",\"application\":\"Remote Desktop Connection\",\"commands\":\"\",\"executionResult\":null}],\"stepsEdited\":false,\"summary\":\"L’utilisateur a **démarré une session de bureau distant** sur le système **SRVRDS**. Après avoir annulé une opération dans l’**outil d’annotation d’arrêt**, il a utilisé l’**Explorateur Windows** pour accéder à l’icône du bureau **SRVRDS**. En saisissant un mot de passe dans le **Gestionnaire d’identifiants UI Host**, la connexion au système distant via **Remote Desktop Connection** a été établie avec succès, permettant d’interagir avec la session.\",\"summaryEdited\":false,\"tagsSatisfied\":null,\"updatedTimestamp\":\"2026-09-29T15:11:48.733828Z\"},{\"accountId\":113972220,\"actionsSatisfied\":null,\"applicationCategoryLabels\":[\"Business applications\",\"Web browsers\"],\"applicationLabels\":[\"Connection Manager\",\"Sage Batigest Connect\",\"Windows Explorer\",\"InstallShield Wizard\",\"Microsoft Edge\",\"Firefox\"],\"createdTimestamp\":\"2026-09-30T06:31:54.787429Z\",\"creatorId\":0,\"editedSatisfied\":null,\"endTimestamp\":\"2026-09-29T19:18:17.710Z\",\"id\":\"01a0f103-36a3-748f-8d02-0a7a8b83a975\",\"issue\":\"Les données de l'installation précédente devaient être supprimées pour la réinstallation\",\"issueEdited\":false,\"issueSatisfied\":null,\"issueTypeLabels\":[\"System configuration\",\"Application management\"],\"labelsEdited\":false,\"language\":\"fr\",\"name\":\"Réinstallation et vérification de Sage Batigest Connect\",\"operatingSystem\":\"Windows\",\"paragraphSatisfied\":null,\"processing\":false,\"sessionId\":\"c37e5c32-e700-4808-8fe3-907873255e6c\",\"sessionReportType\":\"RemoteSupportActive\",\"solution\":\"Suppression du dossier Sage avant la réinstallation de Batigest Connect\",\"solutionEdited\":false,\"solutionSatisfied\":null,\"startTimestamp\":\"2026-09-29T14:57:09.496Z\",\"steps\":[{\"action\":\"Ouverture de **Windows Explorer** et navigation vers le dossier d'installation de Batigest Connect.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Double-clic sur **ConnectionManager** pour ouvrir le Batigest Connection Manager.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clique sur **Afficher état** pour vérifier l'état de la connexion dans Batigest Connection Manager.\",\"application\":\"Connection Manager\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Double-clic sur l'icône **Batigest Connect** sur le bureau pour lancer l'application.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Fermeture de l'application en cliquant sur **Fermer** puis confirmation avec **OK**.\",\"application\":\"Sage Batigest Connect\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Navigation vers le dossier d'installation et double-clic sur **Installation poste** pour démarrer l'installation de Batigest Connect.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Suivi des étapes d'installation en cliquant sur **Suivant >**, sélection de **Non** lorsque demandé, puis choix du dossier d'installation.\",\"application\":\"InstallShield Wizard\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Suppression du dossier **Sage** du disque local pour retirer les données de l'installation précédente.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Poursuite de l'installation en cliquant sur **Suivant >**, puis **Installer >**, et finalisation avec **Terminer**.\",\"application\":\"InstallShield Wizard\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture du Batigest Connection Manager et clic sur **Afficher état** pour vérifier la connexion après l'installation.\",\"application\":\"Connection Manager\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture de **Microsoft Edge** et navigation vers **poste-[PERSON_NAME]:443** pour vérifier le point de connexion réseau de Batigest Connect.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clic sur **Avancé** puis sur **Continuer vers poste-[PERSON_NAME] (non sécurisé)** pour accéder au site malgré l'avertissement de sécurité.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Saisie de **poste-[PERSON_NAME]:433/healthbatigest** dans la barre d'adresse et validation pour vérifier le point de contrôle de l'état.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Fermeture du Batigest Connection Manager en cliquant sur **Quitter**.\",\"application\":\"Connection Manager\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Navigation vers le dossier d'installation de Batigest Connect et relance de **ConnectionManager**.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clic sur **Afficher état** pour vérifier à nouveau l'état de la connexion.\",\"application\":\"Connection Manager\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture de **Firefox**, gestion des profils et fermeture des onglets et fenêtres inutiles.\",\"application\":\"Firefox\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clic droit sur l'icône **Batigest Connect** sur le bureau et sélection de **Ouvrir l'emplacement du fichier** pour afficher le dossier d'installation.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Lancement de **Batigest Connect** à plusieurs reprises pour vérifier l'installation et l'accès.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Sélection des dossiers de démonstration et d'entreprise (par exemple, **Exemple Sage - dossier de démonstration**, **SOC01 Imprimerie du Viaduc**) dans l'application.\",\"application\":\"Sage Batigest Connect\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Accès au menu contextuel Windows et sélection de **Arrêter ou se déconnecter** puis **Arrêter** pour éteindre le système.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null}],\"stepsEdited\":false,\"summary\":\"L'utilisateur a **réinstallé Sage Batigest Connect** en supprimant les données de l'installation précédente et en lançant l'installateur. Il a **vérifié l'état de la connexion** via le Batigest Connection Manager et contrôlé les points de connexion réseau dans **Microsoft Edge**. L'utilisateur a **ouvert Batigest Connect à plusieurs reprises** et confirmé l'accès aux dossiers de démonstration et d'entreprise. Enfin, il a **éteint le système** après avoir terminé les étapes d'installation et de vérification.\",\"summaryEdited\":false,\"tagsSatisfied\":null,\"updatedTimestamp\":\"2026-09-30T06:32:36.544025Z\"},{\"accountId\":293069770,\"actionsSatisfied\":null,\"applicationCategoryLabels\":[\"Business applications\",\"Web browsers\",\"Other\"],\"applicationLabels\":[\"InstallScript Setup Launcher Unicode\",\"Connection Manager\",\"Windows Explorer\",\"Microsoft Edge\",\"Batigest Connect\",\"Firefox\"],\"createdTimestamp\":\"2026-09-29T15:18:32.428467Z\",\"creatorId\":0,\"editedSatisfied\":null,\"endTimestamp\":\"2026-09-29T15:14:45.792Z\",\"id\":\"01a0edbe-feec-75f0-91d9-2342f95837c1\",\"issue\":\"Échec du lancement initial de Batigest Connect\",\"issueEdited\":false,\"issueSatisfied\":null,\"issueTypeLabels\":[\"Application management\",\"User guidance\",\"Network\"],\"labelsEdited\":false,\"language\":\"fr\",\"name\":\"Réinstallation et dépannage de l’application réseau Batigest Connect\",\"operatingSystem\":\"Windows\",\"paragraphSatisfied\":null,\"processing\":false,\"sessionId\":\"fc753699-2d1c-4d4c-9d68-78a9bac5af8a\",\"sessionReportType\":\"RemoteSupportActive\",\"solution\":\"Réinstallation de Batigest Connect depuis le réseau et vérification de l’état du serveur\",\"solutionEdited\":false,\"solutionSatisfied\":null,\"startTimestamp\":\"2026-09-29T14:52:01.211Z\",\"steps\":[{\"action\":\"Ouverture de **l’Explorateur Windows** et navigation jusqu’à l’emplacement réseau pour accéder au dossier partagé **Batigest Connect**.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Tentative de lancement de **Batigest Connect** depuis le raccourci sur le bureau.\",\"application\":\"Batigest Connect\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Utilisation de la fenêtre **Batigest - Configuration de la connexion** pour cliquer sur **Afficher état** et d’autres boutons afin de vérifier l’état de la connexion.\",\"application\":\"Connection Manager\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Exploration des dossiers et sous-dossiers réseau, notamment **POSTE-MARIE**, **batigestconnect** et **ConnectionManager**, pour localiser les fichiers d’installation ou de configuration.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture de **Firefox** et gestion des profils utilisateurs en créant et ouvrant un profil.\",\"application\":\"Firefox\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Recherche du fichier d’installation **Installation poste** dans le dossier réseau **batigestconnect** et lancement de l’installateur.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Exécution de l’assistant d’installation **Batigest Connect - InstallShield Wizard**, progression dans les étapes en cliquant sur **Suivant >**, sélection des options, puis sur **Installer >** et **Terminer** pour finaliser l’installation.\",\"application\":\"InstallScript Setup Launcher Unicode\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture de **Microsoft Edge** et navigation vers '[ADDRESS]' et '[ADDRESS]' pour vérifier l’état du serveur, puis clic sur **Avancé** et **Continuer vers poste-marie** pour passer les avertissements de sécurité.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Réouverture de **Batigest - Configuration de la connexion** pour vérifier l’état de la connexion après l’installation.\",\"application\":\"Connection Manager\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Utilisation de **Firefox** pour accéder à '[ADDRESS]', puis clic sur **Continuer vers poste-marie (risqué)** pour passer l’avertissement.\",\"application\":\"Firefox\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clic droit sur le raccourci **Batigest Connect** du bureau et sélection de **Ouvrir l’emplacement du fichier** pour localiser les fichiers du programme.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Vérification répétée de l’état de la connexion et fermeture de la fenêtre **Batigest - Configuration de la connexion** si nécessaire.\",\"application\":\"Connection Manager\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Gestion des profils Firefox en modifiant ou supprimant le profil d’origine et fermeture des onglets dans le cadre du dépannage.\",\"application\":\"Firefox\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Lancement réussi de **Batigest Connect** après réinstallation et dépannage.\",\"application\":\"Batigest Connect\",\"commands\":\"\",\"executionResult\":null}],\"stepsEdited\":false,\"summary\":\"L’utilisateur a **résolu les problèmes de lancement de Batigest Connect** en explorant les dossiers réseau, en réinstallant l’application à partir du fichier d’installation partagé sur le réseau et en vérifiant l’état du serveur via des navigateurs web. La gestion des profils Firefox et la vérification répétée de l’état de la connexion dans la fenêtre **Batigest - Configuration de la connexion** ont également été effectuées. Après ces étapes de dépannage, **Batigest Connect s’est lancé avec succès**.\",\"summaryEdited\":false,\"tagsSatisfied\":null,\"updatedTimestamp\":\"2026-09-29T15:20:19.410393Z\"},{\"accountId\":293069770,\"actionsSatisfied\":null,\"applicationCategoryLabels\":[\"Productivity tools\",\"Web browsers\",\"Other\"],\"applicationLabels\":[\"Microsoft OneDrive\",\"Windows Explorer\",\"Windows Terminal\",\"Microsoft Edge\",\"Microsoft Word\",\"Microsoft Excel\"],\"createdTimestamp\":\"2026-09-29T15:01:15.499490Z\",\"creatorId\":0,\"editedSatisfied\":null,\"endTimestamp\":\"2026-09-29T15:00:58.002Z\",\"id\":\"01a0edaf-2c6b-75b6-9349-b78d00a65766\",\"issue\":\"OneDrive ne synchronise pas les dossiers et fichiers partagés\",\"issueEdited\":false,\"issueSatisfied\":null,\"issueTypeLabels\":[\"System configuration\",\"Application management\",\"Network\"],\"labelsEdited\":false,\"language\":\"fr\",\"name\":\"Rétablissement de la synchronisation OneDrive pour les dossiers partagés\",\"operatingSystem\":\"Windows\",\"paragraphSatisfied\":null,\"processing\":false,\"sessionId\":\"d3e187ea-50c6-4a57-9373-8c64571e6f04\",\"sessionReportType\":\"RemoteSupportActive\",\"solution\":\"Réinitialisation de OneDrive et relance de la synchronisation via SharePoint\",\"solutionEdited\":false,\"solutionSatisfied\":null,\"startTimestamp\":\"2026-09-29T14:05:55.646Z\",\"steps\":[{\"action\":\"Parcours des dossiers partagés **GROUPE VERT** pour localiser le fichier **codes accès.xlsx** dans le répertoire **Ancenis**.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Vérification des onglets **Propriétés** et **Sécurité** du fichier **codes accès.xlsx** pour consulter les détails et les autorisations.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture de **Microsoft OneDrive** et contrôle de l'état de synchronisation, constatant que les fichiers n'étaient pas synchronisés.\",\"application\":\"Microsoft OneDrive\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Tentative d'accès et d'actualisation du dossier **Ancenis** et du fichier **codes accès.xlsx** après vérification de l'état OneDrive.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Exécution de plusieurs commandes PowerShell pour vérifier les processus OneDrive, les attributs et l'accessibilité des fichiers, puis tentative de réinitialisation et de redémarrage de OneDrive.\",\"application\":\"Windows Terminal\",\"commands\":\"Get-Process OneDrive -ErrorAction SilentlyContinue | Select-Object Id,Path \\n attrib C:\\\\Users\\\\[USERNAME]\\\\GROUPE VERT\\\\Site d'équipe - Documents\\\\codes accès.xlsx \\n attrib C:\\\\Users\\\\[USERNAME]\\\\GROUPE VERT\\\\Site d'équipe - Documents\\\\codes accès.xlsx \\n attrib \\n Get-Process OneDrive -ErrorAction SilentlyContinue | Select-Object Id,Path \\n attrib C:\\\\Users\\\\[USERNAME]\\\\GROUPE VERT\\\\Site d'équipe - Documents\\\\codes accès.xlsx \\n attrib \\n Get-ChildItem C:\\\\Users\\\\[USERNAME]\\\\GROUPE VERT -Recurse -Filter codes accès.xlsx -Force -ErrorAction SilentlyContinue | Select-Object FullName,Length,Attributes \\n Get-Item C:\\\\Users\\\\[USERNAME]\\\\GROUPE VERT\\\\Site d'équipe - Documents\\\\Groupe Vert - Commun\\\\Commun\\\\Ancenis\\\\codes accès.xlsx -Force | Format-List FullName,Length,Attributes \\n attrib +P -U C:\\\\Users\\\\[USERNAME]\\\\GROUPE VERT\\\\Site d'équipe - Documents\\\\Groupe Vert - Commun\\\\Commun\\\\Ancenis\\\\codes accès.xlsx \\n $Fichier = C:\\\\Users\\\\[USERNAME]\\\\GROUPE VERT\\\\Site d'équipe - Documents\\\\Groupe Vert - Commun\\\\Commun\\\\Ancenis\\\\codes accès.xlsx \\n try { $s = [System.IO.File]::OpenRead($Fichier) $s.ReadByte() $s.Close() OK - fichier accessible } catch { ERREUR : + $_.Exception.Message } Get-Item $Fichier -Force | Format-List Length,Attributes \\n taskkill /F /IM OneDrive.exe \\n Start-Sleep -Seconds 3 \\n Start-Sleep -Seconds 3 \\n $s = [System.IO.File]::OpenRead($Fichier) $s.ReadByte() $s.Close() \\n taskkill /F /IM OneDrive.exe \\n taskkill /F /IM OneDrive.exe \\n & C:\\\\Program Files\\\\Microsoft OneDrive\\\\OneDrive.exe /reset \\n Start-Process C:\\\\Program Files\\\\Microsoft OneDrive\\\\OneDrive.exe \\n sc.exe query cldflt \\n fltmc filters | findstr /I cldflt \\n reg query HKLM\\\\SYSTEM\\\\CurrentControlSet\\\\Services\\\\CldFlt /v Start \\n Get-Service CldFlt -ErrorAction SilentlyContinue | Format-List * \\n fltmc \\n fltmc instances \\n sc.exe qc cldflt \\n fltmc filters | findstr /I cldflt \\n fltmc instances | findstr /I cldflt \\n Get-Item C:\\\\Windows\\\\System32\\\\drivers\\\\cldflt.sys | Format-List FullName,Length,LastWriteTime\",\"executionResult\":null},{\"action\":\"Recherche et accès au site **SharePoint** via Bing, puis navigation vers la bibliothèque de documents **groupevert.sharepoint.com**.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Connexion à **SharePoint** avec [EMAIL] et accès à la bibliothèque **Documents**.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clic sur **Synchroniser** dans SharePoint pour lancer la synchronisation OneDrive du dossier partagé.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Confirmation du dossier à synchroniser dans **Microsoft OneDrive** et reprise de la synchronisation.\",\"application\":\"Microsoft OneDrive\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Vérification de la synchronisation des dossiers **GROUPE VERT** et accès local aux fichiers partagés.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture du document **Mots de passe [PERSON_NAME] vert** pour consulter les informations de mot de passe.\",\"application\":\"Microsoft Word\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture du fichier **codes accès.xlsx** pour vérifier son accessibilité et son contenu.\",\"application\":\"Microsoft Excel\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Renommage et gestion des dossiers tels que **Site d'équipe - Documents** et **OLD** pour organiser ou résoudre les problèmes de synchronisation.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Suppression du dossier **OLD** et gestion des éventuelles demandes d'autorisation ou conflits lors de la suppression.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Création d'un raccourci sur le bureau vers **Site d'équipe - Documents** pour un accès facilité.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Accès et vérification de fichiers supplémentaires tels que **Ancenis - Fiche nouvelle structure** et **Suivi achats exploitation et consommables 2026 (1)** dans Excel pour garantir leur disponibilité après synchronisation.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Accès répété aux **paramètres OneDrive** pour ajuster la synchronisation des dossiers et confirmer que les bons dossiers étaient sélectionnés.\",\"application\":\"Microsoft OneDrive\",\"commands\":\"\",\"executionResult\":null}],\"stepsEdited\":false,\"summary\":\"L'utilisateur a résolu un problème de synchronisation OneDrive concernant les dossiers partagés **GROUPE VERT**. Les propriétés des fichiers ont été vérifiées, des diagnostics et réinitialisations via PowerShell ont été tentés, puis le site **SharePoint** a été utilisé pour relancer la synchronisation. Après confirmation des dossiers à synchroniser dans **Microsoft OneDrive**, l'accès local aux fichiers a été vérifié, l'organisation des dossiers a été gérée et l'accès à tous les documents importants a été assuré. 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**Paramètres**.\",\"application\":\"Paramètres\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Relance de **QuadraCOMPTA** depuis l’icône du bureau.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Dans **QuadraCOMPTA**, sélection de **dossiers Comptables** puis accès au menu **Saisie**.\",\"application\":\"QCompta.exe\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture du menu **Révision** et sélection de **Révision des comptes**.\",\"application\":\"QCompta.exe\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Fermeture de la fenêtre en cliquant sur **Fermer**.\",\"application\":\"QCompta.exe\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Accès de nouveau au menu **Saisie**, puis ouverture du menu **Outils** et sélection de **Outils**.\",\"application\":\"QCompta.exe\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture du menu **Suivi des dossiers** et sélection de **Suivi des dossiers**.\",\"application\":\"QCompta.exe\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Sélection de **Export format légal (FEC)** pour exporter les données comptables légales.\",\"application\":\"QCompta.exe\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Dans **Cegid Quadra Comptabilité**, confirmation des actions par **OK** et sélection de l’entreprise concernée ([PERSON_NAME]) dans la liste.\",\"application\":\"qcimex.exe\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Double-clic sur l’entreprise ([PERSON_NAME]) puis confirmation de l’export par **OK** puis **Oui**.\",\"application\":\"qcimex.exe\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Réduction de la fenêtre **Cegid Quadra Comptabilité** en cliquant sur **Réduire**.\",\"application\":\"QCompta.exe\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture de **Ce PC** puis navigation vers le dossier **DOCUMENTS [PERSON_NAME]**.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Recherche et ouverture du fichier exporté ([ID].txt) par double-clic.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Affichage du fichier de données comptables légales exporté ([ID].txt) dans **Notepad**.\",\"application\":\"Notepad\",\"commands\":\"\",\"executionResult\":null}],\"stepsEdited\":false,\"summary\":\"L'utilisateur a exporté avec succès les données comptables légales depuis **QuadraCOMPTA**. Des difficultés d'accès aux dossiers d'entreprise ont nécessité l'installation du **Microsoft Access database engine 2010 (French)** via le **Windows Installer**. Après l'installation, **QuadraCOMPTA** a été relancé, l'exportation effectuée, puis le fichier exporté a été vérifié en l'ouvrant dans **Notepad**.\",\"summaryEdited\":false,\"tagsSatisfied\":null,\"updatedTimestamp\":\"2026-09-30T13:02:12.612331Z\"},{\"accountId\":83000983,\"actionsSatisfied\":null,\"applicationCategoryLabels\":[\"Web browsers\",\"Communication tools\",\"Other\"],\"applicationLabels\":[\"Windows Explorer\",\"TeamViewer\",\"Remote Desktop Connection\",\"Microsoft Edge\"],\"createdTimestamp\":\"2026-09-30T13:38:59.024735Z\",\"creatorId\":0,\"editedSatisfied\":null,\"endTimestamp\":\"2026-09-30T13:38:52.686Z\",\"id\":\"01a0f28a-3550-790a-b76f-3bf674695b3b\",\"issue\":null,\"issueEdited\":false,\"issueSatisfied\":null,\"issueTypeLabels\":[\"User guidance\"],\"labelsEdited\":false,\"language\":\"fr\",\"name\":\"Navigation entre Connexion Bureau à distance, TeamViewer et la boîte de réception Outlook\",\"operatingSystem\":\"Windows\",\"paragraphSatisfied\":null,\"processing\":false,\"sessionId\":\"1f0ff70f-756a-4bed-9cdf-a9a9ff2d181c\",\"sessionReportType\":\"RemoteSupportActive\",\"solution\":null,\"solutionEdited\":false,\"solutionSatisfied\":null,\"startTimestamp\":\"2026-09-30T12:47:25.946Z\",\"steps\":[{\"action\":\"Ouverture de **Windows Explorer** et navigation vers le dossier **Téléchargements**.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clic sur le bouton **Connexion Bureau à distance** pour lancer la connexion à distance.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Passage à **TeamViewer**.\",\"application\":\"TeamViewer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clic sur un bouton sans nom dans **TeamViewer**.\",\"application\":\"TeamViewer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Passage à la fenêtre **Connexion Bureau à distance** pour [PERSON_NAME] à [IP_NUMBER].\",\"application\":\"Remote Desktop Connection\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Réduction de la fenêtre **Connexion Bureau à distance** via le bouton **Réduire**.\",\"application\":\"Remote Desktop Connection\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Retour à **Windows Explorer** dans le dossier **Téléchargements**.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clic sur le bouton **Microsoft Edge** pour passer au navigateur.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Passage à **Microsoft Edge** et accès à la boîte de réception **Outlook**.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Navigation dans l’onglet **Accueil** et sélection des dossiers **Boîte de réception** et **[PERSON_NAME]/[PERSON_NAME]** dans Outlook.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Retour à **Windows Explorer**.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clic à nouveau sur le bouton **Connexion Bureau à distance** pour revenir à la connexion à distance.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Réduction de la fenêtre **Connexion Bureau à distance** via le bouton **Réduire**.\",\"application\":\"Remote Desktop Connection\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Retour à **Microsoft Edge** avec la boîte de réception Outlook ouverte.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clic sur le bouton **Connexion Bureau à distance** pour afficher la fenêtre de connexion à distance.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Retour à la fenêtre **Connexion Bureau à distance** pour [PERSON_NAME] à [IP_NUMBER].\",\"application\":\"Remote Desktop Connection\",\"commands\":\"\",\"executionResult\":null}],\"stepsEdited\":false,\"summary\":\"L'utilisateur a alterné entre **Connexion Bureau à distance**, **TeamViewer** et **Microsoft Edge** pour gérer des sessions à distance et accéder à la boîte de réception Outlook. Il a fréquemment **réduit et restauré la fenêtre Connexion Bureau à distance**, utilisé **TeamViewer** et parcouru les dossiers Outlook via Microsoft Edge. Le processus impliquait de nombreux changements entre applications et dossiers, sans problème informatique ou étape de dépannage spécifique documenté.\",\"summaryEdited\":false,\"tagsSatisfied\":null,\"updatedTimestamp\":\"2026-09-30T13:42:40.471221Z\"},{\"accountId\":113972220,\"actionsSatisfied\":null,\"applicationCategoryLabels\":[\"Other\"],\"applicationLabels\":[\"Brother iPrint&Scan\",\"Siri\",\"DockHelper\"],\"createdTimestamp\":\"2026-09-30T12:43:39.867861Z\",\"creatorId\":0,\"editedSatisfied\":null,\"endTimestamp\":\"2026-09-30T12:43:09.128Z\",\"id\":\"01a0f257-8fdb-7b79-a382-b484b4217e0b\",\"issue\":null,\"issueEdited\":false,\"issueSatisfied\":null,\"issueTypeLabels\":[\"User guidance\"],\"labelsEdited\":false,\"language\":\"fr\",\"name\":\"Configurer et utiliser Brother iPrint&Scan pour la numérisation de documents\",\"operatingSystem\":\"macOS\",\"paragraphSatisfied\":null,\"processing\":false,\"sessionId\":\"b8363b24-a463-49e1-99b5-3623a97a8eb8\",\"sessionReportType\":\"RemoteSupportActive\",\"solution\":null,\"solutionEdited\":false,\"solutionSatisfied\":null,\"startTimestamp\":\"2026-09-30T12:40:52.388Z\",\"steps\":[{\"action\":\"Utilisé **Siri** pour rechercher 'brother' et sélectionné l'application **Brother iPrint&Scan** dans les résultats.\",\"application\":\"Siri\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouvert **Brother iPrint&Scan** et parcouru les **paramètres de numérisation** pour configurer l'appareil.\",\"application\":\"Brother iPrint&Scan\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Validé les paramètres de numérisation en cliquant sur **Suivant** puis **OK**.\",\"application\":\"Brother iPrint&Scan\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Lancé la numérisation en cliquant sur **Numérisation**.\",\"application\":\"Brother iPrint&Scan\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Enregistré le document numérisé sur l'ordinateur en cliquant sur **Enregistrer sur le PC** et en choisissant le dossier de destination.\",\"application\":\"Brother iPrint&Scan\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Supprimé les documents numérisés indésirables en cliquant sur **Supprimer**.\",\"application\":\"Brother iPrint&Scan\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ajouté **Brother iPrint&Scan** au Dock en effectuant un clic droit sur l'icône de l'application, en sélectionnant **Options**, puis **Garder dans le Dock**.\",\"application\":\"DockHelper\",\"commands\":\"\",\"executionResult\":null}],\"stepsEdited\":false,\"summary\":\"L'utilisateur a réussi à **configurer et utiliser Brother iPrint&Scan** pour numériser des documents. Les **paramètres de numérisation** ont été ajustés, la numérisation lancée, puis les fichiers numérisés ont été **enregistrés sur l'ordinateur**. Les documents indésirables ont été supprimés et l'application a été **ajoutée au Dock** pour un accès simplifié.\",\"summaryEdited\":false,\"tagsSatisfied\":null,\"updatedTimestamp\":\"2026-09-30T12:45:05.412222Z\"},{\"accountId\":82033256,\"actionsSatisfied\":null,\"applicationCategoryLabels\":[\"Productivity tools\",\"Business applications\",\"Web browsers\",\"Communication tools\"],\"applicationLabels\":[\"Google Chrome\",\"Microsoft Outlook\",\"Microsoft Excel\"],\"createdTimestamp\":\"2026-09-30T12:36:30.283081Z\",\"creatorId\":0,\"editedSatisfied\":null,\"endTimestamp\":\"2026-09-30T12:35:27.884Z\",\"id\":\"01a0f251-01ca-7f9e-958c-f4dfe320641e\",\"issue\":null,\"issueEdited\":false,\"issueSatisfied\":null,\"issueTypeLabels\":[\"User guidance\",\"Authentication and access\"],\"labelsEdited\":false,\"language\":\"fr\",\"name\":\"Gestion des factures clients et accès au compte GoCardless\",\"operatingSystem\":\"Windows\",\"paragraphSatisfied\":null,\"processing\":false,\"sessionId\":\"a297cf99-c992-405c-b802-e0dc4dc3ba1f\",\"sessionReportType\":\"RemoteSupportActive\",\"solution\":null,\"solutionEdited\":false,\"solutionSatisfied\":null,\"startTimestamp\":\"2026-09-30T12:30:02.278Z\",\"steps\":[{\"action\":\"Ouverture de **Google Chrome** et accès à la page des **factures clients Pennylane**.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Passage à l'onglet **À traiter** pour afficher les éléments à traiter.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Activation de la case à cocher pour basculer entre **comptabilité et gestion**.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Passage à l'onglet **À faire** pour afficher les tâches en attente.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clique sur le bouton **Ventes** pour accéder aux options liées aux ventes.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clique sur le lien **Liste des clients** pour afficher la liste des clients.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Sélection de l'onglet **Tous** pour afficher tous les clients.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Utilisation du champ **Rechercher...** pour rechercher le client '[PERSON_NAME]'.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture de l'onglet **Coordonnées client** pour le client sélectionné.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clique sur le bouton affichant le montant et la date d'échéance de la facture pour consulter les détails.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Modification du champ **Date d’échéance** et sélection d'une nouvelle date, puis validation avec **Confirmer**.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Navigation vers la page des **mandats GoCardless**.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Sélection du menu **Clients finaux** pour afficher les clients finaux.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clique sur le lien de **[PERSON_NAME]** pour consulter les détails du mandat.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clique sur le bouton **Ventes** puis sur le lien **Liste des clients** pour revenir à la liste des clients.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Recherche du client '[PERSON_NAME]' via le champ **Rechercher...** et sélection du client dans les résultats.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture de l'onglet **Coordonnées client** pour le client sélectionné.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clique sur le bouton affichant le montant et la date d'échéance de la facture pour consulter les détails.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Modification du champ **Date d’échéance** et sélection d'une nouvelle date, puis validation avec **Confirmer**.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clique sur le bouton **Se déconnecter** pour se déconnecter du compte GoCardless.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Saisie de l'**Adresse e-mail** et sélection du mot de passe associé pour se reconnecter à GoCardless, puis validation avec **Se connecter**.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clique sur le bouton **Excel** pour ouvrir le fichier des mots de passe.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture du fichier **MdP.xlsx** pour accéder aux identifiants enregistrés.\",\"application\":\"Microsoft Excel\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clique sur le lien hypertexte de l'e-mail pour copier l'**Adresse e-mail**.\",\"application\":\"Microsoft Excel\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture de **Microsoft Outlook** pour coller et copier le [EMAIL] selon les besoins.\",\"application\":\"Microsoft Outlook\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Collage du [EMAIL] copié dans le champ de connexion et fermeture de la boîte de dialogue de connexion.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Copie du [PASSWORD] depuis le fichier **MdP.xlsx**.\",\"application\":\"Microsoft Excel\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Collage du [PASSWORD] dans le champ **Mot de passe**, affichage du mot de passe si nécessaire, puis validation avec **Se connecter**.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clique sur le bouton **Enregistrer** pour sauvegarder les informations de connexion.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Sélection du menu **Clients finaux** pour afficher la liste finale des clients.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null}],\"stepsEdited\":false,\"summary\":\"L'utilisateur a accédé à la page des **factures clients Pennylane** et a modifié les **dates d'échéance** pour un client spécifique. Il a navigué entre différents onglets et recherché le client via le champ **Rechercher...**. L'utilisateur s'est déconnecté puis reconnecté au compte **GoCardless**, en utilisant les identifiants stockés dans le fichier **MdP.xlsx** ouvert avec **Microsoft Excel**. La session s'est terminée par l'enregistrement des informations de connexion et la consultation de la liste finale des clients.\",\"summaryEdited\":false,\"tagsSatisfied\":null,\"updatedTimestamp\":\"2026-09-30T12:37:53.149553Z\"},{\"accountId\":83000983,\"actionsSatisfied\":null,\"applicationCategoryLabels\":[\"Other\",\"Communication tools\"],\"applicationLabels\":[\"Connexion Bureau à distance\",\"Windows Explorer\",\"TeamViewer\"],\"createdTimestamp\":\"2026-09-30T12:43:58.438938Z\",\"creatorId\":0,\"editedSatisfied\":null,\"endTimestamp\":\"2026-09-30T12:43:17.095Z\",\"id\":\"01a0f257-d866-7cb8-bff1-b5ed56c9641a\",\"issue\":null,\"issueEdited\":false,\"issueSatisfied\":null,\"issueTypeLabels\":[\"User guidance\"],\"labelsEdited\":false,\"language\":\"fr\",\"name\":\"Gestion d'une session Bureau à distance avec Connexion Bureau à distance et TeamViewer\",\"operatingSystem\":\"Windows\",\"paragraphSatisfied\":null,\"processing\":false,\"sessionId\":\"25c8f186-6a4e-45a2-b2d9-605a40f8875d\",\"sessionReportType\":\"RemoteSupportActive\",\"solution\":null,\"solutionEdited\":false,\"solutionSatisfied\":null,\"startTimestamp\":\"2026-09-30T12:28:27.229Z\",\"steps\":[{\"action\":\"Ouverture de **Connexion Bureau à distance** et connexion à la session distante intitulée 'LAMOUR VERANDAS - [IP_NUMBER]'.\",\"application\":\"Connexion Bureau à distance\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clic sur le bouton **Connexion Bureau à distance** pour interagir avec la session distante.\",\"application\":\"Connexion Bureau à distance\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Passage à **l'Explorateur Windows** et clic sur le bouton **Connexion Bureau à distance** pour revenir à la session distante.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Passage à **TeamViewer** et clic sur un bouton sans nom.\",\"application\":\"TeamViewer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Retour sur **Connexion Bureau à distance**, utilisation du raccourci clavier CTRL + 0x1 et clic droit dans la fenêtre de saisie.\",\"application\":\"Connexion Bureau à distance\",\"commands\":\"\",\"executionResult\":null}],\"stepsEdited\":false,\"summary\":\"L'utilisateur s'est **connecté à une session Bureau à distance** via **Connexion Bureau à distance**. Il a **alterné entre l'Explorateur Windows, TeamViewer et la session distante**, en utilisant différents boutons et raccourcis clavier. La session a consisté à naviguer entre les applications et à gérer les saisies dans l'environnement Bureau à distance.\",\"summaryEdited\":false,\"tagsSatisfied\":null,\"updatedTimestamp\":\"2026-09-30T12:46:17.626489Z\"},{\"accountId\":113972220,\"actionsSatisfied\":null,\"applicationCategoryLabels\":[\"Communication tools\"],\"applicationLabels\":[\"Windows Explorer\",\"Microsoft Outlook\"],\"createdTimestamp\":\"2026-09-30T12:23:59.233751Z\",\"creatorId\":0,\"editedSatisfied\":null,\"endTimestamp\":\"2026-09-30T12:23:50.528Z\",\"id\":\"01a0f245-8c01-7a22-8c65-378d61915ec1\",\"issue\":null,\"issueEdited\":false,\"issueSatisfied\":null,\"issueTypeLabels\":[\"User guidance\"],\"labelsEdited\":false,\"language\":\"fr\",\"name\":\"Ajout d’un nouveau compte e-mail dans Microsoft Outlook\",\"operatingSystem\":\"Windows\",\"paragraphSatisfied\":null,\"processing\":false,\"sessionId\":\"42f3e20b-f9bb-425a-9af0-6355db1071bf\",\"sessionReportType\":\"RemoteSupportActive\",\"solution\":null,\"solutionEdited\":false,\"solutionSatisfied\":null,\"startTimestamp\":\"2026-09-30T12:22:01.827Z\",\"steps\":[{\"action\":\"Ouverture de **Microsoft Outlook** et accès au menu **Fichier** pour commencer l’ajout d’un nouveau compte e-mail.\",\"application\":\"Microsoft Outlook\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Sélection de **Ajouter un compte**, collage de l’adresse e-mail [EMAIL], puis clic sur **Connexion** pour poursuivre la configuration.\",\"application\":\"Microsoft Outlook\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Saisie du mot de passe pour [EMAIL], clic sur **Se connecter**, sélection de **Cette application uniquement**, puis finalisation de la configuration avec **Terminer**.\",\"application\":\"Microsoft Outlook\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Vérification de l’ajout du compte [EMAIL] en accédant à la boîte de réception et en sélectionnant un e-mail.\",\"application\":\"Microsoft Outlook\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Utilisation de la boîte de dialogue **Exécuter** (Win+R) pour lancer une commande ou ouvrir un fichier.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null}],\"stepsEdited\":false,\"summary\":\"Un nouvel e-mail a été **ajouté avec succès** dans **Microsoft Outlook**. L’utilisateur a accédé au menu **Fichier**, saisi l’adresse e-mail et le mot de passe, puis finalisé la configuration en choisissant l’option de connexion appropriée. L’ajout du compte a ensuite été **vérifié** en accédant à la boîte de réception. Enfin, la boîte de dialogue **Exécuter** de **l’Explorateur Windows** a été utilisée pour lancer une commande ou ouvrir un fichier.\",\"summaryEdited\":false,\"tagsSatisfied\":null,\"updatedTimestamp\":\"2026-09-30T12:24:46.439867Z\"},{\"accountId\":293069770,\"actionsSatisfied\":null,\"applicationCategoryLabels\":[\"Productivity tools\",\"Other\"],\"applicationLabels\":[\"Print driver host for applications\",\"iPSMonitor\",\"TeamViewer\",\"Microsoft Excel\"],\"createdTimestamp\":\"2026-09-30T12:21:21.639287Z\",\"creatorId\":0,\"editedSatisfied\":null,\"endTimestamp\":\"2026-09-30T12:20:53.113Z\",\"id\":\"01a0f243-2467-7225-8b07-28e69d97593b\",\"issue\":null,\"issueEdited\":false,\"issueSatisfied\":null,\"issueTypeLabels\":[\"User guidance\"],\"labelsEdited\":false,\"language\":\"fr\",\"name\":\"Configuration et impression d’un document Excel avec des paramètres personnalisés\",\"operatingSystem\":\"Windows\",\"paragraphSatisfied\":null,\"processing\":false,\"sessionId\":\"fd1706ad-e4a0-4031-b5e9-8a67b4fdbc38\",\"sessionReportType\":\"RemoteSupportActive\",\"solution\":null,\"solutionEdited\":false,\"solutionSatisfied\":null,\"startTimestamp\":\"2026-09-30T12:09:06.093Z\",\"steps\":[{\"action\":\"Ouverture de **iPSMonitor** et clic sur un bouton sans nom pour démarrer le processus.\",\"application\":\"iPSMonitor\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Passage à **TeamViewer** pour accéder à une session distante et clic sur un bouton sans nom pour interagir avec le bureau distant.\",\"application\":\"TeamViewer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture du fichier Excel **AA146-[PERSON_NAME] LOT 05. COUVERTURE ZINGUERIE (2).xlsx** dans **Microsoft Excel**.\",\"application\":\"Microsoft Excel\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clic sur l’onglet **Fichier** puis sélection de **Imprimer** pour accéder aux paramètres d’impression.\",\"application\":\"Microsoft Excel\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Sélection de **Imprimer les feuilles actives** ou **Imprimer le classeur entier** pour définir la zone d’impression.\",\"application\":\"Microsoft Excel\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ajustement des paramètres d’impression via **Mise en page** : modification de l’orientation (**Portrait** ou **Paysage**), des marges, des en-têtes/pieds de page et des options de feuille.\",\"application\":\"Microsoft Excel\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Activation ou désactivation de l’option **Quadrillage** pour inclure ou non les quadrillages à l’impression.\",\"application\":\"Microsoft Excel\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Définition de l’orientation de la page via la liste déroulante **Orientation** puis validation.\",\"application\":\"Microsoft Excel\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Utilisation des options de **Mise à l’échelle** pour choisir entre une mise à l’échelle personnalisée, aucune mise à l’échelle ou ajustement sur une page.\",\"application\":\"Microsoft Excel\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Modification des paramètres de **Tri** et de **Plage de pages** pour définir l’ordre d’assemblage et les pages à imprimer.\",\"application\":\"Microsoft Excel\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Accès aux **propriétés de l’imprimante** pour régler des paramètres avancés comme la qualité d’impression et l’impression recto verso.\",\"application\":\"Microsoft Excel\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Dans la boîte de dialogue **Propriétés de l’imprimante**, modification du type de papier, activation ou désactivation de l’option d’utilisation du nom de l’application, puis fermeture de la boîte de dialogue.\",\"application\":\"Print driver host for applications\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Vérification et ajustement d’autres paramètres d’impression, notamment **Impression recto verso**, **Mise à l’échelle** et options pour **Commentaires et notes**.\",\"application\":\"Microsoft Excel\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Aperçu du document avec les boutons **Page suivante** et **Page précédente** pour contrôler la mise en page.\",\"application\":\"Microsoft Excel\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clic sur le bouton **Imprimer** pour envoyer le document configuré à l’imprimante.\",\"application\":\"Microsoft Excel\",\"commands\":\"\",\"executionResult\":null}],\"stepsEdited\":false,\"summary\":\"L’utilisateur a **configuré les paramètres d’impression** d’un document Excel puis l’a **imprimé**. Il a ouvert **Microsoft Excel**, sélectionné la zone à imprimer et ajusté des paramètres comme l’orientation, les marges, les quadrillages, la mise à l’échelle, le tri des pages et l’impression recto verso. Des options avancées ont été définies dans les **propriétés de l’imprimante**, puis un aperçu du document a été effectué avant l’impression. L’impression a été lancée en cliquant sur le bouton **Imprimer**.\",\"summaryEdited\":false,\"tagsSatisfied\":null,\"updatedTimestamp\":\"2026-09-30T12:22:41.211699Z\"},{\"accountId\":113972220,\"actionsSatisfied\":null,\"applicationCategoryLabels\":[],\"applicationLabels\":[],\"createdTimestamp\":\"2026-09-30T09:35:07.299234Z\",\"creatorId\":0,\"editedSatisfied\":null,\"endTimestamp\":\"2026-09-30T09:32:52.991Z\",\"id\":\"01a0f1aa-f223-71d0-826a-88749a0bfe0b\",\"issue\":null,\"issueEdited\":false,\"issueSatisfied\":null,\"issueTypeLabels\":[],\"labelsEdited\":false,\"language\":\"fr\",\"name\":\"Analyse d'une session de workflow vide\",\"operatingSystem\":\"\",\"paragraphSatisfied\":null,\"processing\":false,\"sessionId\":\"36b676b8-d571-43ce-b33f-d823bd3d32f4\",\"sessionReportType\":\"RemoteSupportActive\",\"solution\":null,\"solutionEdited\":false,\"solutionSatisfied\":null,\"startTimestamp\":\"2026-09-30T09:32:52.991Z\",\"steps\":[],\"stepsEdited\":false,\"summary\":\"Aucune action n'a été effectuée pendant la session. Aucun étape n'a été enregistrée, aucun workflow n'a donc été lancé ou terminé.\",\"summaryEdited\":false,\"tagsSatisfied\":null,\"updatedTimestamp\":\"2026-09-30T09:36:35.811141Z\"},{\"accountId\":83000983,\"actionsSatisfied\":null,\"applicationCategoryLabels\":[\"Business applications\",\"Other\"],\"applicationLabels\":[\"TeamViewer\",\"Sage Batigest i7 Apibâtiment\"],\"createdTimestamp\":\"2026-09-30T09:36:25.407002Z\",\"creatorId\":0,\"editedSatisfied\":null,\"endTimestamp\":\"2026-09-30T09:36:03.881Z\",\"id\":\"01a0f1ac-233e-7ec3-9fe6-4aea3bd7df07\",\"issue\":null,\"issueEdited\":false,\"issueSatisfied\":null,\"issueTypeLabels\":[\"User guidance\"],\"labelsEdited\":false,\"language\":\"fr\",\"name\":\"Gestion des éléments et fiches de devis dans Sage Batigest i7 Apibâtiment\",\"operatingSystem\":\"\",\"paragraphSatisfied\":null,\"processing\":false,\"sessionId\":\"9283789a-47e4-47cc-8a93-ad88e9756f7c\",\"sessionReportType\":\"RemoteSupportActive\",\"solution\":null,\"solutionEdited\":false,\"solutionSatisfied\":null,\"startTimestamp\":\"2026-09-30T09:30:49.764Z\",\"steps\":[{\"action\":\"Ouverture du menu **Elément** pour gérer les éléments du devis.\",\"application\":\"Sage Batigest i7 Apibâtiment\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Double-clic sur un élément pour modifier ses détails.\",\"application\":\"Sage Batigest i7 Apibâtiment\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Réponse aux invites en cliquant sur **Non** puis **Oui** pour poursuivre l'action.\",\"application\":\"Sage Batigest i7 Apibâtiment\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Accès à la section **Composantes;F3** pour gérer les composants de l'élément.\",\"application\":\"Sage Batigest i7 Apibâtiment\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clic sur **Valider;F2** pour valider les modifications.\",\"application\":\"Sage Batigest i7 Apibâtiment\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Sortie de la modification de l'élément en cliquant sur **Quitter;Esc**.\",\"application\":\"Sage Batigest i7 Apibâtiment\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture du menu contextuel et sélection de **Insérer ...** pour ajouter un nouvel élément.\",\"application\":\"Sage Batigest i7 Apibâtiment\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Sélection de **Elément** pour ajouter un nouvel élément puis double-clic pour le modifier.\",\"application\":\"Sage Batigest i7 Apibâtiment\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Utilisation des touches spéciales (F10, F7) et accès à **Toutes** pour gérer ou valider les informations.\",\"application\":\"Sage Batigest i7 Apibâtiment\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Passage rapide sur **TeamViewer** pour interagir avec un élément.\",\"application\":\"TeamViewer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Retour sur Sage Batigest i7 Apibâtiment, ouverture du menu contextuel, sélection de **Insérer ...** puis **Fiche** pour ajouter une fiche.\",\"application\":\"Sage Batigest i7 Apibâtiment\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clic sur **Valider;F2** pour valider la nouvelle fiche.\",\"application\":\"Sage Batigest i7 Apibâtiment\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ajout d'une **Fourniture** au devis et modifications complémentaires.\",\"application\":\"Sage Batigest i7 Apibâtiment\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Validation des modifications par **Valider;F2** et utilisation des touches spéciales (F10) pour confirmer et finaliser le processus.\",\"application\":\"Sage Batigest i7 Apibâtiment\",\"commands\":\"\",\"executionResult\":null}],\"stepsEdited\":false,\"summary\":\"L'utilisateur a géré et modifié des éléments dans un devis avec **Sage Batigest i7 Apibâtiment**. Les modifications ont été validées, de nouveaux éléments et fiches ont été ajoutés, ainsi que des fournitures au devis. Des touches spéciales et des menus contextuels ont permis de confirmer et finaliser les actions. Le processus a également inclus une brève utilisation de **TeamViewer** avant de revenir terminer les modifications et validations.\",\"summaryEdited\":false,\"tagsSatisfied\":null,\"updatedTimestamp\":\"2026-09-30T09:39:51.884407Z\"},{\"accountId\":81168664,\"actionsSatisfied\":null,\"applicationCategoryLabels\":[\"Business applications\",\"Web browsers\"],\"applicationLabels\":[\"Sage Batigest Connect\",\"Google Chrome\"],\"createdTimestamp\":\"2026-09-30T09:26:03.677272Z\",\"creatorId\":0,\"editedSatisfied\":null,\"endTimestamp\":\"2026-09-30T09:25:43.064Z\",\"id\":\"01a0f1a2-a69d-7267-8f4a-27c32c1538ce\",\"issue\":null,\"issueEdited\":false,\"issueSatisfied\":null,\"issueTypeLabels\":[\"Application management\"],\"labelsEdited\":false,\"language\":\"fr\",\"name\":\"Activation du code annuel dans Sage Batigest Connect\",\"operatingSystem\":\"\",\"paragraphSatisfied\":null,\"processing\":false,\"sessionId\":\"57180975-4a04-468e-a09b-862f224bf9c1\",\"sessionReportType\":\"RemoteSupportActive\",\"solution\":null,\"solutionEdited\":false,\"solutionSatisfied\":null,\"startTimestamp\":\"2026-09-30T09:24:34.813Z\",\"steps\":[{\"action\":\"Ouverture de **Google Chrome** et accès à la page TéléMaintenance - IBS Quimper.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clique sur le bouton **Batigest Connect** pour ouvrir l'application.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Sélection de **Sage Batigest Connect** avec un devis pour [PERSON_NAME].\",\"application\":\"Sage Batigest Connect\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture du **menu** et sélection de **À propos...** pour accéder à la section À propos.\",\"application\":\"Sage Batigest Connect\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clique sur **Code annuel...** pour ouvrir la fenêtre de saisie du code annuel.\",\"application\":\"Sage Batigest Connect\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Saisie du code annuel [SECRET] et validation en cliquant plusieurs fois sur **OK**.\",\"application\":\"Sage Batigest Connect\",\"commands\":\"\",\"executionResult\":null}],\"stepsEdited\":false,\"summary\":\"L'utilisateur a **activé le code annuel** dans **Sage Batigest Connect**. Il a accédé à l'application via **Google Chrome**, ouvert la section À propos, puis lancé la fenêtre de saisie du code annuel. Le code a été saisi et validé en cliquant plusieurs fois sur **OK**, finalisant ainsi l'activation.\",\"summaryEdited\":false,\"tagsSatisfied\":null,\"updatedTimestamp\":\"2026-09-30T09:27:20.782601Z\"},{\"accountId\":81168664,\"actionsSatisfied\":null,\"applicationCategoryLabels\":[\"Business applications\",\"Web browsers\"],\"applicationLabels\":[\"Google Chrome\"],\"createdTimestamp\":\"2026-09-30T09:15:37.815550Z\",\"creatorId\":0,\"editedSatisfied\":null,\"endTimestamp\":\"2026-09-30T09:14:12.690Z\",\"id\":\"01a0f199-19d7-76dd-b50c-4c51d6f7b58e\",\"issue\":null,\"issueEdited\":false,\"issueSatisfied\":null,\"issueTypeLabels\":[\"User guidance\"],\"labelsEdited\":false,\"language\":\"fr\",\"name\":\"Gestion du départ en CDD dans l’application web ATELIER MOTONAUTIQUE\",\"operatingSystem\":\"Windows\",\"paragraphSatisfied\":null,\"processing\":false,\"sessionId\":\"5232fd4f-7e5f-4bbb-b954-a90cb1bb68ec\",\"sessionReportType\":\"RemoteSupportActive\",\"solution\":null,\"solutionEdited\":false,\"solutionSatisfied\":null,\"startTimestamp\":\"2026-09-30T09:11:15.393Z\",\"steps\":[{\"action\":\"Ouverture de **Google Chrome** et accès à l’application web ATELIER MOTONAUTIQUE.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Sélection de l’élément **Mécanicien** pour consulter ou modifier les informations.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture d’un menu et clic sur **Abandonner** pour annuler ou quitter l’opération en cours.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Sélection de l’élément **Contrat de travail à durée déterminée** pour gérer le contrat CDD.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Utilisation de la zone de recherche **Rechercher...** pour trouver des clauses du contrat.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Sélection de la colonne avec la valeur **Pas de clause de préavis applicable** dans la liste.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clic sur le bouton **Suivant** pour continuer.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture d’un menu et clic sur **Départ salarié** pour lancer la procédure de départ.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Sélection de l’élément **90 - pas de clause de préavis applicable**.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clic sur le bouton **Envoyer** pour valider le départ.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null}],\"stepsEdited\":false,\"summary\":\"L’utilisateur a **traité le départ d’un salarié** en contrat à durée déterminée via l’application web ATELIER MOTONAUTIQUE sur **Google Chrome**. Il a **recherché les clauses du contrat**, sélectionné celle indiquant l’absence de préavis, puis lancé la procédure de départ. Le départ a ensuite été **validé** en cliquant sur **Envoyer** après confirmation de la donnée concernée.\",\"summaryEdited\":false,\"tagsSatisfied\":null,\"updatedTimestamp\":\"2026-09-30T09:17:35.965939Z\"},{\"accountId\":82033256,\"actionsSatisfied\":null,\"applicationCategoryLabels\":[\"Other\"],\"applicationLabels\":[\"Connexion Bureau à distance\",\"TeamViewer\"],\"createdTimestamp\":\"2026-09-30T09:06:51.062813Z\",\"creatorId\":0,\"editedSatisfied\":null,\"endTimestamp\":\"2026-09-30T08:59:04.133Z\",\"id\":\"01a0f191-1036-7aaa-9be1-0ab69bbba026\",\"issue\":null,\"issueEdited\":false,\"issueSatisfied\":null,\"issueTypeLabels\":[\"User guidance\"],\"labelsEdited\":false,\"language\":\"fr\",\"name\":\"Démarrage d'une session à distance avec TeamViewer et Connexion Bureau à distance\",\"operatingSystem\":\"\",\"paragraphSatisfied\":null,\"processing\":false,\"sessionId\":\"3447b052-a692-49bd-bff4-a69cceac135b\",\"sessionReportType\":\"RemoteSupportActive\",\"solution\":null,\"solutionEdited\":false,\"solutionSatisfied\":null,\"startTimestamp\":\"2026-09-30T08:51:26.530Z\",\"steps\":[{\"action\":\"S'est concentré sur **TeamViewer** pour préparer la connexion à distance.\",\"application\":\"TeamViewer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"A cliqué sur le bouton **[Unnamed Element]** pour lancer la session à distance.\",\"application\":\"TeamViewer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"A basculé sur **Connexion Bureau à distance (Remote Desktop Connection)** pour accéder à la machine distante à [IP_NUMBER].\",\"application\":\"Connexion Bureau à distance\",\"commands\":\"\",\"executionResult\":null}],\"stepsEdited\":false,\"summary\":\"L'utilisateur a **préparé et lancé une session à distance** avec **TeamViewer**. Il a cliqué sur un bouton dans TeamViewer pour démarrer le processus, puis a **basculé vers Connexion Bureau à distance (Remote Desktop Connection)** pour accéder à une machine distante. Le workflow visait à établir une connexion à distance entre les appareils.\",\"summaryEdited\":false,\"tagsSatisfied\":null,\"updatedTimestamp\":\"2026-09-30T09:09:23.007974Z\"},{\"accountId\":293069770,\"actionsSatisfied\":null,\"applicationCategoryLabels\":[\"Productivity tools\",\"Communication tools\"],\"applicationLabels\":[\"Adobe Acrobat\",\"Task Manager\",\"Microsoft Outlook\",\"Paramètres\"],\"createdTimestamp\":\"2026-09-30T08:52:09.063001Z\",\"creatorId\":0,\"editedSatisfied\":null,\"endTimestamp\":\"2026-09-30T08:51:45.665Z\",\"id\":\"01a0f183-9ae6-7d6d-afa9-4a371e056fe8\",\"issue\":\"Adobe Acrobat n'a pas pu ouvrir ou imprimer la pièce jointe PDF\",\"issueEdited\":false,\"issueSatisfied\":null,\"issueTypeLabels\":[\"Application management\"],\"labelsEdited\":false,\"language\":\"fr\",\"name\":\"Impression d'une pièce jointe PDF depuis Outlook après résolution des problèmes avec Adobe Acrobat\",\"operatingSystem\":\"Windows\",\"paragraphSatisfied\":null,\"processing\":false,\"sessionId\":\"2eaf96ba-821e-4f42-bbbd-bee7cb6cc96f\",\"sessionReportType\":\"RemoteSupportActive\",\"solution\":\"Fermeture des tâches Acrobat et des boîtes de dialogue avant de relancer l'impression\",\"solutionEdited\":false,\"solutionSatisfied\":null,\"startTimestamp\":\"2026-09-30T08:48:57.583Z\",\"steps\":[{\"action\":\"Ouverture de **Microsoft Outlook** et accès à la **Boîte de réception** pour [EMAIL].\",\"application\":\"Microsoft Outlook\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Recherche de l'e-mail contenant la pièce jointe **hesdin.pdf** et sélection de **Options des pièces jointes**.\",\"application\":\"Microsoft Outlook\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Sélection de **Impression rapide** pour imprimer la pièce jointe **hesdin.pdf**.\",\"application\":\"Microsoft Outlook\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture des **Paramètres** et vérification de **Imprimantes et scanners**, puis fermeture de la fenêtre.\",\"application\":\"Paramètres\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Nouvelle tentative d'ouverture ou d'impression de la pièce jointe **hesdin.pdf**, mais des problèmes persistent avec Adobe Acrobat.\",\"application\":\"Microsoft Outlook\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture du **Gestionnaire des tâches** et utilisation répétée de **Fin de tâche** pour fermer toutes les instances d'**Adobe Acrobat**.\",\"application\":\"Task Manager\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Fermeture des boîtes de dialogue restantes en cliquant sur **OK** et **D’accord**.\",\"application\":\"Adobe Acrobat\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Retour dans **Microsoft Outlook** et nouvelle tentative d'**Impression rapide** pour la pièce jointe **hesdin.pdf**.\",\"application\":\"Microsoft Outlook\",\"commands\":\"\",\"executionResult\":null}],\"stepsEdited\":false,\"summary\":\"L'utilisateur a tenté d'**imprimer une pièce jointe PDF** depuis **Microsoft Outlook** avec la fonction **Impression rapide**. Après avoir rencontré des problèmes avec **Adobe Acrobat** lors de l'ouverture ou de l'impression du fichier, il a utilisé le **Gestionnaire des tâches** pour fermer tous les processus Acrobat et a fermé les boîtes de dialogue restantes. L'utilisateur a ensuite réessayé d'imprimer la pièce jointe depuis Outlook.\",\"summaryEdited\":false,\"tagsSatisfied\":null,\"updatedTimestamp\":\"2026-09-30T08:53:28.566039Z\"},{\"accountId\":82033256,\"actionsSatisfied\":null,\"applicationCategoryLabels\":[\"Productivity tools\",\"Other\"],\"applicationLabels\":[\"Citrix HDX Engine\",\"Windows Explorer\",\"TeamViewer\",\"Bloc-notes\",\"Windows Shell Experience Host\"],\"createdTimestamp\":\"2026-09-30T08:45:12.568800Z\",\"creatorId\":0,\"editedSatisfied\":null,\"endTimestamp\":\"2026-09-30T08:44:50.925Z\",\"id\":\"01a0f17d-3ff8-7b08-b1ea-beb2c3adb2ef\",\"issue\":null,\"issueEdited\":false,\"issueSatisfied\":null,\"issueTypeLabels\":[\"User guidance\"],\"labelsEdited\":false,\"language\":\"fr\",\"name\":\"Création d’un fichier RTF dans l’Explorateur Windows via une session Citrix\",\"operatingSystem\":\"Windows\",\"paragraphSatisfied\":null,\"processing\":false,\"sessionId\":\"259271ca-3598-4853-bace-7deacc8789f4\",\"sessionReportType\":\"RemoteSupportActive\",\"solution\":null,\"solutionEdited\":false,\"solutionSatisfied\":null,\"startTimestamp\":\"2026-09-30T08:39:25.783Z\",\"steps\":[{\"action\":\"Un bouton sans nom a été cliqué dans **TeamViewer** pour lancer une action.\",\"application\":\"TeamViewer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Passage à **Citrix HDX Engine** et clic droit pour ouvrir le menu contextuel de l’**Explorateur de fichiers**.\",\"application\":\"Citrix HDX Engine\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Sélection de l’**Explorateur de fichiers** dans la liste des raccourcis.\",\"application\":\"Windows Shell Experience Host\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Navigation vers **Ce PC** puis vers le lecteur **DATA (D:)**.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture du dossier **COMPTA**, navigation dans le dossier **IBS**, puis retour à **COMPTA** avec le bouton précédent.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Accès au dossier **Mes sources de données**, puis retour à **COMPTA**.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture du dossier **COMMUN**, puis retour au dossier **COMPTA**.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clic droit dans la vue du dossier, ouverture du menu **Nouveau**, puis sélection de **Format RTF** pour créer un nouveau fichier RTF.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Nomination du nouveau fichier RTF **SAUVEGARDE QUADRA** et validation avec Entrée.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Changement de focus entre **Citrix HDX Engine** et **Explorateur Windows**, puis clic sur **Afficher le Bureau**.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Navigation dans différents dossiers et fichiers d’information, y compris l’ouverture d’un dossier nommé **[ID]_Informations**.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture d’un fichier d’information dans **Bloc-notes**, puis fermeture de l’application.\",\"application\":\"Bloc-notes\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Retour au dossier **COMPTA** dans l’**Explorateur Windows**.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null}],\"stepsEdited\":false,\"summary\":\"Un nouvel **fichier RTF nommé SAUVEGARDE QUADRA** a été créé dans le dossier **COMPTA** du lecteur **DATA (D:)**. La navigation s’est faite à travers plusieurs dossiers avec l’**Explorateur Windows** dans une session **Citrix HDX Engine**, et un fichier d’information a été ouvert avec **Bloc-notes**. La session a impliqué des changements d’applications et l’organisation de fichiers dans l’arborescence.\",\"summaryEdited\":false,\"tagsSatisfied\":null,\"updatedTimestamp\":\"2026-09-30T08:47:19.189575Z\"},{\"accountId\":82033256,\"actionsSatisfied\":null,\"applicationCategoryLabels\":[\"Other\",\"Communication tools\"],\"applicationLabels\":[\"Connexion Bureau à distance\",\"TeamViewer\"],\"createdTimestamp\":\"2026-09-30T08:24:18.765095Z\",\"creatorId\":0,\"editedSatisfied\":null,\"endTimestamp\":\"2026-09-30T08:18:13.184Z\",\"id\":\"01a0f16a-1e4c-7f43-9b9f-3580f2f41bcf\",\"issue\":null,\"issueEdited\":false,\"issueSatisfied\":null,\"issueTypeLabels\":[\"User guidance\"],\"labelsEdited\":false,\"language\":\"fr\",\"name\":\"Connexion à distance avec TeamViewer et Connexion Bureau à distance\",\"operatingSystem\":\"Windows\",\"paragraphSatisfied\":null,\"processing\":false,\"sessionId\":\"997ef8fc-9215-494b-981b-226732b199f6\",\"sessionReportType\":\"RemoteSupportActive\",\"solution\":null,\"solutionEdited\":false,\"solutionSatisfied\":null,\"startTimestamp\":\"2026-09-30T08:14:52.016Z\",\"steps\":[{\"action\":\"Ouverture de **TeamViewer** et lancement d'une connexion à distance\",\"application\":\"TeamViewer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Passage à **Connexion Bureau à distance** et connexion au serveur distant à [IP_NUMBER]\",\"application\":\"Connexion Bureau à distance\",\"commands\":\"\",\"executionResult\":null}],\"stepsEdited\":false,\"summary\":\"L'utilisateur a **établi une connexion à distance** avec **TeamViewer**, puis s'est **connecté à un serveur distant** via **Connexion Bureau à distance**. Cette session a permis d'accéder à un autre système en utilisant les deux applications.\",\"summaryEdited\":false,\"tagsSatisfied\":null,\"updatedTimestamp\":\"2026-09-30T08:26:07.018321Z\"},{\"accountId\":113972220,\"actionsSatisfied\":null,\"applicationCategoryLabels\":[\"Other\"],\"applicationLabels\":[\"Connexion Bureau à distance\",\"Explorateur Windows\",\"Paramètres\",\"Virtual Machine Connection\",\"Microsoft Management Console\"],\"createdTimestamp\":\"2026-09-30T09:13:45.398331Z\",\"creatorId\":0,\"editedSatisfied\":null,\"endTimestamp\":\"2026-09-30T09:05:21.011Z\",\"id\":\"01a0f197-62b6-73ba-a7b8-4dbe9e7fe655\",\"issue\":null,\"issueEdited\":false,\"issueSatisfied\":null,\"issueTypeLabels\":[\"Application management\",\"User guidance\"],\"labelsEdited\":false,\"language\":\"fr\",\"name\":\"Gestion d'une machine virtuelle Hyper-V via Bureau à distance\",\"operatingSystem\":\"Windows\",\"paragraphSatisfied\":null,\"processing\":false,\"sessionId\":\"5974e0a1-80e1-43ec-a307-88edb2790652\",\"sessionReportType\":\"RemoteSupportActive\",\"solution\":null,\"solutionEdited\":false,\"solutionSatisfied\":null,\"startTimestamp\":\"2026-09-30T08:14:02.932Z\",\"steps\":[{\"action\":\"Ouverture de **Connexion Bureau à distance** et interaction avec la fenêtre de session distante.\",\"application\":\"Connexion Bureau à distance\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clique sur les boutons **Niveau inférieur** et **Agrandir** pour ajuster la taille de la fenêtre Bureau à distance.\",\"application\":\"Connexion Bureau à distance\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture de **Explorateur Windows** et double-clic sur l'icône **Gestionnaire Hyper-V** pour lancer le gestionnaire.\",\"application\":\"Explorateur Windows\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clic droit sur la machine virtuelle **SRVRDS** et sélection de **Arrêter...** pour lancer l'arrêt.\",\"application\":\"Explorateur Windows\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture puis fermeture de l'application **Paramètres**.\",\"application\":\"Paramètres\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Accès au **Gestionnaire Hyper-V** dans la **Microsoft Management Console**, ouverture du menu contextuel de la machine virtuelle **SRVRDS** et sélection de **Paramètres...**.\",\"application\":\"Microsoft Management Console\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Navigation vers les paramètres **Mémoire** de la machine virtuelle puis clic sur **Annuler** pour quitter sans modification.\",\"application\":\"Microsoft Management Console\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Fermeture de la session Bureau à distance par clic sur **Fermer** et confirmation avec **OK**.\",\"application\":\"Connexion Bureau à distance\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Retour au **Gestionnaire Hyper-V**, ouverture du menu contextuel de la machine virtuelle **SRVRDS**, sélection de **Paramètres...** puis fermeture de la fenêtre des paramètres.\",\"application\":\"Microsoft Management Console\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture de **Virtual Machine Connection** pour la machine virtuelle **SRVRDS**, accès au menu **Paramètres...** puis fermeture de la fenêtre des paramètres.\",\"application\":\"Virtual Machine Connection\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clic sur le bouton **Arrêter** pour tenter d'arrêter la machine virtuelle, choix de **Ne pas arrêter** pour annuler, puis clic sur **Enregistrer** pour sauvegarder l'état de la machine virtuelle.\",\"application\":\"Virtual Machine Connection\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Accès au menu **Fichier**, sélection de **Paramètres...**, navigation vers **Mémoire** et clic sur **OK** pour confirmer les paramètres.\",\"application\":\"Virtual Machine Connection\",\"commands\":\"\",\"executionResult\":null}],\"stepsEdited\":false,\"summary\":\"L'utilisateur a géré à distance la machine virtuelle **SRVRDS** à l'aide du **Gestionnaire Hyper-V** et de **Virtual Machine Connection** au cours d'une session **Bureau à distance**. Il a tenté de **l'arrêter et de modifier les paramètres**, notamment en accédant et en vérifiant les paramètres de mémoire. La session a inclus l'enregistrement de l'état de la machine virtuelle et la navigation dans différents menus de configuration, mais aucun changement n'a été apporté aux paramètres de mémoire.\",\"summaryEdited\":false,\"tagsSatisfied\":null,\"updatedTimestamp\":\"2026-09-30T09:15:06.222728Z\"},{\"accountId\":81168664,\"actionsSatisfied\":null,\"applicationCategoryLabels\":[\"Productivity tools\",\"Business applications\",\"Web browsers\"],\"applicationLabels\":[\"Adobe Acrobat\",\"Windows Explorer\",\"Microsoft Edge\"],\"createdTimestamp\":\"2026-09-30T08:29:37.130629Z\",\"creatorId\":0,\"editedSatisfied\":null,\"endTimestamp\":\"2026-09-30T08:28:58.112Z\",\"id\":\"01a0f16e-f9ea-782b-b49e-2f3f45215d9a\",\"issue\":null,\"issueEdited\":false,\"issueSatisfied\":null,\"issueTypeLabels\":[\"User guidance\"],\"labelsEdited\":false,\"language\":\"fr\",\"name\":\"Création et activation de comptes clients et gestion de documents sur les portails Cegid et Shine\",\"operatingSystem\":\"Windows\",\"paragraphSatisfied\":null,\"processing\":false,\"sessionId\":\"be0d10ea-79b0-4d3b-9c8e-ab5bd10c6f8c\",\"sessionReportType\":\"RemoteSupportActive\",\"solution\":null,\"solutionEdited\":false,\"solutionSatisfied\":null,\"startTimestamp\":\"2026-09-30T08:04:48.014Z\",\"steps\":[{\"action\":\"Ouverture de documents et de fenêtres de navigateur depuis la barre des tâches, notamment la **Base de connaissances client**, l'**Attestation employeur FRANCE TRAVAIL** et la **Synthèse des attestations employeurs**.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Navigation entre plusieurs onglets liés à Cegid, dont **Gestion des comptes | Clés d'API**, et accès à la page de gestion des **Clés d'API**.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Accès au bureau et ouverture du document **Votre cle api.docx**.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture de documents PDF tels que **180123.pdf** et navigation dans d'autres fichiers pertinents.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture d'un nouvel onglet, saisie de l'URL 'leportail.cegid.com/cpa/accueil' dans la barre d'adresse, puis appui sur **ENTREE** pour accéder au site.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clique sur le bouton **VALIDER** deux fois pour poursuivre sur le portail Cegid.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture du menu et sélection du lien **Clients** pour accéder à la gestion des clients.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Navigation vers la page **Portefeuille clients** et clic sur **Ajouter** pour créer un nouveau client.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Saisie des informations du client en remplissant le champ **Nom** avec '[PERSON_NAME]', le champ **E-mail** avec [EMAIL], et le champ **Téléphone** avec [PHONE_NUMBER], puis activation de la case **Contact principal** et clic sur **Enregistrer**.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Activation du nouveau client par clic sur **Activer** et envoi des informations via **Envoyer par [PERSON_NAME]**.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Vérification de la boîte de réception pour l'e-mail de confirmation, actualisation de la liste des conversations et ouverture du mail d'activation de CEGID.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clic sur le lien d'activation dans l'e-mail, définition et confirmation du mot de passe, saisie du nom d'utilisateur, puis clic sur **Enregistrer** pour finaliser la création du compte.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Acceptation des cookies du site en cliquant sur **Tout accepter**, puis activation de l'outil de facturation électronique via **Activer gratuitement**.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Démarrage de l'intégration en cliquant sur **Commencer**, saisie du numéro SIREN/SIRET, remplissage du champ **Nom** avec [PERSON_NAME], puis clic sur **Continuer**.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Navigation dans les dossiers pour localiser et ouvrir le fichier **Passeport [PERSON_NAME].pdf**.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clic sur **Ajouter votre passeport**, collage du chemin du fichier, sélection de **Passeport [PERSON_NAME].pdf** et clic sur **Ouvrir** pour télécharger le document.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Confirmation du téléchargement par clic sur **Confirmer**, puis passage à la signature en cliquant sur **Passer à la signature**, **COMMENCER**, **CONTINUER** et **CLIQUER POUR SIGNER**.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Téléchargement du document signé en cliquant sur **TÉLÉCHARGER LE DOCUMENT**.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture du document PDF signé et fermeture après vérification.\",\"application\":\"Adobe Acrobat\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Création d'un raccourci sur le bureau par clic droit, sélection de **Raccourci**, collage de l'URL de téléchargement du portail Shine, nommage '[PERSONAL_MESSAGE]' et clic sur **Terminer**.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Double-clic sur le nouveau raccourci '[PERSONAL_MESSAGE]' pour ouvrir la page de téléchargement du portail Shine.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Accès aux sections **Dépenses** et **Reçus** sur le portail Shine et consultation de la liste des **E-factures**.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Retour sur le portail France Travail, remplissage des champs **Siret**, **Nom** et **Prénom**, définition du mot de passe, puis clic sur **Je me connecte** et **Bouton suivant** pour continuer.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Accès au formulaire d'attestation en ligne, clic sur **Modifier l'attestation [ID]** et affichage des détails de l'attestation.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Saisie du temps de travail du premier mois dans le champ **Temps travaillé du mois 1**.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Sélection du type de prime ou d'indemnité pour le premier mois et saisie de la date de paiement dans le champ **Date de paiement du mois 1**.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null}],\"stepsEdited\":false,\"summary\":\"L'utilisateur a créé et activé un nouveau compte client sur le portail **Cegid**, en téléchargeant et signant les documents requis. Il a également configuré l'accès au portail **Shine** en créant un raccourci sur le bureau et a exploré les sections **Dépenses**, **Reçus** et **E-factures**. Par ailleurs, il a complété des formulaires et géré des attestations sur le portail **France Travail**. Divers documents ont été ouverts, téléchargés et vérifiés tout au long du processus.\",\"summaryEdited\":false,\"tagsSatisfied\":null,\"updatedTimestamp\":\"2026-09-30T08:30:47.835704Z\"},{\"accountId\":113972220,\"actionsSatisfied\":null,\"applicationCategoryLabels\":[\"Productivity tools\",\"Communication tools\",\"Other\"],\"applicationLabels\":[\"Connexion Bureau à distance\",\"TeamViewer\",\"Microsoft Outlook\"],\"createdTimestamp\":\"2026-09-30T07:44:22.498458Z\",\"creatorId\":0,\"editedSatisfied\":null,\"endTimestamp\":\"2026-09-30T07:43:57.949Z\",\"id\":\"01a0f145-8de2-74b3-a399-39c81f2b4a3f\",\"issue\":null,\"issueEdited\":false,\"issueSatisfied\":null,\"issueTypeLabels\":[\"User guidance\"],\"labelsEdited\":false,\"language\":\"fr\",\"name\":\"Gestion des calendriers partagés dans Microsoft Outlook via Bureau à distance\",\"operatingSystem\":\"Windows\",\"paragraphSatisfied\":null,\"processing\":false,\"sessionId\":\"1baedb3e-4386-4e72-ae73-3a653d5378a0\",\"sessionReportType\":\"RemoteSupportActive\",\"solution\":null,\"solutionEdited\":false,\"solutionSatisfied\":null,\"startTimestamp\":\"2026-09-30T07:41:08.073Z\",\"steps\":[{\"action\":\"Ouverture de **Connexion Bureau à distance** et accès à la session distante sur [IP_NUMBER].\",\"application\":\"Connexion Bureau à distance\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Passage à **Microsoft Outlook** et navigation vers la vue **Calendrier**.\",\"application\":\"Microsoft Outlook\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Navigation dans les sections **Contacts** et **Courrier** via le volet des dossiers.\",\"application\":\"Microsoft Outlook\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Accès à l'onglet **Fichier** et consultation des **Paramètres du compte**.\",\"application\":\"Microsoft Outlook\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Début de rédaction d'un nouveau message en cliquant sur **Nouveau courrier**, ouverture du carnet d'adresses avec **À**, puis annulation de l'opération.\",\"application\":\"Microsoft Outlook\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Retour à la vue **Calendrier** et ouverture du menu contextuel des **calendriers partagés**.\",\"application\":\"Microsoft Outlook\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ajout d'un calendrier partagé en sélectionnant **Ajouter un calendrier** puis **À partir du carnet d’adresses...**, validation avec **OK**.\",\"application\":\"Microsoft Outlook\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Suppression de deux calendriers partagés en effectuant un clic droit sur chaque calendrier, sélection de **Supprimer le calendrier** et confirmation avec **Oui**.\",\"application\":\"Microsoft Outlook\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Brève utilisation de **TeamViewer** et interaction avec l'interface.\",\"application\":\"TeamViewer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Retour à la session **Connexion Bureau à distance**.\",\"application\":\"Connexion Bureau à distance\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Retour dans **Microsoft Outlook** en restant sur la vue **Calendrier**.\",\"application\":\"Microsoft Outlook\",\"commands\":\"\",\"executionResult\":null}],\"stepsEdited\":false,\"summary\":\"L'utilisateur a **géré des calendriers partagés** dans **Microsoft Outlook** lors d'une session Bureau à distance. Il a **ajouté un calendrier partagé** depuis le carnet d'adresses et **supprimé deux calendriers partagés** après confirmation. La session a impliqué une navigation dans les sections Calendrier, Contacts, Courrier et Paramètres du compte d'Outlook, ainsi qu'une brève interaction avec **TeamViewer**. Aucune difficulté n'a été rencontrée pendant ces opérations.\",\"summaryEdited\":false,\"tagsSatisfied\":null,\"updatedTimestamp\":\"2026-09-30T07:46:30.680721Z\"},{\"accountId\":113972220,\"actionsSatisfied\":null,\"applicationCategoryLabels\":[\"Web browsers\",\"Business applications\",\"Communication tools\",\"Other\"],\"applicationLabels\":[\"TeamViewer\",\"Google Chrome\",\"Explorateur Windows\",\"Microsoft Outlook\",\"iPrint&Scan\",\"InstUI\"],\"createdTimestamp\":\"2026-09-30T07:20:35.281192Z\",\"creatorId\":0,\"editedSatisfied\":null,\"endTimestamp\":\"2026-09-30T07:20:23.073Z\",\"id\":\"01a0f12f-c6d1-710e-a09b-88731545760c\",\"issue\":null,\"issueEdited\":false,\"issueSatisfied\":null,\"issueTypeLabels\":[\"Application management\",\"User guidance\",\"Hardware\"],\"labelsEdited\":false,\"language\":\"fr\",\"name\":\"Création d’un compte OVHcloud et installation du scanner Brother ADS-1700W\",\"operatingSystem\":\"Windows\",\"paragraphSatisfied\":null,\"processing\":false,\"sessionId\":\"010bd87d-4123-4508-ab62-da29ec580698\",\"sessionReportType\":\"RemoteSupportActive\",\"solution\":null,\"solutionEdited\":false,\"solutionSatisfied\":null,\"startTimestamp\":\"2026-09-30T07:06:51.726Z\",\"steps\":[{\"action\":\"Ouverture de **TeamViewer** et acceptation de la politique de confidentialité en cliquant sur **Tout accepter**.\",\"application\":\"TeamViewer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture de **Google Chrome** et accès à l’**espace client OVHcloud** pour commencer la création du compte.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clique sur **Mon compte client** puis sélectionne **Créer un compte** pour démarrer la création du compte OVHcloud.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Acceptation des cookies du site en cliquant sur **Accepter**.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Sélection de **France** comme pays et **OVHcloud France (Français)** comme langue, puis validation en cliquant sur **Valider**.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Saisie de l’adresse email dans le champ **Email** pour enregistrer le nouveau compte.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Saisie et confirmation du mot de passe dans le champ **Mot de passe** pour le nouveau compte.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clique sur **Créer un compte** pour valider l’inscription.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture de **Microsoft Outlook** pour vérifier l’email de confirmation du compte OVHcloud.\",\"application\":\"Microsoft Outlook\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Recherche et ouverture de l’email d’OVHcloud avec l’objet [PERSONAL_MESSAGE].\",\"application\":\"Microsoft Outlook\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Retour sur **Google Chrome** pour finaliser la vérification du compte et la configuration du profil en saisissant les informations de société et personnelles, dont [ID], [PERSON_NAME] et [PHONE_NUMBER].\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Sélection du type de compte **Entreprise**, saisie des informations requises, puis validation en cliquant sur **Valider**.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Accès à la section **Web Cloud** puis clic sur **Emails** pour commander un nouveau service de messagerie.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clique sur **Commander** pour lancer l’achat du service sélectionné.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Recherche d’un nom de domaine, clic sur **Rechercher**, puis sur **Acheter** et **Poursuivre la commande** pour avancer dans les étapes de commande.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Modification des informations de contact si nécessaire, puis validation en cliquant sur **Valider**, **Continuer** et **Payer** pour accéder au paiement.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Sélection de **Carte bancaire** comme moyen de paiement, saisie des coordonnées bancaires et autorisation du paiement en cliquant sur **Payer**.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Recherche de 'brother ads 1700w driver' et accès au site **Brother** pour télécharger les pilotes nécessaires.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Acceptation du contrat de licence et lancement du téléchargement du pilote **Brother ADS-1700W**.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Lancement de l’**installateur Brother** et progression dans les étapes d’installation, acceptation du contrat de licence et choix du type de connexion.\",\"application\":\"InstUI\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Accès au bureau et gestion des raccourcis Brother et autres applications selon les besoins.\",\"application\":\"Explorateur Windows\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture de **Brother iPrint&Scan**, ajout du périphérique **ADS-1700W** et confirmation de la connexion.\",\"application\":\"iPrint&Scan\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Démarrage d’une numérisation en cliquant sur **Numérisation**, puis enregistrement du document numérisé sur l’ordinateur.\",\"application\":\"iPrint&Scan\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Création d’un nouveau dossier sur le bureau pour organiser les documents numérisés.\",\"application\":\"Explorateur Windows\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Définition du dossier par défaut pour l’enregistrement des numérisations en sélectionnant le nouveau dossier et en validant le choix.\",\"application\":\"iPrint&Scan\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Numérisation d’un autre document et sauvegarde dans le dossier sélectionné.\",\"application\":\"iPrint&Scan\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture du dossier contenant les documents numérisés et consultation du nouveau fichier PDF créé.\",\"application\":\"Explorateur Windows\",\"commands\":\"\",\"executionResult\":null}],\"stepsEdited\":false,\"summary\":\"L’utilisateur a **créé un compte OVHcloud**, effectué la vérification et commandé un service de messagerie. Il a ensuite **téléchargé et installé le pilote Brother ADS-1700W**, configuré l’appareil avec **iPrint&Scan**, puis réalisé plusieurs numérisations en enregistrant les documents dans un nouveau dossier. Le processus comprenait l’autorisation de paiement et la gestion des fichiers numérisés sur le bureau.\",\"summaryEdited\":false,\"tagsSatisfied\":null,\"updatedTimestamp\":\"2026-09-30T07:22:16.237154Z\"},{\"accountId\":83000983,\"actionsSatisfied\":null,\"applicationCategoryLabels\":[\"Business applications\",\"Other\"],\"applicationLabels\":[\"Print driver host for applications\",\"Sage Batigest Connect\",\"Windows Explorer\",\"Google Chrome\"],\"createdTimestamp\":\"2026-09-30T07:13:36.180175Z\",\"creatorId\":0,\"editedSatisfied\":null,\"endTimestamp\":\"2026-09-30T07:12:35.745Z\",\"id\":\"01a0f129-61b4-70c5-9f68-5aaa8995031f\",\"issue\":null,\"issueEdited\":false,\"issueSatisfied\":null,\"issueTypeLabels\":[\"Application management\",\"User guidance\"],\"labelsEdited\":false,\"language\":\"fr\",\"name\":\"Gestion du formatage et de l'impression des documents dans Sage Batigest Connect\",\"operatingSystem\":\"Windows\",\"paragraphSatisfied\":null,\"processing\":false,\"sessionId\":\"7d2eca0e-2e57-4410-8887-8a4af6d08e5f\",\"sessionReportType\":\"RemoteSupportActive\",\"solution\":null,\"solutionEdited\":false,\"solutionSatisfied\":null,\"startTimestamp\":\"2026-09-30T07:04:39.448Z\",\"steps\":[{\"action\":\"Ouverture de **Google Chrome** et clic sur le bouton **Batigest Connect** pour accéder à l'application.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Passage à **Sage Batigest Connect** et sélection de l'imprimante **Brother MFC-J6940DW** dans la liste.\",\"application\":\"Sage Batigest Connect\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Sélection du type de document en cliquant sur **Devis standard** et **Devis standard Autoliquidation**.\",\"application\":\"Sage Batigest Connect\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Choix de **Microsoft Print to PDF** comme option d'impression alternative.\",\"application\":\"Sage Batigest Connect\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Fermeture de la fenêtre du document en double-cliquant sur la barre de titre puis en cliquant deux fois sur le bouton **Fermer**.\",\"application\":\"Sage Batigest Connect\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clic droit sur l'icône de bureau **Batigest Connect** et sélection de **Exécuter en tant qu'administrateur** pour relancer l'application avec les droits élevés.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Double-clic sur l'icône de bureau **Batigest Connect** pour lancer l'application.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Confirmation de l'action en cliquant sur le bouton **OK** dans l'application.\",\"application\":\"Sage Batigest Connect\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ajustement des paramètres d'impression en sélectionnant l'orientation **Portrait** puis en cliquant sur **OK**.\",\"application\":\"Print driver host for applications\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Fermeture de la fenêtre des paramètres d'impression en cliquant sur le bouton **Fermer**.\",\"application\":\"Sage Batigest Connect\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture du dialogue d'impression du document avec le raccourci clavier **CTRL + P**.\",\"application\":\"Sage Batigest Connect\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Accès aux options de formatage en effectuant un clic droit puis en sélectionnant **Saut de page avant** dans le menu contextuel.\",\"application\":\"Sage Batigest Connect\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Utilisation répétée des raccourcis **CTRL + P** et **F9** pour interagir avec le document et ouvrir les dialogues d'impression selon les besoins.\",\"application\":\"Sage Batigest Connect\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Accès et application des options de **Mise en forme** à plusieurs reprises, validation avec le bouton **OK** et sélection de **Tranche de niveau 2** si nécessaire.\",\"application\":\"Sage Batigest Connect\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Modification de la structure du document en effectuant un clic droit puis en sélectionnant **Colonne non saisissable** dans le menu contextuel.\",\"application\":\"Sage Batigest Connect\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ajout d'une colonne **Tva** au document via le menu contextuel.\",\"application\":\"Sage Batigest Connect\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Enregistrement du document en effectuant un clic droit puis en sélectionnant **Enregistrer** dans le menu contextuel.\",\"application\":\"Sage Batigest Connect\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ajout d'une colonne **Déboursé** et répétition du processus pour rendre les colonnes non modifiables et enregistrer le document.\",\"application\":\"Sage Batigest Connect\",\"commands\":\"\",\"executionResult\":null}],\"stepsEdited\":false,\"summary\":\"L'utilisateur a géré et mis en forme un document dans **Sage Batigest Connect**. Il a sélectionné des imprimantes, ajusté les paramètres d'impression et appliqué diverses options de formatage telles que **Saut de page avant**, **Tranche de niveau 2**, et ajouté des colonnes comme **Tva** et **Déboursé**. L'application a été relancée avec les droits administrateur, puis le document a été enregistré après modifications. Plusieurs dialogues d'impression et actions de mise en forme ont été réalisés au cours de la session.\",\"summaryEdited\":false,\"tagsSatisfied\":null,\"updatedTimestamp\":\"2026-09-30T07:15:09.134006Z\"},{\"accountId\":113972220,\"actionsSatisfied\":null,\"applicationCategoryLabels\":[\"Productivity tools\",\"Other\"],\"applicationLabels\":[\"Windows Explorer\",\"PDF-XChange Viewer\",\"Microsoft Outlook\"],\"createdTimestamp\":\"2026-09-30T06:55:33.688264Z\",\"creatorId\":0,\"editedSatisfied\":null,\"endTimestamp\":\"2026-09-30T06:55:25.281Z\",\"id\":\"01a0f118-dd38-7268-a732-0e1137cda69e\",\"issue\":null,\"issueEdited\":false,\"issueSatisfied\":null,\"issueTypeLabels\":[\"User guidance\"],\"labelsEdited\":false,\"language\":\"fr\",\"name\":\"Suppression des fichiers et icônes de télémaintenance avec l’Explorateur Windows\",\"operatingSystem\":\"Windows\",\"paragraphSatisfied\":null,\"processing\":false,\"sessionId\":\"18789286-c741-47e5-8d49-1d540d5440b1\",\"sessionReportType\":\"RemoteSupportActive\",\"solution\":null,\"solutionEdited\":false,\"solutionSatisfied\":null,\"startTimestamp\":\"2026-09-30T06:54:53.788Z\",\"steps\":[{\"action\":\"Fenêtre **Microsoft Outlook** réduite.\",\"application\":\"Microsoft Outlook\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture de l’**Explorateur Windows** et sélection de l’icône du bureau **Telemaintenance-IBS-1**, puis suppression.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Accès au dossier **Téléchargements**, sélection du fichier **telemaintenance-ibs (60)**, copie puis déplacement dans la **Corbeille**.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Sélection de l’icône du bureau **telemaintenance-ibs (53)** et suppression.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Recherche de 'telemaintena' dans le dossier **Téléchargements**, sélection de tous les éléments correspondant à **telemaintenance-ibs (55)**, puis suppression.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Fermeture de la fenêtre **Explorateur Windows**.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clic sur l’icône du bureau **telemaintenance-ibs (60)** depuis **PDF-XChange Viewer**.\",\"application\":\"PDF-XChange Viewer\",\"commands\":\"\",\"executionResult\":null}],\"stepsEdited\":false,\"summary\":\"L’utilisateur a supprimé plusieurs fichiers **telemaintenance-ibs** et icônes du bureau à l’aide de l’**Explorateur Windows**. Les fichiers ont été retirés des dossiers **Bureau** et **Téléchargements**, certains ayant été déplacés vers la **Corbeille**. L’utilisateur a également recherché et supprimé des fichiers correspondants dans le dossier Téléchargements. Ensuite, une interaction avec **PDF-XChange Viewer** a eu lieu en cliquant sur une icône de télémaintenance sur le bureau.\",\"summaryEdited\":false,\"tagsSatisfied\":null,\"updatedTimestamp\":\"2026-09-30T06:56:53.510868Z\"},{\"accountId\":113972220,\"actionsSatisfied\":null,\"applicationCategoryLabels\":[\"Communication tools\",\"Other\"],\"applicationLabels\":[\"Windows Explorer\",\"PDF-XChange Viewer\",\"Microsoft Outlook\"],\"createdTimestamp\":\"2026-09-30T06:54:47.831917Z\",\"creatorId\":0,\"editedSatisfied\":null,\"endTimestamp\":\"2026-09-30T06:54:37.125Z\",\"id\":\"01a0f118-2a17-7d50-9678-cff6db6206f8\",\"issue\":null,\"issueEdited\":false,\"issueSatisfied\":null,\"issueTypeLabels\":[\"User guidance\"],\"labelsEdited\":false,\"language\":\"fr\",\"name\":\"Navigation et gestion des emails dans Microsoft Outlook\",\"operatingSystem\":\"Windows\",\"paragraphSatisfied\":null,\"processing\":false,\"sessionId\":\"d04a4156-ac17-44a0-b511-d00dc8bcc837\",\"sessionReportType\":\"RemoteSupportActive\",\"solution\":null,\"solutionEdited\":false,\"solutionSatisfied\":null,\"startTimestamp\":\"2026-09-30T06:53:11.136Z\",\"steps\":[{\"action\":\"Ouverture de **PDF-XChange Viewer** pour consulter un document PDF.\",\"application\":\"PDF-XChange Viewer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Utilisation de **l’Explorateur Windows** pour accéder aux fichiers et lancer des applications.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture de **Microsoft Outlook** pour gérer les emails.\",\"application\":\"Microsoft Outlook\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Navigation dans différents dossiers tels que **Migrated_16-[NUMBER]**, **DOSSIERS**, **Boîte d'envoi**, **Brouillons**, **Courrier indésirable**, **Données partagées**, **Éléments envoyés** et **Éléments supprimés** pour consulter les emails.\",\"application\":\"Microsoft Outlook\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Sélection d’emails avec pièces jointes provenant de différents expéditeurs, dont [PERSON_NAME] - EPC, et consultation de leur contenu.\",\"application\":\"Microsoft Outlook\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Utilisation du raccourci **CTRL + A** pour sélectionner tous les éléments d’une liste.\",\"application\":\"Microsoft Outlook\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Accès au menu contextuel du dossier **Migrated_16-[NUMBER]** et fermeture via l’option **Fermer « Migrated_16-[NUMBER]... »**.\",\"application\":\"Microsoft Outlook\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Poursuite de la navigation dans d’autres dossiers tels que **ACTION LOGEMENT**, **ANCV**, **ASSURANCES** et **BILAN 21-22** pour consulter d’autres emails.\",\"application\":\"Microsoft Outlook\",\"commands\":\"\",\"executionResult\":null}],\"stepsEdited\":false,\"summary\":\"L'utilisateur a **consulté des emails et des pièces jointes** dans plusieurs dossiers de **Microsoft Outlook**. Il a utilisé **PDF-XChange Viewer** pour ouvrir un document PDF et **l’Explorateur Windows** pour accéder à des fichiers. L'utilisateur a **sélectionné tous les éléments** d’un dossier avec **CTRL + A** et a **fermé le dossier Migrated_16-[NUMBER]** via le menu contextuel. Il a poursuivi la consultation des emails dans d’autres dossiers sans rencontrer de problème.\",\"summaryEdited\":false,\"tagsSatisfied\":null,\"updatedTimestamp\":\"2026-09-30T06:55:30.273227Z\"},{\"accountId\":113972220,\"actionsSatisfied\":null,\"applicationCategoryLabels\":[\"Business applications\",\"Web browsers\"],\"applicationLabels\":[\"Microsoft Edge\",\"Veeam Backup and Replication\"],\"createdTimestamp\":\"2026-09-30T06:46:02.031166Z\",\"creatorId\":0,\"editedSatisfied\":null,\"endTimestamp\":\"2026-09-30T06:45:55.304Z\",\"id\":\"01a0f110-242f-7018-b8c0-179be4213d48\",\"issue\":null,\"issueEdited\":false,\"issueSatisfied\":null,\"issueTypeLabels\":[\"System configuration\",\"User guidance\"],\"labelsEdited\":false,\"language\":\"fr\",\"name\":\"Gestion des droits d'accès aux dossiers partagés via l'interface web\",\"operatingSystem\":\"Windows\",\"paragraphSatisfied\":null,\"processing\":false,\"sessionId\":\"e84af3c3-7960-4885-bcf2-bbf6460a6118\",\"sessionReportType\":\"RemoteSupportActive\",\"solution\":null,\"solutionEdited\":false,\"solutionSatisfied\":null,\"startTimestamp\":\"2026-09-30T06:45:12.836Z\",\"steps\":[{\"action\":\"Ouverture de **Veeam Backup and Replication** et validation avec le bouton **OK**.\",\"application\":\"Veeam Backup and Replication\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Lancement de **Microsoft Edge** depuis Veeam Backup and Replication.\",\"application\":\"Veeam Backup and Replication\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Accès à l'interface web via **[IP_NUMBER]:5000**.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clique sur le bouton **Connexion** et saisie du mot de passe pour se connecter.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture du **Panneau de configuration** depuis le menu.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Sélection de l'onglet **Utilisateur** pour afficher les paramètres utilisateurs.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Accès à la section **Dossier partagé** depuis le menu.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Recherche et double-clic sur le dossier partagé **ARCHIVES Volume 1**.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clic droit sur **ARCHIVES Volume 1** puis sélection de **Modifier** dans le menu.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Passage à l'onglet **Général** dans la fenêtre de modification.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Activation de la case à cocher **Masquer les sous-dossiers et les fichiers des utilisateurs sans autorisations**.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clique sur le bouton **Sauvegarder** pour appliquer les modifications.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Retour dans **Veeam Backup and Replication** après la configuration.\",\"application\":\"Veeam Backup and Replication\",\"commands\":\"\",\"executionResult\":null}],\"stepsEdited\":false,\"summary\":\"L'utilisateur a **modifié les droits d'accès aux dossiers partagés** à partir d'une interface web accessible via **Microsoft Edge**. Après s'être connecté, il a accédé au dossier partagé **ARCHIVES Volume 1** et activé l'option permettant de **masquer les sous-dossiers et fichiers aux utilisateurs non autorisés**. Les modifications ont été **enregistrées** et l'utilisateur est retourné dans **Veeam Backup and Replication** une fois la configuration terminée.\",\"summaryEdited\":false,\"tagsSatisfied\":null,\"updatedTimestamp\":\"2026-09-30T06:47:31.362696Z\"},{\"accountId\":81168664,\"actionsSatisfied\":null,\"applicationCategoryLabels\":[\"Web browsers\",\"Business applications\",\"Other\"],\"applicationLabels\":[\"Citrix HDX Engine\",\"Windows Explorer\",\"Microsoft Edge\"],\"createdTimestamp\":\"2026-09-29T15:43:24.274102Z\",\"creatorId\":0,\"editedSatisfied\":null,\"endTimestamp\":\"2026-09-29T15:42:59.462Z\",\"id\":\"01a0edd5-c271-7be4-9ec1-73f06d010a67\",\"issue\":null,\"issueEdited\":false,\"issueSatisfied\":null,\"issueTypeLabels\":[\"User guidance\"],\"labelsEdited\":false,\"language\":\"fr\",\"name\":\"Soumission du formulaire d'attestation employeur sur le portail des déclarations sociales\",\"operatingSystem\":\"Windows\",\"paragraphSatisfied\":null,\"processing\":false,\"sessionId\":\"12605bac-eb23-4a6f-9c55-2c833bffdc75\",\"sessionReportType\":\"RemoteSupportActive\",\"solution\":null,\"solutionEdited\":false,\"solutionSatisfied\":null,\"startTimestamp\":\"2026-09-29T15:36:22.744Z\",\"steps\":[{\"action\":\"Ouverture de **Microsoft Edge** et navigation vers le portail officiel des déclarations sociales.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Utilisation de la **barre de recherche** pour rechercher '[PERSONAL_MESSAGE]' sur le portail.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clique sur le bouton **Bouton suivant** pour continuer.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clique sur le lien **Saisie du formulaire en ligne de l'attestation employeur** pour accéder au formulaire.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Acceptation de tous les cookies en cliquant sur **Tout accepter** et validation de l'information en cliquant sur **J'ai compris**.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Sélection du filtre de recherche **par date de dernière modification antérieure ou égale** et saisie d'une date dans le champ **Saisissez la date de dernière modification au format jj/mm/aaaa**.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Passage à **Windows Explorer** pour accéder au raccourci de l'application de paie.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture de **Cegid Quadra Paie** via **Citrix HDX Engine** pour consulter les données de paie.\",\"application\":\"Citrix HDX Engine\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Alternance entre **Windows Explorer**, **Cegid Quadra Paie** et d'autres fenêtres ouvertes pour consulter ou rassembler les informations nécessaires.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Retour sur **Microsoft Edge** pour poursuivre la saisie du formulaire d'attestation employeur.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null}],\"stepsEdited\":false,\"summary\":\"L'utilisateur a **accédé au portail des déclarations sociales** et a commencé la soumission d'un **formulaire d'attestation employeur**. Il a **recherché des informations pertinentes**, accepté les cookies et appliqué un filtre de date pour retrouver des documents. L'utilisateur a ensuite **ouvert l'application de paie Cegid Quadra Paie via Citrix HDX Engine** pour consulter les données de paie, alternant entre les applications afin de rassembler les informations nécessaires avant de poursuivre la soumission du formulaire.\",\"summaryEdited\":false,\"tagsSatisfied\":null,\"updatedTimestamp\":\"2026-09-29T15:45:03.669286Z\"},{\"accountId\":113972220,\"actionsSatisfied\":null,\"applicationCategoryLabels\":[\"Productivity tools\",\"Other\"],\"applicationLabels\":[\"Credential Manager UI Host\",\"Windows Explorer\",\"Remote Desktop Connection\",\"Outil d’arrêt et d’annotation Windows\"],\"createdTimestamp\":\"2026-09-29T15:11:08.602443Z\",\"creatorId\":0,\"editedSatisfied\":null,\"endTimestamp\":\"2026-09-29T15:09:49.590Z\",\"id\":\"01a0edb8-393a-75c4-aa40-2f64a39f38d3\",\"issue\":null,\"issueEdited\":false,\"issueSatisfied\":null,\"issueTypeLabels\":[\"User guidance\",\"Authentication and access\"],\"labelsEdited\":false,\"language\":\"fr\",\"name\":\"Connexion à un bureau distant via l’Explorateur Windows et le Gestionnaire d’identifiants\",\"operatingSystem\":\"Windows\",\"paragraphSatisfied\":null,\"processing\":false,\"sessionId\":\"d879a029-6447-4ccf-b6d7-ad6794c903ec\",\"sessionReportType\":\"RemoteSupportActive\",\"solution\":null,\"solutionEdited\":false,\"solutionSatisfied\":null,\"startTimestamp\":\"2026-09-29T15:09:14.926Z\",\"steps\":[{\"action\":\"Ouverture de l’**outil d’annotation d’arrêt** et clic sur le bouton **Annuler** pour interrompre l’opération.\",\"application\":\"Outil d’arrêt et d’annotation Windows\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Retour sur le bureau via l’**Explorateur Windows** et double-clic sur l’icône **SRVRDS** pour lancer une session de bureau distant.\",\"application\":\"Explorateur Windows\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Saisie du [PASSWORD] dans le champ **Mot de passe** et validation pour poursuivre la connexion au bureau distant.\",\"application\":\"Gestionnaire d’identifiants UI Host\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture de **Remote Desktop Connection** et connexion au système distant nommé **SRVRDS**.\",\"application\":\"Remote Desktop Connection\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Interaction avec la session de bureau distant par un clic droit dans la fenêtre de capture d’entrée.\",\"application\":\"Remote Desktop Connection\",\"commands\":\"\",\"executionResult\":null}],\"stepsEdited\":false,\"summary\":\"L’utilisateur a **démarré une session de bureau distant** sur le système **SRVRDS**. Après avoir annulé une opération dans l’**outil d’annotation d’arrêt**, il a utilisé l’**Explorateur Windows** pour accéder à l’icône du bureau **SRVRDS**. En saisissant un mot de passe dans le **Gestionnaire d’identifiants UI Host**, la connexion au système distant via **Remote Desktop Connection** a été établie avec succès, permettant d’interagir avec la session.\",\"summaryEdited\":false,\"tagsSatisfied\":null,\"updatedTimestamp\":\"2026-09-29T15:11:48.733828Z\"},{\"accountId\":113972220,\"actionsSatisfied\":null,\"applicationCategoryLabels\":[\"Business applications\",\"Web browsers\"],\"applicationLabels\":[\"Connection Manager\",\"Sage Batigest Connect\",\"Windows Explorer\",\"InstallShield Wizard\",\"Microsoft Edge\",\"Firefox\"],\"createdTimestamp\":\"2026-09-30T06:31:54.787429Z\",\"creatorId\":0,\"editedSatisfied\":null,\"endTimestamp\":\"2026-09-29T19:18:17.710Z\",\"id\":\"01a0f103-36a3-748f-8d02-0a7a8b83a975\",\"issue\":\"Les données de l'installation précédente devaient être supprimées pour la réinstallation\",\"issueEdited\":false,\"issueSatisfied\":null,\"issueTypeLabels\":[\"System configuration\",\"Application management\"],\"labelsEdited\":false,\"language\":\"fr\",\"name\":\"Réinstallation et vérification de Sage Batigest Connect\",\"operatingSystem\":\"Windows\",\"paragraphSatisfied\":null,\"processing\":false,\"sessionId\":\"c37e5c32-e700-4808-8fe3-907873255e6c\",\"sessionReportType\":\"RemoteSupportActive\",\"solution\":\"Suppression du dossier Sage avant la réinstallation de Batigest Connect\",\"solutionEdited\":false,\"solutionSatisfied\":null,\"startTimestamp\":\"2026-09-29T14:57:09.496Z\",\"steps\":[{\"action\":\"Ouverture de **Windows Explorer** et navigation vers le dossier d'installation de Batigest Connect.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Double-clic sur **ConnectionManager** pour ouvrir le Batigest Connection Manager.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clique sur **Afficher état** pour vérifier l'état de la connexion dans Batigest Connection Manager.\",\"application\":\"Connection Manager\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Double-clic sur l'icône **Batigest Connect** sur le bureau pour lancer l'application.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Fermeture de l'application en cliquant sur **Fermer** puis confirmation avec **OK**.\",\"application\":\"Sage Batigest Connect\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Navigation vers le dossier d'installation et double-clic sur **Installation poste** pour démarrer l'installation de Batigest Connect.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Suivi des étapes d'installation en cliquant sur **Suivant >**, sélection de **Non** lorsque demandé, puis choix du dossier d'installation.\",\"application\":\"InstallShield Wizard\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Suppression du dossier **Sage** du disque local pour retirer les données de l'installation précédente.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Poursuite de l'installation en cliquant sur **Suivant >**, puis **Installer >**, et finalisation avec **Terminer**.\",\"application\":\"InstallShield Wizard\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture du Batigest Connection Manager et clic sur **Afficher état** pour vérifier la connexion après l'installation.\",\"application\":\"Connection Manager\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture de **Microsoft Edge** et navigation vers **poste-[PERSON_NAME]:443** pour vérifier le point de connexion réseau de Batigest Connect.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clic sur **Avancé** puis sur **Continuer vers poste-[PERSON_NAME] (non sécurisé)** pour accéder au site malgré l'avertissement de sécurité.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Saisie de **poste-[PERSON_NAME]:433/healthbatigest** dans la barre d'adresse et validation pour vérifier le point de contrôle de l'état.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Fermeture du Batigest Connection Manager en cliquant sur **Quitter**.\",\"application\":\"Connection Manager\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Navigation vers le dossier d'installation de Batigest Connect et relance de **ConnectionManager**.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clic sur **Afficher état** pour vérifier à nouveau l'état de la connexion.\",\"application\":\"Connection Manager\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture de **Firefox**, gestion des profils et fermeture des onglets et fenêtres inutiles.\",\"application\":\"Firefox\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clic droit sur l'icône **Batigest Connect** sur le bureau et sélection de **Ouvrir l'emplacement du fichier** pour afficher le dossier d'installation.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Lancement de **Batigest Connect** à plusieurs reprises pour vérifier l'installation et l'accès.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Sélection des dossiers de démonstration et d'entreprise (par exemple, **Exemple Sage - dossier de démonstration**, **SOC01 Imprimerie du Viaduc**) dans l'application.\",\"application\":\"Sage Batigest Connect\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Accès au menu contextuel Windows et sélection de **Arrêter ou se déconnecter** puis **Arrêter** pour éteindre le système.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null}],\"stepsEdited\":false,\"summary\":\"L'utilisateur a **réinstallé Sage Batigest Connect** en supprimant les données de l'installation précédente et en lançant l'installateur. Il a **vérifié l'état de la connexion** via le Batigest Connection Manager et contrôlé les points de connexion réseau dans **Microsoft Edge**. L'utilisateur a **ouvert Batigest Connect à plusieurs reprises** et confirmé l'accès aux dossiers de démonstration et d'entreprise. Enfin, il a **éteint le système** après avoir terminé les étapes d'installation et de vérification.\",\"summaryEdited\":false,\"tagsSatisfied\":null,\"updatedTimestamp\":\"2026-09-30T06:32:36.544025Z\"},{\"accountId\":293069770,\"actionsSatisfied\":null,\"applicationCategoryLabels\":[\"Business applications\",\"Web browsers\",\"Other\"],\"applicationLabels\":[\"InstallScript Setup Launcher Unicode\",\"Connection Manager\",\"Windows Explorer\",\"Microsoft Edge\",\"Batigest Connect\",\"Firefox\"],\"createdTimestamp\":\"2026-09-29T15:18:32.428467Z\",\"creatorId\":0,\"editedSatisfied\":null,\"endTimestamp\":\"2026-09-29T15:14:45.792Z\",\"id\":\"01a0edbe-feec-75f0-91d9-2342f95837c1\",\"issue\":\"Échec du lancement initial de Batigest Connect\",\"issueEdited\":false,\"issueSatisfied\":null,\"issueTypeLabels\":[\"Application management\",\"User guidance\",\"Network\"],\"labelsEdited\":false,\"language\":\"fr\",\"name\":\"Réinstallation et dépannage de l’application réseau Batigest Connect\",\"operatingSystem\":\"Windows\",\"paragraphSatisfied\":null,\"processing\":false,\"sessionId\":\"fc753699-2d1c-4d4c-9d68-78a9bac5af8a\",\"sessionReportType\":\"RemoteSupportActive\",\"solution\":\"Réinstallation de Batigest Connect depuis le réseau et vérification de l’état du serveur\",\"solutionEdited\":false,\"solutionSatisfied\":null,\"startTimestamp\":\"2026-09-29T14:52:01.211Z\",\"steps\":[{\"action\":\"Ouverture de **l’Explorateur Windows** et navigation jusqu’à l’emplacement réseau pour accéder au dossier partagé **Batigest Connect**.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Tentative de lancement de **Batigest Connect** depuis le raccourci sur le bureau.\",\"application\":\"Batigest Connect\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Utilisation de la fenêtre **Batigest - Configuration de la connexion** pour cliquer sur **Afficher état** et d’autres boutons afin de vérifier l’état de la connexion.\",\"application\":\"Connection Manager\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Exploration des dossiers et sous-dossiers réseau, notamment **POSTE-MARIE**, **batigestconnect** et **ConnectionManager**, pour localiser les fichiers d’installation ou de configuration.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture de **Firefox** et gestion des profils utilisateurs en créant et ouvrant un profil.\",\"application\":\"Firefox\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Recherche du fichier d’installation **Installation poste** dans le dossier réseau **batigestconnect** et lancement de l’installateur.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Exécution de l’assistant d’installation **Batigest Connect - InstallShield Wizard**, progression dans les étapes en cliquant sur **Suivant >**, sélection des options, puis sur **Installer >** et **Terminer** pour finaliser l’installation.\",\"application\":\"InstallScript Setup Launcher Unicode\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture de **Microsoft Edge** et navigation vers '[ADDRESS]' et '[ADDRESS]' pour vérifier l’état du serveur, puis clic sur **Avancé** et **Continuer vers poste-marie** pour passer les avertissements de sécurité.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Réouverture de **Batigest - Configuration de la connexion** pour vérifier l’état de la connexion après l’installation.\",\"application\":\"Connection Manager\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Utilisation de **Firefox** pour accéder à '[ADDRESS]', puis clic sur **Continuer vers poste-marie (risqué)** pour passer l’avertissement.\",\"application\":\"Firefox\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clic droit sur le raccourci **Batigest Connect** du bureau et sélection de **Ouvrir l’emplacement du fichier** pour localiser les fichiers du programme.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Vérification répétée de l’état de la connexion et fermeture de la fenêtre **Batigest - Configuration de la connexion** si nécessaire.\",\"application\":\"Connection Manager\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Gestion des profils Firefox en modifiant ou supprimant le profil d’origine et fermeture des onglets dans le cadre du dépannage.\",\"application\":\"Firefox\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Lancement réussi de **Batigest Connect** après réinstallation et dépannage.\",\"application\":\"Batigest Connect\",\"commands\":\"\",\"executionResult\":null}],\"stepsEdited\":false,\"summary\":\"L’utilisateur a **résolu les problèmes de lancement de Batigest Connect** en explorant les dossiers réseau, en réinstallant l’application à partir du fichier d’installation partagé sur le réseau et en vérifiant l’état du serveur via des navigateurs web. La gestion des profils Firefox et la vérification répétée de l’état de la connexion dans la fenêtre **Batigest - Configuration de la connexion** ont également été effectuées. Après ces étapes de dépannage, **Batigest Connect s’est lancé avec succès**.\",\"summaryEdited\":false,\"tagsSatisfied\":null,\"updatedTimestamp\":\"2026-09-29T15:20:19.410393Z\"},{\"accountId\":293069770,\"actionsSatisfied\":null,\"applicationCategoryLabels\":[\"Productivity tools\",\"Web browsers\",\"Other\"],\"applicationLabels\":[\"Microsoft OneDrive\",\"Windows Explorer\",\"Windows Terminal\",\"Microsoft Edge\",\"Microsoft Word\",\"Microsoft Excel\"],\"createdTimestamp\":\"2026-09-29T15:01:15.499490Z\",\"creatorId\":0,\"editedSatisfied\":null,\"endTimestamp\":\"2026-09-29T15:00:58.002Z\",\"id\":\"01a0edaf-2c6b-75b6-9349-b78d00a65766\",\"issue\":\"OneDrive ne synchronise pas les dossiers et fichiers partagés\",\"issueEdited\":false,\"issueSatisfied\":null,\"issueTypeLabels\":[\"System configuration\",\"Application management\",\"Network\"],\"labelsEdited\":false,\"language\":\"fr\",\"name\":\"Rétablissement de la synchronisation OneDrive pour les dossiers partagés\",\"operatingSystem\":\"Windows\",\"paragraphSatisfied\":null,\"processing\":false,\"sessionId\":\"d3e187ea-50c6-4a57-9373-8c64571e6f04\",\"sessionReportType\":\"RemoteSupportActive\",\"solution\":\"Réinitialisation de OneDrive et relance de la synchronisation via SharePoint\",\"solutionEdited\":false,\"solutionSatisfied\":null,\"startTimestamp\":\"2026-09-29T14:05:55.646Z\",\"steps\":[{\"action\":\"Parcours des dossiers partagés **GROUPE VERT** pour localiser le fichier **codes accès.xlsx** dans le répertoire **Ancenis**.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Vérification des onglets **Propriétés** et **Sécurité** du fichier **codes accès.xlsx** pour consulter les détails et les autorisations.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture de **Microsoft OneDrive** et contrôle de l'état de synchronisation, constatant que les fichiers n'étaient pas synchronisés.\",\"application\":\"Microsoft OneDrive\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Tentative d'accès et d'actualisation du dossier **Ancenis** et du fichier **codes accès.xlsx** après vérification de l'état OneDrive.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Exécution de plusieurs commandes PowerShell pour vérifier les processus OneDrive, les attributs et l'accessibilité des fichiers, puis tentative de réinitialisation et de redémarrage de OneDrive.\",\"application\":\"Windows Terminal\",\"commands\":\"Get-Process OneDrive -ErrorAction SilentlyContinue | Select-Object Id,Path \\n attrib C:\\\\Users\\\\[USERNAME]\\\\GROUPE VERT\\\\Site d'équipe - Documents\\\\codes accès.xlsx \\n attrib C:\\\\Users\\\\[USERNAME]\\\\GROUPE VERT\\\\Site d'équipe - Documents\\\\codes accès.xlsx \\n attrib \\n Get-Process OneDrive -ErrorAction SilentlyContinue | Select-Object Id,Path \\n attrib C:\\\\Users\\\\[USERNAME]\\\\GROUPE VERT\\\\Site d'équipe - Documents\\\\codes accès.xlsx \\n attrib \\n Get-ChildItem C:\\\\Users\\\\[USERNAME]\\\\GROUPE VERT -Recurse -Filter codes accès.xlsx -Force -ErrorAction SilentlyContinue | Select-Object FullName,Length,Attributes \\n Get-Item C:\\\\Users\\\\[USERNAME]\\\\GROUPE VERT\\\\Site d'équipe - Documents\\\\Groupe Vert - Commun\\\\Commun\\\\Ancenis\\\\codes accès.xlsx -Force | Format-List FullName,Length,Attributes \\n attrib +P -U C:\\\\Users\\\\[USERNAME]\\\\GROUPE VERT\\\\Site d'équipe - Documents\\\\Groupe Vert - Commun\\\\Commun\\\\Ancenis\\\\codes accès.xlsx \\n $Fichier = C:\\\\Users\\\\[USERNAME]\\\\GROUPE VERT\\\\Site d'équipe - Documents\\\\Groupe Vert - Commun\\\\Commun\\\\Ancenis\\\\codes accès.xlsx \\n try { $s = [System.IO.File]::OpenRead($Fichier) $s.ReadByte() $s.Close() OK - fichier accessible } catch { ERREUR : + $_.Exception.Message } Get-Item $Fichier -Force | Format-List Length,Attributes \\n taskkill /F /IM OneDrive.exe \\n Start-Sleep -Seconds 3 \\n Start-Sleep -Seconds 3 \\n $s = [System.IO.File]::OpenRead($Fichier) $s.ReadByte() $s.Close() \\n taskkill /F /IM OneDrive.exe \\n taskkill /F /IM OneDrive.exe \\n & C:\\\\Program Files\\\\Microsoft OneDrive\\\\OneDrive.exe /reset \\n Start-Process C:\\\\Program Files\\\\Microsoft OneDrive\\\\OneDrive.exe \\n sc.exe query cldflt \\n fltmc filters | findstr /I cldflt \\n reg query HKLM\\\\SYSTEM\\\\CurrentControlSet\\\\Services\\\\CldFlt /v Start \\n Get-Service CldFlt -ErrorAction SilentlyContinue | Format-List * \\n fltmc \\n fltmc instances \\n sc.exe qc cldflt \\n fltmc filters | findstr /I cldflt \\n fltmc instances | findstr /I cldflt \\n Get-Item C:\\\\Windows\\\\System32\\\\drivers\\\\cldflt.sys | Format-List FullName,Length,LastWriteTime\",\"executionResult\":null},{\"action\":\"Recherche et accès au site **SharePoint** via Bing, puis navigation vers la bibliothèque de documents **groupevert.sharepoint.com**.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Connexion à **SharePoint** avec [EMAIL] et accès à la bibliothèque **Documents**.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clic sur **Synchroniser** dans SharePoint pour lancer la synchronisation OneDrive du dossier partagé.\",\"application\":\"Microsoft Edge\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Confirmation du dossier à synchroniser dans **Microsoft OneDrive** et reprise de la synchronisation.\",\"application\":\"Microsoft OneDrive\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Vérification de la synchronisation des dossiers **GROUPE VERT** et accès local aux fichiers partagés.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture du document **Mots de passe [PERSON_NAME] vert** pour consulter les informations de mot de passe.\",\"application\":\"Microsoft Word\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture du fichier **codes accès.xlsx** pour vérifier son accessibilité et son contenu.\",\"application\":\"Microsoft Excel\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Renommage et gestion des dossiers tels que **Site d'équipe - Documents** et **OLD** pour organiser ou résoudre les problèmes de synchronisation.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Suppression du dossier **OLD** et gestion des éventuelles demandes d'autorisation ou conflits lors de la suppression.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Création d'un raccourci sur le bureau vers **Site d'équipe - Documents** pour un accès facilité.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Accès et vérification de fichiers supplémentaires tels que **Ancenis - Fiche nouvelle structure** et **Suivi achats exploitation et consommables 2026 (1)** dans Excel pour garantir leur disponibilité après synchronisation.\",\"application\":\"Windows Explorer\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Accès répété aux **paramètres OneDrive** pour ajuster la synchronisation des dossiers et confirmer que les bons dossiers étaient sélectionnés.\",\"application\":\"Microsoft OneDrive\",\"commands\":\"\",\"executionResult\":null}],\"stepsEdited\":false,\"summary\":\"L'utilisateur a résolu un problème de synchronisation OneDrive concernant les dossiers partagés **GROUPE VERT**. 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l’adresse e-mail [EMAIL] et du mot de passe pour se connecter à la plateforme Shine.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Enregistrement des identifiants lors de la demande et finalisation de la connexion.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture de **Microsoft Outlook** pour vérifier l’e-mail de validation du compte Shine.\",\"application\":\"Microsoft Outlook\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Recherche et ouverture de l’e-mail de Shine avec l’objet [PERSONAL_MESSAGE].\",\"application\":\"Microsoft Outlook\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Clic sur le lien [PERSONAL_MESSAGE] dans l’e-mail de validation pour confirmer le compte Shine.\",\"application\":\"Microsoft Outlook\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Finalisation de la configuration du compte Shine en saisissant le nom complet [PERSON_NAME], le numéro de téléphone [PHONE_NUMBER] et le nom de l’entreprise, puis clic sur **Continuer**.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Activation de la facturation électronique via **Activer la facturation électronique** et suivi des instructions.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Accès aux paramètres de l’organisation et aux sections facturation et dépenses via **Saisir mes informations**, **Facturation** et **Dépenses**.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Lancement de l’activation de la facturation électronique en cliquant sur **Activer gratuitement** puis **Commencer**.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Saisie du numéro SIREN/SIRET [ID] et du nom de l’entreprise, puis clic sur **Continuer**.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Téléchargement d’un document d’identité [ID] via l’explorateur de fichiers, sélection du fichier et confirmation de l’envoi.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Passage à la signature électronique en cliquant sur **Passer à la signature**, puis **COMMENCER**, **CONTINUER** et **CLIQUER POUR SIGNER** pour finaliser la signature.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ajout de la page des dépenses Shine aux favoris via **Ajouter cet onglet aux favoris**, nomination du favori [PERSONAL_MESSAGE], puis validation avec **OK**.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Création d’un raccourci sur le bureau vers la page des dépenses Shine en collant l’URL, en nommant le raccourci [PERSONAL_MESSAGE] et en validant la création.\",\"application\":\"Explorateur Windows\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Accès à la section des téléchargements et ouverture du mandat signé au format PDF dans le dossier de téléchargements.\",\"application\":\"Google Chrome\",\"commands\":\"\",\"executionResult\":null},{\"action\":\"Ouverture du document PDF signé, modification du nom du fichier [PERSONAL_MESSAGE] et validation des changements.\",\"application\":\"PDF-XChange Viewer\",\"commands\":\"\",\"executionResult\":null}],\"stepsEdited\":false,\"summary\":\"L'utilisateur a **créé et activé un compte de facturation électronique Shine** en se connectant, en vérifiant son adresse e-mail et en saisissant les informations de l'entreprise. Un **document d'identité a été téléchargé**, une **signature électronique effectuée**, et la page des dépenses Shine a été ajoutée aux favoris pour un accès rapide. 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